75% of the time they get it right…read more.. but whenever they screw up its kinda embarrassing ....have bought several sets of tires from them over the years...never was really 100% pleased.. They broke an abs sensor on my Acura rdx installing shocks Although the did replace the part for free...they guy was told before doing the work... to not hang the brake calipers by the sensors...he did anyway breaking one...2018 Other shop in 29s and in Forest...I refuse to use any more...messed up rear brakes on a leased Ford Ranger truck, leaving me stranded in NC...waiting on parts all day...est 2010...everything in rear brakes had to be replaced...wrong shoes installed..destroyed drums and hardware..cost over $1250 to correct Messed up oil change on leased ford focus..used incorrect weight and type of oil...resulting in getting it changed again..2010... Same shop installed brake calipers backwards on my 2005 NISSAN sentra...resulting in extreme brake noise..and complete tear down w new pads to fix...around 2016...cost set of pads...around $30 plus labor Forest shop installed one front oem strut after an accident On 1996 NISSAN SENTRA SER...years ago...car could not even drive down road straight..opposite side was broken also..after reinstalling tires correctly, replacing bent rim, eventually shop downtown, agreed to redo the work with 2 new struts...in around 2003...incorrect struts destroyed a set of tires bought at their shop, they refused to cover...out $500.00 For tires they are just ok...anything else...best to shop someplace else .. I even sold parts to them when I worked at oreillys...what a messed up account...about 35% of parts were sent back as they did not even know what they were working on.. In one case a chevy traverse...another shop installed incorrect struts on .....Harris corrected...but not without sway bar end links and a labor bill of over $650.00 to r&r 2 quick struts...a 3 hour job at best...my company paid bill...but never again Just cannot recommend...over and over they have screwed up the simplest repair jobs...resulting in substantial.time and money lost...

Takes entirely too long. Not open on the weekends, really hampers getting a car repaired. The one…read moreon Wards road has an 82 year old mechanic that is SLOW!!

After my experience with Apple Chevrolet, I'd drive 250 miles to get their help when it's time to…read morefind a truck. All employees are trained and devoted to serve. I found this small-town-dealer to be far more interested in customer concerns than in making a sale TODAY.

Everyone working there wore a mask and the waiting area was set up for social distancing. Everyone…read moreis always nice, while making sure that the car needs.

Purchased my vehicle from First Team, 2019 Subaru CrossTrek and I love it. They have been handling…read moremy service on the vehicle from the first oil change and then I had a recall and now the second only change these people are great. I highly recommend using there service department. The service staff seems very knowledgeable with what they sell and they always seem like they want to help there customers.

Great place for your foreign car. Mechanics and office people used to work at Mercedes and BMW…read moredealer. Smart friendly folks and cheaper than dealer

The best people giving the best service. They can fix things that the dealer can't fix, fairly…read morepriced, fixed right the first time.

Update.... Service manager Randy took care of all issues. Very happy with the service department.read more

If you are looking for a Toyota, I would highly recommend Berglund Toyota in Lynchburg, Virginia. I…read morewould also highly recommend Thomas Talbert salesman. He is a straight shooter. He is very easy to work with. He put forth 110% effort to find what we wanted. He is a Man of honesty and integrity . I have bought two vehicles from them and always enjoy working with Thomas Talbert. D.M. 2026

Marissa, Volvo rep, is truly knowledgeable and very patient to senior owners. Always attentive ,…read moretruthful, and helpful, I give her a 5 of 5 ! Parham Fox,MD

Easily the worst customer service experience I have ever had…read more My daughter's Volvo XC 90 (2008) would not start one morning, so she had it towed to Berglund Volvo. Every time the tech tried it, it started. They kept it for two weeks, and never figured out the problem. So she picked it up and drove it for four days. Friday evening, after work it would not start. Saturday morning we call Berglund Service at 9:00 and Service did not pick up, so we left a message, saying we would be towning the car over and please make arrangements for a loaner. I placed three more calls over three hours, all went straight to voicemail and I never received a call back. I made one final call and asked the receptionist if she could tell whether there was a loaner reserved for us. She said she could not tell and that was done by Scheduling and Appointments, and transferred me. The woman at Scheduling said that loaners were arranged by Service and she would get Lisa a message. So we went over to the dealership to get a loaner. When we arrived, shortly after noon, I asked the service person if she had gotten my messages or the internal message from Scheduling. "No, I have not listened to any of my voicemails today." She also proceeded to tell us there were no loaners. I asked about a rental car. "Well, I'd have to ask my boss about that" and then just sat there. I had to ask her if she please would. Looking like she was being put out, she went and asked her boss, who in no time at all, got us a loaner from the Mercedes side of the dealership, thank you. So we take the loaner over to meet the tow truck. The tow truck pulls in, the driver has my daughter pop the hood. In about 30 seconds he says "Try it now." Starts right up. "Loose battery lead. But I don't have the proper wrench here, so ask the dealer to tighten it up as best a possible" So we drive it to the dealership, after they have closed for the weekend, and leave a voicemail describing what happened and could they please tighten up the connection as best as possible. Monday afternoon my daughter gets a text message asking her to text or call. Since Service has literally never picked up when she (or I) call, she texts them explaining the background and requesting they tighten the connection as best as possible. Service texts back "Your vehicle has started on several occasions, no codes are present." Of course not, the tow truck guy (Nelson's Towing) fixed it!! You're just supposed to tighten it as best as possible!!! I could go off on several other issues, but can't take the time. The summary conclusion is customer service training is lacking in the most basic things.

They have quite alot of vechiles to choose from..They are friendly and helpful and don't try to…read morepush their vechiles on you

Our low oil light came on while traveling from Pennsylvania to Charlotte. We stopped at the…read moredealership in the hope that they could help us. They immediately got us in, added oil and had us back on the road within 10-15 minutes. Excellent service, friendly and personable staff. Highly recommend!

Sold me an absolute lemon that has spent more time in the shop than on the street. Dont go here…read moreunless your mechanic runs a lot of specials.