I wanted to share with you the incredible customer service I received from Sabrina and Lourdes on…read moreSat the 18th of January 2025. Sabrina greeted me when I entered the store and immediately had solutions for my returns and new purchases. I had placed an online order an hour earlier as I left the Independence Blvd Store that morning hoping to snag a clearance item. As I was directed to the section of the store for the patio cushions, I was going to return and purchase matching cushions, as the Pineville store definitely had more inventory! Again, Sabrina was training a new cashier and was so helpful to both of us as we navigated the process to get me out of there. In addition, Lourdes helped to expedite and bring the item that I ordered online to me, which was so generous! Both of these team members went above and beyond in customer service for me today and I wanted the district manager and the store manager to please recognize both of them and let them know that I'm telling everyone to shop at the Pineville store, even though I live Uptown. Thank you so much Sabrina and Lourdes for making my day and my interaction with you both so easy and enjoyable.

Morgan was extremely helpful. She was willing to jump on top of the large shelves to bring down the…read morevery large pots. She answered all our questions with a smile. She made it a great experience!

Enjoyed this store. Staff was helpful and polite with me. 2-3 rooms full of furniture, clothes,…read moresome jewelry. Many leather pieces of furniture were very nice. Cute barstools. Which can be hard to find cute and nice ones. I saw some pearls I liked but price too high for me. Beautiful leather drawer chests, some Asian furniture pieces, leather bound books )very cool) . Even a carousel horse! So sweet for a girls room.

Selection is good, however the service can be subpar. I would agree with some of the other reviews…read morethat say the service and staff can be exceptionally rude. I bought an item and needed to have it delivered, and when it practically wasn't out the store that same day the service people became even more rude (if that is possible). There are several other higher end consignment stores in the area. I prefer to spend my money where I am actually appreciated.

This place has everything. All the signs in the world about family, love, being in the south,…read morechildren you name it. Everything here is basically handmade or painted, so it's unique and you won't walk into your neighbors house and find the same setup as the chain retail furniture places. I wasn't sure if I could haggle so I just found something sighing my price range. This place is so cozy it's like each section is a part of your home and you could totally see every single piece in your House. That's amazing. I've lived two minutes a way for 13 years and never took to patronizing the shops on Main more than once. Mainly because I assumed it was out of my price range. But guess what...it isn't and you get what you pay for. And quality costs and here I wouldn't mind. Definitely will return for more goodies. Oh and the sales lady was nice and inviting and very help

I fell in love with a couple pieces of furniture at Madison's, yet I was disappointed by the…read morecustomer service. I walked around in the store today, and not a single person greeted me. There were a couple of ladies circled in the back of the store engaged in conversation. Aside from this intimate circle, no one else was in the store. Also, it is a small store, so you absolutely can see when someone comes in. The cold shoulder led me to leave the store, and visit Kiki's Kottage (which is only a few doors down) where I was promptly and warmly greeted. Kiki's has beautiful pieces, and I purchased a gorgeous buffet there. I had a stellar customer service experience from start to finish at Kiki's. I was prepared to purchase items at Madison's, but too bad no one cared to acknowledge me as a customer whatsoever.

Thought this place was so different than other furniture stores they had a lot of unique pieces and…read morewe ended up buying a cabinet. Definitely will be back Tip: IT is final sale but they will give you store credit within so many days.

Coolest furniture shop in this area without a doubt. Prices are well within reason for the artistry…read moreand quality of these pieces. Staff is attentive and informative but not overbearing whatsoever. Would recommend visiting this store for accent/side/coffee tables and larger unique dressers and chests. Love having this gem nearby!

If you enjoy well run estate sales then always look for one run by this company. The rooms are set…read moreup well and the employees are full of knowledge and so friendly. Fresh Start Estates Sales are the best in town!

Fresh Start must be new at Estate Sales, this was evident on 7/26/15. There was a start-time posted…read moreonline for an estate sale that day but the owner wanted the time moved to later, the Fresh Start owner did not update that on the internet NOR inform her own staff. People were of course waiting out front of that house and were told to come back. Find a more experienced and professional Estate Co. to work for you.

After 3 years, still my go to spot for a special gift or cards…read more Great options especially for a shower gift or for a little one's birthday. The staff will gladly wrap your gift for you and it is always just perfect. They have even shipped for me to save me a trip to UPS. I seem to get so lost in all the whimsy of it and wish I could take one of everything home for myself. The owner and the staff have curated a beautifully packed full true specialty store with items that are very reasonably priced. So the next time you need something a little extra special go visit Fable.

This gift shop is hands down the best in Charlotte! I They have an adult side & a children's side…read more They have items from lots of foreign designers that you won't find anywhere else. The whole store is beautifully displayed with a mix of books, art, candles, jewelry & home decorations for the adults. The children's side has adorable clothing, toys, books & unique collections any child would love. The owner is often there & she is charming. I love the unique selection here. It's a treasure!

Large showroom of furniture and home decor items. You will find a variety of gift items as well…read more This is basically two stores under one roof. The first floor (enter on the Dillard's side of the building) is open daily and has a variety of curated new items. The second floor is open the first weekend of the month and houses unique antique, vintage, and collectible items. Enjoy!

Service Dog Denied Entry…read more I am leaving this review to document my experience at Southern Lion regarding access with my service dog. I have a service dog that assists me with a disability related to severe anxiety. My dog was wearing a clearly visible service-dog vest and was being transported in a stroller. When I attempted to enter the store, an employee told me that dogs were not permitted. I explained that my dog was a service dog and specifically stated that I was protected under the Americans with Disabilities Act (ADA). The employee responded that no dogs, including service dogs, were allowed in the store. She then stated that my dog could not be a legitimate service dog because, in her words, "service dogs are not in strollers." I explained that my dog was a service dog and offered to provide documentation. She told me she did not need to see any documentation because she did not recognize my dog as a service dog. The employee continued directing me toward the exit. I asked to speak with a manager and was told that she was the manager. When I asked who was above her, she responded that "the only person above me is G-d." While I was attempting to speak with another employee about whether they understood the ADA requirements, my dog barked once. The manager then stated that because my dog had barked, we had to leave. As we were leaving, the manager told me to "go ahead and call the police" and report her. I want to be clear about what concerns me most: under the ADA, businesses open to the public generally must permit service animals to accompany people with disabilities in areas where members of the public are allowed to go. The ADA also does not permit a business employee to determine that an animal is not a service animal simply because they personally do not "recognize" it as one. In addition, the ADA's service-animal provisions do not establish a requirement that a service animal must be walking beside its handler rather than being transported in a stroller. I am not claiming that every circumstance involving a service animal automatically requires a business to allow the animal inside. There are specific circumstances under the ADA where a service animal may lawfully be excluded. However, the reasons given to me were that the store does not allow dogs, that the employee did not recognize my dog as a service dog, that service dogs are not in strollers, and later that my dog barked once. I found the interaction particularly troubling because I attempted to explain that my dog was a service dog, offered to provide documentation, and asked to speak with management. Rather than discussing the ADA's requirements or addressing the situation appropriately, I was escorted out and told to report the employee if I wished. I hope Southern Lion will review what happened, provide appropriate ADA training to its employees, and ensure that customers with disabilities and legitimate service animals are treated respectfully and consistently with federal law. This review reflects my firsthand account of what occurred and the statements made to me by the employee.

Tony McMakin is truly the best. He has helped us furnish two homes over the past few years, and his…read moreknowledge, patience, and thoughtful customization suggestions have made every experience exceptional. Tony McMakin | Sales & Design Good's Home Furnishings Store Phone: 704‑910‑4045 11735 Carolina Place Parkway * Pineville, NC 28134

The quality of product delivered was not up to expectations based off of the price paid. Also…read morecustomer support is non existent - the sales person Tony McMakin basically told me to go F myself and passively sent me an email address to file a 'claim'. This happens after waiting 2 months for a table n chairs to arrive. I would steer clear of this store and quite frankly shame on me for not also checking Yelp vs the fake Google reviews and ratings I see for them. Their prices are inflated, customer service sucks and product was subpar for the price paid...

It's a nice idea, kinda like the Ross/Marshall's of furniture and home goods....however, the…read morepricing is absolutely insane. Expecting top dollar for pieces that are clearly damaged or out of production is not a good model, I'm surprised that some people still go for this. Not a name brand that demands top dollar either. If you can figure out how to get bigger discounts to the customers, I might be back, but for now - might as well buy it new and have it be in one piece.

I just walked into this location, to purchase 4 dining chairs. I figured going into this place I…read morewas going to drop a pretty penny but that was something we had budgeted for. Can I tell you that I was in that store for 15 mins waiting for someone to help me, there was maybe 8 customers and 3 associates and not one greeted or even acknowledged me. No, there were not assisting anyone, they were just hanging around at the register. I, in fact, walked over to an associate to ask a question and she, in a very dry manner, responded yes and walked away. For someone that was willing to drop 2k for chairs and not even be acknowledged or assisted, says a lot.