Very honest company! I have always been very happy with the service they provided. Their prices are…read morefair and you are able to reach a real person on the phone, a rarity in today's word

Wow, great crew. They installed new furnace in under 6 hours and I have heat again. Under budget…read moreand on time. Hauled away old furnace too.

technician Jeremy from COMFORT CONNECTION is reliable and honest. He troubleshoot & diagnosed my…read morehvac. He found the air filter were very dirty. Compared to the previous hvac ac company. they troubleshooted my hvac unit. "stated the line has no pressure and leaks" (Needs repair)

First off Steven Conner was great with explaining the whole process and what I needed and why, his…read moreattention to detail with the placement and clean looks was impressive. I can't say enough about the install crew Cole, Tyler and Justin, they were great because they took the time to explain any questions i had during the install and were very professional. I will be using comfort connection for my next project and would not hesitate to recommend them to anyone, overall a great experience!

The Precision team installed a new Goodman AC unit recently at my house. It works BEAUTIFULLY…read more keeping the house very cool but there is a slight pulsing noise I still hear from the compressor. Tim and Eduard (and others on the team) have been and are working diligently to help quiet the noise down for me. I am unfortunately sensitive to noise. The entire team has been VERY prompt in addressing my issues and in coming out to my house. We are almost there in dampening the noise a little further. This team is wonderful and cares deeply about having happy customers. I am so appreciative!

I'm not a big reviewer, but I had a very not good experience with this very highly rated business…read moreand I feel like warning others is appropriate. We recently purchased a home. The sellers had installed 2 new direct-to-consumer brand (Zokop) heat pumps with 4 heads (2 for each) in the home roughly 1 year ago (they are not providing records, but this is a reasonable estimate). After move-in, we noticed an error on the head unit in our son's room. Precision had previously repaired a broken AC at my small business 2 years ago. It was a good experience then, so I was excited to hire them again. They sent 2 technicians to our house, Edgar and Dylan, to service the units and diagnose. Long story short: Dylan broke the fan in one of the good units, which was maybe a year old (per Edgar's estimation based on some technical detail about Freon...you'd have to ask him) and previously working perfectly. He stuck a probe thermometer in the unit to check its efficiency and then caught the fan blade with it as he pulled it out. There was a CRUNCH and 3 bits of plastic fell out. He said "what was that?" and otherwise shrugged it off. No apology. No taking of responsibility, no solution or assessment offered. Completely unprofessional. I stayed calm, paid for their service, and got them out of my house. They assessed the issue with the other unit to be a Freon leak and quoted for repair. Shortly afterwards, I did a small amount of googling and concluded it was likely the fan. The following week, their office called to schedule the leak repair and I asked to speak to the service manager. His name is Wendell. He asked for a photo of the broken pieces (same one I'm posting here) as well as a photo of the label on the unit, which I also provided. He said he'd see what he could figure out. 1 week went by, I called back, he said he couldn't find anything about the unit or source parts, but if I find the part, they could install it. Not a good solution. I stayed calm and said I would think about it. Here's the thing, I'm also a repair-based contractor. Sometimes, I make a mistake and break something. We're all human, but our mistakes are our responsibility. I can't imagine breaking a customer's perfectly good thing and then just acting like, well, nothing I can do. Total BS. You can't find the part? Buy us a new unit. Too expensive? File an insurance claim. You came into my house, broke a new, working thing, and then left me high and dry. Completely unacceptable. Anyway, I thought about it, decided I don't want these clowns in my house again, and I don't want to keep asking them to act like adults with a sense of responsibility. I hired another company to fix the freon leak. They charged $100 more than what Precision quoted me but also did the assessment and repair the same day. That technician verified these pieces are from the "blower wheel," which is just another word for fan. I still have not resolved the issue with the fan Precision broke. They have a responsibility to make this right, but I'm sure it's on nobody's to do list. Maybe they read their reviews?

They are locally owned, have worked on the Watt's House for the community and are good at what they…read moredo. Fair pricing and quick response times.

We had 2 fireplaces that had a white crust on the glass. The glass on both look brand new.read more

We had an exceptional experience replacing our A/C and gas heater with a state of the art Heat…read morePump. The team was thoroughly professional from the initial quote through installation. Trevor and Casey texted us when they were on their way. They arrived on time and completed the job in one day. They were ingenious in finding work arounds to our 30 year old system. They were respectful of our property and outside plants. They cleaned and vacuumed their work area. Trevor took time to explain the new internet enabled thermostat and had us demonstrate that we could change the setting and schedule. Trevor provided me with a detailed schedule for home maintenance on the system and gave me some tips on troubleshooting. Oregon Climate Tech was fairly priced and provided outstanding value. I highly recommend them.

They one they have at the PDX (Airport) are charging $100 to upward $130 when you scan your card…read more They charged $130 this on top of the $50 hold charge. and charge point don't even know this is happening. After two 45 mints call with charge point I have to file for fraud with my credit card company.

Prompt professional service. Received text messages with arrival times and updates…read more After being repaired on 4 different occasions by Service Now our furnace stopped working once again a week later on New Year's day. Our neighbor recommended calling 72 degrees. They sent someone out at 8AM the next morning. The furnace failed again later that evening. Jason was sent out on Sunday and again on Monday with a new part. He was very professional and knowlegable. He spent over 4 hours taking everything apart and cleaning it. We now have heat! It was a pleasure to work with Erin in the office as well as Aaron and Jason in the field.

Heat pump died 4 years in; Warranty didn't apply; Zero flexibility. After successfully…read moreaccomplishing a challenging installation, with a good bid and good communication, I was hopeful about this company. Unfortunately the unit died 4 years in. They offered me a very expensive repair (almost 5K) or a new unit for about 10K. I asked if they would do it at cost because they installed the defective unit, but the rep said there was "zero flexibility." I was disappointed that they did not stand behind their product.

You could not ask for a nicer firm to work with. They are caring, very knowledgeable, and fair in…read moretheir pricing. We were ready to replace our heater when it went out and we were without heat during a few days of cold weather. This is a family business and Kevin Russo, a fine young man was our serviceman. He got down fast to thoroughly check out the system and determined what the problems were, including a bad thermostat. He made all the repairs and we are happy to say that the system is working better than it did before. We could not be more pleased with our experience and most certainly will use R&S for any services that they provide and will strongly recommend them to friends and neighbors.

Highly recommend!! We are new clients that had our furnace maintained by another popular large…read morecompany (last maintenance on 12/1/22). Our furnace went out on 12/30. We were so lucky to have Scott recommend through a friend. He is very knowledgeable, responsive and he came out the next day! He may be the last of the honest HEATING/AC companies left.