I really wanted this to work. My wife & I are in our 70's now and we just thought it was time to take a break from cleaning. It's just the two of us and our 13 year old Shih Tzu and 15 year old Maltese. This was disclosed to them at the time I went on line to request a quote for services twice a month. A few days later I was contacted via email and asked if our home had been professionally cleaned within the last three months. I responded that it had. The following day I received a quote for and initial clean and then what the follow up cleaning would be. The same day I told them I was ready to start. And then I waited... for nearly a week. And then it was, "we can start tomorrow." We couldn't do the next day but after another couple of emails set up a start date a couple of days later.
On the day the housekeeper (singular) arrived, I noted that she was quite young. I gave her a quick tour of our (modest) home, told her our main concerns were the tile floors and high dusting (cathedral ceilings, ceiling fans, and pot shelve) and she set off about her business. I stayed out of her way and did not interfere with her work.
When she was done, the first thing I noticed was the floors felt tacky in my house slippers. The young lady mopped them again... twice. There was no change. I attributed it to too much soap in the water. Then I noticed debris still on the floor in the family room. Additionally, furniture had not been cleaned under. When I showed her how easy it was to lay the couch & loveseat over on their backs she did clean under them. And in order for her to dust the pot shelves and ceiling fans, we had to loan her our long handled duster to do it. And when she was done, the house didn't smell a bit different than before she got here. This was not a good first impression.
I do not blame the young lady. I made that very clear in the email I sent a few days later. I thought she needed some additional training and said so. And I was willing at that point to continue using the service as sometimes it takes a few meeting to get to know one another.
Imagine my surprise when I received a phone call from a person at Maids2Nv who identified herself as a supervisor. She said there was pet urine in the house and because of that, they were going to have to discard the vacuum, mops, etc. used in our home because they could never be used in other homes again due to contamination. Really! A cleaning service that cannot clean and sanitize their own cleaning equipment. And furthermore, they would not be able to come again until the floors had been professionally cleaned. But I thought THEY were the professionals. (For the record, our fur babies have not had a accident in the house for months).
As for moving the furniture, they don't do that for the safety of the employees is what I was told. (But I guess it's okay to send a young lady alone to a strange place where not a single member of your staff have seen or checked out).
Like I said in the beginning, I really wanted this to work out. Maids2Nv and I have parted ways. read more