The team from Xtra Maid came to clean my home this morning and exceeded my expectations. To be…read morefair, this isn't a small thing as my expectations are quite high and my husband and I were both recovering from surgeries so it was worse than usual (uncluttered but dusty)! When I came home afterward, I saw that my house is turnkey if I was selling it - it is THAT clean. They even cleaned the back storm door and inside of the fridge and my toaster looks brand new. I am planning to move in a few months and when I do, I will be calling them again. It took a little longer than I thought for them to finish, but their thoroughness made it all worth the wait. STRONGLY RECOMMEND XTRA MAID!

Competitive pricing. Very professional and nice people…read more EXCELLENT WORK!!!! Arrived on time. Stayed until EVERYTHING was meticulously clean HIGHLY RECOMMEND! The house was empty and absolutely filthy. It needed a serious deep cleaning before we painted and moved in. I can't say enough about the entire experience. Gabriel was great. The team was awesome. It looked like an whole new house when they were finished!!! We will use them again for sure!

These ladies improve my quality of life in a huge way. I've been a regular customer for a few…read moreyears. I never worry about my little dogs escaping when they come to visit and my house is always perfectly clean when they leave. They've done an amazing job with every type of clean they've done- Whether it's a move out, deep clean or biweekly maintenance. I was so happy that they service Round Rock as well as Austin when I moved up north. They've been amazing about communication too- if I drop them a line via email for anything, I get a response ASAP. I couldn't recommend them more!

Two cleaners cheerfully worked longer than I expected and did a great job! First time clean so…read morethey had a lot to do. I have no complaints.

I've known and worked with Building Stars for over 10 years in the Austin market. Amy and her team…read morehave always been great to work with. Mr. Brown has been doing floor work for as long as I can remember and has great experience with all things cleaning. Great people doing great work!

Buildingstars has been extremely difficult to work with, and they were also very difficult to…read moreterminate our relationship with. Their cleaning service was sub-par, and when I tried to end our contract, it required multiple notifications via Certified Mail with documentation of dates and photographs. Then after our contract was terminated for Nonperformance, they continued to send our accounting department invoices for several months. I would not recommend using this cleaning service, as they make you sign a contract, and it is very difficult to get out of it if you are unhappy with their poor performance.

The cleaning was nice, everything was done well…read more The team showed up at 9:24 instead of 9AM, but they charged me starting at 9:15. I was also told they would call me about 15 minutes before they finished so I could come by and look at the place. I drove by after several hours and the cleaners were gone. Unfortunately, I just have to trust when they left - which is harder since they weren't honest about when they arrived. I didn't hear anything from the company until the next day, which is when I learned about the incorrect start time. When I asked about this, they sad the charge was correct even with the adjusted time.

So happy we use Cleaning Fairies to help clean our house every other week. They use the best…read moreproducts and our house always feels so magical after. They are meticulous and thorough. Also very responsive and easy to schedule/reschedule. I would highly recommend using them for your home!

I've never used a cleaning service before, so didn't know what to expect…read more Joana, the owner, personally toured my condo and listened to my requirements. She agreed to my scope and provided an estimate on the spot. This is contrasted with other services that bid sight unseen via Yelp. Given my needs, I'm pretty sure that would not have gone well. My learning curve point was not staying out of the way. I did a little backseat coaching, which just caused confusion. Let the professionals do it there way. Do be there for a final inspection, but wait till they're done. That being said, the cleaner assigned to my home was definitely speed cleaning. And she did not have firmly in mind all of the scope. No big deal, since I was home when she started packing up, I was able to point out where extra attention was needed. Joana and her daughter personally came to steam clean my living room area rug and my old, much abused couch. The rug looks brand new! The couch looked better while damp but after drying it was still kinda dingy and the steam definitely didn't help the stains. Don't expect miracles if your rug/furniture needs true renovation. Everything moved so fast I didn't do the detailed inspection and later ended up seeing some missed, but minor, spots. If it was significant, Joana told me to call her and she'd send someone over to knock it out. My learning point here would be to have my scope in front of me while inspecting. Joana was fun to meet and is energetic and positive. I'm very happy with the results and wholeheartedly recommend this service.

THIS COMPANY IS A SCAM. PLEASE STAY AWAY !!!!!…read more Joanna demanded that I pay $40 as deposit to confirm the cleaning appointment which I did reluctantly. She confirmed the date and time via text (not for the day I asked for but I decided to make it work) but NO one showed up for the appointment. I called her through another number as she would not pick up the phone and when asked why no one showed up, she answered in a very rude and unprofessional manner saying I was hard to do business with. She never returned the $40 till date. Its gone!

They were initially extremely responsive to our inquiry (fast text responses, great introductory…read morecall) but proceeded to ghost us at the walk through (said a "family emergency" came up). We didn't think much of it but at the cleaning they first rescheduled to later in the day, then did not show up ("cleaners were sick"). Then for try to #3 after agreeing to reschedule they just didn't show up, period. Very unprofessional and disappointing. ETA: Donovan, your response is appreciated but we already gave you three chances to make it right. How many more do you feel you are entitled to? Showing up for scheduled appointments is a pretty low bar to expect from a company and since you could not even clear that, we have moved on to a company that is far more responsive and just as well-priced. I hope you do learn from this opportunity and do better for future prospective customers. As far as your appreciation for "bringing it to your attention," I would hope the issues were already known to you since all of our communications were with you.

Delight cleaning did a great job cleaning my apartment! They were professional and went above and…read morebeyond. I definitely recommend this company.

Wow. I have found the missing link in cleaning services! I've always been avoided using a service…read morebecause I prefer knowing who is going to be in my home, and for so many other reasons. For my entire adult life have depended on personal references to find individual housecleaners. And that can be a pain when life changes or schedules change and suddenly they're not available. Or when I don't need help for a while and they replace me. I recently moved to a new neighborhood and was disappointed to find the cleaner of a friend nearby was fully booked. Thankfully she shared a business card for Rocio and her crew ensuring me that they were good. I had no other leads, so I contacted her after being convinced by her website to try them. I'm so happy I did. Now I have clean home dependability in my life. Scheduled completely at my convenience. Rocio is super professional, a great communicator, highly organized, and has an amazing crew! These ladies even leave little works of art to show they've been here. You know the specially folded towels, tissues, and toilet paper that you find in 5 star hotels after housekeeping as been there? Yep, I have these all over my house when Rocio and her crew have been here. I'm pretty picky. So I'm thrilled to find that even with redos and personal preferences Rocio ensures I'm happy. For instance, my polished wood staircase had a light film on it after they left the first time and every footstep left a mark. I asked her to take care of it the next time and not to use product on my stairs in the future. She cheerfully did exactly that and it now looks like it did before they ever came. The great advantage of three women here at once is that I don't have to leave for long since I usually schedule them for a day when I'm going to be working from home. They're a whirlwind! In and out before you know it. Thanks, Rocio and team!

Not to the quality expected for price. Employee was kind of rude and self serving. Would not use…read morethis company again.

We got all rental deposit back thanks to their move-out cleaning service. And trust me, that was no…read moresmall feat because our moving guys left the floors super messy! We were moving cross country during the huge ice storm this year. Our move-out date kept getting pushed and most of the city was without electricity. Ginger kept in close contact with us the entire week and was incredibly gracious and organized keeping up with our constantly changing date. The fact that she was so fast to respond to our emails during a time of statewide crisis was truly amazing. We weren't able to be at the condo the day the maids cleaned, and I was nervous that a lack of supervision might lead them to miss some spots since we weren't there to answer questions, but my fears were unwarranted. Our landlady saw the before-and-after state of the condo and said she was amazed at how clean it was, considering that the moving guys had tracked so much mud all over the place. We'd sprung for the baseboard cleaning and interior window cleaning and I think that was money well spent. Thank you so much to the entire Austin Maid Service team for being the only thing during the ice storm that went smoothly!

UPDATE: As soon as I posted my one star review, the company immediately reached out and indicated…read moreconcern and requested the email I used. They also provided a phone number and were very willing to talk to me about the situation. That was nice because they could only guess as to the intensity level of how that call would go, but were still very willing to speak to me. They had no obvious record of receiving my email correspondence. I verified the email address I sent them to (as I had directly replied to their correspondence) and they have indicated they are looking for them. Unfortunately, the problem was over a year ago, and I sat on writing this updated review a long time, so it is doubtful they will be found. I cannot verify that the emails were not received, but I know that problems like this occur. I will not question their honesty. The three times I did use them, other than the problems that resulted in the offer for a free cleaning, they did do a good job. They have offered to work with me and make good on their promise. I sincerely believe they will do this. However, I am not taking them up on this offer. Please note they they are doing this in good faith. For this reason I am increasing their stars, (due to this new interaction); they do not warrant an ugly one star review that hurts the business when they obviously are trying to do the best due diligence possible with this very delayed situation and their over all work was good. ---------------------------- I've held off on this updated review, but it is now time. When I was selling my home, I re-hired Austin's Maid Service. They came to clean my house on the day the realtor was coming to take photos. The freezer and ice tray were not cleaned (and I was completely moved out, with no cleaning supplies, so I had to go to a neighbor to get some to clean it myself). Also, one of the cleaners broke a light bulb in my bathroom, forcing me to replace all the bulbs (I couldn't match the other 3 bulbs), which caused me to be later to work than I had planned. Ginger apologized and offered me a future cleaning at no cost. Ginger's email stated: "Thank you so much for this update! I'm disappointed to hear this. What I'd like to offer is if you were to give our company another chance, your next cleaning would be 100% complimentary. We are always working to improve our service and our staffing and we, and I, take that work and effort seriously. I apologize that the service was lacking and that we were unable to get out there in a timely manner to resolve this issue. I genuinely appreciate your feedback and input. If we can be of service at any point in the future, your next cleaning will be complimentary, and then we can simply take it one step at a time from there. Thank you again - Ginger & Co." Well, I reached out a couple of years later, to that exact email and heard crickets. NO REPLY. I tried again. NO REPLY. I tried again. I was relying on this complimentary cleaning for the condo I was moving from. Do not hire this company. If the owner, Ginger, will not honor a written promise of a service, I do not think she will be honorable to any promise she gives to you.