I stopped at the UPS Store to return an Amazon purchase. I took my dog in with me. Toby is my…read moreservice dog and has been for 10 years. I didn't have his vest on him because we were on our way to the vet's (he is sick) and the trip to UPS was a spur of the moment decision. I was asked if Toby was a service dog and I immediately said yes. I was then told I would have to buy a mailing package to return an Amazon purchase. While I was getting package the lady behind me ask to go ahead, I had no issue with that as I returned to the line, they were discussing the fact Toby was with me and the lady behind the counter said, "there is nothing I can do about it". I ask if they were talking about my dog. She rudely told me I was not talking to you. When it was my turn, I had dropped the mailing package on the floor and bent over to pick it and tossed it on the weight machine. She then informed me I could go to another place to mail my package (she indicated I was being rude). I told her I wanted to just return the package. I have been using this UPS store for years. I was stunned at the rudeness. Yes, I was at fault for not having Toby's service vest on (I was distraught by the fact Toby was sick). I am writing this review in the hope that she will re-evaluate her attention toward her customers. Not all handicap people have visual issues, and you have no idea what people are experiencing on any day. Senior citizens, handicap persons, all people should be treated with respect.

I have never had such a time consuming and bad service. took over an hour to send 3 packages and…read morethey sent the 3rd one to the wrong place. when I saw that on the tracking app they tried to charge me again to reroute it. Blamed it on me for not noticing that they were sending the 2nd and 3rd package to the same address. I said never mind bring it back & I'll send it thru the post office. Nope, couldn't even do that. instead of taking it back in the store and calling me like they said they would, they refused the package & sent it to my old address. I don't even know how they got that address. it wasn't anywhere in our transaction! so now I have to drive to my old house tomorrow to get it. I will NOT be using UPS again

Nice folks... easy-peasy, inexpensive faxing, copying, etc., would use again, if needed. There's…read moreno other place, that I'm aware of, that will fax & copy for a fee, except City Hall in Semmes.

The rating of "not good" is still too high, but here it is in a nutshell:…read more I buy alot of items from Amazon and some of the times there are returns. I follow the instructions to the letter, re-box when needed and print the QR code for them to scan because often times I am not the one returning the item physically. IT NEVER FAILS, every (and I mean every) time we go to this particular branch, it's the same story. The owner, clerk or package handler, or whatever her title may be is EXTREMELY RUDE and seemingly finds fault with everything. She once talked my husband (returning the package) into purchasing a box we didn't need. It's just outrageous the things people will pull to catch a buck, and this one is a class act (sarcasm.) I continue using this branch, despite the rudeness and BS I have to endure simply because it's closer, and firmly believe that is the only reason most people probably go to that branch, CONVENIENCE!

This location is definitely not the best. The customer service is horrible so please consider…read moreanother location for your needs.

Let's see where to begin! Well FedEx customer service, delivery and drivers!…read more 1. The drivers are lazy they do not read the addresses they drop my packages just anywhere I had a laptop I bought from a store over $1500.00 laptop they delivered it to someone else's house the people kept it did not return it to the store nor tried to deliver it to me FedEx did nothing about i had to call the store and let them know if this was the first time I could understand it but they do this all the time I have to go to the house that is vacant mind you and get my packages off the porch or out of the open garage. 2. When calling FedEx it's a nightmare you have to go through so much just to talk to a person then they just try and pacify you to get you off the phone never fix the issue! I will not use FedEx for anything if it says FedEx on the delivery I will not get what ever it is I'll skip it and change whatever it is FedEx does nothing to fix there mistakes!!!

Highway robbery.. go to UPS store across the street and save money.. They don't charge you insane…read morefees.

Since Dec 19, 2025 I've been dealing with an unresolved issue with Neiman Marcus. I received a…read morepackage that was supposed to contain Baccarat cologne, but the box had been opened and the item was missing. What I received was an empty package. I filed a claim immediately and provided documentation from FedEx in Mobile, AL, where ongoing theft issues are known. Despite this, Neiman Marcus has refused to refund or replace my item and has questioned my integrity. I truly believe if I were a White customer, this would have been handled differently. Instead, as an African-American woman, I've been treated like a thief. This item was meant as an appreciation gift for someone who has stood by me during a very difficult time and he never received it. I will be contacting the Better Business Bureau and an attorney based on principle and the emotional stress this has caused. Please protect yourselves: if you order high-end items, always require a signature.

Went above and beyond to take care of my elderly father in law. They are 100% worth dealing with…read moreand value their customers and make sure you are satisfied.

Charging $7.50 to email and print an Amazon return label is ridiculous, I don't care who you are…read more If you're doing an Amazon return, pick a different store.

I truly appreciate great service! Autumn, the manager at this location, is prompt attentive…read morethorough and friendly. I had a great experience in the store today!

I have used this location twice. They are not only professionals at copying and mailing but also…read moreat getting you in and out. Very courteous and service oriented. They made sure I was happy with the product / service!

I've never done this before. I have used this store for ten + years and the tone has deteriorated…read morein the last two years. No Happy Campers at this location. Went to ship something last month and UPS on computer gives me one price - I go to this branch and get a price almost double that even thought I asked for the most inexpensive option - when I questioned if that was the cheapest, "No, you can get it for $4 less. Went Fed Ex and it was even cheaper than the original quote. Today broke me... Amazon return - Amz says put in box, print this label and UPS will do the rest. I do just that. Go to this branch, greeted with a truly lousy attitude - she scans my label and asks if I have tape to tape it up. If not I needed to go over there and buy a roll. Just sucks that they are the only close and easy option - I sure wish Amazon would find a new shipping partner

Good customer service offered with precision, patience and efficiency. We use the Old Shell Road…read morelocation often

Charged me $20 for a box for an Amazon return. When I did the return label, it said the UpS would…read morepackage it for free. Not $20. The box was more expensive than the refund. This place is a joke.

Worldwide Express has been a good fit for us at SpillTech. They offer very competitive rates and…read moreare always available to help when needed. My contact, Brandon Bishop has made using them even better by helping to get whatever needed taken care of as quickly as possible.

From the owner: Bear Ventures, through an affiliate, operates 18 major Worldwide Express markets in 11 states. By…read moreutilizing the operational backbone of UPS and a set of best in class service providers (LTL, FTL, Specialized, Ocean, Rail, Warehousing, etc.), we provide a global logistical solution to the SMB market. While our services are unmatched, our team of supply chain professionals is what makes us truly unique. We are led and managed by APICS Certified (CSCP, CTL) Executives and former Department of Defense Logisticians. Our consultants are driven, diverse and work collectively to provide unique solutions to challenging problems. Our parent company is an ESGR Patriot Award winner and the basis for the culture that defines us. We are committed to providing an unmatched suite of products, unparalleled opportunities for our employees and a working environment that has no rival. We are record breakers and award winners. We are Veterans and civic-minded volunteers. We are Bear.