Italia was very quick responding and flexible with dates and time. She sent over 2 people to help with carpet cleaning in 3 bedrooms, hallway, stairs, and 2 couches. Great customer service! We paid $336 (invoice attached for pricing). They did hit a couple of our floor boards and chip off the corners but, they brought it to our attention quickly and they offered to get it fixed!!!! I still would absolutely recommend them! read more

Magic Maids - Office Cleaning Near Me - Las Vegas, Nevada

Stayed in a private hotel room that was cleaned by this company. The room itself was very tired-looking and furniture was old/stained, which is not on them, but rather the fault of the hotel. Overall the room seemed clean and put together. I did not have time to go over and scrutinize the whole place as we only stayed one night. However, the standing shower in our room was still ENTIRELY wet on the inside from the previous guest, and there were small black hairs on the floor tiles. Because of this, I had to bath standing up in the bathtub. A rather disappointing find in our $300 hotel room. read more

We have just finished our second cleaning with this company. I didn't write anything the first time because I didn't want to commit they would do a good job until I have used them a couple times. After today we were very pleased with the detail of the job the crew has done. My only surprise is that we were to have the same cleaners each visit and that didn't happen. We had a good crew with zero complaints but wasn't part of the original agreement. I am a very picky person and both teams were great! read more

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Opinion still stands, please beware of this company as this is how they handle customers who don't agree with there "cleaning services." What happened to customer service? Also, at the bottom of the Yelp page it shows "unrecommended reviews," please review those first. read more

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I hired Magic Maids to deep clean my parents house as a present to them since I know they aren't able to keep up with it. My parents are both disabled and empty nesters with a house too big for them. They did a great job on the house even though it was a disaster. From beginning to end they were prompt, professional and reasonably priced. After calling at least 5 businesses and there was either no answer or no availability Magic Maids picked up the phone immediately and got back to me within an hour to talk to someone to get a quote. The owner personally called me the following day to let me know how it went after being on site for over 6 hours. Can't recommend them enough. read more

Magic Maids - Before picture of shower floor - Office Cleaning Near Me - Las Vegas, Nevada

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We had 3 ladies deep clean our home this past Saturday March 19th. Elsa, Melia, and Gelsby worked fast and thoroughly! They were on time and very friendly. Our beloved 18 year old cat had to be put down the week before and both my husband and I are allergic to cats, which is why we wanted a deep clean to minimize the dander and fur. Our baseboards, carpet, and tile look great. We were shocked at how clean and fresh our shower looked too! We are definitely breathing better! Magic Maids did an amazing job and we won't hesitate to call them next time we need our home deep cleaned. Thank you, Magic Maids! read more

We moved out of our house and needed it cleaned before the new owners took over. We weren't there when the cleaners arrived or left, (due to us living on the other side of town) and when we walked in, the house looked and SMELLED amazing!!! They even left us a sweet gift! Definitely will be using this service again and will highly recommend to anyone. read more

The owner lacks professionalism and accountability during my experience with her. After the cleaning, we found three window shades were broken by the maids. They. rolled it up when we did the walkthrough so I couldn't tell. I texted the owner Italia to let her know. Not necessarily her fault, just a feedback to her team. Next morning, I found my phone number blocked by her. She also blocked me on Yelp messaging where I originally found and talked to her. I find it hard to understand why Italia choose to straight block a paying customer. It's not what normal people would do. We ended up replacing the shades ourselves. I find the other negative reviews very relatable. She treats consumers like enemy. I won't be surprised if she leave a reply under this review trying to depict me as a dishonest customer, which she seems to be very good at. I read her introduction talking about 'quality' and 'never cut corners'. I was touched by the 'women owned business' part. Now I'm just disappointed by experiencing the worst customer service I've had. read more

DO NOT HIRE THIS COMPANY!!!! Find ANYONE else in Vegas to clean your house EXCEPT this company! The owner is unprofessional and EXTREMELY RUDE beyond belief!!!!! If I could rate the owner herself, I'd give her NEGATIVE STARS!!!! Her business is a reflection of her character and its garbage. I suggest calling the following cleaning services: - Luna Moon Cleaning - Superb Maids - Disinfectors - Fantastic Cleaners - Diamond Shine Cleaning Services read more

If I could give Magic Maids a Negative Star rating, I would. I've never seen such an unprofessional owner in my life! She entered my Dads home and started yelling at me like I was her child.... In my OWN home!!! Who do you think you are?!?!? I paid $195 for services from 5-8pm and Magic Maids left my house at 6:30, didn't finish the job- and took my full payment!!!! SCAM ARTIST!!!! The owner should be ashamed of herself and embarrassed how she acted and treated her paying customers!!!! DO NOT HIRE THIS SCAM-ASS CLEANING CREW!!!! The owner will disrespect you and SCAM you outta your money!!!!! Nothing but unprofessional, rude SCAM ARTISTS!!!!!!!!!! After reading other people's reviews, and how their Business Manager had the time and the audacity to reply with a 15 paragraph post degrading the customer is just down right awful. No matter what the customer said, you still took full payment and the customer is left unhappy, and you still found it necessary to disrespect them online. SMH. Find anyone else other than Magic Maids!!!!!!!! read more

Amazing job. The business was very responsive and the cleaning was amazing. I knew the dirt in my house was in trouble when the maids got here and one immediately hit the base boards with a fury. I've used other cleaning services and this one did not give me one area of complaint as I have had in the past. My home is spotless and refreshed. I would definitely recommend them for their attention to detail and customer service. read more

We are extremely impressed with Magic Maids cleaning service. We hired them for a "post construction" clean-up after having our tile flooring replaced. In short, our house was covered with soot and debris everywhere. (Everywhere!) Italia was very flexible with scheduling due to our uncertainty of when the floor would be finished. She sent a team of three who worked all day (nearly 8 hours)! The job, professionalism, and care was nothing short of exceptional. I'm a perfectionist and this company exceeded even my expectations! read more

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The the team did a really great job. My house was mostly cluttered so I was worried that they had their work cut out for them but they handled it very well. They each assigned each other a particular part of my house which allowed them to get the job done so faster and efficient. There was an extra charge but that's fine considering how cluttered my house was that's completely understandable. read more

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Magic Maid staff are always accommodating and hard workers. I have used them since last year when the pandemic lock down ended and have never been disappointed. If something was missed, they are always willing to come back and make sure the client is satisfied and happy. All i can say is: YOU GET WHAT YOU PAY FOR!!!! Totally worth using Magic Maids! read more

Amazing duo Yolanda and Herata did an amazing job. Italia was accommodating with my last minute request. I highly recommend Magic Maids. read more

Loved the service. Super nice ladies. Everything looks fantastic . I will for sure use this place again! read more

When I ask for a quote the response was quick and personal! There was always someone available to answer my questions. On the day of the cleaning I had a chance to meet the owner, Italia. Her and her team were so pleasant and kind. This company went above and beyond! read more

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I wanted to be a client-- but sadly was cancelled on twice. My quote was good and the business was very responsive to calls and texts. But in the last month they have had reported to me staff turnover and staff out sick and cancelled twice. I really needed someone to be reliable and help for company both weekends. The first time I wasn't able to find someone. Struggling to find someone now. Reliability is an issue-- so if you're looking for a company to do a move out clean, you may want to consider someone else who can promise to deliver. read more

I called to get a quote to clean my house they gave me a price of three hours for $382.50 I asked her twice if that was the correct price and she told me yes then they called me back and told me they had to reschedule me because the calendar wasn't right so they scheduled me for Friday and told me only two people would clean my house and it would take 6 to 7 hours. Then she told me the price would be about $500 she said she did her math wrong. Would not recommend them very Unorganized. Wow ok so just let me say that when I spoke with the girl on the phone I did tell her that my parents were in the hospital with Covid but it has been a month since they have been in the house and the house has been cleaned and yes it was done professionally with chemicals that kill the virus. I have a lot going on and my parents will be home soon so I wanted it cleaned . I received a call from the owner and did not receive a sorry from her nor was she understanding why I was upset . She said to me I'm asking you nicely To take off the review because I should not have written the review because I did not have an experience with them. She said she had an emergency and the girl I spoke with was new . I had set up my appointment and after I called back to get a quote for fogging and disinfecting . I said thank you I just wanted a quote . She then told me she had to reschedule me and cut the amount of girls down. If you did not want my business say so . I have contacted many cleaning place and have been fully honest with them . Some say yes and some say no but they do not beat around the bush . I am not one to write reviews this is my first time. But when you own a business and my husband and I do professionalism is needed . The owner was not sorry she just kept giving me excuses and was being defensive. When A potential customer is telling you about there experience , as an owner you should say I'm sorry and what can I do to make you happy. She told me she has worked her ass off to build this business not saying I don't believe that but you don't speak to your customers like that . If you go about it a different way I probably would've taken it off but she was rude . Telling me I don't own a business when I do. When you own a business and you have something come up you need that one person there that's going to make your customers happy and run your business right you should have the correct information for them to give to your customers. Not leaving them ill-equipped to answer normal questions customers have. No I did not experience this company's actual service and I'm glad I didn't. I'm leaving a review about the owner and her hostile demeanor. Your first experience starts with the person that answers the phone. read more

Scheduling a deep clean the weekend before Christmas in the last minute, I never really expected to get an appointment as quickly as I did. I'm so glad I went with Magic Maids, they worked quickly and efficiently. Keeping with the guidelines of the governors ordinances, they all had masks and gloves on. read more

Magic Maids - Stove and thank you card. - Office Cleaning Near Me - Las Vegas, Nevada

The team at Magic Maids, lead by Italia is amazing! I'm a single father of 4 and I work a lot. It's difficult for me to keep up with my day to day cleaning let alone getting the big stuff done. I hired Magic Maids and they really transformed my house into something brand new. Thank you for caring so much! They even organized and sanitized each room. I will definitely be recommending and using them again! read more

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They arrived promptly, were organized and my house was spotless. I will hire them again!

5 star service from start to finish. I was moving into my home and got the Move in/Move out service. The ladies that cleaned my home did an impeccable job. I came at the end of service to inspect and they went over everything they had cleaned and were super friendly!! The communication with the admin or front desk too was easy through text and she was super easy to work with!! I just can't recommend their services enough. You get what you pay for with them, they did a great job!! read more

Great job mostly; just didn't wipe down the top of my bedroom dresser or items on it. But they were punctual, friendly, courteous and I felt I got the best I could from them in the short notice I gave. Plus what I really liked is they got the baseboards which a lotta times a crew will either forget to do or flat out not touch. They were nice and had no problem cleaning my fridge. We'll go to them again and I'll just make sure I let them know to get the top of my dresser. Thanks, MMs! read more

Magic maids have been great for our family. Everyone that has been to clean our house has been great! We will continue to use them every month. read more

I cancelled my first appointment with Magic Maids but ended up rescheduling for a different appointment due to the company's persistent follow-up and the owner's desire to resolve. Most of my initial interactions regarding quotes, services needed, and other questions were with Sheila who was extremely cordial, responsive and followed up as promised. In fact, she, along with Aliza and Italia (the owner), followed up as promised on several different occasion. I learned that Italia adamantly fights for the well being and safety of her magic maids, seeks to understand her clients' needs and optimizes on constructive feedback in growing her business and expanding her clientele. I cancelled my original service because my husband asked the ladies to wear booties in our home while cleaning (we're an Asian household), but they were unable to. It seemed like a simple request so it shocked us when they rejected. My husband spoke with Italia and they had a heated discussion but were able to end the call on a positive note. Italia explained that there was a liability and safety issue but that she'd be looking to provide booties that were safe for her ladies to wear while cleaning. Though it seemed like a simple gesture of peace at the moment, Italia mentioned that she would follow up upon finding a resolution... and she did. Not only did she reach back out to us, the ladies had their booties on hand when they arrived at our front door. As for the actual cleaning, B and Herayda did a great job. My housemate stated that it looked as if I cleaned the home, which is quite a compliment. (I'm meticulous when it comes to cleaning and so Magic Maids is actually the fifth or sixth I've had.) These ladies take pride in their ability to clean well and verifies that you're satisfied with the level of service they provide before leaving the home. If you feel they "missed a spot," they'll gladly redo that area. They clean as if they're cleaning their own home. They were the only ones who knew to wipe down my doors without being asked (not just the handle but the actual doors) and yes, doors need to be wiped down from time to time :) I'm thankful that we gave them another chance as Magic Maids is a company that I can rely on to come clean my home again. read more

Wow!!! Best maid service I've ever used bar none. I found them via a Yelp search. They were incredibly responsive, very flexible, and very reasonable. They showed up right on time and cleaned my house incredibly well. They were respectful, efficient, and very thorough mine was a bit of a post construction clean and they even got up on ladders to clean the windows! I immediately booked them for recurring service. I highly recommend! Italia the owner is very sweet and responds quickly. Jose and Nicolas were the best cleaners that I have seen. After the cleaning, we did a walk-through and they made sure they got every speck of dust. I am so impressed. read more

I had Magic Maids out to my home and my son's apartment for the first time today. They were extremely prompt, professional, courteous, and very thorough! It was a pleasant experience and a relief to know that my home is clean and in order now. Binetou and the other cleaner (sorry forgot his name) were friendly and understanding to my needs. They did an amazing job!! Thank you so much. read more

I contacted several companies for a deep cleaning. Needed it done by Saturday because of an event at my home. Magic maids contacted me within 30 min and within 2 hours they were at my house. They sent the invoice right to my email and I paid it. They also had a checklist of things they clean and were on it at soon as they entered the house. Aileen and Alejandra were the two who did all the cleaning. They did an excellent job and would hire this company again. read more

I hired Magic Maids because they were super responsive and had decent rates. I love that I was able to pay either by credit card or by Zelle. The bathrooms came out super clean and they took their time. If something wasn't up to snuff they redid it without any complaints. Overall they did a great job! read more

Herayda and Yuly went above and beyond to ensure my home was clean and dog hair free! I requested a deep cleaning of my home and they delivered! From top to bottom everything was disinfected and sparkly! I would definitely love to have them come again! Thank you!! read more

Italia just left my home after tile and grout cleaning and I am so happy with her work. I found her through the Yelp quoting system and she messaged me within minutes of my request. I gave her a full rundown of the current tile situation along with pictures. She quoted me a great price for the whole first floor of my home. I was skeptical on how clean she could get my 12 year old tiles but after she scrubbed, steamed, and sealed them they look like they were just installed! I also forgot to show her a small area of tile in my pantry and she drove right back when I called about the missed section. Can't recommend enough for quality, promptness, and great customer service. read more

Service was excellent. Practiced Safety and did a very nice job on my carpets! I will definitely be hiring them again for other services.

Tati wAs professional and sweet . She did a great job . I highly recommend Magic Maids .

Professional, courteous, knew what they were doing. We had a move out service and the apartment looked amazing. I would definitely recommend and use them again. read more

I've never had a cleaning service before. I've always prided myself in how I can upkeep my home myself. With a recent health condition and injury not allowing me to walk/stand, my place quickly became a dump within a couple of weeks. I couldn't bear it. I didn't know what to do. Living alone I couldn't even throw away the trash. I looked online as a last resort and all these places were charging crazy prices for my 2b2b condo. On top of that there was all kinds of do's and do nots that other companies weren't willing to do. Talia answered quickly and even offered to fit me in the next day. Precious came earlier than she was supposed to and was professional and courteous. Me being injured and not being much help she was kind and very pleasant. Being my first experience with a professional cleaning service (which is a new business might I add) you'd think it's one of the big guys/girls. Anyway she did great and was in and out and was always offering to go above an beyond as she found things throughout the condo. I highly recommend MAGIC MAIDS! Oh yeah ask for PRECIOUS! read more

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They did an excellent job. Arrive on time (a little early) jumped right in. Extremely kind and took good care of our things while doing a very thorough cleaning. We're great with our pups. Very pleased with the results. read more

Lovely experience. Communication from start to finish was timely and professional. And their website is self-serve, which is important to me. The ladies were lovely and patient with my puppy and toddler running around the house and their work was solid. They even left me a small thank you gift. It was really thoughtful and embolic of their communication and quality cleaning services. I tried Magic Maids after lack of communication from another local, well-known company and I'll be sticking with Magic Maids for regular and deep cleaning going forward. Prices were affordable too! More so than a few other companies. read more

Magic Maids came to our for a first time clean in remodeled home. Glass shower enclosures, cabinets, floors, baseboards, appliances and furniture just to Name a few. Herayda and Laura were timely and beyond thorough. Looking forward to their regular cleanings. read more

I broke my arm on mar 26 and had to have surgery to repair it. We have a dog and a cat and the hair and dust was everywhere. I was unable to clean and my husband was enrolled in a class all week. I contacted Magic Maids and they were able to fit our home into their schedule. They made everything so easy for me. Arlet and Alejandra showed up on time and did an amazing job. We are enjoying our very clean home. I read more