Ashley Ferrell was so great to deal with. She was always ready to help and answer any questions. She listened to what we were looking for and made it happen! She helped us get the best deal offered. It was a very easy and quick process. She explained everything about my new vehicle. She walked me through the vehicle information and set up my preferences. I highly recommend Ashley Ferrell with CMA Lynchburg. She was a delight to deal with and very informative! read more

Leo Rosales is awesome. He went above and beyond to help me buy a new car at age 82. Rachael read more

Spent $145 on a tire rotation and an oil change for my rav4. Will never go back, they just take your money.

Jesse was awesome in helping me purchase the exact car that I wanted, 2004 Honda Civic Hatchback. Before leaving the dealership, Jessi set up my stations and preferences in the car and showed me how everything worked. I highly recommend asking Jesse to find your next vehicle. She is fantastic! read more

Josh Williams and Josh Smith are the best. they worked hard to get me approved for a new car and I appreciate all of their hard work! Would definitely buy another car there. read more

I had a good time buying a used car from this dealership, however, when we learned there were a couple of issues with the transmission, they would not budge on the price. It was already discounted, but that appeared due to the interior being rather tattered. After going over it in detail with the service department, they offered to have it fixed by the weekend, so I felt convinced enough to buy it knowing it would be fixed soon at a good price. I made the purchase and arranged with services to have it fixed and drove off feeling taken care of. Later that afternoon, I received a notice about the service appointment for my car and noticed some details were wrong, so I called to confirm the details only to be told that I never mentioned the key issue with the transmission that I had scheduled for when that was the main thing we had discussed for roughly 15 minutes. I even had the employee's handwriting on the paper outlining the issue. I returned the next day and was offered nothing to alleviate the situation. The sales manager told me that the services department does their own thing and that the two departments hardly communicate with each other, which was already obvious, to put it mildly. I ended up leaving without being helped in any way by any of the teams and feeling like they only offered to have the transmission fixed to convince me to buy the car, and as soon as that deal was done with, they went back on their word to have my car fixed. I would still recommend this dealership, but I would caution to get everything in writing. Some of the people there were nice and helpful. I greatly appreciated Luke and would give him a 4/5 or 5/5 rating, and I feel bad that I have to give my overall impression of my visit a low rating because the team let me down repeatedly in the end. read more

We were in the market for a used car for my son, even though we had to pay more for the vehicle than what we budgeted for the salesman was great and very patient! Thanks Leo! read more

Billy Craft Honda - Car Dealers Near Me - Lynchburg, Virginia

If I could give zero stars I would. Son took his Honda up to visit brother at Liberty.. Broke axle in town and had to leave it at dealership for repair and drive to visit us at Christmas in brother's vehicle. Dealer calls to say they can't get an axle for his car as they are on backorder.Dealer said they could put on aftermarket axle. He needed vehicle to be done over holiday as he had to return to work in Charlotte after holiday. The boys returned to Va, and our son went to pick up vehicle on a Saturday evening to drive back 3hours to NC. $700 and as he began his drive he realized steering didn't feel like it was fixed. He could not go over 50 mph home due to vibration and bump steering. Upon arrival in NC he had another mechanic look at it and they wrote determination that aftermarket axle was defective and broken. They also discovered the ball joint was torn (not found by dealer). After calling dealer they refused to refund part (stated not warranted due to aftermarket part) and refused to refund shoddy labor. You would hope a dealer would not leave a college age kid with an unsafe vehicle but they are dishonest and that is exactly what they did. read more

both Kevin and Ricky is sales are top notch. They both took great concern in what my family needed in out next automobile purchase and ultimately help seal the deal on our pre-owned Honda. Without a doubt I will remain part of the Honda family. For both sales and service. read more

Thank you Steve Cabell for your assistance. You were patient with me throughout my journey of getting a new car! I appreciate it.

Took my 2005 Acura TL there to have a serpentine belt and water pump replaced , have NEVER had a problem with this car during my ownership. when I picked the car up my air conditioning wasn't workin, was working the day before. I took the car back the next day to see what was going on after an hour they say looks like a bad compressor . of course they denied all culpability for the problem. I believe in coincidence, however not willing to believe this was one.could have had the work done for much cheaper but figured yhat since this was a Honda product it'd worth paying extra to ensure the work was done right, boy was I wrong! Avoid this service center. read more

Purchased a new 2021 odyssey from Ricky and he was fantastic! I always know I'm going to get a good experience at Billy Craft Honda. The employees are top notch and they really stand behind the vehicles they sell. Part of the reason I'll always be a Honda guy! read more

I just made my 2nd purchase from Luke Okes at CMA Honda of Lynchburg. Both purchases went smoothly and the service I have received there has been fantastic! I recommend this dealership and Luke if you're in the market for a car. This is my 6th Honda and I can't say enough about the quality of a Honda but this dealership has been the absolute best! read more

Excellent experience buying a new car at this dealership. Everyone was very professional and our salesperson, Jessica Hicks, was amazing! She ensured we understood every single feature & kept us abreast of the anticipated delivery--ensuring each step of this process was positive. You just cannot go wrong with these folks! read more

Just updating to confirm that my mechanic looked over the tinting, and that, at least, WAS replaced instead of just monkeyed with to look replaced (even though I wanted it STRIPPED, not replaced, but at this point, whatever. I'll take the replaced tinting.) But I am still SO NOT COOL with being lied to that my headlight was being replaced, TOLD that it was replaced, and then finding that, in fact, it was not replaced but was simply polished and put back in. Liars, Liars, Pants on fire. read more

Jesse was awesome in helping me purchase the exact car that I wanted. Once I bought it, she was patient & kind in teaching me how to access all of the bells & whistles it had. I highly recommend asking Jesse to find your next vehicle. read more

After my car broke down I was in need for a new car. I went to CMA Honda in Lynchburg to look at buying a new car. Ricky Hamlet was so helpful and let me test drive a car on the lot. I did not like the color on the lot so he allowed me to put a hold on an incoming vehicle in the color I wanted. He even helped me set it all up when it arrived. Ricky was super helpful and made buying my first new car a great experience! read more

[UPDATE] - Billy Craft Honda reached out to me and started working towards a resolution. Kevin was very helpful. We're headed in the proper direction. Kudos to Billy Craft Honda for stepping up. This dealership will sell you a used car without telling you of underlying, major mechanical issues. The used car I purchased had an extended factory warranty, but that was never disclosed to me at the time of the sales transaction. In order to resolve the cause, the vehicle needs a new or rebuilt engine. Thousands of dollars. It's now too late for me. On top of that, they sold me an extended warranty, which does not cover the problem either. Of course purchasing that was my choice, but it just adds to the questionable practices of this dealership. Stay away when you're looking for a vehicle. Deceptive and dishonest sales practices. read more

Jessica was so helpful and actually stayed after the dealership closed because we were coming from Roanoke. She was honest, knowledgeable, and helpful with every aspect of our purchase. I would recommend Billy Craft and Jessica to everyone looking for a great vehicle. read more

I love that they gave me the best rate I could get! Very very nice and great people, especially Leo and Paul!!

We bought a gorgeous 2019 Honda CR-V yesterday at Billy Craft Honda. Eddie Vest was our expert sales consultant. He took such good care of us every step of the way! After the sale, he spent so much time showing us how to use all of the vehicle controls, instrument panels, and Display Audio and Connectivity System. We highly recommend Eddie Vest! Kudos, also, to Douglas Pendleton, Finance Director, who thoroughly guided us through the financial and warranty options. Thank you, Eddie Vest and Billy Craft Honda for a seamless purchasing experience. read more

I bought my car here 2 years ago, and as part of sales contract, was promised free inspections for life. Made an appointment for an oil change and inspection and when I arrived, I was told that I could not have free inspection because it was April 4, and the inspection isn't due until May. The service manager on duty was argumentative and refused to honor the spirit of the agreement. Had I been informed of this when I made the appointment, I would have waited until May (although this is the only time off I have until June.)Took my keys and left -you've lost a good customer. read more

Ricky Hamlet, is the best sales representative. The service he provided was phenomenal. I highly recommend, the service continues after the sale. read more

Ricky was so great in helping us buy a van for our family!! He made the process so easy and seemless. my family has bought cars from billy craft with Ricky for decades and he is wonderful to deal with!!! read more

2019 Accord Sport 2.0...Easy purchase. Go see Paul Heckman Great car, no pushy salesman and great customer service. Walk in and say "Give me a 'Heck of a Deal". read more

I'm very happy to have a a Honda dealership as good as Billy Craft Honda in my area. I just purchased my fourth Honda from them and I am very pleased with their sales staff especially Ricky Hamlett. He has been my salesman on all four purchases. I would highly recommend Billy Craft Honda for your Honda purchase and I will use them again in the future. read more

I recently purchased a 2022 Honda HRV. My salesperson was Katye. She was great with going over all the details of the vehicle and as many times as I needed her to. She had a lot of patience with me and did not pressure me to make a purchase. This was one of the best buying experiences I have had in a long time. If you are in the market for a vehicle, stop by and ask for Katye. She will help you. I would differently buy there again from her. read more

We bought a Honda CRV in March 2020. For the most part, the buying experience was pleasant. SERVICE, on the other hand, IS HORRIBLE. Like other customers have reported, you can not trust or depend on them. Over the past year I caught them THREE TIMES not completing what they said they did. I submitted a letter with pictures calling them out on their dishonest and unprofessional service practices. After they received my letter, their service manager, Kevin Habermas, never responded. Not even a phone call. After waiting three weeks for a response, I sent my concerns to the General Manager, Kevin Hamlet. He also never reached out once. Nothing. They had been caught with their hand in the cookie jar and they had no response. Both of these managers apparently have zero skills in customer service practices. If you plan to buy a car from Billy Craft Honda and are not planning to let them do any service, you should be OK. If you do plan on using their service department, consider yourself warned. The Billy Craft Honda service department has made it abundantly clear that they just don't care. For me to take the time to write this review should indicate just how bad it is there. read more

Purchasing a car from Billy Craft Honda was a pleasant experience. We worked with Jessica Hicks, and would definitely recommend her and this dealership to anyone who's in need of a new vehicle. read more

The staff at Billy Craft Honda are top notch in both sales & service. I have purchased two Hondas from them over the years and they have always been nice, polite, and friendly. Never overbearing. I am actually in the market for a new Honda now. I know where I will be going. read more

I've not bought a vehicle here - although we did shop here the last time we were in the market - but we consistently bring our 2003 Pilot in for oil changes and maintenance. In terms of the Service Department staff and manager, I have always been treated well, they keep the service area clean and well staffed, and the waiting area has nice work areas and free wi-fi. I just about always see the manager at work, so I believe him to be very hands-on and visible, and I feel they run a great operation. Services may be a few dollars cheaper elsewhere, but here I can work while I wait and I know the repairs are being done right. Highly recommend using the service department. read more

I always get a good deal from salesman Ricky Hamlet, and great no-pressure service. I've purchased several new and used hondas from Billy Craft over the years, and I always got treated with honesty and patient personal attention. Ricky always takes extra care to explain all of the technical feature to me before I take the car home. Just brought home my ninth Billy Craft Honda, so I am obviously a happy repeat customer. An important part of my satisfaction is the top-notch Service Department managed by Kevin Habermas. I always get expert service and personal attention from Kevin and his staff. I once had a service issue on the road with my first Honda and Kevin worked with the dealer in the other state to get my warranty issue solved and back on the road quickly. I have been a loyal customer ever since. read more

Jessica Hicks is just the best! She made getting into a new car a real pleasure. She really knows her stuff and answered every question before I even thought of it. read more

Luke Oaks is a great guy to work with! fast service and friendly!

It was pleasant to work with Jessica and her manager. I needed this car all the sudden. Jessica is very patient to go over all details of the new car, old and new features. She also helped me to set up the car settings with respect to preference. With the huge amount of information, I asked some questions more than once. But she's pretty cool with that. read more

Top notch in customer care. We had our engine go out after 100,000 miles and they still honored the warranty even after the 100,000 mark. Billy (service desk) has always displayed a professional attitude of care to detail. Thanks Billy Craft! JP read more

The car purchasing experience at Billy Craft Honda is by far the best I have seen. My salesman, Luke Okes, was very knowledgeable and patient through the whole process. Never did I feel pressured in any way to make a purchase. They even filled up the gas tank before I drove it off the lot! Great service from my favorite car brand. Thank you Billy Craft! read more

Bought a used 2017 Accord EX from Billy Craft Honda. Luke Okes was my salesperson. Luke listened to what my needs and wants were and provided the correct solution, my 2017 Honda Accord EX. If you are in the market for a new or used Honda see Luke Okes! read more

My car had died and my wife and I decided on a CRV, we went here and was greeted by most of the employees that weren't assisting other customers. Ben was our salesperson and everything was pretty cut and dry. Didn't feel like we were getting hosed, Ben was a great salesman and very accommodating and friendly. We walked away with a new to us pre owned vehicle and so far we are pleased. Ben even volunteered to watch our boys while we finished up some last minute paper work! I will be back but hopefully not too soon! read more

Just purchased a great 2015 CRV from Ricky Hamlet. It's a great Car and a great deal. Best car dealership!!!