Almost two months ago my now fiancé and I drove from Chattanooga to Atlanta for her to use a Zara gift card she received for her birthday. After spending time in Zara at the Perimeter Mall we decided to stop in to the Madewell next door. Neither of us had been there before, but she had heard great things about their denim.
Though it is a small space, the store is expertly arranged, with a strong balance between displays, floor space and dressing rooms. The denim that my fiancé tried on fit fantastically, which is rare for her when jean shopping.
I am writing this review because of Liz. I made a Yelp account because of Liz. Rarely have I experienced the level of customer service that Liz offered us while we shopped at Madewell. She was not overbearing or abrasive, but instead allowed us to leisurely look around when we first got there. As my fiancé began to try on different jeans, Liz came over to help, offering verbal encouragement and providing a wealth of practical, applicable information about the different items we were considering.
After almost 10 minutes helping us, we let Liz know that we were just there to look, try on and get a feel for the products, and that we didn't plan on buying anything in the store that day. This information did not change the way that Liz continued to serve us, though, as she helped with 5 or 6 more items before we left.
Liz was personable, encouraging and calm while serving us that day. As someone who is typically self-focused and cynical in a retail environment, I was blessed by the way that Liz cared for us at Madewell. The caliber of her customer service, as well as the quality of their products, provided a brilliant introduction to the Madewell brand. read more