Highly recommend Chimney Pioneer! Amber and her husband are wonderful people who run a clean,…read moreefficient and professional business. After having FOUR other big chimney cleaning companies no show on me I was so frustrated! Amber answered the first call on Monday and was able to book me for that same week. She was extremely professional, let me know all the policies and what would take place and that they would text when they were on their way and then sent an email confirmation with info and a follow up email appointment reminder when our appointment was closer. When they arrived they were so kind and entertained my inquisitive 9 year olds questions as well as taught us about our chimney and the cleaning process. They were incredibly organized and clean while performing the sweep. When they were finished they showed us a photo of the inside of the now sparkling chimney. We will for sure use them again for every future cleaning in our home as well as recommend them to our friends and family. Happy to support a wonderful, small and locally owned company and you should too!

Extremely prompt, thorough, up front and courteous. I…read morecontacted Chimney Pioneer about doing an inspection, clean and possibly repair work on my chimney. The owner got back to me almost immediately, and took the time to figure out just what I had in mind for my possible chimney work. It turned out that our needs may be beyond what Chimney Pioneer specialties are. I'm grateful to find this out so easily. I will certainly reach out and use them in the future.

Fixed the fireplace at our rental. Needed to be done prior to sale and he was able to get out…read morequickly. Great service.

Called Phil again this year to have our gas fireplace serviced before winter blew in. Still a solid…read more5 stars. Exemplary customer service even though this is the beginning of his busy time of the year. We were scheduled two days after I called. On the morning of, Phil texted and said he and his assistant could arrive earlier than anticipated. That was just fine with us. As in previous years, our fireplace was cleaned and inspected and the interior and exterior was vacuumed, the glass removed and cleaned as well. The work area was kept clean and drop cloths were laid over the hearth and nearby furniture. Our nosy cats had to be in the thick of things and that wasn't a problem for Phil either. When all was said and done, we had a sparkling gas fireplace ready to be used. Phil promised -and noted on the invoice- that he would return in the summer to respray the inside of the fireplace as an extra perk and to spruce it up a bit. Servicing costs are still very reasonable and fair. He told us to call him right away if we had any issues. Thanks again Phil I still highly recommend Phil's Fireplace Service in Beaverton.

We had an excellent experience with Lifetime Chimney. We…read morehave a chimney that we never use that needed to have a cap put on. Another company said they would only rebuild the entire fireplace and chimney. We never intend to use the fireplace and just needed to protect it from weather and creatures getting in. (We couldn't afford a complete rebuild in any case.) Lifetime Chimney saved us! They completed some repairing so they could install a cover/ cap, and they pressure washed the chimney. Miguel did an excellent job and was very kind. When I first called in, I spoke with Brian who was incredibly helpful! I was worried when I called in, but Brian explained what they needed to do. He patiently gave me clear information. The chimney looks great and it makes the house look great. We're relieved to have it protected now. I would hire this company again!

I don't think these guys are honest. I had them come out and do a cleaning and "inspection". I…read morereceived no photos or any evidence of how my house will imminently burn down if I operate my wood burning fireplace. I'm so done with this company. Since that "inspection", I've received a second opinion saying how my chimney is in excellent shape especially at the top where the "inspection" by Lifetime Chimney did not even include in the "inspection". Update: Correction to Jim, I did not receive photos on either occasion and even requested them and was told photos are only included with a Level 2 inspection (an additional $300)

Elijah was amazing! He was very informative with the answers to all of my questions. I hadn't used…read morethis gas insert fireplace before and wanted it checked out because I couldn't start it. It was an older model and was hoping I wouldn't have to replace it. He wound up being here much longer than a short service call and had everything on hand that needed to be replaced :-) I will have them do my annual servicing on my mini-splits also. It is so refreshing in these times to find companies with this type of service. I am just blown away!!

When we bought our new house, we quickly discovered there was a small leak coming from under the…read moregas fireplace. We obviously turned the gas off to it, but then we were in a new area with no idea who we could get to fix it. I'm so glad that I found Sure Flame online because not only were they willing to come out to our rural home, but Elijah also spent over 4 hours troubleshooting, tweaking, and cleaning up the fireplace as he ruled out all of the least expensive repairs. While we did end up having to replace an expensive part, I trusted that it was actually necessary because he really did try everything else first! In addition, It's apparently part of a regular service call for them to clean up the fireplace, wipe down the glass, and even spray the interior with fresh heat-safe paint, so our fireplace even LOOKS almost new again! So excited to have a fireplace we'll get to enjoy as the temperatures drop at our new home and I'll definitely be using Sure Flame for their annual service check-up too!

We needed a rebuild for the above the roof half of a 50+ year old cement block chimney. Steven did…read morea good job of investigating the shape of the old chimney and told us what needed to be done (more than just a patch). Although it was on the spendy side, we decided to go for the rebuild. The crew of AJ, Joey, Dez and Duck - each with their area of expertise - got the job done in five days, and it looks great - and very solid. The crew showed up on time and were very polite, friendly and took pride in their work. We can now get back to using our gas fireplace!

Portland Fireplace and Chimney did an outstanding job rebuilding two chimneys from the roof line…read moreup, adding a metal liner to the chimney with the wood burning fireplace, and adding a gas insert to the other fireplace. The crew was professional, respectful, and went above and beyond to make sure the site was left pristine. They became great friends with my dog Dalmore. He is going to miss them! Thank you AJ, Joey, Jay, Ducky, Landon, Cassian and Leonel for all your hard work!

I can't say enough good things about Allen. He's knowledgeable, quick and honest. He's been our…read morefireplace guy for 5 years and I couldn't be happier. We've only used him for regular maintenance, but I'd only go to him if we needed any sort of servicing done on our unit. And... the woman that does all of the scheduling and reminders could not be sweeter!! Amazing experience through and through.

From start to finish a lovely and professional experience. It turned out to be a bigger project…read morethan either of us expected, it started with a cleaning of my gas fireplace to a faulty valve preventing ignition only to find an electrical issue with the wall switch. Allen tackled it all with ease, unperturbed, and kept me updated throughout. After all of the extended difficulties he cleaned the unit and even sanded and painted a few pieces that were flaking. Joni didn't oversell: it looks and works fantastic! Thanks again!

Nate was able to figure it out and had it working in no time! I highly recommend this service…read moretechnician. Thanks Nate!

We moved into a new house with a nice gas fireplace that we use constantly. Well my 3 year old…read morefound the remote and gained access to some buttons and started messing around - and we could no longer get it to work properly. I used Yelp and found Steve at Perfect Chimney who could come out same day for a very small consult fee. He fixed it within 30 minutes and was polite and efficient! We also have another fireplace in our house that we've never used. He looked from the outside and offered to fly his drone up to see how they were holding up. He showed me detailed pictures of the issues he noticed from way down on the ground, that were needing fixes. He was clear in the reasoning and not sale-sy. The team is coming back in a week or so for several fixes and I'll update my review when that happens, but so far, very happy with their work.

Using the Yelp business finder feature was fantastic!…read more Seriously felt so blessed to have Justin and his team work on our chimney. His response time was really quick. We had to rebuild part of our chimney due to buyers that we negotiated with on our home sale. He was able to come the next day to do a quote and send an estimate. I had another company through Yelp respond as well. But their pricing was competitive. He was very honest and genuine about the masonry work that they could do for us. His team came in, set up, and nearly rebuilt the first day and it is not a small chimney. The crew also cleaned up the messy job. ( due to the nature of masonry not because they were sloppy ) We are very satisfied and anyone using their services will be pleased as well!

If you're considering Alliance, don't…read more Roughly a year or so ago I hired them due to a leak coming from my chimney. After their inspection it was determine the flashing was in poor condition and needed to be replaced. This was done. About a month or two later the leak returned and some additional work on the flashing performed. Cut to earlier this year and the leak once again returned. Having lost faith in Alliance I went with another PDX-based fireplace and chimney company. On inspection they immediately asked who had done the work being going over how it was some of the worst, most incompetent/novice work they'd seen, went over the issues, and provided a quote for new flashing. Once work started and the Alliance flashing was removed it was then brought to my attention that not only was the flashing problematic but that the brickwork underneath it was eroded, quite noticeably so. While not Alliance's fault, this was called out as a contributing factor to the leak and should have called out when the original flashing was removed. Should have. They never brought it to my attention. Separate from work performed, Justin was pretty sloppy with communication and paperwork, as it would sometimes require 2 or 3 voicemails before I would hear back from him, as I'd notice issues with the quotes, and as I received calls from him from a few different phone numbers. There was also a tarp left wrapped around the chimney for a few weeks that he had no clue about. In summary: don't walk, run away. Between sloppy admin skills, bad communication, poor quality of work, and the willingness to do the bare minimum while covering up larger issues, I can't in good faith suggest Justin or his "team" to anyone.