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    Madison on Main

    4.0 (4 reviews)
    Closed • Closed

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    At Home - Another view of the sleek and stylish console table from the Honeybloom Hazel series, showcasing its versatility and modern d...

    At Home

    2.7(56 reviews)
    1.0 mi
    •$$

    I wanted to share with you the incredible customer service I received from Sabrina and Lourdes on…read moreSat the 18th of January 2025. Sabrina greeted me when I entered the store and immediately had solutions for my returns and new purchases. I had placed an online order an hour earlier as I left the Independence Blvd Store that morning hoping to snag a clearance item. As I was directed to the section of the store for the patio cushions, I was going to return and purchase matching cushions, as the Pineville store definitely had more inventory! Again, Sabrina was training a new cashier and was so helpful to both of us as we navigated the process to get me out of there. In addition, Lourdes helped to expedite and bring the item that I ordered online to me, which was so generous! Both of these team members went above and beyond in customer service for me today and I wanted the district manager and the store manager to please recognize both of them and let them know that I'm telling everyone to shop at the Pineville store, even though I live Uptown. Thank you so much Sabrina and Lourdes for making my day and my interaction with you both so easy and enjoyable.

    Morgan was extremely helpful. She was willing to jump on top of the large shelves to bring down the…read morevery large pots. She answered all our questions with a smile. She made it a great experience!

    Photos
    At Home - Colorful outdoor patio cushions arranged neatly on a wicker chair, creating a cozy and inviting outdoor seating area.

    Colorful outdoor patio cushions arranged neatly on a wicker chair, creating a cozy and inviting outdoor seating area.

    At Home - A stackable teal sling patio chair, perfect for outdoor lounging or dining with its comfortable design and vibrant color.

    A stackable teal sling patio chair, perfect for outdoor lounging or dining with its comfortable design and vibrant color.

    At Home - A set of modern outdoor patio chairs placed on a wooden deck, overlooking a lush garden, ideal for relaxing and enjoying the ...

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    A set of modern outdoor patio chairs placed on a wooden deck, overlooking a lush garden, ideal for relaxing and enjoying the ...

    Southern Lion

    Southern Lion

    2.3(6 reviews)
    0.9 mi

    Large showroom of furniture and home decor items. You will find a variety of gift items as well…read more This is basically two stores under one roof. The first floor (enter on the Dillard's side of the building) is open daily and has a variety of curated new items. The second floor is open the first weekend of the month and houses unique antique, vintage, and collectible items. Enjoy!

    Service Dog Denied Entry…read more I am leaving this review to document my experience at Southern Lion regarding access with my service dog. I have a service dog that assists me with a disability related to severe anxiety. My dog was wearing a clearly visible service-dog vest and was being transported in a stroller. When I attempted to enter the store, an employee told me that dogs were not permitted. I explained that my dog was a service dog and specifically stated that I was protected under the Americans with Disabilities Act (ADA). The employee responded that no dogs, including service dogs, were allowed in the store. She then stated that my dog could not be a legitimate service dog because, in her words, "service dogs are not in strollers." I explained that my dog was a service dog and offered to provide documentation. She told me she did not need to see any documentation because she did not recognize my dog as a service dog. The employee continued directing me toward the exit. I asked to speak with a manager and was told that she was the manager. When I asked who was above her, she responded that "the only person above me is G-d." While I was attempting to speak with another employee about whether they understood the ADA requirements, my dog barked once. The manager then stated that because my dog had barked, we had to leave. As we were leaving, the manager told me to "go ahead and call the police" and report her. I want to be clear about what concerns me most: under the ADA, businesses open to the public generally must permit service animals to accompany people with disabilities in areas where members of the public are allowed to go. The ADA also does not permit a business employee to determine that an animal is not a service animal simply because they personally do not "recognize" it as one. In addition, the ADA's service-animal provisions do not establish a requirement that a service animal must be walking beside its handler rather than being transported in a stroller. I am not claiming that every circumstance involving a service animal automatically requires a business to allow the animal inside. There are specific circumstances under the ADA where a service animal may lawfully be excluded. However, the reasons given to me were that the store does not allow dogs, that the employee did not recognize my dog as a service dog, that service dogs are not in strollers, and later that my dog barked once. I found the interaction particularly troubling because I attempted to explain that my dog was a service dog, offered to provide documentation, and asked to speak with management. Rather than discussing the ADA's requirements or addressing the situation appropriately, I was escorted out and told to report the employee if I wished. I hope Southern Lion will review what happened, provide appropriate ADA training to its employees, and ensure that customers with disabilities and legitimate service animals are treated respectfully and consistently with federal law. This review reflects my firsthand account of what occurred and the statements made to me by the employee.

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    Southern Lion
    Southern Lion
    Southern Lion

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    Madison on Main - furniture - Updated September 2026

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