I've known and worked with Building Stars for over 10 years in the Austin market. Amy and her team…read morehave always been great to work with. Mr. Brown has been doing floor work for as long as I can remember and has great experience with all things cleaning. Great people doing great work!

Buildingstars has been extremely difficult to work with, and they were also very difficult to…read moreterminate our relationship with. Their cleaning service was sub-par, and when I tried to end our contract, it required multiple notifications via Certified Mail with documentation of dates and photographs. Then after our contract was terminated for Nonperformance, they continued to send our accounting department invoices for several months. I would not recommend using this cleaning service, as they make you sign a contract, and it is very difficult to get out of it if you are unhappy with their poor performance.

The cleaning was nice, everything was done well…read more The team showed up at 9:24 instead of 9AM, but they charged me starting at 9:15. I was also told they would call me about 15 minutes before they finished so I could come by and look at the place. I drove by after several hours and the cleaners were gone. Unfortunately, I just have to trust when they left - which is harder since they weren't honest about when they arrived. I didn't hear anything from the company until the next day, which is when I learned about the incorrect start time. When I asked about this, they sad the charge was correct even with the adjusted time.

So happy we use Cleaning Fairies to help clean our house every other week. They use the best…read moreproducts and our house always feels so magical after. They are meticulous and thorough. Also very responsive and easy to schedule/reschedule. I would highly recommend using them for your home!

These ladies improve my quality of life in a huge way. I've been a regular customer for a few…read moreyears. I never worry about my little dogs escaping when they come to visit and my house is always perfectly clean when they leave. They've done an amazing job with every type of clean they've done- Whether it's a move out, deep clean or biweekly maintenance. I was so happy that they service Round Rock as well as Austin when I moved up north. They've been amazing about communication too- if I drop them a line via email for anything, I get a response ASAP. I couldn't recommend them more!

I had high hopes for this company…read more.. A 3 person team showed up to do an initial deep clean of our 2 bedroom 2 bath single story house. We have no pets and minimal stuff/furniture. We always pick up so the cleaners can focus on deep cleaning and not shuffling paper and the such. After about 2.5 hours the main person came to knock on my office door to let me know they were almost done. A few minutes later I noticed they were all walking back to their car. I ran out after them asking if we could do a walk-through. The main person replied "Most peoples just trust us but a second pair of eyes never hurts." We checked the guest bathroom and there was a large, black scuff mark that was about 4 inches thick and 6 inches wide. I asked if they had cleaned the tub and the main person said that her helper had told her she cleaned it and that this mark must be permanent. I reached under my sink, took out a blue non-stick sponge, wet it with water, got into the tub with my bare feet and easily removed the black mark. ??? Did that helper even try?? I called the office and was told: "We don't like to make excuses but the main person as a trainer as this was a new team and they were being trained." I went ahead and paid over the phone feeling confused and disappointment. Being trained? So apparently the main person is supposed to be a mentor and training the new team... and yet she did not double check their work and just "trusts" the new team will do a good job or knows how to do a good job. Well, they didn't. They left a dirty tub. After I got off the phone with the office and the team had left I walked around the house with a more critical eye and found they also didn't dust the top of the fans, which I specifically asked them to do. They left cobwebs all over the living room mirror. And they didn't scrub the stove top (see image attached). And all this cost me $227.33!!! They say they guarantee their work... the office certainly didn't try to offer a re-do. I am incredibly disappointment and can not recommend this company.

We got all rental deposit back thanks to their move-out cleaning service. And trust me, that was no…read moresmall feat because our moving guys left the floors super messy! We were moving cross country during the huge ice storm this year. Our move-out date kept getting pushed and most of the city was without electricity. Ginger kept in close contact with us the entire week and was incredibly gracious and organized keeping up with our constantly changing date. The fact that she was so fast to respond to our emails during a time of statewide crisis was truly amazing. We weren't able to be at the condo the day the maids cleaned, and I was nervous that a lack of supervision might lead them to miss some spots since we weren't there to answer questions, but my fears were unwarranted. Our landlady saw the before-and-after state of the condo and said she was amazed at how clean it was, considering that the moving guys had tracked so much mud all over the place. We'd sprung for the baseboard cleaning and interior window cleaning and I think that was money well spent. Thank you so much to the entire Austin Maid Service team for being the only thing during the ice storm that went smoothly!

UPDATE: As soon as I posted my one star review, the company immediately reached out and indicated…read moreconcern and requested the email I used. They also provided a phone number and were very willing to talk to me about the situation. That was nice because they could only guess as to the intensity level of how that call would go, but were still very willing to speak to me. They had no obvious record of receiving my email correspondence. I verified the email address I sent them to (as I had directly replied to their correspondence) and they have indicated they are looking for them. Unfortunately, the problem was over a year ago, and I sat on writing this updated review a long time, so it is doubtful they will be found. I cannot verify that the emails were not received, but I know that problems like this occur. I will not question their honesty. The three times I did use them, other than the problems that resulted in the offer for a free cleaning, they did do a good job. They have offered to work with me and make good on their promise. I sincerely believe they will do this. However, I am not taking them up on this offer. Please note they they are doing this in good faith. For this reason I am increasing their stars, (due to this new interaction); they do not warrant an ugly one star review that hurts the business when they obviously are trying to do the best due diligence possible with this very delayed situation and their over all work was good. ---------------------------- I've held off on this updated review, but it is now time. When I was selling my home, I re-hired Austin's Maid Service. They came to clean my house on the day the realtor was coming to take photos. The freezer and ice tray were not cleaned (and I was completely moved out, with no cleaning supplies, so I had to go to a neighbor to get some to clean it myself). Also, one of the cleaners broke a light bulb in my bathroom, forcing me to replace all the bulbs (I couldn't match the other 3 bulbs), which caused me to be later to work than I had planned. Ginger apologized and offered me a future cleaning at no cost. Ginger's email stated: "Thank you so much for this update! I'm disappointed to hear this. What I'd like to offer is if you were to give our company another chance, your next cleaning would be 100% complimentary. We are always working to improve our service and our staffing and we, and I, take that work and effort seriously. I apologize that the service was lacking and that we were unable to get out there in a timely manner to resolve this issue. I genuinely appreciate your feedback and input. If we can be of service at any point in the future, your next cleaning will be complimentary, and then we can simply take it one step at a time from there. Thank you again - Ginger & Co." Well, I reached out a couple of years later, to that exact email and heard crickets. NO REPLY. I tried again. NO REPLY. I tried again. I was relying on this complimentary cleaning for the condo I was moving from. Do not hire this company. If the owner, Ginger, will not honor a written promise of a service, I do not think she will be honorable to any promise she gives to you.

I was so looking forward to a good cleaning service as I had just had a terrible experience…read moreelsewhere. Quality Clean came recommended and noted easy estimate and booking online. I went to get an estimate and book online, but after completing all the information and answering all of the questions, it errored out forcing me to email for a quote and to schedule. There were days of back and forth emails with complicated explanations about various shifts and workers arriving at different times. Nothing was easy about this process. I finally scheduled and was hoping the clean would redeem the booking process. The staff member arrived on time and was super friendly. It was clear she was working hard and wanted to do a good job. She did ask me for several supplies, which surprised me, as I hadn't experienced that before and wouldn't have anticipated. I had work meetings during the latter part of her cleaning. When I was done, I discovered that she had needed even more supplies, so had to call a family member to bring them and then had that person help finish up. This meant she let someone into my home when I was unaware and potentially not employed by the company. Very alarming. Afterwards, I inspected the work and found some of it was well done and other parts were not. She told me she couldn't do the shower because she didn't have the appropriate supplies. The floors were not done well at all and we had to go back and clean them ourselves. The owner followed up to ask how things went and if we'd like to schedule regular cleanings. I relayed our experience, asking if I should expect to provide supplies and if the shower would be handled at the next visit. I never heard from them again.

Jackie and her staff are top-notch! Great attention to detail, thorough and reasonably priced. In…read moreaddition to bi-weekly cleaning, we have also used Quality Clean for packing and a move-out clean. Again, the fee was reasonable and the results were stellar. I particularly appreciate how quickly Jackie responds to messages and how receptive the entire team is to feedback. Highly recommend!

I wish I could give it 20 stars! I went through multiple cleaning companies that were not thorough,…read moredid a sloppy job and didn't pay attention to detail. One of those cleaners literally sat back and watched me clean (when they were supposed to be cleaning) and said, " I am learning to clean from you." I found CSJ and became an ongoing weekly customer immediately! They are efficient, fast, detailed and they were able to remove stains that other cleaning companies couldn't. They are friendly and extremely knowledgeable about cleaning and how to clean certain materials. I wouldn't hesitate to book them. While there may be a lot of cleaning options out there, CSJ stands out to me because their cleaners have actual cleaning skills and knowledge and your place will actually be clean when they leave.

Really do not recommend "Cleaning Savants" to anyone at all. After booking them several days ago…read morefor a full house clean today (and receiving further confirmation at 9am) they didn't turn up at all this morning and then sent a text saying they wouldn't be. Absolutely horrified that a cleaning company would do this and not even give warning. 100% unprofessional and not worthy of anyone's business. What makes it worse is that they took payment in advance and then had the audacity to say they'd keep it and put it towards the next one. Not likely.

Cleaning Savants provided a deep cleaning service to my home. My cleaners were in time and did a…read morethrough, clean! They cleaned the fridge, the stove, the trash can area, the interior windows! It is sparkling. Highly recommend.

My husband and I just moved to Austin and we bought a house recently. The previous owner said he…read morehired professionals to clean the house already and it's ready for us to move in. When we came in, spider webs on the door, dusty cabinets and so on. Definitely not ideal for us to live in yet. My husband found Susy Q cleaning through Yelp and he called in. The girl who answered our call, I think her name is Yvette, she gave us a quote immediately after asking about house dimension etc and she has the next day available. We booked the move out/move in cleaning service and the next day 2 ladies came in with all equipments. Our electricity hasn't turned on at that time and ladies were very understanding and they cleaned everything else first. The service took about 4 hours and we left during the 2nd half. When we came back the house was sparkling clean!!! They hit all the spots that we asked them to. And gosh!! The bathrooms are squeaky clean as if it's a newly built house. Overall, we had a great experience with Susy Q. Didn't get the chance to ask the ladies names' but they're very professionals and friendly. Will definitely hire Susy Q if we ever need professional cleaning !

They're awesome and not casing your home like many cleaning services do these days. They were…read morequick, thorough. And professional.