Kudos to Bray and Scarff .. they did the right thing and replaced the refrigerator. Mr. Oates, VP…read moreof Sales, was very concerned, kind, and made it right. Thank you so much. Happy camper again! SalesAbsolutely the worst experience after expecting the best. The customer service was a huge disappointment after having high hopes. I have never dreamed that this dealer (after hearing marvelous reviews from friends Virginia.) Delivery of our refrigerator was sub par .. they leaked water all over my floors after I suggested I place a pad down.. my bad. The door of the Whirlpool refrigerator had a huge dent in it. The plate at the bottom of the refrigerator was damaged. Replacement parts took three months .. really. After new door replaced by B&S the ice maker stopped working and the refrigerator side of the unit stopped working. Their resolution.. wait two weeks until we they could have their repairmen could come out.. ?? Really?? They scheduled independent certified Whirlpool contractor to come in five days .. yes five days no refrig .. he said the B&S repairman broke the control panel.. snd that he'd be back in a week. Our work was to take everything out of the freezer and refrig for 24 hours, unplug the refrig and let the frost build up drop out of the freezer into our floor. After two days with the most miserable customer service imaginable, we finally got service. I've requested s new unit. I'm thinking they are going to have a kid for that out and I'm not going to be happy. The Annapolis store is the absolute pits. Honestly!!!!

Would not recommend coming here at all. Needed a washer and dryer. Butch lied to me about delivery…read moredates that they would be delivered together. No call or anything that they were coming separate when I postponed the date to get them at the same time. Changed his story multiple times about he told me that but then said it was damaged. Did not give correct invoices with rebate codes. The first delivery crew was fine. The second was just one male who had no idea what and he was doing, could not get the whole washer hooked up, and hooked things up incorrectly 3 times. Was over a 2 hour process for it to be done wrong and he seemed to be under the influence. Had to call my plumber to get it properly installed.

Walked in/walked around. A lot of staff but not one person even acknowledged my presence...not even…read morea quick, be right with you. Left after 10 minutes of being ignored Some of the products looked nice. But if that's how they treat a customer, I will make my purchase elsewhere.

I am absolutely in love with my new cabinets! When I first called them, I really didn't know…read moreEXACTLY what I wanted, I just new I wanted to fill an empty alcove with cabinets. The sales person that came out (Kate Gleason) was so knowledgeable and helpful! The next day, she sent me several different layouts and man, did she pull out all the stops! I was also trying to match a 20 year old cabinet finish for the existing cabinets, which I knew would be almost impossible. Well, I have to tell you....the design and finish was WAY more than I expected and I couldn't be happier!!!! They match PERFECTLY and the handles are the same too. They did an OUTSTANDING job and I highly recommend them to anyone looking to upgrade or add to their home.

Excellent service. Call for an appointment. Sales person was on time and provided excellent…read moredemonstration of available Faucets that we were there to buy.

Okay, this just happened. About to begin kitchen remodeling and am gathering info on various…read morecabinet lines so am stopping in wherever I see a kitchen place to see what's on display. The door is locked and an "appointments only" sign is posted, but there's a salesperson in full view a few feet from the door. She appears to be alone in the shop. She's watching me while I dial the number posted on the door, which seems kind of odd. When she answers the phone I ask her if I can have a quick look inside to see what is on display. She starts reciting manufacturers names, but I am having trouble hearing her since I'm standing outside near loud traffic. I ask again if I can just step inside for a minute (I actually say "about 30 seconds") to have a quick browse. She reluctantly agrees that I can come in but only "for a couple of minutes" and proceeds to go off on a spiel about how I'll need to be working with a kitchen designer if I want to purchase her wares (um okay, I do have a designer, but why do I *have* to have one? Maybe I'm just a really good amateur?) at which point I say, "You know what, nvm, if it's this difficult to ask a simple question I don't imagine I want to do business with you anyway" AND SHE HANGS UP ON ME while she's still looking at me through the glass! Wow. Business must be good to literally turn potential clients away at the door! Definitely stay away from this one. Kitchen design places are plentiful. No one needs to go through a 3rd degree process just to walk through the front door. Insane.

Great service. Great product selection in the showroom! Prices were good too…read more So glad to have this place so close!

I came in with a problem with an antique door knob with a lot of sentimental value - I came away…read morewith a temporary fix and excellent guidance on how to do a permanent fix. In the days of big box stores where no one knows anything, it's always nice to find a place where they know what they're talking about.

I ordered a set of Subzero and Wolfe kitchen appliances from Ferguson. Heather Watson also helped…read moreorder the products. The delivery & installation process is absolutely the worst possible. You would think the delivery would be free after you spend $25,000 on a refrigerator, stove and a wall oven; but it's not. Installation of Subzero and Wolfe appliances require precise and one of kind electrical plumbing rough-ins, which Fergurson does not communicate on the phone or early. So you are constantly email this lady who has 0 field experience. She becomes a human emailer of the spec sheets, which different trades can interpret sightly differently. To reconcile the difference by talking with trades, Subzero tech support, and Fergerson is a full time job. The after-sale support is email exclusive and absolutely time waster. Fergerson after-sale support obsoletely will not talk to you; they will only email you dumb things one like the spec sheet and ask you dumb questions on the email. Heather called me after I threatened to cancel the order; but she knows nothing about the fine installation detail, sometimes down to 1/16". She promised that a Subzero rep would call me the same day, nobody called me. So I called Subzero tech support. It takes about 24 full working hours to coordinate the installation of 4 appliances. I come from a engineering background, with 4 years of fix and flip experience. I have never spent so much time on appliance installation. If you buy subzero as a luxury product, and you also value time as the greatest luxury possible, then Fergueson is not for you. Fergerson will rob you of your time!

My wife and I just completed a major, 2 month, master bath renovation with the help of Ferguson…read more We purchased all of our faucets, hardware, custom cabinetry, and tub from the Annapolis showroom location with the help of two SPECTACULAR associate/designers. Heather Watson assisted in the selection of the right faucets, tub, diverters, and miscellaneous plumbing components to make it all work. Being in the contracting line of business I recognize that complex projects can require a significant amount of assistance to make sure they are done properly; Heather nailed it from every aspect from design, pricing, and working through last minute installation issues associated with a custom bath. Dawn Esposito assisted in taking our conceptual drawings of the vanity/cabinetry to a beautiful, yet functional setup that perfectly matched our design. Just as Heather did, Dawn took ownership of the project, worked with me to get exactly what I wanted and got it ready for release from the factory. During installation the few minor questions that surfaced were responded to immediately allowing installation to continue without delay. I would absolutely recommend Ferguson for anyone interested in bringing their dream renovation to life. This is the type of customer service that should be expected and required of all design/suppliers.

After investigating virtually every kitchen design store in or near Annapolis, and practically…read moreevery cabinet retailer in the country, we ended up using USA Cabinets for our new cabinets during our recent kitchen remodel, and the results are stunning. Taylor worked closely with us, using her excellent math and design skills in helping us maximize the existing space. She also guided us in selecting inserts and add-ons for each cabinet that have made a huge difference in storage and accessibility for our extensive kitchen tools and equipment. She even managed to create a roomy food pantry, which we didn't think we had space for. Once we placed our order, Ali kept tabs on the delivery process, which had a long lead time due to covid related delays with the manufacturer. Ali kept us in the loop the whole time, and came to the site in person on the delivery day to oversee the process. He has also made himself available to us post installation to answer questions and remedy the usual small glitches that occur with any kitchen remodel. We are very happy with our gorgeous new kitchen and would definitely recommend the Ali and Taylor team and USA Cabinets.

Our cabinets look incredible! I turned my boring wire shelf pantry into an amazing Pantry that…read morematched my kitchen! Ali and his team were great to work with, from start to finish! I highly recommend USA Cabinet Store in Annapolis if you need cabinet!

From the moment we contracted AKD to renovate our 1970s kitchen, we were pleased with their…read moreknowledge, attention to detail, and patience, as they walked us through every aspect of the design. Their recommendations and insights helped tremendously through the cabinet, tile, and countertop selection process. The construction team was meticulous in keeping everything clean and orderly throughout the project. The work started and ended on the promised dates, with no cost overruns. We now have a beautiful kitchen to entertain our family and friends! We couldn't be happier with our kitchen, and highly recommend AKD. Dave and Crystal

AKB was professional, courteous, on time, and delivered our dream kitchen exactly as promised, with…read moreexceptional service from start to finish. Duane and his construction team exceeded our expectations in both service and quality. Lewis provided meticulous, expert craftsmanship that went far beyond our expectations. During the project, we experienced a family emergency that left us largely out of pocket and understandably distracted. Duane's patience, care, and steady guidance as we navigated that crisis made a tremendous difference in our experience and helped take some of the stress off our shoulders. Morgan, our designer, took our rough ideas and transformed them into a timeless design that truly transcended our original vision. Her patience and willingness to talk through every reservation put us completely at ease. I trusted her so much that I left the final design decisions in her hands--and she absolutely did not disappoint. We would highly recommend AKB to anyone considering a remodel or addition!

We found Noble Kitchen and Bath after a very costly, bad experience with a contractor/family friend…read morewho we hired to redo our large, custom master bathroom shower. We read reviews and brought out a few companies to provide quotes. Paul (project manager) and Lynn (designer) came together and offered some great ideas to compliment our vision. They also provided a price quote on the spot. We ultimately decided to go with Noble because Paul was confident, without exception, that his team could deliver the shower we wanted; other companies wanted us to make structural changes or exchange materials we'd already purchased. With Noble's good reviews as encouragement, we moved ahead and we're so happy we did! Our shower turned out better than we'd hoped and the work was all done within the estimated timeframe. The guys who worked on the shower, and those who oversaw the work, were all great. We're awaiting the glass enclosure for our shower (a separate company) but I'm attaching a photo of the beautiful work Noble did for us. We plan to have Noble renovate the rest of our master bathroom in the near future.

Late 2019 we hired NK&B to implement our design and ideas to refresh our Masterbath. Work finished…read moreup early December and we were pleased with the outcome, in particular, the skill and level of detail of one of their tradesmen. Because of this, we discussed our intention of upgrading our kitchen and center island countertops. NK&B outsourced to a third-party to come and take necessary measurements in order to provide us with a quote, a quote to include removing sink and cooktop, installing new countertops, and reinstalling sink and cooktop. That was early December and after a number of calls, voicemails, and emails by me inquiring about the quote, NK&B has not responded. Nothing. Assuming that business must be good or the job too small, but would've appreciated a callback.

We had high hopes for this business when we walked in for advice on our kitchen remodel. Stay away…read morefrom this business! They are only interested in money and not helping people design their dream kitchen. At first our conversation was going well, but once the topic turned to dollars and cents they were no longer interested in us. If you want a kitchen remodeling company in Annapolis you're better off going anywhere else!

It's common for people to write a review when they have their first contact with a company, but I…read morealways wonder if the product or service held up over time. In our case, we used Kitchen Encounters almost 10 years ago for a major kitchen redesign, so you're getting a more long-term view. First, I was surprised to find how helpful a designer could be. I knew what I wanted the kitchen to look like, but didn't know some of the tricks that have made the kitchen so useful over the years. Tracy introduced us to the concept of toe-kick drawers (THAT's where the broiler pan and the long barbeque tools were meant to live!) and pointed out that we should use trim strips around our small refrigerator so that if we wanted a larger one in the future, we could fit it in just by removing the trim. We've just bought that larger refrigerator and, thanks to Tracy, didn't have to destroy our kitchen to fit it in. Second, when we recently mentioned a problem we'd had over the years with one drawer, they sent Mike over - who quickly diagnosed and fixed the problem. Talk about standing by your products! I'd recommend Kitchen Encounters without reservation.

BLUF: Friendly and knowledgeable employees, skilled contractors and a reliable team made for an…read moreexcellent experience. My husband and I hired Kenwood Kitchens to remodel our primary/en suite bathroom and it was a fabulous experience. Dan was our designer and aside from being knowledgeable, he was fun! Dan accommodated our schedule and was good about helping us make informed decisions. Because of Dan, we enjoyed the process of designing our bathroom. When it was time for the renovation, with confidence we turned the keys to our home over to the Kenwood team. Kenwood posted the calendar for the renovation in our home so we always knew what was planned for each day and which trades would be in our home while we were away at work. Occasionally we'd run into the subs and everyone was friendly and professional. For the most part, we came home at the end of the day to see the work that had been completed and to find that they had done a nice job cleaning up the affected areas of our home. We're looking forward to doing our next remodeling project with Kenwood! Kenwood was communicative, transparent, collaborative and reliable. Our bathroom remodel completed on schedule and we love it. We've used the bathroom for several months and there isn't a single thing we would change. It is beautiful, functional and high-quality.

We worked on a kitchen, laundry room and master bathroom renovation with Kenwood. Beth was the…read moredesigner who walked us through the process from start to finish. She listened to my list of 'problems to solve' and general aesthetic goals and helped make suggestions that fit my goals. She was knowledgeable and creative with solutions to our various space issues. She was positive, pleasant, and available via email and text. She understood my budget constraints and helped point out places to save (when I couldn't resist a tile splurge). I was pleased with the subcontractors that were brought in by Kenwood, as well as the management team who stayed on top of the entire process. The work calendar was clearly posted and I was kept aware of any adjustments. I would definitely use Kenwood Kitchens for our next home improvement project, and have already recommended them to several friends.