Morgan was extremely helpful. She was willing to jump on top of the large shelves to bring down the…read morevery large pots. She answered all our questions with a smile. She made it a great experience!

I wanted to share with you the incredible customer service I received from Sabrina and Lourdes on…read moreSat the 18th of January 2025. Sabrina greeted me when I entered the store and immediately had solutions for my returns and new purchases. I had placed an online order an hour earlier as I left the Independence Blvd Store that morning hoping to snag a clearance item. As I was directed to the section of the store for the patio cushions, I was going to return and purchase matching cushions, as the Pineville store definitely had more inventory! Again, Sabrina was training a new cashier and was so helpful to both of us as we navigated the process to get me out of there. In addition, Lourdes helped to expedite and bring the item that I ordered online to me, which was so generous! Both of these team members went above and beyond in customer service for me today and I wanted the district manager and the store manager to please recognize both of them and let them know that I'm telling everyone to shop at the Pineville store, even though I live Uptown. Thank you so much Sabrina and Lourdes for making my day and my interaction with you both so easy and enjoyable.

Selection is good, however the service can be subpar. I would agree with some of the other reviews…read morethat say the service and staff can be exceptionally rude. I bought an item and needed to have it delivered, and when it practically wasn't out the store that same day the service people became even more rude (if that is possible). There are several other higher end consignment stores in the area. I prefer to spend my money where I am actually appreciated.

I love this store! I have found so many high end things here and always got a great buy. Its super…read moreclean and helpful. I'd like to add that I have shopped in this store for years and as I saw some of the negative reviews left, I honestly believe they are fake. Sometimes someone may get upset with a business because they didn't get their way so they have others leave bad reviews. I honestly can not imagine anyone in this store acting negative. I felt like I needed to share that about this business because I really love shopping here. Respectfully Yours, Katherine

This place has everything. All the signs in the world about family, love, being in the south,…read morechildren you name it. Everything here is basically handmade or painted, so it's unique and you won't walk into your neighbors house and find the same setup as the chain retail furniture places. I wasn't sure if I could haggle so I just found something sighing my price range. This place is so cozy it's like each section is a part of your home and you could totally see every single piece in your House. That's amazing. I've lived two minutes a way for 13 years and never took to patronizing the shops on Main more than once. Mainly because I assumed it was out of my price range. But guess what...it isn't and you get what you pay for. And quality costs and here I wouldn't mind. Definitely will return for more goodies. Oh and the sales lady was nice and inviting and very help

I fell in love with a couple pieces of furniture at Madison's, yet I was disappointed by the…read morecustomer service. I walked around in the store today, and not a single person greeted me. There were a couple of ladies circled in the back of the store engaged in conversation. Aside from this intimate circle, no one else was in the store. Also, it is a small store, so you absolutely can see when someone comes in. The cold shoulder led me to leave the store, and visit Kiki's Kottage (which is only a few doors down) where I was promptly and warmly greeted. Kiki's has beautiful pieces, and I purchased a gorgeous buffet there. I had a stellar customer service experience from start to finish at Kiki's. I was prepared to purchase items at Madison's, but too bad no one cared to acknowledge me as a customer whatsoever.

Thought this place was so different than other furniture stores they had a lot of unique pieces and…read morewe ended up buying a cabinet. Definitely will be back Tip: IT is final sale but they will give you store credit within so many days.

Coolest furniture shop in this area without a doubt. Prices are well within reason for the artistry…read moreand quality of these pieces. Staff is attentive and informative but not overbearing whatsoever. Would recommend visiting this store for accent/side/coffee tables and larger unique dressers and chests. Love having this gem nearby!

If you enjoy well run estate sales then always look for one run by this company. The rooms are set…read moreup well and the employees are full of knowledge and so friendly. Fresh Start Estates Sales are the best in town!

Fresh Start must be new at Estate Sales, this was evident on 7/26/15. There was a start-time posted…read moreonline for an estate sale that day but the owner wanted the time moved to later, the Fresh Start owner did not update that on the internet NOR inform her own staff. People were of course waiting out front of that house and were told to come back. Find a more experienced and professional Estate Co. to work for you.

After 3 years, still my go to spot for a special gift or cards…read more Great options especially for a shower gift or for a little one's birthday. The staff will gladly wrap your gift for you and it is always just perfect. They have even shipped for me to save me a trip to UPS. I seem to get so lost in all the whimsy of it and wish I could take one of everything home for myself. The owner and the staff have curated a beautifully packed full true specialty store with items that are very reasonably priced. So the next time you need something a little extra special go visit Fable.

This gift shop is hands down the best in Charlotte! I They have an adult side & a children's side…read more They have items from lots of foreign designers that you won't find anywhere else. The whole store is beautifully displayed with a mix of books, art, candles, jewelry & home decorations for the adults. The children's side has adorable clothing, toys, books & unique collections any child would love. The owner is often there & she is charming. I love the unique selection here. It's a treasure!

I was illegally removed from Southern Lion in Pineville, NC for having a legitimate ADA-protected…read moreservice dog. A man who identified himself as the person in charge (Harry) repeatedly questioned me about my service animal. I clearly stated multiple times that my dog is a trained service animal -- NOT an ESA -- and that she is ADA compliant. Despite this, he continued to challenge me and ultimately forced me to leave. For the record: Under federal law (Americans with Disabilities Act), businesses are NOT allowed to demand "papers," documentation, or proof for a service animal. They are only permitted to ask two specific questions, both of which I answered correctly. My dog was not disruptive, not on the ground, and not touching anything -- I was actively ensuring she was completely out of the way. This was not about cleanliness or safety. This was ignorance of the law and blatant discrimination against a disabled person. Being publicly questioned, challenged, and removed from a business for using a service animal is humiliating, stressful, and unacceptable -- and it is illegal. If you are disabled, use a service animal, or care at all about accessibility and basic human decency, do not support this business. Southern Lion has made it clear they do not respect federal law or disabled patrons. I will be pursuing further action and strongly encourage others to be aware of their rights before stepping foot here.

Beware! I bought a lamp, carefully brought it home, unwrapped the cellophane around the shade and…read morefound the shade was damaged. Knowing their policy is all sales are final, I went back with the damaged shade to see if the vendor could order another shade and we split the cost. The owner's first response was "how do I know you're telling the truth." She repeated that several times during our discussion. Long story short, she doesn't recall saying that to me... I don't appreciate being accused of lying. If you buy a lamp there, check your lampshade before buying. I'll take my dollars elsewhere.

The quality of product delivered was not up to expectations based off of the price paid. Also…read morecustomer support is non existent - the sales person Tony McMakin basically told me to go F myself and passively sent me an email address to file a 'claim'. This happens after waiting 2 months for a table n chairs to arrive. I would steer clear of this store and quite frankly shame on me for not also checking Yelp vs the fake Google reviews and ratings I see for them. Their prices are inflated, customer service sucks and product was subpar for the price paid...

A pleasure to deal with. Good pricing. Fine delivery to New York. Yes, I had to pay quite a bit…read morefor delivery, but the total cost was reasonable.

It's a nice idea, kinda like the Ross/Marshall's of furniture and home goods....however, the…read morepricing is absolutely insane. Expecting top dollar for pieces that are clearly damaged or out of production is not a good model, I'm surprised that some people still go for this. Not a name brand that demands top dollar either. If you can figure out how to get bigger discounts to the customers, I might be back, but for now - might as well buy it new and have it be in one piece.

I just walked into this location, to purchase 4 dining chairs. I figured going into this place I…read morewas going to drop a pretty penny but that was something we had budgeted for. Can I tell you that I was in that store for 15 mins waiting for someone to help me, there was maybe 8 customers and 3 associates and not one greeted or even acknowledged me. No, there were not assisting anyone, they were just hanging around at the register. I, in fact, walked over to an associate to ask a question and she, in a very dry manner, responded yes and walked away. For someone that was willing to drop 2k for chairs and not even be acknowledged or assisted, says a lot.