Perry returned my call fast! And it only got better from there. He was able to schedule me very soon (he works on Saturdays, apparently!). He had the parts I needed, right there in his truck; he was quick, friendly, clean, knowledgable about everything concerning my fireplace insert (even gave me some tips about use and such) and I really believe I got the BEST service possible. I recommended him to my son, and THAT worked out well too! read more

This company is appropriately named A+ 5 Perry lives up to his moniker. Perry provided more than fireplace service. He also educated me so I could avoid future problems. He's courteous and efficient. I appreciate his careful effort to keep the work area very clean. I'm eager to refer my friends to Perry. read more

Very knowledgeable and honest service for a good price. Got our gas fireplace cleaned and working great! Explained everything in detail and did not try to get us to spend more like most repair places would. I would definitely recommend him to others. read more

So impressed with Perry! Did a simple fix and clean up on my fireplace. He also instructed me how to do several things I was not sure about. Was so kind to my dogs! Actually sat on the floor with all of them and gave lots of love and snuggles. I would absolutely recommend him! Perry, thanks so much for your kindness to me and my Great Danes and the chaweeni lol.. We appreciate you ! read more

Perry was really great. We had a squirrel get stuck in our wall and ultimately died after chewing wires for our fireplace. He helped us get the body out before it started rotting. He spotted the fur tucked back behind the sheet metal, and went the extra mile to solve the problem. He then fixed the wiring - now everything is back to normal. Definitely recommend this company's services! read more

Perry is just absolutely phenomenal! It's so rare to find such a knowledgeable and personable service person! He really understands the essence of the word "service"! He is willing to not only fix the problem, but educates you regarding the specifics of your particular fireplace. Don't bother to call around trying to find the best guy.......Perry is him! read more

We recently had our bunny chew through some cords for our fireplace and I was thankful to find this company! They were very responsive and called back same day to get me scheduled for an appointment. They were upfront about cost beforehand which was super nice to know ahead of time. Perry arrived 5 minutes early and was a really nice guy. He was friendly to my kids and dog. During the process he was communicating with me about any concerns that he saw. Within about 30-40 minutes he was able to get everything fixed and good to go. Couldn't ask for better service. read more

We were referred to A+ Fireplace by another company in town who wasn't able to inspect & clean both our outdoor wood burning fireplace *and* our indoor gas fireplace. Perry arrived on time (maybe even a little early) and got right to work. He talked through what he was seeing and welcomed any and all questions I had throughout the visit. He was clear about what did and didn't need to be done, there were zero surprises, and his pricing was fair. I wouldn't hesitate to recommend Perry to anyone with a fireplace/chimney issue and only wish that all the tradespeople I worked with were as friendly, reliable & competent! read more

Perry the technician was great. He was fast, polite, and fixed the problem. I did not like that I was not told they do not take credit cards when I made the appointment. The yelp listing gave the impression they did. Luckily I had the cash. Also I did not like the $200 flat fee. So it took an hour and it was $200 (plus parts) If it had taken five hours it would have been the same price. So I feel like I am subsidizing the more time consuming repairs. I would use them again for a more complicated repair than just a gas fireplace cleaning. read more

I was having trouble with my gas stove. Perry not only came out and fixed it, but gave me a lot of tips about how to improve things. He walked me through how to do things on my own and cleaned up my fireplace. He then added some additions to make it look better. He then noticed something on my chimney and recommended a place to go. This is a huge help as I wasn't even aware of an issue. He then stayed to meet my pups for a sec. I can't recommend this place enough and will definitely be using again in the future! read more

Awesome service and a great guy. Got everything up and running great, changed out our remotes. Most importantly, honest and up front about everything. Looking forward to booking him again next year. read more

I had an issue with my fireplace. I did some initial research of my own on the Internet, and thought that it might've been a faulty igniter. I contacted A+ Fireplace, and the gentleman reached out to me and told me that he thought that my conclusion was right that I needed a new igniter, and he even provided me a link to an Amazon provider where I could buy my own replacement instead of charging what would've been $300 from other providers, he gave me that for free I installed it this morning and it works just fine. I couldn't be happier. I give him five stars out of five! What a professional! read more

This is the second time Perry has come to our house, and both times, he quickly diagnosed the problem, offered a solution and got right to work. Thanks to him, we now have two gas fireplaces that work perfectly and keep our house toasty warm. We are thankful for the great service! read more

We called Perry at A+ Fireplace to service our gas fireplace. His service was outstanding! He showed up exactly on time, did a fantastic job taking care of everything and kindly provided info on everything we needed to know. Price was exactly as quoted - fireplace looks wonderful! Thanks, Perry! read more

We just moved into our new to us home and we were told by Northwest Natural not to use the gas fireplace until it was cleaned. We went into The Portland Fireplace Shop and they directed us to Perry Tompson of A+ Fireplace Service. Once Perry showed up- we could tell he was an expert in this field of repair and service. We thought we would need a new insert- but he cleaned it and got it working like new. Very impressive individual- we would be derelict not let other people know his talents. read more

Nothing but good things to say about Perry. He was quick to return my call, showed up on time for our appointment. Fixed the our gas insert that had been out of commission for almost 2 years (and other companies said it was unfixable!). Was incredibly friendly and great to work with. We'll be hiring him in the future for regular maintenance. read more

If you want reliable service, this is not the company. Perry came out to repair our gas fireplace in early October. He cleaned it, said it was working fine and only needed to be serviced. I paid him $180 and thought all was well. A week later, the same problem with the pilot light happened again and the unit quit working. When I called him to tell him it wasn't fixed and the same problem is occurring, he said the soonest he could come out was in early December. That meant we had to wait two months through the winter to have him fix the pilot light we'd already paid him to fix. I took the appointment after he convinced me no one else could come sooner. I called him again mid November asking if there wasn't some way he could fit us in as we are older and always home and this is the only heat we have for the living room. He asked why I thought I should get "special treatment"? When I told him I thought it was only right he fix it sooner because we'd already paid him and he didn't fix it, he just laughed. I found someone else who could come in a week. Now I have to pay twice to have the pilot light replaced. read more

Perry was responsive, knowledgeable, and very easy to work with. He was intimately familiar with our model, even though it was older, and was able to diagnose what was going on immediately. Super friendly and helpful. Highly recommend. Thanks, Perry! read more

Just to clarify, we didn't use Perry for any services...yet. I called to ask about my gas stove not lighting, Perry returned my call within 20 mins and was nothing but wonderful!! While I didn't need his services right now, I will be keeping his card for anything in the future. Thanks Perry! read more

My gas fireplace hadn't worked in 15 years. I had a service come out years ago telling me that I'd needed to replace it all together. Recently, A + Fireplace service was recommended to me. The owner came out and with in no time at all had this old gas fireplace cleaned and running perfectly! I highly recommend this company! I'm now enjoying my fireplace after 15 years!! read more

Perry is fantastic! Was able to address any and all issues on site and was up front and completely honest. Was able to fix a minor issue and upgrade my units for very reasonable costs. Will definitely use again for service and future needs. read more

Over the top service Perry did for us this morning on our free standing gas stove! Highly recommend!

Our 5 year old frequently used gas fireplace was lighting up but quickly turning off. I called A+ due to a recommendation from a local HVAC business. I called and left a message and Perry returned my call in the evening that same day just like he states in his voicemail message. I think I called on a Wednesday and he had a slot on Monday. He arrived at 9:30 and left around 10 with the issue fixed! He also added embers beneath the flames which he mentioned were supposed to be in there but never were. Our fireplace works and also looks a lot more beautiful now thanks to the embers he added. Give this place a call, I'm sure you'll be happy with this choice! read more

Spoke to him on the phone. He gave us some hints on how to fix our problem with our pellet stove. It worked. He later showed up to check if everything was working. Very polite. Very helpful. He will be our go-to guy from now on read more

Highly recommend! Needed help getting our BBQ hooked up to our outside gas line and have my work checked on the conversions I did. Perry returned my call within 24 hours and was able to come out the next day. He's very knowledgeable and honest. He found a couple of leaks and repaired them. Now we're all set to BBQ safely for the holiday weekend! read more

After purchasing a new fireplace door from Northwest Natural, my wife and I contacted A+ Fireplace Service. From our first phone call, measuring our fireplace and returning to install the custom made fireplace door, Perry was polite and very professional. I would highly recommend him for any fireplace service. read more

Extreamly knowledgeable and helpful. I called asking about my pellet stove that had stopped feeding pellets. At fist I went to voicemail but my call was promptly returned. Perry ended up talking me through all of the trouble shooting and how to fix the problem. If I ever have any future problems I will absolutely use A+. This is also a small local business which is always great! read more

Simply the best! Perry came to our mountain house up near Gov't Camp to take a look at our gas fireplace. He was the third guy over the past three months to come up and see about fixing it. The pilot light wouldn't stay lit. The last guys tried convincing me that the entire unit (and rock wall it is built in to) had to be replaced to the tune of between $8,000-$12,000. I found Perry online and he told me that he's been repairing fireplaces since the 70's and if he can't fix it, nobody could. HE WAS SO RIGHT! Took him about 20 minutes and bam, it's fixed. Couldn't recommend Perry and his company more strongly. read more

i recommend this vendor. he was prompt, friendly, professional, and did a great job fixing all our fireplaces