The service was so bad I'm not even considering the food quality in this review. I would have walked out but my coat was in the car and I gave my keys to valet and was too po'd to try to ask for them.
So, I checked into the Magnolia hotel for three nights at $179/night and they give me a free beer coupon. Cool, thanks. I go to the bar and I order this beer that sounded magnificent (Keg Creek barrel aged imperial rye stout). Omg! WANT
She starts out by asking me to wait, okay no problem. 5 minutes of tidying up and asks me what I'd like.
"No, you can't have that beer with the coupon." ... "Okay I'll start with a Bud Light." Bud Light is gone in 10 minutes, she lets my glass stay empty a good 5 minutes. I thought maybe I offended her somehow so I strike a friendly conversation with her. I ask again for the beer, "yeah you can try that just give me a couple minutes"
A couple comes along and is served immediately. She taps the computer like she's reprogramming it. Goes over to the other side of the bar, "is there anything I can get for you", has a chat with them. Comes back over to me, "so where are you from?" I'm thinking, "I'm from give me that damn beer and I'll be more friendly", and all sorts of other things. I did not know what to do. She went on and was sorting her tickets and doing other tidy up.
I got up and went to the front desk to ask if I could be seated so someone might actually serve me. I had to wait another 10 minutes and the same lady, Susie was her name, came up and instead of offering an apology and asking what I wanted, she started arguing with me.
This is where I storm up to my room and then realized I didn't have my coat, so I had to come down and face the lady at the desk again, who probably felt attacked by my frustration, so I apologized to her and she offered me a discount for the meal - so it was made a little bit better, but now I feel like a d-bag sitting here eating a cookie and trying to enjoy my beer but I'm furiously yelping instead.
The food was pretty good after all, but if Susie is working the bar, do yourself a favor and go elsewhere.
...went somewhere else...had to walk in the cold, even if I actually wanted to stay and enjoy that good beer
Came back, asked the front desk about the breakfast, they asked Susie. Susie comes back with a breakfast menu after about 10 minutes of me waiting, sees it's me, stops, rolls her eyes, and sighs as she hands it to me.
Seriously? Why is it so hard to understand, as a bar tender, patrons expect their damn glass not to be empty and they might be hungry too!!!!! read more