The quality of service I received from the individuals who came to my home was superb. The quality of customer service was deplorable. The office staff is next to impossible to reach. They don't call back. They have you store multiple credit cards on their site but then tell you that you owe them money. They change your schedule without notice and then get angry with you if you politely question them. They accused me of giving them 1 star and the last review I gave them was a 5 star review well after my last interaction with them if I could give them a negative rating. Jorge and Daisy are their only good employees. They get 5 stars the business gets negative 5 stars. read more

Another one that's gone downhill. They've gotten sloppy over the last couple of years. My house looked worse after they left. Another 10 year relationship down the toilet. read more

After a bad experience with this companies service. I went on yelp to read reviews. I would not have mattered if I read them before hiring. The fact they use so many stock images on their web and yelp site just pisses me off. It feels like fraud to me. I dont know how there are so many good reviews. I suspect many are fake. found 14 photos on this yelp site that were of interiors they implied they cleaned. They are all stock photos. read more

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I would give zero for the owners unprofessionalism. The screen shots of his texts are below. In August they were very late for my regular weekly service with no call. This had happened before. The owner apologized and offered a free cleaning if I ever came back. Today he sends me "see ya" when I tried to collect his reasoning was that his client base had grown and he didn't need me. What kind of crazy response is that to anyone??? Edit to add another screenshot if his texts after we should have been finished. I'll block him at this point but beware. Who continues to text someone like this? read more

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I phoned around to different cleaners to see who could come before the weekend when I had a guest visiting. Maid VIP was more expensive, but I booked them because I wanted the service done at by that time. When I called, I was quoted $389 which was very expensive, but the rep on the phone said she would send "Two of our best maids for 4-5 hours" so for 8 hours of service, I thought my place would be immaculate after. I was sent 1 individual from 9-12, so 3 hours of time. He only did a standard cleaning. Advertised on their website for deep cleaning is cobweb removal, base boards, wiping cabinets, etc. Everything on the deep clean list wasn't done. Some areas in the bathroom were not done and the counter in the kitchen wasn't fully done so it didn't seem right to get charged that much. There was damage to the stove, too, but I didn't make an issue about it because it wasn't in great condition. I emailed them explaining the deep clean charge wasn't appropriate since a standard cleaning was done. Plus, 3 hours VS 8 hours is vastly different. I did not receive a response, so I called. I also mentioned if I booked through the website, the total came out to $359 for a deep cleaning ($229 for a standard cleaning), so that was something else that didn't seem right. After being on the phone for 33 minutes back and forth, they said they would send someone out to finish the deep clean job within 7 days. I explained I wanted the deep clean for the guest over the weekend and I have already been doing all the extra cleaning myself so this wasn't an acceptable resolution. I said if they want to do a 2nd standard cleaning in 2-3 weeks, that would be acceptable. I was told it had to be within 7 days per their policy. I was deeply annoyed by this point and expected better service and resolution and was trying to give them the opportunity to handle this fairly. I said what would be right for a standard cleaning would be a $229 charge and, even though it was higher than other quotes I received ($150 range), they did do it by the weekend, so I would have been okay with that. They said no. So, I will dispute the charges with my credit card company and wanted to write this review to let people know my experience. The cleaner was cool, by the way. Management is not. read more

I wish I could give NO stars .I booked a reg cleaning because I just renovated and it was totally clean already with new appliances just an empty 1700 SF house that needed floors and surfaces cleaned , First the Booker person Charm quoted 329. which is high but ok ... then she upped it to 489 ... then once the Maid got there who was supposed to notify me 1/2 hour before but didnt , called in and the said it was 679.00 dollars for a basically clean house with brand new appliances and already clean windows . I begged her to stick to the 489 ripoff price because I was desperate but they were too greedy . Theres nothing VIP about them and they are a total rip off . somehow I doubt the work would have been good too ,, Keep looking dont book this CO , I even sent them videos before . I called around and found another service was 329. for 2 people for a few hours and they did a great job May Day Cleaners . read more

Maid VIP - Home Cleaning Near Me - Thousand Oaks, California

I'm quite dissatisfied with my experience with Maid VIP today. While they were very quick to respond and confirm the booking, they were somewhat annoying to work with. First of all, we were paying $279 to clean our 4-bedroom house. When my mom asked them to clean the light bulbs in one bathroom, they insisted that that qualifies as a "deep cleaning" which would cost an extra $199. So silly. We just wanted the cleaners to dust the light bulbs a little. I asked if they could just clean the light bulbs and NOT do the full "deep cleaning" package. They claimed there were 50 light bulbs that would cost $1 each to dust, and so as a result, they would need to charge us $50 for the light bulbs. I bit the bullet and paid an extra $50. In reality, there were only 34 light bulbs in the house (we counted after the fact). Furthermore, my mom didn't even ask them to clean one of the bedrooms since my grandma was sleeping in there...so why couldn't they squeeze a few light bulbs in without charging us more? Anyway, it felt like once they were at our house, they were nickeling and diming us. We've worked with many other cleaners before and have never experienced this before. I mean, we ended up paying $329. That's a lot of money for a "not deep cleaning" service. I also don't know if the cleaners get the money. We paid $329 to the COMPANY...not the cleaners. I'd recommend finding local cleaners and paying them directly rather than going through this company. read more

I'm super picky and these guys rock. Jesse was awesome and made everything sparkle and shine ! I will Definitely be using Maid VIP again. read more

I'm sharing an update on the review I posted last week. I talked to the woman who takes the calls for Maid VIP and she said she would have to talk to the management about the situation. I haven't heard back from the management. In the meantime, I've attached some photos I took right after the "deep cleaning". read more

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Received poor service the first time and I let them know so when I call again they can try and redeem themselves. Now they are unresponsive to the online chat and phone calls. I was supposed to get a call back Monday no call, same thing Tuesday- Thursday. So both poor service cleaning the house and customer service now? That's one way to do business read more

In the past I've had some scary experiences with house cleaners such as theft, not cleaning what they agreed to, showing up late etc. It's with great honor that I write this review. This is hands down the best house cleaning service I've ever had. They were on time, extremely professional, fluently bilingual, went over and beyond and even cleaned areas I didn't ask to be clean but needed it. To top it off they even brought their own equipment which is HUGE. The value they provide truly doesn't match their price as I've paid significantly more for much less than they provided. Truly a 5 star experience at an unbeatable price. read more

**CAUTION ** YOUR HOUSEHOLD ITEMS WILL BE BROKEN! Used Maid VIP for about a year. Quality started to decline related to dust accumulating for months in some areas, putting dirty dishes into a dishwasher of clean dishes, etc. etc. I notify them and tried one more visit - the dusting improves at the expense of other new deficiencies. Hopeless LAST STRAW - my $300 motion sensor simplehuman trash bin doesn't get a refill bag in it and suddenly stops working (from the lid being forced open). They deny reimbursing me unless I can PROVE their person broke it.... Apparently - worked fine in the morning, housekeepers come, doesn't work now - isn't good enough. Next time I guess I should follow them around and record them while they clean? Use these people at your own risk read more

These people are truly awful. At first I thought it was just the ladies they sent us (one of which was actually lovely, but the other was absolutely awful), but then dealing with the owner was a whole different level of deplorable. First, we let them know we had pets and paid extra for that inconvenience. However, as soon as Betty showed up, she started complaining. I kept the dogs with me in our office with the door closed so they were out of the way, but Betty still rudely insisted they be moved. In response, we moved them into our bedroom since they were cleaning in the kitchen. Not even that was enough, she insisted they be kept outside! We asked that they clean section by section because a) we have dogs and wanted to make sure we could keep the dogs in one area out of the way while they worked in another (we have a 15 year old pug that cannot be kept in the heat for long - it was over 85 degrees) and b) we just moved in so there were boxes and blankets, which we wanted to move around to allow them to work around them. Betty refused. She said it was "her process" to do everything at once (aka have her cleaning stuff spread everywhere throughout the house with all the doors open making the house completely unusable as she randomly did one thing in one room and then something else somewhere else). At one point, my boyfriend had to walk down the hall to use the restroom and asked her to move her vacuum cleaner. She rudely huffed at him and refused to move it. On top of that, they insisted they could only clean the closets if there was nothing on the shelves, so we had to take things out and put them on the floor. Then Betty complain that things were on the floor - if they can't be put away and can't be on the floor, where are they supposed to go?! Moreover, she rudely complained the whole time about how dirty the place was. We hired her to clean! All of this would have been annoying but whatever, but after the team left, we noticed that one of the rooms was still unclean. There were major cobwebs still in the corners and she broke my boyfriend's pull up bar. Then the issues with the owner began. I guess he had issues with my credit card. When he emailed me about them, I reentered my card information and checked with my bank. All should be fine, but just this evening, I received a nasty email stating that he was going to take me small claims court. I responded telling him again, that the credit card info was updated, but that at this point, I did not think we should have to pay the quoted price since things were not done as stated (one room uncleared, bed unmade ... etc). So please, save yourself the trouble and use Handy. Everyone I've used there has always been lovely. I only tried this because I needed more of a deep clean. Not worth it at all. read more

We have had a wonderful experience with maid VIP! We use the service recurrently and I have never been disappointed. Jorge and Daicy (I believe that's how you spell their names! ;)) are amazing and kind and do a fantastic job cleaning my home. I have used many cleaning services in the past and this service is really the best of them. Chris is excellent with customer service and always accommodates when we need to change dates or times around. I definitely recommend them for your cleaning needs. read more

I was very impressed and delighted with this service! Chris was communicative and available to discuss my cleaning needs and gave me all the details of what to expect for the different tiers of cleaning service. George and his wife Daisy came and thoroughly deep cleaned my house leaving it sparkling and spotless. They were efficient and friendly and did an excellent job! There are so many cleaning companies out there, and I've tried others, but now I don't need to search any further. Very happy! read more

We used Maid VIP for their move out service- what an excellent job! They showed up on time and took their time to make sure the job was done right. We definitely recommend Maid VIP!!! read more

The Maid VIP team is fantastic! Every interaction (scheduling and in home service) is professional, friendly and accommodating. The service itself has never disappointed! We've used Maid VIP for 2 move in, 2 move out deep cleans and our regular maintenance cleaning. We will never use anyone else! Highly recommend! We are a family of 4 with a small dog and 5 bedrooms. read more

We were excited to hire Maid VIP. The two housekeepers who showed up were very friendly and kind, but they failed to complete the basic deep clean that we paid for. We paid almost 400 for a deep clean of three bathrooms, one small kitchen (not including inside cabinets or floors) and interior windows. That's it. When they left I checked the bathroom. There were still dead flies in the bottom of shower. None of the stains on the tiles were gone. They didn't clean shower walls, but just poured water on them. Needless to say their money back guarantee or a promise to "reclean," is all hot air as our complaints have fallen on deaf ears. Don't hire. read more

Just a follow up of my recent reviews. After 3 months, I won the credit card dispute against this company for a deep cleaning that cost $359. They charged my credit card when I told them I was completely unsatisfied with the cleaning. The manager never even spoke to me. That should tell you something. Don't put yourself through the hassle and disappointment. read more

They literally broke my electric gate and the guy in charge of it didn't issue a refund. Instead he was personally insulting about it and told me the security camera footage I had wasn't good enough to prove the lady from the cleaning crew did it. The gate was good before they got there and then you have a frame with her in it and the gate broken. No one else came to my house. They didn't even offer me a refund and they don't clean animal cages or do laundry so you can pay them 125$ to break your stuff costing a $500+ dollar repair and stay for about an hour job in 1 room and the kitchen. To Chris: I literally can't believe how you conduct yourself as a business owner. It's no wonder people keep saying your response is all they need to know to avoid your service. Do yourself a favor and get a personal housekeeper, don't go through a service especially not this one. I can't believe his response considering how poorly a job his crew did, not to mention the damage they caused. He is very unprofessional and didn't ask me to go over anything with him. He was not there and didn't see what his crew did, however he feels he is still right. read more

horrible. omg. we booked deep cleaning, we booked all the extras and they couldn't even clean the toilet bowls or floors at the minimum. they were upstairs for 4 hours before taking their break and when we went to go look, the bathroom was not even cleaned a little. we have tried and tried to use different crews but they all are horrible. we always book for a 5 bedroom, 8 bath house with the extras (which usually comes out to be $800 - sometimes $1,000 and they leave after a certain time. they just don't finish the job. they ask us what parts of the house they should clean. they've never even cleaned in the basement nor did we get a deep cleaning of any of our outdoor appliances. save your money! we just moved to the area but in 10 years of hiring cleaners, this was the most expensive for the worst service read more

used Maid VIP, asked them to lock up and found out later, they left front door unlocked and left most lights on, wont use them again.

The team that Chris sent to my house for cleaning job were not good. I asked the deep cleaning service when I booked the service. But it turned out my house even not cleaned as a simple house cleaning. The table on the entry way still with full if the dirts. Master bathroom even worse. After I point out the issues with service guy, he start clean again, but all the dirts full on the floor again ... It is a very bad experience for me to hire a service like this. Even Chris returned 99usd to my account. The total service still not worth to pay. Second day after they cleaning, I contacted another cleaning service to come , they will shocked after I told them the house was cleaned yesterday. read more

Maid VIP - Home Cleaning Near Me - Thousand Oaks, California

George and Daisy are AMAZING- they take so much care and effort into their with- they are very thorough and we really appreciate their work. We will be asking fir them again and again. Thank you for the quality and timeliness of your service!! read more

** BUYERS BEWARE!! Just had maid VIP come to my house for a so called "deep clean" they didnt even get through half of my house before I stopped them! First of all I shouldn't have to tell the cleaning team how to do their job yet all I kept hearing was "you didn't tell me you wanted that cleaned" how hell is this company charging $350!!!! For a deep clean if their crew doesnt know what they are doing! Betty, the cleaning lady, said she wanted to make things right and I should go through the house and show her what she missed, I'm sorry I just got home from a long days work I am not about to do her job as well and still pay $350! I then called and no one answered the phone so I hopped online and started a chat with Chris, I told him what the issue was which he was already aware of and he said to send him photos which I did. I let Chris know that I will not be paying for this service and to not charge my card and he responded back saying he would still have to charge me for a regular clean!! Mind you they haven't finished cleaning my house before I told them to leave. So then I told Chris if he tries to charge me that I will dispute the charge and he replies saying "that's fine, we have evidence that we did the service" ummm news flash Chris, changing some bedsheets is NOT considered a deep clean!! You should really think about changing careers! ** Chris Your response to my review just proves to anyone reading this just how horrible your service is and how much of a thief you really are! Any respectable and reputable company would not respond which such a message as the one you wrote. Firstly, anyone who hires a cleaning company to come clean their home most likely has a messy home and does not have the time to clean up (hence why you have a job in the first place). Secondly, I was not rude to Betty whatsoever, actually I told her I dont blame her and it has nothing to do with her as a person but I refuse to pay for a subpar service. And thirdly, I call you a THIEF because eventhough you have an unsatisfied customer, rather than owning up to your shitty service and apologizing you go straight to charging me the FULL amount of $337 which by the way I have disputed with my bank and worse case scenario I will take your ass to court! And just so you know this is my first bad review that I have ever given on Yelp! I dont give businesses bad reviews unless they suck as much as your does! *** The first few pictures ARE of the upstairs! read more

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One of the most exceptional cleaning services I've ever used. Very detailed and efficient. The ladies that came were pros that knew exactly what they were doing. I will definitely be using them again! read more

I was pretty skeptical to use a cleaning service as I am very comfortable cleaning my own home. However, with going to grad school and working two jobs, I needed a good cleaning done prior to house guests arriving and I simply did not have the time. Maid VIP was so wonderful about working with my limited availability on a relatively short notice and I think the gentleman's name that came to clean was Jesse! He even came a bit earlier to accommodate my scheduling request! Anyways, I had asked them to a basic cleaning of my 2 bathrooms and the kitchen and I was very pleased with the outcome! I love how clean the bathroom and the kitchen smelled, he had his own cleaning products and was super polite and respectful! Will definitely be using Maid VIP again when I need another clean! read more

After using Maid VIP monthly for almost 3 years, I could not be happier. My team of Jorge and Deicy do a fantastic job every time. It's always such a pleasure to walk into my house after they have finished. I love the little details they provide like arranging my shampoo bottles and conditioner on a perfect matching angle or folding up the corners on the toilet paper rolls. These are small things, but they make a big difference. And Chris the owner has always been helpful in accommodating me when I've needed to make a change in date or time. This is a first rate local business that I'm happy to have found! read more

Wow! These guys are simply the best around! I contacted them earlier last week to set up a cleaning for this past weekend (I'm expecting family in a few days from now). I quickly received an email from Chris who, let me say, has been extremely prompt and responsive to any questions or concerns I had throughout my experience. Concerns no more! Their maid showed up Sunday morning to clean up my 2 bedroom 2 bathroom condominium. After speaking with Chris over the phone to confirm the appointment, I felt the company was trustworthy enough to leave and grab some breakfast with a friend while they got to work. After a little over two hours I got a call from Chris to tell me the maid was finished. I went back to the place and holy cow it was like a whole new home! She cleaned E-V-E-R-Y-T-H-I-N-G! I was shocked! I even had left a few spots on purpose to see if she would see it and clean it up. Just outstanding. I'm a neat freak also, so saying this was an impressive cleaning is definitely saying something. I will definitely be in contact with them for any future cleaning services. I've already referred a friend, even. Cheers to Maid VIP and their staff! read more

Amazing experience, from booking down to George & Daisy coming to clean. The owner, Chris, is extremely responsive. It's incredible that he answers every time I emailed or texted - I just had a good feeling after dealing with him. I only need one floor cleaned, and Daisy and George went above and beyond - they cleaned things that they didn't have to clean either! They were extremely pleasant, even with my pesky dog. Above all...I am a stickler about floors and the "stickiness" that cleaners leave behind. I've had services in the past where it felt like too much cleaner was used, and I would always have to re-do wiping the floors, etc after the housecleaners left. But this was not the case and everything just felt CLEAN. Thank you Chris, George and Daisy - I will definitely be using you guys again! read more

We moved to the area two months ago and had someone come in to clean the house before we moved in. Lets just put it in simple lament terms the person didn't ever do their job and I was cleaning the day of move in. I was looking for a place that offered monthly services as well as the option for a deep clean. I went on Yelp, I found Maid VIP and saw they had stellar reviews and decided to give them a shot. They just got done cleaning my home almost two hours ago and our home looks fabulous. The house looks spotless and is just absolutely gorgeous. I'm quite particular about how my home needs to be cleaned and I've gone through housekeeper after housekeeper and cleaning service after cleaning service at my previous home. I am literally beyond ecstatic to have found Maid VIP and to have them come into my home monthly for a clean. I'm even more excited that I don't have to go through the tedious task of going through the rounds of finding the cleaning crew that hits a home run their first shot. I am so happy I gave Maid VIP a shot because they gained a new monthly customer. read more

These guys are great. They do an excellent job, take extra efforts to be thorough, always show up on schedule, have an easy to use web site, and reasonable pricing. Highly recommended. read more

Maid VIP did an incredible job with our home. They were avaliable to book on relatively short notice and made our home look amazing. I will absolutely be using them again and will recommend to anyone looking for house cleaners. read more

I had maid VIP clean my house and while the cleaning crew did a very good job, the customer service received out of the office was less than courteous. The issue here was that my credit card was declined on the cleaning day which was Saturday, I had given him a debit card that didn't go through, it was an honest mistake and sometimes credit cards have issues, doesn't mean the person is broke or unwilling to pay. I live in a very nice home close to North Ranch, absolutely no reason it looked like I was trying to back out of paying, other than I had not replied to their text message from Sunday, we're talking over the weekend, it's easy to miss a text on Sunday from an unknown phone number. Early Monday AM I get a text stating if you don't pay us today that we will be filing against you. Now in my opinion that is poor customer service, I have never not paid a contractor for services rendered, I didn't get to where I'm at by behaving that way. What followed was a negative exchange and at that point I didn't want to give them another credit card number because now we have a trust issue. Any business that resorts to name calling customers through text, I have to question. In addition, they said they wouldn't take a check from me and would rather send me to collections. How much sense does that make, you're going to pay a collection company to take a check from me because you won't. I've been writing checks to contractors for years, literally never had someone say they would send me to collections but not take my check. In the end I figured out why the payment didn't go through, made a simple transfer and they were paid. After seeing how impatient and quick to conflict these people are, I'll be moving on. I noticed they mostly have good reviews so I hope you have a better experience with them than I did. Hey Chris! When Jorge left he said everything was good, I figured the card went through otherwise why would he have left without a check. And I guess it never occurred to you or Carla that maybe some people aren't obsessively checking their phones 24/7 on Sunday and are actually enjoying themselves with their family, which is something I strongly recommend for you, because to be so bitter at the world it must be real hard for you to relax. For the record I never received one real phone call from this company, just two texts messages on Sunday and a threatening text Monday morning. Sorry one of my cards didn't initially go through and sorry that I missed your two text messages Sunday, however, that does not mean I was dodging the payment and or that I am a scam artist. You people are so quick to call someone a scam artist, do you get a lot of those in Thousand Oaks? People scamming MAID service companies? Huh read more

I've written several reviews of cleaning services over the years, but Maid VIP probably deserves the highest praise of all of them! We've been clients for a while now - months over months - and I'm so continually impressed with the level of customer service that Chris provides, and furthermore the actual quality of the clean itself, namely by Jorge and Daisy. They are fastidious, hard-working, coachable, unfailingly polite, and frankly two of the kindest people with whom I've had the pleasure of working. If I could afford to have them come every week as opposed to every two weeks, I absolutely would! Note that it's not the cheapest service around, but I've discovered with cleaning services in general, you get what you pay for (so it probably shouldn't be)! Though I pay a bit more than several of my friends, I reconcile it by keeping in mind a few key things: 1) Their dedication to showing up during the appointed day/time - EVERY time... 2) Their incredible work ethic, and fortitude to make every experience a great one (even when they have their work cut out with them, with my messy house!) ... 3) All of the little touches: folding my daughters blankets neatly, taking out the dishes as needed, even cleaning up our children's toys without being asked, etc. ...4) The fact that I trust them. If you read some of my other reviews as to what's happened in the past to our family... This can't be overstated. I trust Jorge and Daisy implicitly, and welcome them into my home as though they're members of our extended family. I'm so grateful to Chris and the entire team at Maid VIP for providing a wonderful service... We intend to remain clients for a very long time! read more

Jesse arrived on time (a little earlier, actually), and did the cleaning for our town home. We just needed a bedroom and bathroom area cleaned and he did an excellent job! He had a little time left over and did a downstairs bathroom and some of the kitchen, too. Would call on again for cleaning. read more

UPDATE: Chris S. Thank you very much for your prompt response. I am sorry that a portion of my review left you troubled, especially since we had already discussed the issue of the lack of cleaning. Your response was rashly made and honestly just an example of mud slinging. We were utilizing your home cleaning service because incase it needs further explanation (as the name implies) we needed help with keeping the home clean. Stating our home is "filthy" and "I wish I could post pictures on here to show the level of filth we had to walk into each time" is just rude and attempting to take focus off the issue. I think anyone that is looking for a home cleaning service can agree that their home is not in perfect shape either, that is the point of the service. I do hope that anyone that might read this thinks twice before allowing your company into their home after you state taking photos of my "filthy" home and wishing to post them online, as well as how difficult it was for you to walk into my "filthy home". My home is by no means perfectly clean but it is far from filthy. Thank you for addressing the issue of the cats and again the level of filth of my home, that is greatly appreciated and reaffirms our decision to no longer request your services. Having two blind cats I stated from the beginning that was not necessarily a room that someone else needed to clean other than myself, as we expressed that many times. And as for the 2 positive company reviews I submitted (that amazes you as to why we would continue the services even after the issues), I believe I addressed the cleaner that did do a nice job and specifically wrote below we would in fact utilize her again. But I am thinking you did not actually read my entire review before immediately resorting to making my review sound unfounded. And as for the not wanting to pay for the additional services, we both know that was not the case. We did not need those services, because again although you'd rather portray my home as utter filth that was not the case. Again, thank you for your prompt response and solidifying our decision. I truly hope you have a better level of professionalism with your current and future customers than you have displayed here. We began our cleaning service with Maid VIP which initially began on the right foot, and signed up for automatically scheduled visits every other week with automatic payment directly from our bank. The first visit was as we had expected, the home was actually cleaned. Every visit there after seemed to be less and less desirable. Although we were told specific cleaners were to come to our home usually it was someone else entirely that had not been to the home before, typically then requiring us to yet again go over what we needed. The cleaners had even gone as far as informing the company that they were "deep cleaning" our home on a regular basis which was completely false (when not even moping any of the floors during the cleaning process how is that deep cleaning). We were able to move past that with the company and decided to remain with Maid VIP, realizing that maybe just having them clean the kitchen, living room, master bedroom and one bathroom would be a better idea. That lasted one, maybe two visits. Ultimately we were placed in a situation where we were expecting someone to come and clean our home before a holiday party. We were informed shortly before their expected time that they were unable to arrive, which now placed us in a bind of getting things in order for the party as well as spur of the moment cleaning. We allowed this to role off our back and at that time stated things happen sometimes, it is in fact (although extremely irritating) not a big deal. Until we came to our next scheduled visit; again we were informed that the member to clean our home would be unable to do so yet again. Even after the previous incident, we attempted to maintain a trusting relationship with Maid VIP and allow the services to continue. Resulting in a final missed appointment again right before a family function. 1) Cleaners cancelling appointments "due to no one being home" although we left a sign for them to call us so we could inform them of the key location. 2) Stating to Maid VIP that deep cleaning was being completed on every visit although the floors remained dirty after every visit. Claiming higher level of work while not even doi read more

Absolutely terrific and dependable service. They do great work and love their customer service to accommodate our flexible schedule.

Average, and overpriced. Expectations were much higher than what we received. "Owner" seemed attentive, but crew was mediocre. Field super checked in, and tried to make certain the job went right. Suppose it really goes back to the sizzle, and not the steak. read more

Called and Spoke with Chris who was very professional and on point. We set up a time for a cleaning the next day for my 1 bedroom apartment with 2 dogs. The next day the cleaner showed up and was very professional and personal. I took my two dogs out and let her do her thing, came back to find my place spotless!! Chris and Maid VIP really came through and met my expectations. Definitely will use them again as well as referring anyone is looking for a cleaning service. Thank you guys. SIX STARS!!! read more