Its a generally understood fact now that Macy's customer service is horrendously apathetic, both in the store and in actually reaching a department by phone. The employees are just waiting for corporate to be put into bankruptcy by Amazon. However, with a store facelift and new HR policies to improve sales presence (call buttons, self-help kiosks, etc if they can't afford new staff), Macys Union Sq. could actually be pretty good. Its got a prime storefront location, fairly good quality products, and lots of tourist shoppers. It certainly worked for Target! read more

I got two things done today that I've been putting off (one for over a year) and I'm glad to say it was due to three great experiences with this store. First, I called the store to ask if they did the things I needed and she was very nice and informative. Big thank you to the customer service representative! Second, I needed to get some links taken out of a watch band that I didn't purchase at Macy's and while he did that (many times to get it just right), he also helped me pick out another band and also resized that. A+ to the watch repairman on the 7th floor! Third, I have a ring passed down from my mom that went through a few too many super hot/super cold season changes in an outdoor shed that cracked on the band. I was going to just have it repaired, but figured I'd have it resized so it actually fits, too. Extra kudos to the fine jewelry salesperson for helping me send my ring off to be re-sized and helping me figure out what size I need. Very happy with this Macy's today. :) read more

Dear Macy's, Thank you very much for your lack of training or lack of security. Thanks to one of your cashiers, an identity thief was able to charge over 400 dollars of makeup and facial products using my social security number. Aren't your cashiers suppose to ask for identification when looking up someone's Macy's account information? I'm assuming your cashier that looked up my information is a friend of this thief. Although you have since determined that these charges were fraudulent, it is hard for me to trust your company. May I suggest you think about adding on a duo security when using a Macy's credit card? Some department stores have you enter a PIN number before approving transactions. Keep up with the times. read more

If you're in the market for a fine watch or any watch for that matter, this is your store. I stooped in sunday w/Mama in search of a quality watch for her for Christmas. "Surprise honey, here's the watch WE picked out". Oh well, at least she won't be returning it. After looking at the low end stuff we made our way over to the overpriced timepieces only to find some great sales going on. Just as I had stuck my nose up against the glass of case #1 we were greeted by a sales associate named Helga. Helga has worked at Macy's 27 years and was on of the most delightful sales people I have ever come across. Helga spent so much time showing us (yes us, I decided at these prices I wanted one too) different watches, that we had to take a lunch break... no kidding! When we returned I thought sure she would hide. But no, there she was, big smile... " what else would you like to see?".... Er, I think we've seen em all ma'am.... haven't we? Anyway we finally picked out a couple of eco-drive Citizen watches and stood back as Helga started wittling away at the bottom line... 20% for this, 25% for that and oh yeah 10% for being a pain in the ass... "i'll take it!" I said. At lunch I went on line as any good consumer would and found I couldn't touch these prices on Amazon or anywhere else and, Macy's return policy is not bad either. We were having our watches shipped on the 28th because of the pre-sale discount. Helga sized the watches for us right there and boxed them to ship... But, that's not where the story ends. The next day I was doing what I always do, checking out "similar" watches on the web and found a "similar" watch, but, Titanium with a saphire crystal and decided that was the way to go. Mama left the room as I called Macy's and guess who answered the phone?.... that's right Helga! Apparently when she gave me her card it was a direct line to the watch department - nice. Helga had the other watch, did the transaction over the phone in like 10 minutes. Talk about helpful, patient, kind, and knowledgable - She may be the best sales person ever... No kidding! I hope i'm still welcome...... read more

I was overcharged and I never received some of my online items. I'd normally just calmly call a customer service line; but they don't have one accessible!!!! they successfully scammed me once, but I'm never doing business there again.... Avoid them!!! read more

This Macy's is really, really nice. I was absolutely blown away by the cosmetics and perfume areas with the giant garden of flowers overhead...so cool! There is also an incredible variety of restaurants here, relatively clean bathrooms, and - of course - merchandise for days. read more

My friend got her makeup done with Yasi and she had a great experience. I bought a ton of stuff as well with her, she was amazing with having deep knowledge of makeup and also knew how to do eyebrows like a pro. I would highly recommend her to anyone, she was so legit. Go to her ASAP read more

Macy's - She is literally theee best - Department Stores Near Me - San Francisco, California

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I want to acknowledge Ellen Brantley. She works on the 3rd floor women's and saved my day yesterday. I left my 2 bags of recently purchased items and walked away for a short while and when I came back they were gone...As I walked around asking cashiers (I was in a panic and a bit abrupt) if they had seen the bags, she was the one who took charge and said very confidently "I will help you" From then she was focused and tackled the task and after a lot of effort (calling security, etc) was able to get my bags back to me. Thank you Ellen! You're a rockstar! read more

At this Macy's location, customer service has increasingly gotten worse over the years. Most of the employees are older and diverse ethnicity, which one would think is a wonderful thing. But apparently not, employees are not trained well at all, or probably not paid well enough because they have "I do not care attitude", lack professionalism, and show no care for the customers. In the jewelry section, every counter(4 counters to be precise) had employees catering only to certain customers, talking in a language I did not understand. Clearly customers were being picked based on familiarity of language. I was royally ignored. When I finally asked one person for help who seemed available, she frowned and told me to reach out to her other co-workers, none of whom even had the courtesy to acknowledge my presence while I waited for more than 30 minutes. There were hardly any people in there, so it isn't that they are busy. In the home and bedding section, again no one looks into your eyes and greets you. When you ask something, they seem annoyed. I asked one of them if an item was available in the size I needed. Without even looking, she responded it wasn't. I kept looking and found the size I needed few minutes later, so she lied or couldn't be bothered to put in the effort to look. I hate going to this Macy's in person, and am going to avoid altogether in future. read more

The four stars is NOT for Macy's. I'm old enough to remember when this was still somewhat of an "high-end" store. Not any more. Still, I come here occasionally for make and a few odds & ends when there is a "sale" (See: Daniel C. review). But Sandra in the Clinique department is awesome. The four stars are for her. She is friendly, out-going, knowledge about products, upcoming events, just whatever. She is helpful w/ suggestions and asks questions to better assist you. She seems genuinely interested in the customer & seems to enjoy her job, a quality lacking in many of the sale rep., sorry to say. I also appreciate that Sandra is never too pushy when offering add'l products and suggesting that one open a Macy's charge account. I have enough credit cards to keep track of! Also, overly aggressive sales reps. can be a real turn off, making a customer reluctant to even return. With sales people like Sandra I'd gladly return again and again. read more

I'm done with Macys! The anniversary gift for my husband still has not shown up even though it was supposed to arrive on 6-26! No one knows where it is when I spoke to customer service and now Macys won't even answer the phone! read more

It is no mystery why you're failing miserably. **Basic logic should tell your CEO that your ONLY asset to competitors would be customer service.** You not only have the worst customer service, but literally NO customer service. I can't imagine how you pull THIS off?! Phone number listed for San Francisco store has 4 choices upon calling. NONE for live help!! The ONLY choice for any potentially human directed me to Macys dot com. To try to get help from there (after 32 min. hold) I was not allowed to have any contact information but was connected-- to another recording! The main 800# for Macy's has no customer service option either?! I can't believe this- I'm not that old that I can't remember live human assistance. So you don't care about your customers or have any intentions of actually talking with them! This all started with: We were given the wrong santa photo (on CD) --that we paid over $30 for in your Santaland, Union Square. This should be bad enough. But the fact that a customer can't even reach you to talk about it is beyond UNACCEPTABLE! This comes after a horrible customer service experience, live at a different Macy's, months ago, with no follow up despite talking to a manager. Never again will you receive a cent from us. The ONLY redemption here: The kindest, most helpful woman, Betty, at the CEO office 513-579-7000. She said she will get to the bottom of this for me, and I believe her. There are still a few good people left in the world- working SO hard! read more

A woman who approaches me with a tape measure around her neck makes me feel about as comfortable as a man who approaches me with a rubber glove on his hand. I don't know you, and THAT *points to tape measure/gloved hand* is making me feel VERY vulnerable. *cue soundtrack* http://www.youtube.com/watch?v=6fZRssq7UlM I fucking hate bra shopping because I have trouble finding ones I like that fit me, and whenever I explain this to a saleswoman, she automatically decides the best thing to do is to violate--or as they always put it, "measure"--me. She wants to poke and pat at my boobs and reduce my lovely lady lumps to a series of numbers and letters, the very same numbers and letters I already knew applied to me before I walked in. Yeah, thanks for nothing, sister. So when I walked in to Macy's last week and spotted a beautiful lady dressed all in black with a tape measure around her neck, I ran in the other direction--straight into a crazy lady with a crew cut wearing low-rise jeans with high-rise lace-trim granny panties, carrying a Coach bag, and walking a highly agitated Yorkshire terrier that was wearing a gold Versace knockoff. In addition, the crazy lady was also wearing the bra she had just purchased. With nothing else on top. And with the tags still on. It was black, to match her Nike Air Force hi-tops. HOT! I said, "Hi puppy!" and the dog began to lick me and hump my leg furiously. Even though it was pretty cute, I felt this to be inappropriate behavior for the intimate apparel department and besides, that lady was looking at me HELLA funny, so I turned and ran, ending up once again face to face with the purty saleslady. PURTY SALESLADY: May I help you? TSADA: Um...yeah. I need some new bras. I'm kind of hard to fit. PS: Do you need to be measured? T: NO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! *uncomfortable silence* PS: Alrighty then. T: *composes self* I mean, no, I have been measured recently. I'm a size _______. PS: *makes unoptomistic scowl* Ooh, I would agree that can be tough. T: Look, here's what I want. *holds up pretty little bra* I want something like this but *this* doesn't come in my size. PS: Hmm, I see. Yes, that one will not work for you, but I have some ideas. What is your name? T: Tsada. PS: Hi, I'm Carmen. Tsada, do you have a little time to try a few on? TSADA: Sure! CARMEN: Then go ahead and have a seat while I pull a selection. I'm on the case. T: Can I use your restroom, Carmen? C: Sure! It's upstairs. I'll work on this while you go do that. So I went upstairs to the gorgeous marble bathroom, which in itself makes me feel like royalty when taking a piss. When I came back, Carmen had about a dozen bras for me to try. Only problem--I had forgotten to mention that I was only interested in black. I felt awful, but Carmen assured me it was no problem at all. She put back the first lot and came back with a veritable BRAgade of black brassieres. She held up one particular Vanity Fair number. C: I'm VERY excited about you trying this one! T: Oooh! Me too! It was so awesome. The black Vanity Fair number Carmen had selected for me supported my titties with more uplifting comfort than a La Leche League volunteer. In the Bizet opera, Carmen is a pugnacious, knife-wielding woman whose life ends in tragedy. In my version, however, Carmen is the valiant, brassiere-wielding Princess Charming to my supportively challenged Cinderella. And she didn't even have to measure me to know that satiny glass slipper...I mean, bra would fit me to a T. Bippity boppity boobs! I generally dislike when other people do my shopping for me, but in this case, I intend to commission all my future tittay-related shopping to Princess Carmen. And now, if you don't mind, it's 11:49 pm and I have to finish this review before my tits turn back into pumpkins. *poof* read more

This is the worst Macy's I have ever been to. Wesley their floor manager was extremely rude and unhelpful to me. I ordered online and selected in . store pick up. I later received an email saying my items were ready, only to arrive, wait in the customer service line for 30 minutes, and then be told my order actually was not ready. I was annoyed but fine, I decide to go look at a few things. I go upstairs and what do you know, they have my exact items in my exact sizes on the sales floor. So I pick them up, take them to the register and ask if I can simply pick up these items since they're the exact same as my order that apparently was not ready. Nope, not possible. I'd need to repurchase all of the items and then return the items I purchased online. The manager was extremely unaccommodating, rude, and dismissive of my frustrations. I have never experienced such low level customer service in any other Macy's...absolutely terrible and I will not be returning. Might even chop the Macy's card up after this one, I think I am DONE! Also, as I walking out of the store through the perfume section there was 2 dirty homeless guys just walking through stealing perfume bottles off the counters and the staff didn't blink an eye. This place is trash...treat your actual customers terrible and have gross people running amuck robbing the place. No thank you. read more

I like Kenneth Cole Reaction. There, I said it. And I know everytime I do, a metrosexual loses his wings. But it's true. The fit is good and it's not that expensive. It's certainly more stylish than the Haggar slacks the old farts wear around my office, and I'll be damned if I spend over $70 on an article of work clothing. They should be grateful I'm putting an above-Dockers effort in this. I just scored another pair for $15: Keane: Can I get a price check? GuywithAccent: Iss fiftee nineny nine. Wow! You should really buy if it fit! Keane: $50.99? Five. Zero? GuywithAccent: No. FifTEE nineny nine! One. Five. Keane: $15.99 off? (that doesn't equal $50.99...) Register: $15.99. Keane: Oh... OH!... Ohhhhhhh! ;) From what I hear, this is the largest Macy's in their Western Division. It's really big and, like, full of clothes and junk. But with all their sales, I rarely seem to find anything I really want to buy. I'm more enthused by their seasonal decorations and food court below. They also have great promotions, like free Jamba Juice and Baja Fresh burritos. And when you're done eating, there are plenty of places to wipe your hands... read more

This is a review for Macy's online ordering of Fiestaware. DO NOT!I have ordered Fiestaware at least 3 times from Macy's. In every order were pieces that were not good quality. Scratches,chips and uneven or missed glaze occured.My most recent order ,9 pieces,did not have 1 good quality item.So I wasted my time and returned the large box to a Macy's.The sales person was efficient and noticed the flaws without me pointing them out. read more

Ugh, I am stuck in Labyrinth. Where is David Bowie with his skintight pants and crazy 80s hair? Where are those eyebrows that drag around Jennifer Connelly? Ugh. First Floor: Um, hi, I don't wear Clinique and FYI bitches it's BAD for your skin. Leave me alone. Second Floor: Oh, this is a nice dress. Oh, it's $1,000? Why are people looking at me funny?! I AM A WOMAN OF CLASS DESPITE MY RIPPED CLOTHES. Skip 3rd floor and zoom to 4th floor...Now, I am at home amongst clothes of indeterminable colors and sizes squeezed onto racks. The people working here don't even smell or look as nice as the evil lizards on the first two floors. I need a dress. All I see are jeans. I don't need jeans. Finally a glimmer of sequin catches my eye and I run toward it. Dresses! Everywhere! Wait, hold on. Why does it look like a prom from 1988 puked all over Macy's? Retro is cool, but have you SEEN my body? It deserves more than taffeta and opalescent midnight blue trimmed with velvet. This is no joke. I'm looking for a fucking dress (read: a dress that will get me fucked)! This sign above these tolerable and only sorta-poofy dresses looks promising. All I see is 50% off! Oh, oh....Fine print! "Buy 1 Junior's Dress at Full Price, Get the Next 50% Off." Um, no. Not spending $300 on a dress that might get me laughed at. But the native Floridian in me never fails and my spidey sense leads me to a corner of AWESOMENESS. Bargains! Dresses that are REALLY discounted! 60%! Of course bargain racks are no small feat, as you must tirelessly search through piles of dresses that are a) hideous b) falling apart c) way too damn big In 10 racks, if you are a lucky and persistent shopper, you may find 3 dresses. I find three dresses and trot happily to the fitting room to try them on. Only one dress comes through, in the end. I will not divulge the details as I'm wearing it to the Yelp Holiday Party. But as I admire myself in the mirror, one word comes to mind "FUCKALICIOUS!" The rack that I grabbed this little number from was marked 60% off, which, judging by my estimation will put the dress at around $35. The nice lady at the register REALLY wants me to get a Macy's card. Hey, I like cards. And clothes. Maybe I should get a Macy's card. I cave. But she fucks up. I patiently stand there, carrying billions of packages from a day of shopping, smiling like a robot and wanting to go home. I think I am getting a Macy's card? Maybe? She doesn't know either. In all of this confusion, it doesn't seem to cross my mind that nice lady has not given me the total for my purchase. Like a dumbass, I hand over my credit card and am on my way back through the maze of well-hidden elevators and one-way escalators that is Macy's. As I arrive home, my narcissistic self tries on this hot dress and the receipt falls out. Yeah, no discount. None. Ugh! read more

The Deal or No Deal (DOND) producers gave us a list of what we can & cannot wear during next Thursday's taping. The cannot list is very long and states: no cleavage, no denim, no sleeveless tops, no high heels. Guess what I wore to work today is out. So, thanks to the producers, it looks like my 15 minutes of fame are forever going to be captured on television as an uptight prude - Wait, maybe that isn't too far of a stretch. Since I can't wear anything slutty *pouty face,* and the twin sis and I don't currently own FOUR outfits that match, we have been scrambling to find FOUR cute ensembles that make us look sexy, but still prudish, twenty pounds lighter (hey, broker d-bag who never called! look, I'm on TV!), and absolutely identical - while keeping our individuality. Hmm. Plus, since the sis is a student, and I have a job that doesn't require wearing an apron and placing mints on pillows, I offered to pay for our matching DOND wardrobes. Thank goodness for Macy's. The twin sis and I can shop online together, I can foot the bill (which isn't too exorbitant, a good thing, since we haven't won the $500K yet), and we can each accessorize -and individualize- our identical outfits. Howie won't know what hit him. read more

*This is a public service message.* The next time you're at Macy's buying some support hose, tube socks or a 126-piece cookware set, and the saleslady asks that age-old, scripted question-- "Would you like to open up a Macy's account?"-- SAY NO. "NO! I DO NOT want to open up a freakin' Macy's account. A billion times NO!" Here are a few reasons why: 1) They have a ridiculous $1 "minimum finance charge" thing that gets tacked on as soon as 1 day after your purchase. Hello? I just bought this $20 item yesterday, and you already charge me a "finance charge" of $1, ONE day after? Ridiculous. 2) The online eBill arrives around 3 days after the billing cycle, and yet they automatically tack on the pesky $1 finance charge for the balance of the recent purchase, even though your payment is not due until 3 weeks later. What's up with that? 3) The eBill thing is ridiculously inadequate: it does not include transaction details. So all you get is a mystery number of what you owe, but you have no idea what the charges are for. You either wait for the paper bill or call customer service. Again, ridiculous. 3) Customer service number is touch-tone menu plus pre-programmed voice response set-up. "Please say your account number now." "I'm sorry, I did not understand what you said. Please repeat." How ridiculous do we feel when we have to talk to a recording? If you try to get connected to a human, you have to press 0 SEVERAL TIMES (try 3+), because pressing once only triggered the response, "I'm sorry, I did not understand what you said. Please repeat." 4) Customer service sounded like they were outsourced from outside the U.S. The dude I got had only scripted answers. He "explained" the same thing to me numerous times, without addressing the real issue. Maybe I should've kept him on the line and said, in a sing-song voice, "I'm sorry, I did not understand what you said. Please repeat." 5) Late fees are $15, therefore don't be late. Because, you will likely accumulate finance charges on the late charge. 6) They have 5 "methods" of figuring out how to calculate what your balance is. "Balance Computational Methods" are listed in a really strange sequence: Method 2, Method 5, Method 6, Method A, and Method B. Tricky bastards with their fancy-ass, senseless sequences! Each method is a variation on the same theme of maximizing the screwing of the unfortunate customer. (APR is 21.60%) I rarely have issues with the other loathesome credit card companies because I pay off the balance every month. However, the Macy's card is a royal screw in the ass in too many ways, brimming with sneaky tricks to trip the customer into overpaying. Why deal with this, just to supposedly earn a discount or "reward" on future purchases? Usually everything is excluded from the discount anyway, except for items like Macy's brand grandma-style high-waisted underpants and mass-produced teflon-coated spatulas. Too many asterisks, exclusions and weird charges. Therefore, I am canceling the damn card. Grrr. On the back of the account statement is the fine print, printed in 3 pt, 65% horizontally-scaled (those bullet points are now ovals), 50% screen tinted, condensed font. At the top of the page, is empty white space which they could've used to expand the fine print, and perhaps made it more legible. Instead, they garnished the space with this 60 pt-size, ugly serif font that was horrendously kerned by an amateur desktop publisher: "WE APPRECIATE YOUR BUSINESS." I'm sure you do. I imagine what's also printed after that, in invisible ink, is "MUAHAHAHAHA." *sulk* I just want to rip. it. up. I detest Macy's ridiculous Red Star Rewards charge card. Hrrrumph. read more

After the shopping debacle at Westfield (which I used yesterday as a conduit from BART to the outside world- and that's it), I headed over to Macy's for one last attempt at finding a suitably slutty outfit for this weekend (because that's how I roll). ANYHOW, because I'm tiny and brave enough to do it, I go to the junior's section. Thankfully, there were no actual "juniors" there, so my old self was able to pretend just for a moment that I was young enough to actually be shopping in that section. Mostly I was in that section because they were the most organized in terms of dresses that a) I would wear and b) would want to spend money on that I will be wearing for just one night, unless I take up a career in street walking OR I go to Vegas. As I may or may not have mentioned (that alzheimer's is a bish), I had a pretty good idea of what I wanted. So I'm looking, I'm looking, I'm looking...don't really see anything. I'm resigning myself to the fact that I'm going to have to order online and spend an exorbitant shipping fee, and then I see something that could be passable. I grab it, along with 2 other things. And then I see it. The perfect dress for me. I take it into the dressing room, and stare at myself for awhile. I love it, but will I be mocked incessantly for my lack of covering up skills? Probably, but I don't care. I buy it, plus a backup that has a little more coverage, and take both home. After much discussion with everyone I could possibly ask, I finally settle on the dress with 2 square feet (possibly 3) of fabric. I return the much more demure dress (which did make my waist look fabulous, but didn't show off anything else) yesterday. It was easy peasy, and the person who assisted me with the return, Lynn, was very gracious. You know how sometimes they take personal offense when you return something? Not this time. Now if I could just find a purse...I'll be all set. read more

I was reminded this year just WHY I don't shop at Macy's. I was given a Macy's gift certificate as an engagement gift with the instruction to buy myself "something inviting" So, I headed to the lingere department. Right off the bat, I wasn't impressed with the selection. Admittedly, I imagine they stock for their cutsomer base, but the combination of grannie bras and cheap offerings didn't really fit what I was looking for. I finally selected a gorgeous DKNY bra, grabbed it and headed to the changing room. The bra which fit had a different sort of pricing tag on it, the kind you would see when an item had been returned. It also had a small tear in the strap. I asked the sales assistant if they had any others in my size and she didn't even look on the computer, she just told me that anything found on the clearance rack had no extra stock. I explained that it wasn't on the clearance rack, and asked her to please look on the computer. Turns out there were none left in stock, but she turned around and didn't even offer to sell me the (damaged) bra I wanted at a reduced price, she just refused to sell it to me. Why have something on the shop floor if you're going to refuse to sell it to someone? As I went back to looking, a different sales assistant approached me and asked to help. I explained what I wanted and she said she would find me some bras to try on... and then turned around and started checking out other customers, as I stood there waiting. I finally found my own bras and went to try them on, was eventually found by incompetant sales assistant 2 when she brought (read: threw at me) two bras which were clearly not at all what I was looking for. If I hadn't had a gift certificate, I would have just left. I was faced by inferior product and neglegent and incompetant "assistance" The absolute cherry on top of the whole experience was when the two sales assistants got in a fight IN FRONT OF ME over who would get the commission. In fact, incompetant sales assistant 2 actually won the argument, but then left me waiting (while incompetant sales assistant 1 stood aside watching, with nothing to do) while she checked out other customers ahead of me. As I was finally being checked out, 1 and 2 fought again over another customer's commission. The whole experience was so shocking that I actually asked to speak with a manager (who mysteriously couldn't be found) and then wrote in a complaint about the service. It has been nearly two weeks since I wrote in and to date have received no response. Shocking. read more

"Does my ass look big in these pants?" Depending on gender you have all either heard these words, or said them, at one time in your life. If you claim otherwise you are either a liar or legally blind. Let me give you a piece of advice. If you are a girl do not go pants shopping with a guy. He will think to himself "If you are so concerned, lose some weight because your ass looks the same size in all pants, because that is the size it is", not realizing you really want to know if they flatter your big ass. A girl knows the difference and will tell you, honestly, what she thinks. Go shopping with your girlfriends! When you do, this is a good place to hit up. It is floors and floors of clothing, shoes and accessories. This store carries brands you wont find at other Macy's. It is a shopping mecca. You will find pants that look good on your big ass, guaranteed. If you claim otherwise you are either a liar or legally blind. read more

Did you know that the Yelp Elite shirts given out at the Holiday Party are so small you can get fitted for a bra in the middle of the Macy's Lingerie Department while still wearing one? I went into the Lingerie department to get fitted for a bra in order to replace my lumpy, over worn/over washed bra, when I asked the "bra mistress" to size me up. She immediately whipped out her measuring tape and proceeded to measure my chest in front of God and everyone while I wore my bright turquoise Yelp shirt. I think that at that moment, Yelp.com got the some of the best advertising a free T-shirt can buy. PS, For what it is worth, Macy's has a good bra selection. read more

I like this Macy"s...I agree the service can be hit or miss but generally I think they have quality products which can frequently be purchased on sale. Louis in the men's department was very helpful to me. read more

Disrespectful workers in the woman's dress department! I was looking for a dress for my sisters wedding and was consistently reminded that they were closing in 10 mins. I asked to be let into the dressing room and this retail worker, rolled her eyes and me huffed and went to open the door. Well the reason it was shut was because people were in the rooms. She told me to wait until someone was done and walked away. I found a beautiful $200 dress that looked amazing, but I needed help zipping it up. I walked out to show my husband and another retail worker pointed at her watch and said "quickly we are closing in 3 mins!", I decided to change and leave. Never have I experienced this kind of bullshit. Macys...this is very disappointing. Get a grip on your sales staff. This happen last night 4/21. Disgusting read more

Macy's carries some great brands with good sales, but this particular store is horrendous. I get anxiety when I need to go inside. Last week I went to return a pair of jeans. I waited in line for 20 minutes. When I got to the front of the line and told the worker that I wanted to do a return, she said, "Can you find another counter? We are very busy here." I realize my return isn't helping anyone's commission, but I'm still a frequent customer (online) and shouldn't be treated as a lower class than the customers who prefer to try on and shop in store. read more

Their bathrooms are so cool!! Spoiled myself with some Dior. Love the sales people, they really know their stuff. Also- get a Macy's card and save N additional 15% Good selection. Although the Mac counter made me sad because they don't do pallets. :( but I guess thats asking for a little much since a small counter can't offer EVERYTHING. read more

Dog friendly - 5 stars!!! Inventory - 1 star : ( I come to this location to browse with my dog on bad weather days. I do not come here to shop. The selection in my opinion is geared towards international visitors who think a $120 t-shirt is a steal. The dressing room was a mess when I visited. It was obvious that Macy's has cut down on staff hours due to the economy. If I need to get my serious shopping on, I prefer to haul it over to the Pleasanton Macy's where I find most things that are still selling for full price in Union Square marked down 40% in Pleasanton. read more

My latest experience at Macy's was offensive and even though I am a poor student, I will avoid this store for a better experience at Nordies or Blooms. I was there last week trying on a 400 dollar dress in the special occasions section. I wanted this dress, I needed this dress. But for the life of me, I could not zip it up (it had a disappearing zipper) and I could not get a sales person to help me. I kid you not, I asked for help three times from different Macy's employees, and I was told "No." Listen: I asked, "Can I get someone to help me?" The person told me "No." So I asked someone else, who also said that she was too busy to help me. Apparently Macy's has decided to cut down on costs by hiring laborers to return clothes to the racks who do not speak English and eliminating a majority of their sales staff. Not a good plan Macy's. Not a good plan. So then I went to Nordstroms and the sales person there wanted me to march my butt back to Macy's to complain to a manager about my experience because he was so offended for me. read more

This is the largest Macy*s I've been to, and I love the look of it from the outside at night! It's smack-dab in the middle of Union Square, and it's well-lit, clean, and has an extensive selection! There are 6 floors, and there's even a Cheesecake factory in the middle of it. The staff that I encountered here were friendly. read more

At the risk of sounding like a ditzy snob, I've always thought that Macy's is the Ross of upscale department stores. And outside of the downtown San Francisco flagship Macy's store, that is still completely true. Most Macy's stores carry crappy brands, have horrible customer service and are a complete disorganized mess. And until yesterday, I always kind of thought the same thing about this Macy's store as well. I guess they have recently completely re-vamped their women's contemporary clothing section, because when I went in yesterday in search of a birthday dress, I was totally blown away by the impressive quantity of quality clothing items, brands and the remodeled layout. I'm going to go out on a limb here and say their contemporary section rivals Bloomingdales and Saks. I ended up finding the PERFECT dress...something more couture and sophisticated that I was ever expecting Macy's to carry. I'm so in love with this dress...and the women who helped me were extremely helpful and gave me free alterations as well...I mean the damn dress was expensive enough on its own. As for the rest of the store...everything still seemed the same as before. The shoe section hasn't really changed and neither has cosmetics. However, that contemporary section will definitely draw me back in. Ladies, check it...it's been much, much improved. read more

Every time I come here, I always have to help myself. I asked someone in housewares where their French presses were. She didn't even know what it was. Why do you even have a job? Maybe I'm a bit harsh, but at least know where the coffee items are because she directed me to the wrong section anyways! The fourth floor seems a bit disorganized. The only saving grace is the cosmetics floor, if someone is willing to help me. I don't shop here unless I'm desperate. read more

The filipino lady at the Shishiedo counter is ABSOLUTELY USELESS!!! She was too busy gossiping with her friend to help me process a simple return. I had to go to the Estee Lauder counter to get any help. I hope you know we're in a recession and you're indispensable. read more

I'm not sure where to start. I also feel that no matter what anyone says, Macy's more than likely doesnt read yelp or even care...so here we go. I often find myself shopping here to use my 20% coupon on top of sale items, so I pretty much only come here when Rachel Roy has been generously marked down. I always come across sales associates gathered at a register complaining about the company, "ooh girl, I have had enough, I can't take it anymore", etc. No one seems to want to work here unless they can convince you to purchase your pile of clothes with them, as we are all aware it's commission base sales. I see a lot of employees leaning and resting at the register. Are there any actual managers running the show here?! I was in the fitting room in the impulse department and had to call over the associate to take out a left behind pouch of cocaine...or maybe it was crack? None the less it was certainly drugs, and that was definitely a first for me. The staff seems beyond jaded, lazy, rude, lacking work ethic all around, and just down right lacking class. I find myself pulling away from this place the older I become. I know the management here is a little insane as I have held a position here many many years ago. I am sure the staff here still finds themselves lacking any type of moral, and it always starts with the top. So to blame them entirely for my bad experience would be wrong. Macy's needs to really do a clean sweep of this place. read more

The Macys in Union Square currently has the largest selection of the new Tokidoki Carnival line in the nation. The. Nation. http://i284.photobucket.com/albums/ll36/kristiakemi35/Tokidoki%20Collection/IMG_3094.jpg says it all. (: So there I am in LA - Disneyland, earthquake, Turkey legs and all - and I get word that the Macys in Downtown San Francisco gets their shipment of the new Tokidoki Carnival line. Great. Perfect. I've only been waiting for this day for the past three months and the ONE time I head down to LA all year, is the day that San Francisco gets their stock. :( Lucky for me, though, this Macy's got a TRUCKLOAD of bags and there was still a lot to choose from when I came back from LA! They had 53+ of one style alone! Whoohoo! Tokidoki heaven! I snagged a perfect Carnival Bacio ( http://www.yelp.com/biz_photos/GMwurbj7bT89ltr8yS2mwg?select=XZNZIxaMB_dOqVKqJhROyg ) and the customer service at the Macys downtown was actually really friendly! A woman came out to help find the right bag for me and even gave me her card incase I had other questions about LeSportsac/Tokidoki. She didn't scoff at me when I couldn't find the right print placement out of all the bags on the shelf and even went to the back to bring some more out. Can you imagine? An employee *actually* went to the back room to find something else for a customer. Unheard of. I've become numb to the "everything we have is out on the shelf" motto, so when she said "let me check in the back really quick to see if we have more" I was shocked. ESPECIALLY when there were already 30 bags out for me to choose from (: As I was browsing, a different sales associate noticed I was carrying another Tokidoki bag from 2007 and gave me an extra Qee (a keychain that comes with all Tokidoki bags) for FREE. Those white bear qees are no longer made and often sell for $30 on ebay - how nice of her! (: I've actually never really been a big shopper at this Macys - for no reason in particular - but I definitely wont hesitate to come back for the next Tokidoki release in late August. There's something on every floor: Purses and Clinique on floor 1, clothes and bedding, and shoes on 2, 3, and 4... And cheesecake on 8. mmmm *drool* How can I complain? I can see all of you rolling your eyes at me. Quit it. Now. *humph* read more

Macy's - Tokidoki Carnival Bacio: one of a kind find at Macys downtown - Department Stores Near Me - San Francisco, California

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Another damn wedding. Another damn gift. I don't even know these people. To Macy's! It took about 8 minutes to find some nice Polish glassware. "I'm in, I'm out," I thought. "I'm good at shopping." The sales clerk was an older, friendly gentleman with an aw-shucks folksy disposition. After running my Macy's card, he said "oh! Aha! Sir, I've been instructed to tell you that you qualify for a new Macy's Visa card, with reward points." "Yes," I said, "I got the application earlier this week. I'll have to go over the paperwork when I have the time." "I should tell you, the points you earn are redeemable on anything in the store, and..." "Yes, I know. I'll sign up for it later," I lied. "Well, I can sign you up right now if..." "No, I don't want it." "It's an easy application, really, I can..." "No, thank you. I don't want the card." "Sir, because of your excellent cred..." "DON'T GIVE ME THE CARD." "OK. Please sign, sir." I signed the little grey LCD tablet with the fake plastic pen. Thinking I was done with the transaction, an unexpected message popped up - "Thank you for accepting the agreements to the Macy's Visa Rewards Card! Your new APR is blah blah blah..." That little fucker. "I don't want that! I just signed for the credit card! I thought I was signing for that stupid Polish bowl! How do I go back? Where is the back key? WHY DOESN'T THIS HAVE A BACK BUTTON?" "Don't worry," the clerk said, looking at his computer monitor. "It didn't go through." "It didn't go through?" "It didn't go through, sir." It went through. I got my new Macy's credit card in the mail a few days ago. I understand the managers are pressuring the clerks to do these kinds of things, but tricking customers into signing up for credit cards reeks of Glengarry Glen Ross, and I expect Macy's to have a little more dignity than that. The bowl was nice, though. read more

Do you ever find yourself talking to your boss' wife? I do. She's cool enough and a wonderful woman but she loves to talk. I find myself nodding as to not interrupt the flow of information. She's lawyer and very smart and I can't be rude to her. (She is the boss' wife.) So in my nodding one day I haphazardly agreed to sign up for a personal shopper at Macy's by Appointment. "It's great! You tell them about what you want and they get all the stuff for you! The service is free!" I was a little iffy about this. I'm HELLA picky. Even I hate shopping with myself!!! I couldn't say no though and since she was sitting in my office, I had to make the call. So I decided...why the hell not? It is free. It was great...I did a quick walk through with my personal shopper and said yay or nay to some things so she could get an idea of what I wanted. Then I went into a HUGE dressing room and tried on a ton of slacks for work that my personal shopper found for me and I didn't have to do A THING!!! I hate crowds. I hate stupid people. Therefore I hate shopping. Especially for myself. If I can get someone else to do the shopping for me? FOR FREE?!?! That is an ideal situation. Thanks to my boss' wife, I now have one less irritation to infect my life. read more

I'm a new fan of Macy's. Macy's can be hit or miss depending on where it is located ie. city/state. But this Macy's is freaking awesome. We decided to buy some new wine glasses and because the bf was a Macy's card holder, everything was 20% off. Cool. So when we got home the glasses turned out to be different. It was my task to exchange them. Upon exchange, the sales person stated that I could not do an exchange. She'd have to return the item and then buy the ones I wanted. Okay that's fine. Only problem is I didn't have the Macy's card that was used during the previous transaction. Sales: Do you have the Macy's card? Me: No, can I just give you the # because that's what we did last time. Sales: Oh, are you not on your husband's account? Me: errrrr (actually, it wasn't my husband) no, I'm not. It's okay, I can pay for it. Sales: Well we can do the transaction over again and use a gift card as the tender. Me: Okay, sure. Sales: Did you want to be put on your husband's account? Me: (again, not my husband) No, its okay. That's not necessary...yet. (I could get some new shoes out of this) Sales: Oh, newlyweds? Me: (nope, not my husband) Haha....he doesn't trust me. Sales: I totally understand. Took me a few months before I got added to my husbands accounts. Okay, Mrs. _________, please make sure you check your husband's statement to make sure everything went through okay. Me:Okay...... Sales person was awesome and very helpful throughout the entire purchase. I got my glasses and a husband. All in one trip. Not bad...not bad at all. read more

December 27, 2007 Why do you people shop here?????? It is too frustrating dealing with some AIR-HEADED imbecile that does not know how to put receipt tape paper into her cash register and get a paper receipt print out after TEN minutes of waiting for her to say "I can't give you a receipt for your purchase". I tell her to call her manager for help. Another TEN minutes later (fortunately) another sales GIRL puts the paper in, closes the register, hits the CORRECT button and the receipt spits out, while the original sales girl is on her CELL PHONE on the floor with her friend and saying that they can meet by the escalator and she can put her Macy's discount on her friends purchase, "no prob...doin it all the time for her homies..." Shoe department looks like it was hit by the worst kind of hurricane. DISGUSTING!!!!!!!!!!!!!!!!!!!!!!!!! This is a SHITEhole of crappy CRAPPY staffing. AND they are UNION workers of a RETAIL union of the worst kind. read more

Santa was there but no elves to take photos. Said 8am online. We've been waiting for 50 minutes to get a photo. Had to leave to goto work. Bummer and a waste of time. read more