Where do I start with this one. Last week we were staying in Granby with family and had two children age 13 and 11. We were planning on booking with Mad Adventures but, the 11 year old couldn't go because she was too young to do the intermediate with Mad Adventures on Clear Creek. So the ladies went with Clear Creek Rafting company. The person on the phone when we called said that the rapids were hot when we asked about conditions. We went out of Kremmling last time and it was slow going. We wanted to get some better rapids and that is why we chose Clear Creek area guides. The ladies trip rafting was 2 hours earlier than ours so, we ended up at Mad Adventures office in Dumont at 1:15 for the 2:30 trip. No one was there so we just hung out for a little bit. About 2 someone arrived and opened the shop. We walked in to check it out and the guide told us essentially to leave and go find something to do because they hadn't cleaned the restroom and needed to run the vacuum cleaner and didn't want to do it in front of us. Ok, so we drove over to Starbucks to kill some more time. We came back, signed releases, and got our gear. Well I brought my Gopro camera to attach to my helmet and got everything setup while on the bus ride. When we arrived at the launch spot and I was getting off the bus, the guide asked if anyone had a Gopro. I said yes and he told me that I couldn't use it. Really? There was nothing in the paperwork I was given which said this at any point. I was polite and took the camera off. Fortunately the other half of our party, with Clear Creek Rafting, happened to be ending their trip right where we were starting so I went over and gave the Gopro to my wife. When I got back (it only took a minute) our guide Max (I guess I should say Mad Max) was glaring at me and asked if I would get in the raft. No problem. He continued to seem grumpy for the first half of the trip. He complained about how everyone was paddling but, finally relaxed and got a little more friendly. Near the end, he said something like, I hope you were smiling as that is where they took your picture. Wow, thanks for the notice! No problem again, I was polite and we finished the trip without any additional problems. BTW the rapids were no big deal and it was actually late in the season so the water was fairly low, I wouldn't call it "hot" by any means. When we got back to the office, they told us the price of the pictures and it was $45 for a pen drive with them on it. My brother in law wanted to get them and paid for the drive. When we got back with the rest of our group that went with Clear Creek Rafting, they said what a great time they had. They even gave them a disk with all of the pictures for free. When I mentioned that they wouldn't let me use the Gopro everyone was surprised. They said I could have with Clear Creek. I was disappointed to say the least. Plus we paid for pictures and even tipped the not so friendly guide. Then that night we went to Fraser for dinner. My brother in law saw the female guide at the bar and overheard her bitching about how some customers arrived an hour early and she had to move out of her car where she was sleeping (at 1pm in the afternoon). It seems that she lives in her car and was sleeping there. These guys at this place have a lot to learn about customer service. I will not be going back there next year but, will go with Clear Creek Rafting next time. I was very disappointed with the experience with Mad River. read more