I'm giving OnceDriven a 3-star review, even though I didn't use their service. Here's why:…read more I was contacted by Payton from OnceDriven yesterday; he left a voicemail. When called back and talked to someone, I asked where they had seen my ad, they told me they weren't told where the ad came from. I let them talk me in to spending $289 for their services. I was told up front that if I sold the car myself within 45 days, I would be refunded, minus a $29 "processing fee," so $260. There was, however, no guarantee that they would actually sell my car. Later that evening, when I was thinking about it, I realized they had lied to me: The person said they didn't know where OnceDriven had found my ad, but I know where they got it: Craigslist. I have my car advertised both on Craigslist and the Auto Trader, but for different prices. The price OnceDriven told me they saw was the Craigslist price. So maybe the person I talked to didn't know, but the company itself did. That's just not right. I then did some Googling, and found all of these other Yelp reviews that basically said the same thing: OnceDriven had contacted them despite being on the Do Not Call list (which I'm also on), and despite choosing the Craigslist option to not be contacted by outside parties. The reviews called it a scam and cited shady business practices. I was pretty upset at that point, and was worried that I had just lost $289. This morning, I called to talk to my account rep, Sherry, but I couldn't reach her. I then talked to someone else named Jen, and found out Sherry was out today. I told Jen that I wanted to cancel the service. When she asked why, I was very calm and explained the situation to her. I was perfectly honest, but also perfectly nice. I told her about how I didn't like the fact that they had lied to me about not knowing where the ad came from, and also that they had called me despite the Craigslist option and being on the Do Not Call list, and that I didn't want to do business with a company who followed questionable practices. Jen said the manager would be in at noon EDT (9 AM my time; I had called at 8:35 AM), and she would have him confirm that I would be refunded my $289. At about 10:45 AM, I got a call from Jen confirming that my refund was being processed (I also got an e-mail stating the same). The fact that they did not argue with me, or make excuses, or try to get me to change my mind is why I am giving them 3 stars. Although I would not recommend this service to anyone, I can at least happily report that they have good customer service. I was refunded with basically no questions asked.

Yup. I too join the sucker pool. Only wish I knew and researched this scam before I paid as well…read more My trucks been on the website for 50 (+) days and not a single call even lowering the price 5k. I can't believe I fell for it.. Oh well, car sold on Craigslist in 6 days. Once driven phone pitch people will eventually get struck by lightning or die in a head on collision while on there way to a family function. Bad online Karma & bad juju. And life goes on. Anyway. We can do a class action lawsuit on this company? I would def put down my signature.

I called around everywhere to have my service engine light and air conditioning checked and it was…read morea two week wait. I called this place which is 30 min away and they were super friendly and great at communicating the time line and what would be done. Very quick and efficient service and great customer service.

Provided excellent service on my F150. Problem was diagnosed quickly and repaired in a timely…read moremanor. I am new to the area and was dreading finding a new service place...I found it.

Worst. Customer. Service. Ever. I would give zero stars if it were an option…read more (Tried to) call to set up a service appointment, and after navigating through a phone tree, go to a "this mailbox is full" message and abruptly disconnected. Tried again, but this got cycled back to the main switchboard. Twice. THEN the full mailbox and abrupt disconnect again. Different issue...my wife called about a parts recall; after a couple of disconnects, she actually DID talk to a live person (progress!), who told her not to bother with the recall issue because Berglund wouldn't do anything about it anyway. Points for honesty, I guess. Go to Magic City....they actually answer the phone and respond.

My truck has been in service for valves rattling, cam phasers and pop in transmission rear end. It…read morehas been in for 23 days. No updates, can't get anyone on the phone. Stay away.