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Madison on Main

4.0 (4 reviews)
Closed • 10:00 am - 6:00 pm

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Southern Lion - Store and parking lot

Southern Lion

(4 reviews)

I was illegally removed from Southern Lion in Pineville, NC for having a legitimate ADA-protected…read moreservice dog. A man who identified himself as the person in charge (Harry) repeatedly questioned me about my service animal. I clearly stated multiple times that my dog is a trained service animal -- NOT an ESA -- and that she is ADA compliant. Despite this, he continued to challenge me and ultimately forced me to leave. For the record: Under federal law (Americans with Disabilities Act), businesses are NOT allowed to demand "papers," documentation, or proof for a service animal. They are only permitted to ask two specific questions, both of which I answered correctly. My dog was not disruptive, not on the ground, and not touching anything -- I was actively ensuring she was completely out of the way. This was not about cleanliness or safety. This was ignorance of the law and blatant discrimination against a disabled person. Being publicly questioned, challenged, and removed from a business for using a service animal is humiliating, stressful, and unacceptable -- and it is illegal. If you are disabled, use a service animal, or care at all about accessibility and basic human decency, do not support this business. Southern Lion has made it clear they do not respect federal law or disabled patrons. I will be pursuing further action and strongly encourage others to be aware of their rights before stepping foot here.

Beware! I bought a lamp, carefully brought it home, unwrapped the cellophane around the shade and…read morefound the shade was damaged. Knowing their policy is all sales are final, I went back with the damaged shade to see if the vendor could order another shade and we split the cost. The owner's first response was "how do I know you're telling the truth." She repeated that several times during our discussion. Long story short, she doesn't recall saying that to me... I don't appreciate being accused of lying. If you buy a lamp there, check your lampshade before buying. I'll take my dollars elsewhere.

Madison on Main - furniture - Updated May 2026

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