Very honest company! I have always been very happy with the service they provided. Their prices are…read morefair and you are able to reach a real person on the phone, a rarity in today's word

Wow, great crew. They installed new furnace in under 6 hours and I have heat again. Under budget…read moreand on time. Hauled away old furnace too.

First off Steven Conner was great with explaining the whole process and what I needed and why, his…read moreattention to detail with the placement and clean looks was impressive. I can't say enough about the install crew Cole, Tyler and Justin, they were great because they took the time to explain any questions i had during the install and were very professional. I will be using comfort connection for my next project and would not hesitate to recommend them to anyone, overall a great experience!

technician Jeremy from COMFORT CONNECTION is reliable and honest. He troubleshoot & diagnosed my…read morehvac. He found the air filter were very dirty. Compared to the previous hvac ac company. they troubleshooted my hvac unit. "stated the line has no pressure and leaks" (Needs repair)

Hired KOVA to replace the damaged flexible ductwork in my crawlspace with rigid ductwork. The work…read morerequired two techs at some points to get the work done in two days. The work was not cheap but the quality seemed good and certainly worth doing after our crawl space had a few rodents intrude. We have noticeably improved airflow in the house and hopefully removed the opportunity for future intruding rodents to access and damage the ductwork if they happen to get inside the crawl again.

The guys did a great job fixing my furnace, they were on-time, very communicative, and the price…read morecouldn't be beat. Highly recommend them!!

Sufian of Prime provided excellent service! He tried to help me troubleshoot the issue over the…read morephone which was very generous. He is a person of his word. He scheduled my repair and though two of his techs called in sick the day of my repair, he came out and fixed the heat pump issue. And on his birthday! His quality of work is exceptional. The pricing was very reasonable and he offered me several options which is really nice. Luckily we were able to keep my old heat pump unit going. I will go back to Prime when I need a new unit. -Gerald

Bathroom exhaust fan installation. The first appointment had to be rescheduled which was fine;…read morehowever, there was a misunderstanding of what I wanted done. They quoted for exact replacement which clearly was not what I asked for. New quote was more than twice as much as original estimate once they found out they were installing an upgraded fan. I wanted two fans installed and only ended up installing one fan for about the same price as the original estimate. Minus one star for the communication issue but otherwise the installation went well and now I have a working fan instead of a hole in the ceiling. I appreciate their flexibility with installing a fan they didn't sell me which saved me money in the long run.

Jason from service now came out and gave me an estimate to replace my ac and furnace unit. He did a…read moregood job with their estimate , but while taking measurements he noticed that my hot water heater was venting into my garage and told me I should fix it. I don't know how long it was like that, but I can't tell you how happy I am that he noticed my problem. He helped insure that my family was safe and I really appreciate that.

Wish I could give a better rating since everyone I talked to and worked with was friendly and they…read moreseem like nice people - just didn't work out in my case. I was looking to get a quote for an HRV installed so I called and asked about that. I was asked when the last time our HVAC was serviced and since it had been a couple years was told we should just schedule a service before going ahead with a quote. So I scheduled - great! Guy came out and performed the service, but during the service the float switch we had on the system (so the condensate from the AC wouldn't overflow into our crawlspace if the drain got a clog) shorted the system when he plugged it back in. He said these things are unusual and not needed, since if it overflows it'll just have water in the crawlspace, no big deal (!?!), not like if the HVAC was in the attic. And the system wouldn't turn on unless he unplugged it, was that ok? Since I wanted the HVAC and AC to work I said ok. I asked the technician about getting a quote for an HRV and how that would work, etc, and he said he didn't know much about those and that he didn't see why they were necessary. While agree they're not necessary, we want one to improve our indoor air quality - thus the original call! He said he would note it down and the office would get back to me. Left with a $300 service bill, and an HVAC system in worse-off shape than before (no working float switch), I called back the next business day to see what could be done. The owner was really helpful and said he'd look into it, called back the next day and had the part ordered and would fix the float switch for free. I asked about getting a quote for an HRV and he said they don't really do them, so couldn't help out here. Ugh! That's why I called originally and wouldn't have had someone out here and paid $300 for service I didn't really want. All I really wanted was a quote! Lesson learned on my part, but overall won't be working with them again as they didn't help be address what I wanted to with my system (and I'm out $300 which seems pricey for what was ~1 hour maintenance service)

They are locally owned, have worked on the Watt's House for the community and are good at what they…read moredo. Fair pricing and quick response times.

The service was great that technician that came to my house was very knowledgeable and very nice. I…read morethink it's a great value. I would recommend this company to anyone.

If you're looking for great, responsive service for your HVAC system, look no further than Nakaoi…read moreHeating and Air. When my furnace stopped working in the middle of winter (with colder than normal temps... brrr), they were able to quickly deploy a technician to diagnose the issue and propose a solution. My furnace had basically reached the end of its lifecycle and the technician, John, gave an honest recommendation to replace the unit vs. hope that repairs could prolong use until inevitable replacement came due. Furnace replacement would likely save more money in the long run, so we went forward with replacement. Within 30 minutes after final installation and testing, the new furnace stopped working. I immediately texted John, who trekked back to my house and proceeded to spend hours diagnosing the issue. He was so dedicated that it was 10:30 pm (long after they closed for the day) before we decided to call it a night and try again. The next time he showed up, he brought a manufacturer's rep to help diagnose the problem. While the installation had followed the manufacturer's instructions step-by-step, some random condition (that wasn't in the manual) caused the malfunction. A fairly simple fix later and the furnace has been working wonderfully for the past two years. I've recommended John and Nakaoi to both family and friends... and now my dad is recommending this company to his friends. Overall, John is a great technician with a stellar service level and I will be planning to stay a Nakaoi customer in the future.

Our AC stopped working on a very hot day. Reached out and they were able to come out the next day…read moreto check. Thank you for coming out quick and getting the system back up and running.