Marissa, Volvo rep, is truly knowledgeable and very patient to senior owners. Always attentive ,…read moretruthful, and helpful, I give her a 5 of 5 ! Parham Fox,MD

Easily the worst customer service experience I have ever had…read more My daughter's Volvo XC 90 (2008) would not start one morning, so she had it towed to Berglund Volvo. Every time the tech tried it, it started. They kept it for two weeks, and never figured out the problem. So she picked it up and drove it for four days. Friday evening, after work it would not start. Saturday morning we call Berglund Service at 9:00 and Service did not pick up, so we left a message, saying we would be towning the car over and please make arrangements for a loaner. I placed three more calls over three hours, all went straight to voicemail and I never received a call back. I made one final call and asked the receptionist if she could tell whether there was a loaner reserved for us. She said she could not tell and that was done by Scheduling and Appointments, and transferred me. The woman at Scheduling said that loaners were arranged by Service and she would get Lisa a message. So we went over to the dealership to get a loaner. When we arrived, shortly after noon, I asked the service person if she had gotten my messages or the internal message from Scheduling. "No, I have not listened to any of my voicemails today." She also proceeded to tell us there were no loaners. I asked about a rental car. "Well, I'd have to ask my boss about that" and then just sat there. I had to ask her if she please would. Looking like she was being put out, she went and asked her boss, who in no time at all, got us a loaner from the Mercedes side of the dealership, thank you. So we take the loaner over to meet the tow truck. The tow truck pulls in, the driver has my daughter pop the hood. In about 30 seconds he says "Try it now." Starts right up. "Loose battery lead. But I don't have the proper wrench here, so ask the dealer to tighten it up as best a possible" So we drive it to the dealership, after they have closed for the weekend, and leave a voicemail describing what happened and could they please tighten up the connection as best as possible. Monday afternoon my daughter gets a text message asking her to text or call. Since Service has literally never picked up when she (or I) call, she texts them explaining the background and requesting they tighten the connection as best as possible. Service texts back "Your vehicle has started on several occasions, no codes are present." Of course not, the tow truck guy (Nelson's Towing) fixed it!! You're just supposed to tighten it as best as possible!!! I could go off on several other issues, but can't take the time. The summary conclusion is customer service training is lacking in the most basic things.

Horrible experience with Land Rover of Roanoke service department. The mechanic failed to attach…read morefan shroud correctly which caused more damage to coolant system. I've politely called both Tom Sloan (Svc Mngr) and Bryan Vess (GM) to have a discussion and review the facts. Neither has demonstrated the professionalism to return my call. I can only conclude that this dealership should not be trusted to stand behind their work nor respond in a manner that one with integrity would expect.

Scott in Land Rover Service is amazingly knowledgeable. I can describe a wonky sound or symptom…read moreand he predicts with better than 90% accuracy what it needs and approx how much it will cost to fix. He consistently goes above and coordinating service appointments. He even had my car dropped off at the airport for me once.

Buy a car at your own risk. The service department is non-responsive in answering the phone and…read morethey do not follow up

I was going to test drive a car but I got there only a few minutes before the dealership closed but…read moreGreg went above and beyond. He still showed me the car and was so helpful. I didn't feel rushed or anything even though I came less than 5 minutes before close. I scheduled a test drive for tomorrow and even though I haven't even bought the car yet it's been the least stressful transition I've ever had. I bought a car last year and it was nothing but headache but I can already tell this time is going to be so much better. 10/10 recommend this dealership

We custom ordered a 2022 X5 and paid a deposit on it, but when we went to make the purchase the…read moredealership low-balled us on our trade to the tune of over $6k. We sold our trade to CarMax the next business day and then they refused to honor our deal while still holding our deposit. I wouldn't recommend anyone even consider this dealership, avoid if at all possible. We are still waiting to see if they are going to refund us our deposit or not. So far all we have is a verbal promise to do so, but they've already proven they will not honor those. Update: they did refund us the deposit. Sadly, we have been their customer for over 5 years until this experience. That franchise has evidently been negatively impacted by the current market pressures.

Purchased a x3 m40i from here a few months ago. Great service, knowledgeable staff, willing to be…read moreflexible in negotiations. Definitely recommend

The best people giving the best service. They can fix things that the dealer can't fix, fairly…read morepriced, fixed right the first time.

Great service, honest people, upfront pricing. Would recommend Hammersley and Joe to anyone!read more