I was an IWATCH customer for five years. They were a small veteran owned family business and had…read moregreat service. Recently they sold out to a national conglomerate and I quickly became a number. It was a bear trying to get through to anyone that knew anything. I would continually get transferred from person to person to person and never got anyone that could resolve an issue for me. I always paid annually in advance and it was time for renewal. That said I migrated to another company that's family owned and couldn't be more pleased.

For several years, I had a security system provided by another company. My prior security system…read morewas 3g and outdated, and my prior security provider did not contact me about the 3g sunset in a timely manner. I decided to find an updated security solution with another provider. After looking at reviews for local security service providers, Iwatch Security stood out based on their consistently high reviews. I reached out to them in late Aug 2023 for an evaluation and estimate. I was soon contacted by a sales rep/advisor and we made an appointment within a couple of days. The rep evaluated my home and current system and prepared a solution with some upgrades (a doorbell camera, enhanced control panel, system controllable with phone app, etc.) and investment/purchase options. I accepted the system proposal and an installation was scheduled. The technician came and did a great job replacing my prior system with the new components. Wherever possible, he placed new components in the place of old components which minimized aesthetic issues. Afterwards, he efficiently went through the required forms, account setup, and other administrative tasks. He guided me through using the new control panel and app while also configuring some of the basic functionality. I have been very pleased with my experience with Iwatch Security.

Great service from Tyler! Thank you! Great communication and reasonably priced. I will be…read morerequesting security services as well.

I 1000% recommend Elevate Technologies! Ty was super easy to work with and personalized my home's…read moretech needs. He's very honest and didn't try to oversell me on tech I didn't need or couldn't afford. An awesome small business owner with a ton of integrity! #supportlocalbusiness

I attempted to start service with this company and spoke with a sales representative who scheduled…read morea technician to come to my home. When the technician arrived, he tried to charge me an additional $20 for a window tag. I was under the impression that a security system should already include securing both doors and windows. I decided to give them another chance and called the same representative to reschedule. We set a new installation date for September 9, 2025. I even took the day off work to be available, but no one ever showed up. I contacted CPI and spoke with a manager, who assured me I'd receive a call back from a supervisor and the sales rep--but that never happened. This experience was extremely frustrating. If this is how they treat potential customers, I can only imagine how they treat current ones. I ultimately had to call back just to request a refund for the taxes I had already paid on the equipment. DO NOT go with this company.

Not only are their prices higher and contracts longer than anyone else, there are predatory terms…read moreburied in your contract. Before signing anything, you should understand that you ABSOLUTELY WILL BE CHARGED 100% of the FULL term of the contract -- no matter what. It doesn't matter if you have a valid reason for disconnecting service, such as moving outside their service area (do you realize they only operate in 4 states? They don't mention this when they tell you that your contract is portable). No matter what the circumstance, they will continue to charge you every month PLUS the cost of equipment (this can be several thousand dollars) and there is nothing you can do to stop them because of the terms of the contract. They can change the amount you pay each month, they can pass fees and upcharges to you from third parties, and there's nothing you can do to terminate. It's all buried deep in the contract that nobody reads. These are not industry standard terms, and they are not made clear when you're signing the contract. Basically, unless you are absolutely 100% sure that you will definitely not have any change of circumstances for the next 5 years, go with another company.

Cannot say enough about the excellent experience we had with Synergy. The owners, Michelle and…read moreAaron, helped bring incredible audio/sound to our home. They helped us articulate our needs, make a plan with the options that were best for our family and home, and their team was incredible when it came to installation: detail oriented, respectful of our space and patient in teaching us how to use everything. We now how incredible sound/music in our indoor and outdoor living spaces. A+++ all around.

Great service and quality of work!! They are very responsive. Clear communication and expectations…read more Great job!

Absolutely horrendous. Waste of money and time. They came in and damaged my home, inside and out…read more When their service was so bad I cancelled within the trial period, they sent someone to pick up equipment a month later and he said it was installed so poorly he couldn't fix the damage. Months later, I've spent $1000+ to fix their damage and have received no reimbursement. The check keeps getting "lost in the mail." Do yourself a favor and STAY AWAY FROM THIS COMPANY.

My alarm panel is malfunctioning since mid December. Finally got a tech to come out, but since he…read moredidn't really know what the problem was, he wasn't prepared to replace the panel. I blame sheer lack of communication between all the tech assistants I spoke with prior to the visit and customer support for this. I really wanted to support a smaller company this time around, but I'm stuck with terrible service for the next 3 years I think. I give up. Please reconsider using Vivint for home security. Especially in Durham. Sorry for the bad review but this will help someone out there.

Kevin with JAJ Electrical is great! He has done several jobs for me, including 2 ceiling fan…read moreinstallations and an outlet repair. Always friendly, fast and efficient!

Professional and responsive company. Had an issue with a…read morepower surge and circuit breakers. Excellent service. Efficient. Diagnosed the problem immediately. KJ went above and beyond to explain the issue, the repair, as well as how to prevent future issues. He even came out on a Saturday of a holiday weekend. Highly recommend J.A.J. Electrical.

Tom and his crew installed my rear surround sound speakers today. They listened closely to how I…read morewanted things done and made every attempt to satisfy my requests. The end result is clean, wall mounted speakers that are exactly where I wanted them. Tom and his colleague seem like excellent problem solvers and all around good guys. I should add that I initially met with another contractor who said what I wanted to accomplish, couldn't be done. Tom knows his stuff and made it happy. I've been enjoying my new surround sound all evening. My wife...not so much but she agreed to it so we're all good. I highly recommend True Alarms.

We have used Tom and his crew from True Alarms for several services including an alarm package,…read moresecurity cameras, built in audio speakers, and a driveway alarm. All of these functions were programmed into applications that can be managed from our smart phones. Having recently moved here, I found True Alarms from Internet research. Tom serves our community as a fireman, and his business is local as opposed to other corporate options. I couldn't be more pleased. Tom and his partner are outstanding professionals who know their craft. They are always on time, and go the extra mile to make sure everything works as promised. Their services and prices are very reasonable. We have trusted them implicitly with our home security. It's an honor and pleasure being a client of True Alarms. We will continue to use them for whatever home security and electronic services that arise in the future.

Its unfortunate that I write this review, but Secur Tek leaves me little choice. Ive been a…read morededicated customer since 2018. Mark, sold me the system, Brandon was instumental in keeping me satisfied. Once Brandon left, it went downhill.For the past year, My safety has been compromised. I mistakenly tripped my system and no one checked, called or even cared if I was alive. I contacted Secur tek and the Managers explaination was I am on a delayed call? What in God's name is a delayed call? What happened was Secur Tek FORGOT to take my system off of TEST when they changed my smoke detector. Someone dropped the ball and did not want to credit me 6 months of monitoring. I thought I would give them another try, but last evening, I mistakenly tripped the alarm. CRICKETS!!!! No monitoring call, nothing. I contacted the company/left a voice mail, as well as contacted the after hour person. Greg who sounded as if I woke him from his sleep, called me back@ 1150pm. As I explained how no one from monitoring has called,he abruptly told me "When I am okay, call us and we will help you". WOW, and I repeat, WOW! he obviously did not want to be bothered. As of now, I have not heard a word from Secur Tek and the system continues to blink. I am in the process of finding a safe and secur security company for Secur Tek has compromised my safety far too many times. Please take my review as a safety precaution for you and your loved ones. Seek another security company.

My husband and I recently purchased a security system w/cameras through Secur-Tek and it was a…read moresimple painless experience. Our salesman Marc and install team led by David were fantastic through out the entire process. I am always happy to support local business when I can and you don't have to sacrifice on quality or great service when going with Secur-Tek.