My father was recently in this hospital in the Cath Lab to have a stent put in…read more At every step from 6:50am in the morning until we left just after 2:30 PM we met nothing but nice people and a very clean environment Cath Lab 10 out of 10. The nurses were incredibly polite and informative if they didn't have the answer to a question they found it for you special shout out to Karen who helped open this clinic many moons ago. After the procedure, the surgeon brought me into a room where she showed me all of the details regarding my father's heart. When I got back to the room, there were more questions from my father significant other and dad Karen was awesome. She answered all of our questions. This hospital is nice because it has a Starbucks inside of it as well. A shout out to the folks that work in the cafeteria. My dad woke up after breakfast and they were able to find him some bacon even though the lunch service had started they also had some incredible apple cobbler from scratch that was amazing so good in fact he had me get him one to take home with him. Can't say enough good things about this hospital. This is my father second procedure here and he said the first experience was very similar to the one I had here this time.

Here is an update on September 26, 2026.I have already called the news stations about this.I am…read morecurrently at Methodist Southlake Medical Center.My wife needs an MRI, and the doctor here is doing everything he can. However, the MRI machine at this location is too small for her. She weighs 335 lbs, and the scanner's opening cannot accommodate her size.My wife's life is in danger, but they do not want us to leave the hospital. The doctor here has called over eight other hospitals, but they are all telling him that their locations cannot accommodate her size either. She is having severe sciatic nerve issues, and we have been told that if it gets worse, she could become paralyzed or suffer permanent damage. Her dr.was told by Baylor they could take. Now Baylor saying that they can't help her because of her size.This shows the hospital director doesn't care about other people family.

NOT at all impressed. Treated as a number without anything similar to a good bedside manner…read more Staff seemed bothered when asked a question or for clarification. Given the type of care they offer, I'd expect a more friendly and compassionate level of care. Very disappointed.

Went for my vasectomy. Told me he was feeling okay, just a little shaky. When he left the room, he…read moretold me he was going to go watch the instructional video. When he used a rubber band to hold back my p----, he told me I'd only have to leave it there for a few days. He told me if my scrotum was sore, have my wife rub oil on it for 20 min. a day for 5-10 years. All of these things sound funny out of context, but when you're a patient about to undergo a surgical procedure, you need to know you can trust the person and that what comes out of their mouth is going to be serious. None of this would have been such a big issue if he had presented them as jokes, but his voice remained a constant, monotone deadpan, that made it impossible to determine when the real medical advice ended and the jokes began. He doesn't even crack a smile. Just a stone faced expression the entire time. And to top it off, the whole time I had to listen to some Christian radio station, which made me very uncomfortable. I also had to pay a $500 copay upfront with zero options for a payment plan.

I saw Dr. James Lewis in February 2015 as a new patient. The front desk staff were very friendly…read moreand easy to work with. Dr. Lewis was very attentive, great bedside manner, and very thorough in his examination. He talked through his treatment options very well making sure I understood everything and answered all of my questions without hesitation or disregard. I would highly recommend Dr. Lewis based on my one experience.

We accompanied our nephew to this surgical center for an important shoulder surgery. The facility…read moreis wonderful, clean, and well managed. It's easy to find and we had no complaints whatsoever. Our nephew, the patient was very pleased with the care that he received. If your doctor selects this surgical center for a minor procedure, go with it!

My husband had surgery at this location in February, 2025. On the day of surgery they charged us…read moreover $6,000. We had no choice but to pay or he would not have gotten his surgery. When all the claims were filed with our insurance, the insurance company said we only owed just over $2,000. I have been calling and trying for months to get the refund owed to us. I get sent from person to person. They keep telling me they are refiling with the insurance company. Excuse after excuse after excuse. Meanwhile they have not repaid the $4,000 they owe us.

I was ready to blast this place given my experience but back up after visiting with Dr. Jordan. My…read morestory.... I arrived 10min early to complete paperwork. The receptionist was working hard but needed an assistant like other Dr. offices I hit recently. She greeted everyone, took them back and other stuff. She interacted with 6-8 people before getting to me on the signing list. She asked me if I had my new patient paperwork which no one sent or told me about. 15 min later I was mostly done and saw a visitor WiFi sign which I could've used to complete form easier. I eventually finished and a quick 5min later was invited back to talk to payment person with my insurance info. Of course, she asked me 8 or so questions that happened to be on the forms so I wasn't sure why I filled them out. She also explained the forms purpose which I assume was to help person up front. Sent back to chair and technician grabbed me in about 8 min and weighed me and started asking me some of the same questions. I was frustrated being an IT consultant in health care and noticed he left the room door open with people in hallway and was asking me stuff I completed already so I asked him why I even filled forms out. He said I don't have your paperwork! I think he only had my insurance card and not my completed paperwork as he kept using my legal name and not the name on all my forms. He goes out and someone else comes in. They ask where my paperwork is. I matter of factly say I don't know but you guys have them. She leaves. By now it is about 1.5 hrs since my appointment time and I have been sitting alone for 10min as the office noises get quieter. I start to fear I was forgotten when Dr. Jordan comes in with her PA. She aplogizes for the wait and intros herself and PA. She says stuff from reason I'm there but asks to chat with me on med history before getting to current details. She deftly asked questions, verified details and gave me impression she read all notes. Her relaxed demeaned and personalized style made me feel like a valuable client, even if I never returned. She explained and gauged questions, like a perfect consultant wants, then discussed what she recommends and asked how I wanted to proceed. While my total visit was 2 hrs and I had many issues with the wrong application of HIPAA during intake, she made me feel like she was an expert and I would be better off with her as my Dr.

Patients, BE AWARE!…read more Expensive blood tests are being ordered unnecessarily without first consulting with the physician, leaving patients to bear the cost. I went to see Dr. Le based on my PCP's recommendation for a brief consultation. I had already completed a full blood work panel at my PCP's office the day before. After I checked in, the front office staff directed me to a phlebotomist and insisted I get my blood drawn. I explained that I had just had blood work done the previous day and that this visit was for a consultation only. However, the office team insisted that I could not see Dr. Le unless I had a new set of blood tests done. Eventually, I gave in and had my blood drawn, as I had already taken time off work for the appointment. (Dr. Le was professional during the visit.) The worst part came when I received my bill from Texas Oncology after insurance adjustments. In addition to the regular tests, such as CBC and Iron Binding tests, a test called Flow Cytometry was ordered without my knowledge or consent. This test is typically used in medical research to study cell populations and particles. The test cost nearly $4,500, and even after insurance adjustments, I am still responsible for almost $700. Expensive and unnecessary blood tests are being ordered without proper consultation, leaving patients to pay the price.

This place has been amazing just over 2 years coming here and it's been worth it…read more The staff is amazing, helpful, and extremely knowledgeable in what they do.

Amazing care , they take it very serious. Kayla is the best, they are also very knowledgeable.read more

Dr. Bruce is wonderful! She took the time to make sure that I understood what is going on and what…read morethe next steps should be. No rushing out to get to the next patient! Her assistant was just as kind.

Dr. Heather Bruce did my hysterectomy and put a stitch through my bladder when she sewed me up…read moreduring my hysterectomy. I now have lost the use of my bladder and need to catheter. This was not a part of a normal hysterectomy! I have now had to have multiple surgeries and am out thousands of dollars. I lost my job because I missed too many days and multiple hospital stays. If you care about your loved one, do not use Riverside Obstetricians and Gynecology on Grapevine, Texas. My life is forever ruined!

I came here on 05.05.25 for foot surgery. It was Cinco de Mayo and I was here to be sedated early,…read morethis year under the supervision of medically trained professionals for a change. The registration lady was very professional and had a sense of humor, even at 5:30 AM. I wish I could remember the names of more of the staff - nurses Anthony and Merry were friendly and reassuring, as was everyone else I came into contact with. I don't want to be a repeat customer at hospitals, but this would be one to come back to if the need arose. Excellent experience all around.

These people are fucking scammers they will harass you constantly for payments. I was admitted for…read moreDKA back in March and they're still calling me constantly. They're still begging for money. I just paid $114 the other day and they're still emailing me wanting more money this time they want $1000 out of a $64,000 bill. Do not go here unless you wanna be constantly harassed emailed and called every other day by the scammers. This is why I go to Baylor Scott and White in Grapevine. They don't do this shit. They actually have respect for their patients. These people don't.