I'd rate this location a negative 5 stars!!! We came to wash our laundry. We loaded our wash into a $6.00 (+ $0.25 extra for the extra wash cycle =$6.25 total) wash machine, along with our laundry soap. The machine wouldn't turn on/work & in the end turned out to be broken. The gal (Tiffany) working didn't want to stop watching her Soap Opera's to help us figure why the machine wasn't working. She kept saying it wasn't her problem! The gal had such a piss poor negative attitude! She was so upset she had to call her manager to see how to fix the issue - but kept saying there's been nothing wrong with machine, insisting that we broke the machine. After she got off the phone she tried putting quarters into the machine - then said it's broken & not her problem! We stated we needed the $6.25 back so we could still wash our laundry. She didn't want to refund our money. We demanded our money back & she only gave us $6.00 saying the other $0.25 was extra & not her problem - then walked away. We would have left but we had two other loads of laundry washing. Very poor customer service and a bad attitude isn't good for business! Do Not Recommend!!! Let me add... while writing this review, a load just finished washing and there was another customer who wanted to use a washer we were using - & the worker (Tiffany) asked if we could take the laundry out of the machine so the customer could use it. I said "Yes, I'm handicapped and my husband would get it." (as my husband was just outside). Well, Tiffany took it upon herself to remove our laundry from the washer herself & then said "Oh, I took care of it!" As my husband is standing & looking at her touch our laundry wondering what is going on. Sooo unprofessional!! Please Note: This is @ Magnolia Cleaners in Daphne, AL location next to Publix's off the 98! read more

Magnolia Cleaners - Horrible worker who'd rather sit on her butt to watch Soap Opera's. - Laundry Services Near Me - Satsuma, Alabama

Where should I begin. I have been coming into this establishment for almost 25 years off and on just to wash and dry large things such as comforters etc. Never had one problem out of this establishment until recently. This time my parents dryer went out a couple of weeks ago and last Monday, February 22, 2020 I arrived at the this laundry mat at approx. 6 or 6:15 pm. There were a ton of people in there mostly men just washing and drying items, and one white lady there. I came in and I noticed mostly all the washers were out of order or being used, I thought that was very odd but I just rolled with it and eventually found someone that was finishing up using one of the larger washers. Well, as I am placing my the comforter in the laundry machine, after I had also put some clothing in a dryer, I heard this very loud female voice from across the room (never thought she was talking to me ) and as I am still putting the clothing in the washing machine, the woman's voice got closer to me and she got in my personal space and was screaming at me saying she didn't want me here washing clothes because she want to go home early and I was too late to wash clothes. She then takes her finger and start punching on the machine that I had started putting money in and she did something to the machine. I wasn't able to use the machine and I couldn't even get my money back which was approx. $4.50. The machine never turned on so I lost my money from her doing whatever she did to the machine. I never confronted her about that. Meanwhile, she is still hollering at me and telling me that she doesn't want me here and I can't wash clothes here. Again, I ask her why is she just zeroing on me when there are people coming in after me to do the same thing I am doing. She responds to me and say well they already have clothes here and they are regulars. I told her that the sign says all clothing must be finished by 8:30 pm and pointed to the sign above the dryer and she said whatever to me and then I said to her whatever and kept washing clothes. That was a big mistake because I should have left that place and that crazy ignorant woman calling herself working there. So a hour went by its about 7:15 pm and I am still washing and drying my belongs, people are still coming in washing and drying their belongings just like I am. And the same woman, I am going to call her "Black Karen" walks up to me with a push broom and demands that I move. I just looked at her and never said a word. Now I am not in the way I am just standing in front of my washing machine waiting for the washer to finally finish. She then hollers at me again and said that I better move. I then stepped back and she says to me, You act like you can't move back. I told her to leave me alone (She didn't know I had someone listening on my phone hearing everything she was saying to me from the beginning). Another 15 minutes went by and I noticed my laundry basket was thrown up on top of the washing machine so I went over there to put it back on the floor because again, I knew my washer was just about to finish. "Black Karen" then follows me and hollers at me again and said don't you put that basket on the floor. I said lady, I am going to report you to the owners. I told her that it was no reason for her to disrespect me as a customer like that. She then tells me, if you put that basket on the floor again, I will take it and put it in the garbage. I said really ok then. She then tells me that she works here and she can do what she wants to do and can tell me what to do. I then walked off because, clearly at that point I was talking to a bi-polar manic psycho chic. She never talked to anyone else like that in the building not one time. I have never met this women before, and knows nothing about her, But all I know that she has issues and I am not the root of it. I don't know if this woman thinks she knows me or if I remind her of someone but I was livid at the way she talked to me as a paying customer. So another 20-30 minutes went by, that time, I am almost done with everything and I look up and here comes the police walking towards me. Honestly, I had no idea they were coming for me because I wasn't the only one standing there. A black female police office came up to me first and said that the woman that works here called the police on me because I was rude to her. I asked the cop did she say I threatened her or something? she said no, she didn't say anything like that all she said that you were rude to her and she don't like it when people are rude to her and she want you gone. I said, are you kidding? It was comical because no one has ever called the police on me for anything. I am law abiding taxpaying citizen and a military family. I asked the police how am I going to leave when I have been here for an hour and a half spending money on these machines and she waits a whole hour and a half to call the police on me and waste resources all because she was worried that I was going read more