I'm a Rep who has 21 Macys in my territory and let me say this for a small town Macy's this is nice! The store its self is bright and clean, newer counters and fixtures and displays. Newer price tag readers (that work!) newer registers and staff. Give the staff sometime to get use to things. For a Macy's being in Tracy, CA it will definitley boost local economy. Just look how busy that mall is now. The stores selection is very limited but if you look at it - do you really need Jessica Simpson shoes and Barbara Berry bedding. For where it is and what it is - It's not too bad. read more

Love the store and their customer service. Only draw back is they don't have more variety like the Pleasanton store. The petite section is very small. They have very good return policy. People like me who takes a long time to figure out if I need or not it is very helpful. Their return label system is real good. That way you don't have to look for receipt as long as you have the tag. read more

I went to this Macy's today. My 1st time here. Everyone was very nice, but I especially liked Amanda in the cosmetics department. She was very sweet and helpful. She helped me pick a great perfume and gave me some free beauty samples. Thank you for all your help Amanda! Keep up the good work!! read more

Very bad customer service, very rude sales persons and managers. Really disappointed. And that a reason why people from Tracy shops elsewhere but in Macy's in Tracy read more

Your associate Pari has amazing service and treats you like a family member. She was very friendly, professional and courteous. Keeping hiring employees like her. Promote people that deserve it! Thank you Macy's! read more

Some employees here know what their doing and some dont. It depends on who's working. They always have great sales. read more

Dropped by the jewelry department to pick up a birthday gift for my mother. I was quickly approached by one of the saleswomen, Leonora, who greeted me with a smile and asked if I needed any assistance. I was thrown off by her kindness and how attentive she was. She spent half an hour of her time helping me pick out a lovely diamond pendant for my mother. I am very pleased with my experience here, and my mother is very pleased with her new gift. read more

This Macy's is probably the smallest one i've ever been to. However, they do have a good selection to go through. When I went they had a lot of clearance items in every department, which was super exciting! I ended up getting a good amount of house items like, pots, pans, and cute oven mitts. ALL FOR MORE THAN HALF OF THE ORIGINAL PRICE! I also got to help my mom pick a nice bag that really fit her style. I had a lot of fun seeing which items were actually cheaper than marked. read more

Great service from a clerk that has the outmost patient to bring back and forth boots for us to try. No attitude. Very friendly. All smiles. We still end up not buying anything:( and although no purchase made. ..This is because my daughter is so picky!:))) He still had the greatest smile and attitude:) now that's customer service!!! Management: please acknowledge this clerk. His name is Brian. read more

Very busy Black Friday. Still with all the craziness there was a sales lady that went beyond the call of duty and went to the back trying to find me the correct clothing size jacket. I was totally impressed. I have to say it's been years since I have had that type of service. read more

Macy's - Department Stores Near Me - Tracy, California

Richard and Kevin at the shoe department are the reason why I will come back when I am in Tracy. They were professional, helpful, and Kevin "heard" me when I saw the shoe selection that he brought out for me to try which resulted in a sale. The shoe department is quite small compared to the other Macy's that I frequent (in and out of state). But I found what I was looking for and the help was better than most of the Macy's that I have been to. read more

This Macy's is a disappointment in almost every area. The floor in the lingerie department covered with merchandise; you have to step over items to shop every time I shop there. Fitting rooms always a mess with clothing items strewn all over. Finding help is impossible. Make-up sections, more often than not, out of products. Quality of clothing merchandise is very poor; not what one expects from Macy's. Return counter gets the best review.....they have always been helpful, fast service and competent. I've stopped going there because it's just frustrating and disappointing! read more

I bought a pair of shoes about a week ago from Macy's in Tracy. I wore them 3 times the inside lining ripped out and they wouldn't exchange nor refund my money. I still have the receipt. Way to back your product. I will never shop here again. read more

Place is a hidden gem! Huge and spacious area with a lot of items in stock. Don't know if it's not that busy because West Valley Mall in general is not that busy. Staff especially manager so friendly that she said good morning three times when I kept passing by her. read more

Horrible... Only one girl working in the men's department. Line of 7 people at the cash-wrap, and another person needing help with the dressing room... So sad that retail sacrifices customer service just to save on payroll. Macy's made those poor employees work on Thanksgiving, I guess that is were the little payroll left they give the stores these days went.... Shame on you Macy's... You just lost another male customer. read more

I went to our Tracy Macy's yesterday with an exchange issue and for an advertised sale. I asked for a manager and was helped right away. The issue was completely resolved. It's a benefit to shoppers who like Macy's to use their card as they deliver the tiers of service outlined. There are so many gems to find at Macy's! A customer can really utilize their sales and offers to maximize purchasing power. The sales representatives definitely assist in this. The women's department is really stocked. I wish they had a greater selection for older boys as I like shopping there for my son as well. Keeping it at 5 stars but I do wish our Macy's would stock more Levi's Jeans and Epic Threads Tops for older boys. read more

Not impressed by this macys at all. It's so cramped inside and they don't have any nice brand clothes. It's literally like southland macys. I honestly rather drive the 45 mins to stoneridge. Not worth the walk across the mall to this place. It's literally just a upgraded gottchalks but not by much. read more

macy tracy is a store. macy tracy is only one floor. walking to there is a chore. macy tracy is a bore. **************************** sure, it's new, with its shiny fixtures and squeaky clean floors. but you have to stop and wonder why macy's corp hemmoraged money to open up a less than standard store front at this mall. it is more paired down than even the lacking macy's stores i've been in (here's looking at you stockton, and vallco in san jose)! the men's department is the size of a postage stamp lacking many brands; the home section is smaller than the college dorm room i shared my frosh year, and in the center of the store a partition teases the name "impulse" dept, but there are absolutely NO impulse items to be found. no bcbg, no citizens, no free people, no c&c, no ella moss, no bailey 44, no paige, not anything even remotely resembling the impulse brands -- which sets macy's apart from everywhere else in the central valley because they are the only outpost out here that carries this type of clothing. it is readily apparent that this macy's is comprised of 90% of their in-house brands. it's disappointing. staff seemed friendly and helpful, with the exception of a crazed employee by the name of melena. you could tell that the other staff members were pretty irritated with her, and i think the store had only been open for around 30 minutes when i encountered her. not sure if she was in a management position since she had a key around her arm, but if so, she seemed really clueless and just made everyone else's transactions (workers and customers) very chaotic. here's hoping she gets some much needed training and lays off the caffeine. read more

I have no sympathy for stores that go under, or get shut down for 4 months, during a Cvirus, if they're not smart enough to hire people who are specially trained in fashion. I have 2 degrees in Fashion Design, (1 from FIDM) of women's clothes, & plenty of experience in sales. Leticia had the nerve to tell me, she "thought I wouldn't be much customer help," then hired my daughter-in-law, less than half my age, who never took a fashion class in her life!!! Discrimination based on age much? read more

Very poor customer service! Would not honor a sale price of an item sitting with other products that were the same. Ruth the manager here in Macy's was rude , did not provide me with the best customer service a manager should provide to a customer. Ruth is telling me that customers must have moved the sign to a different location. There was a 50% off sign on a table with all of the same product except for one (same brand). read more

Poor customer service. Lady puts Me on hold and helps others and i got here first. Like really? read more

What's the point of having a Macy's if they don't carry the products that I normally buy at Macy's? Here's a tip, take a 30 min drive to Pleasanton. This is a small store with limited selection. read more

I called this store tonight, I tried for 45 minutes, only to get transferred back and forth to different departments. I was calling to get an extension for some things I had on hold, only to be told, they were put back on the floor. However, it was only 7:30 p.m. they usually hold until closing. I will never shop at this Macy's again. read more

Are they going to close this dinosaur of a store anytime soon? I swear the clothes here are leftovers from two years ago that they are trying to cycle through. What is going on here? They layout drives me crazy I can't shop here anymore. I'll drive to Stoneridge for my clothes shopping needs, my gosh upgrade or go away. read more

First time to this location and I was impressed. It was clean, orderly and there were staff in each department. I didn't get a chance to really check the whole store out but the department I went to had a nice selection. read more

Zero stars from me !!! Preordered from Lancôme and went to pick up the gift and guess what it wasn't all there!! Of course, I wasn't the only one with a problem. There where three more in front of me complaining. I will return my items tomorrow and order online or in Pleasanton next time.Actually I will just order from Nordstrom of Bloomingdale's!!Please shut this ghetto dive store down !!No wonder Macy's is having problems. read more

There is one amazing makeup artist at MAC in this Macys and she is the one reason I keep going back! JC is the most amazing person! I've never worn MAC makeup before and she was so friendly and willing to help me get exactly what I needed! I didn't feel pressured to buy anything either! She treats me like an individual instead of another customer. I love going to Macys in Tracy and seeing her smiling face! Her bubbly personality makes the trip such a fun one! She is the sole reason I will not go to any other MAC store. read more

As kids, we'd come to Macy's to shop for our "nice" clothes. This was our last failed attempt at finding something nice for our kid at this location. This is a great place to find house brand, Under Armor, Nike and Hurley t-shirts and then a rack of formal wear. No button up shirts, no stylish woven shirts, nothing you could consider as "nice". Off to Stoneridge we go. read more

The lady working at the woman's clothing next to the Young Men's dept at 11:50a.m 8/1/12 was lazy. She immediately asked if she could help and as soon as I said I had a return, he NO SERVICE flag went up! She asked what I was returning and I said a men's jacket so she asked me to move along over to a men's dept cashier. I can purchase any item with the exception of jewelry or cosmetics at any "CUSTOMER SERVICE" counter yet, the same doesn't apply to returns? BS! I worked at Macy's Valley Fair during my college years and this wasn't even the procedure back then when each dept had their own registers. LAZY LAZY LAZY!! Where has MACY'S CUSTOMER SERVICE gone? So why 1 Star? Because we finally have a MACY'S. Jan 20, 2014 UPDATE: Service over the holidays was good and so was the service today. I have seen Miss Lazy pants since I originally wrote the review. Maybe she went to work where no svc is required! read more

Horrible horrible customer service!! Especially cosmetic dept. apparently talking to fellow employees is more important than helping customers! read more

They have closed all women's dressing rooms except one. Associate said that is because they are remodeling the others. I have heard this same excuse for months, but nothing appears to be happening. Only one checkout and often the wait is long. They no longer care about their shoppers. read more

Visited the shoe and men's department the other day and got awesome advice from Brian and gentleman working in men's. wonderful customer service during all my visits. Macy's selection is wonderful and prices are great when there are sales. My favorite department store! read more

Not the biggest selection, but the staff is amazingly helpful and it's not as crowded as the Modesto or Stockton stores. I go here first and then will hit up my other local Macy's. I've gone here numerous times and have been pleased each time. The only reason they don't get stars is due to the limited selection. They should expand the store or break it into a men's and women's store (like Modesto) to expand the products / selection. read more

A scaled down Macy's. But hey, it's Tracy. Limited selections. Service is good, it's fairly clean and organized. Don't expect to find much from their ads, you're better off going to Macy's Stoneridge for those. Overall, there are still good quality merchandise as any other Macy's but just keep in mind it can be slim pickin's at this location. read more

I love macy's but I trully appreciate it Martesha's help. She's such a great sales rep and helped me with all me needs. I will go back there so I can have her help me again. Thank you Martesha your such a great worker. read more

I cannot emphasize how much of a downgrade this store is! Here's what I think of this store: ! I live in SF and was down in San Joaquin county visiting family and decided to stop by this macys. Well....wrong move on my part! There's a huge difference in management and customer service from the Bay Area and San Joaquin county. A manager, Leticia, needs to take a class in professionalism. I WILL NOT be returning to this store! I'd rather stay and shop at my stores in SF than this store. And matter of fact, I'm taking my business and money to Nordstrom and Nordstrom Rack. read more

Great store that is host to friendly and helpful associates. Amazing sales and merchandise!

This is one of the smallest Macy's I've been too... I guess I'd only come here if I lived out here or was desperate for some clothes and stranded in Tracy read more

The Macy's shoe department is a joke. Had to wait forever to get help, then when I finally did, the saleswomen forgot all about me and started ringing someone else up. I complained to one of the managers but got little response to my complaint. read more

Waited in line for over 30 minutes. Finally sent someone to help the clerk, none of the registers worked at the bank. This is the day before Thanksgiving. It will be a complete nightmare for Black Friday. read more