I don't know if they were overtaxed that day, but after I paid for two small repairs that were done…read morewhile I waited and paid my bill (it surprised me, it seemed expensive for two minor repairs). I did not realize at first that only half of my jewelry had been given back to me. I went back within 15 minutes to retrieve the rest of my jewelry (I had not been given a pick-up receipt). I spoke with a different owner when I went back in and she was confused as to what the situation was even though I explained it to her. I waited in order to speak to her husband. Part of the work had been left on the work bench and was not repaired. He did apologize, and finished the repair. I'd never experienced anything quite like that before.

Fixed my necklace while I waited. Priced reasonably. Definitely will go back to them!!read more

I have been looking for a family owned jewelry store since moving to St. Augustine two years ago. I…read morewas impressed with the friendliness of the staff and the service received from the jeweler. He was thorough and explained what he was going to do. The price was reasonable and they were able to complete what I wanted in a day. I highly recommend Carter's Jewelry Store. I will trust them with my jewelry needs in the future!! Diane T.

We went yesterday before the hurricane came due that by reccomendation by Danny Carter we added a…read moreGold 46, 2 Carat Diamonds bezel for the 18Kt Rose gold Oyster Perpetual Day Date Karat Presidential Rolex Gold watch and he also removed a link and the watch is so beautiful. Very happy Customer. He also did a appraisal for the Rose Gold watch and the Rolex Submariner Blue Dial Watch I bought from him for insurance purposes. Danny and Ginnie are the best. Best Jewelry Store in the World . Will recommend this store without hesitation.

This shop will hold a special place in my heart forever!…read more When I was shopping, my boyfriend stumbled upon this place and surprised me by getting my ring reshaped from its very smooshed oval shape back into a circle. He was chatting with Leonard about his projects, and having a good time distracting him from getting his work done, I'm sure, but Leonard was very nice and answered all of his questions. He told us how he makes jewelry and about his different tools, which was fun to learn about. While we were there, Leonard pointed out how delicate my ring had become over the years of wear. It was very thin and starting to separate in places, so reshaping it was tricky. He showed me under a microscope where the ring was worn down. My dad got me the ring in Mexico on my 16th birthday, and I've worn it everyday since then. I'm in my 30's now, for reference...it's been on my hand for over than half of my life. My dad passed away, so I need this ring to last. I asked if he could fix it, and he did me one better: he said he could make a mold of it and create a copy, but make it a bit thicker so it would last longer. That way, I can put my prized ring somewhere safe, but still have one to wear without worrying about it breaking. I just got the new ring back today, and it's absolutely perfect! Did I tear up when I opened it? Maybe.... Thank you so much Leonard! I will definitely be coming back. You've made my 2024!!! If you need your ring reshaped or want some custom or unique jewelry, come here!

Lenny went above and beyond for us! We were only in town for a short time and needed a ring sized…read moredown so Lenny fixed it up so quickly for us! He was very knowledgeable and friendly and may even ask him to do some custom work in the future! Thanks again my ring fits perfectly now!

Met Helen on July 27th to give her my German grandfather wall clock. The pendulum had stopped,…read moreeven with winding. August 5th-Helen called to say Mike could not find anything wrong, but would keep it a little while longer to check. August 13th - LVM August 14th- Called, Helen said Mike was at a trade show and expected to return on August 20th August 19th - LVM that I wanted to pick up clock August 22nd - Helen called to say Mike took another look and it would cost $400 to fix. I said no thank you August 24th - Brought clock home, rehung on wall, sprayed with canned air. It has been working fine!

Super nice people to deal with. Prompt and professional. They fixed 4 watches on the spot.read more

I visited Espling Jewlers and was treated with utmost respect…read more Brenda and Dan are experts in their field and searched diligently for what I was trying to accomplish. Dan worked with me patiently and professionally. I traded my life long treasures that were sitting in the safe for an engagement ring upgrade for my 15th wedding anniversary. It is spectacular. I am over the moon happy with my ring and very confident in working with this family run Jacksonville native Jewler. They all exceeded expectation!

Went there for a watch band adjustment, so nothing extravagant. I was impressed with the…read morefriendliness of the staff. The cost was very reasonable.

Very nice people will bend over backwards to help Very fair…read moreon prices thank you for being so conscientious Sandra Faircloth

Denis was very quick to respond to my Yelp inquiry, was able to diagnose with photos, ordered and…read morereceived part in less time than he quoted, and arrived when he said he would. He completed the job in 10 minutes and the price was at least half of my other estimates! Thank you Denis.

I needed help with a clock and I called and they said come right in…read more Polite, informative, professional and a pleasure to do business with. I highly recommend these wonderful people!

Jim picked up my mantle clock eight months ago. That was after I had had it back for seven months…read morefrom his repair service, but it would not regulate time. I messed with it for several months and then called Jim and discussed with him. He came and picked up the clock again. As mentioned, he has had my clock for eight months with no repair accomplished. There were no updates unless I texted or called him. His only response would be for me to be patient and that clock repair takes time. I've had many clocks and dealt with many clock repairmen and have never seen anything like this. I have also noticed several reviews similar to mine with people frustrated over the long waits and no intermittent updates after extended periods of time. I finally picked my clock up today and will take it elsewhere. The clock does not run at all now, so I have no idea what he has done. I would be very cautious about utilizing clockworks repair services and make sure that if he keeps your clock for an extended period of time that he will at least update you. I believe he has too many clocks and does not spend intermittent time on any specific clock to monitor time regulation and other issues issues he might be dealing with.

yelp seems to give bad reviews to all the good ones. but just to give you a background since I've…read morebeen going there for 15 years. if you know Tony personally which most customers do, he is one of the most talented horologists I know. But he is old school. Don't expect a fast food restaurant time period for your timepiece. he gets some of the oldest most complicated clocks and watches I've ever seen. when my clock was too old and they made the parts himself by hand. I had taken it everywhere in Georgia and finally was referred to him. he fixed it in 3 days and brought it to my house in Georgia and set it up for me. Haters can hate. But they will miss out because he is brilliant. He's not going to fake Ever. his brain is too busy picturing movements and pinions in his head. he's not going to be AI-generated and do everything on a computer .. he's going to write a hand ticket and then focus on fixing your timepiece. He's been doing this for over 40 years. Respect

Stepping back in time! Excellent pride in work. Cuckoo clock was an antique German one and I did…read morenot know who to get service and get that clock back in order. Pleased to have found it.

I am so very pleased I found Nettle's Fine Jewelry and wanted to share our experience!!…read moreSince our very first visit, we were treated like family and felt completely confident knowing we were in honest, knowledgeable, and caring hands. The team takes the time to listen, explain every detail, and never once made me feel rushed and my emotions throughout the process were so gently respected. Their integrity, patience, and attention to detail made the entire experience stress-free and meaningful. The quality and craftsmanship of their jewelry is absolutely beautiful and was finished long before I had hoped which was a very nice surprise. We are incredibly grateful for their exceptional service of the entire team- the friendly and helpful employees - we had the pleasure to work with Clay, Darcy, Joy, Joanne, and others I can't recall their names- We absolutely recommend them without hesitation.

Customer service was horrible. I got a quiet 'hi' when I…read morecame in from the back of the store. Not once did either sales woman come out from behind the counter to acknowledge me. I could hear their conversation as I looked at the merchandise. I walked around and looked at all the cases. I was the only customer in the store. There were a couple items I went back to that I'd like to have seen. I wanted to see I she'd notice and come over. She didn't. By this time I was mad at the lack of customer service these two women showed. I shouldn't have to call over the sales person in a high end jewelry store to look at the merchandise. They need customer service training. Having sales staff hang out behind the register is one of the worst bad habits an employer can allow. Very disappointed.