just called in for an order which has been canceled after 18 hrs of order the guy in shoe department hold me for 10mits after long waiting I hung up the phone not worth it. read more

macys this is a good place for shopping. there are different kinds of brands. if you like fashion, you should go there. everyseason they change the clothes, you will find new clothes,and some clothes have discounts. if you want cheaper clothes, you could make a macys card, it is good that you will get discounts again. Aslo, it is one of the biggest shopping centers in Amercia, read more

Very good selection of nice and affordable clothes. However, be careful of getting a Macy's card. After obtaining one I was unable to update my information, without which I could not receive a balance statement, without which I had to guess at the amount I should be paying them. read more

Stay away from Macy's !Period!! Tried buying an espresso machine at Macy's.com . My order was accepted at 11:00pm. Next day I get a notice that the order was CANCELLED because they "randomly flagged" my credit card ( not Macy's card) and I didn't return the two phone calls made from New York to my home phone during working hours. (12:00pm ad 3:00pm).I've never had any problem with this card and have an excellent credit score. They refused to tell me what was wrong, insisted that I again wait online to talk to someone from my home phone. I did try calling and their office was closed. After writing to them I got a generic form letter. I will never shop Macy's online or in store. Stay away!!! read more

Great selection on beds. Had a warranty issue after 2 years and they covered it. I had to discuss it at the manager level but they were honorable in the end. read more

It's very good stor in union square at SanFrancisco! You can find everything you want! I love it. Twice a year I go there and I come out with lots of stuff with great price! read more

Joy who helped us at the Godiva counter really went above and beyond to make my friends and I so happy and feel special, so friendly so nice ! Thank you Joy! read more

Last year I ordered a beautiful couch from Macy's unfortunately it broke 11 months later. I called Macy's they couldn't be more helpful and concerned they sent someone out to access the couch and they agreed it had to be replaced. They set everything up in their computer so I can go pick out another couch it was so stress free! Thank you read more

The worst experience I ever had with a department store was opening up a Macy's credit card for a mere 20% off my purchase total. If macy's had their act together there never would of been a problem. And yet, I had to spend hours of valuable time to rectify an error caused by Macys. I work across the street from Macy's and frequently shop there, however now I will not. The fact that I had to argue tooth and nail to get Macy's to correct their error was literally ludacris. Upon insistence from a cashier I was urged to open up a Macy's account for some sale offer. I was told all I would need to do so, was to produce a debit or credit card and that it would be easy as 123. What a joke! Well, guess what? Macys some how got my address incorrect even after prompting me to check over everything. (which was correct when I looked at it) I never got a bill nor did I ever get a credit card, which was promised to be only 3-6 weeks. So you can guess that I got worried when I never received either. No calls, no bills, no effort on Macy's part to get in touch with me, I took it upon myself to go in and talk to Macy's only to be informed that I must pick up a white courtesy phone on the 6th floor to speak with a credit dept person. I spoke with a credit rep and while she said the original bill was returned for a wrong address that she would take care of everything and mail me a bill. I received instead a xeroxed copy 7 days later of an amount I owed. This copy was not as detailed as a real bill but since I was worried about this matter I promptly mailed back the xeroxed copy paid in full. Well hopefully, you can then understand how pissed off I was to find that I owed more money because the xerox copy was not accurate plus a $25 late fee was added for macy's own error of late billing. Once again I was on the phone with macy's where I found the reading of honey-coated scripted responses offensive. I proceeded to speak with three people about this matter and had to call back yet again to get access to a supervisor. The woman much against her desire, finally removed the $25 late fee and helped me to discern what was owed. I insisted that she close the account and made it more than clear that I did not want any other issues with the matter and that the final balance was to be paid in full. No more hidden fees, late charges, or interest. Did I tell you I received the real bill finally in December? I think it was around December 20th or 21st, well after I had insisted that they mail it to me back in beginning of November. Today Feb 2nd I went down to my mail box only to find a bill from Macy's for $2 owed in interest. So today once again I found myself on the phone with macy's. What a Joke. I will definitely tweet and yelp and do all to encourage people not to open a charge card with Macy's. I really do hope and Pray that Macy's really closed my account. because even after insisting three times I still am worried about the incompetence of your credit dept. not getting it right. I am sorry you lost such a great customer and feel as though you wouldnt need to try and recruit so much if you just worked on customer service and aptitude. Thanks for your ear. read more

We have purchased several custom pieces of furniture at this store and had the best salesman ever (Craig Bishop). He followed up regularly, took the time to explain everything and never made us feel hurried. Even after the delivery he called to make sure we were happy and all went well. Excellent service and good product. read more

Warning!! Do not get a Macy's card!! They have the absolute worst customer service and if you cancel it be prepared to pay the $2 interest that they don't discuss when your closing the account. Oh and when you go to pay the $2 have your check book ready because they do not take debit or credit cards. I will NEVER shop there again!! read more

the best macy's location for shopping! great customer service in san francisco branch!

Every employee that i have encountered at this store today has NOT been helpful. First the security guard sent me to the wrong place to pick up my web order. Then the web order desk/customer service sent me to the wrong department to pick up my order. I waited about half an hour with the sales associate not even greeting me. When i finally said something about being helped the other employees at the fine jewelry wouldn't even make a call to the manager for me, they were bickering back and forth in front of me saying "you call" and "i can't call." Finally a sales associate helped me and she couldnt even find my order. She kept looking and looking and went all over the store checking and calling the manager. Finally she found it where she looked for it in the first place. It was a whole big fiasco to pick up something that had already been purchased and paid for. Last thing, we went downstairs to get the parking validated and when we got to the garage the attendant said the stamp was on the wrong side and that the machine couldn't scan it. However, he took care it! read more

I have such a good experience shopping at Macy's, salesman are helpful and nice!!!!!!!!

I dont like this Macys! im sure its because not very good customer service. I have bought things from there 4-5 times in the past and never encountered good customer service. great place and location but im not buying there again:( read more

By far the largest Macy's store in the Bay Area. I shop here nearly every time I'm in the city. Great sales.

Positives: - Adorable kittens and puppies in the window, available for adoption. - Extremely patient young woman who searched all around the stock room trying to find me a pair of brown leather boots that would fit my large calves. And even though there were hundreds needing attention, I never felt she forgot me. She looked genuinely disappointed for me that I couldn't find what I wanted, rather than the fact that she wasn't able to make a sale. If I could rate her alone I'd give her five stars. Negatives: - I really wasn't going to go into Macy's after their firing of their Santa, but I was desperate for boots, and happened to be in that part of SF. 0 stars for the lack of care and respect for a human being!!! - What made me mad enough to write this review was the "mature" woman working at the Bobbi Brown counter. When I approached the saleswoman, I began with a compliment of the brand's line of concealers. I told her I was looking at either the Creamy Concealer or the Corrector, whichever would help better with under-eye circles. She looked at me as if I was a complete idiot (even though I've been doing make-up for 7 years, part time professionally). In the middle of "helping" me, another customer appeared, one the saleswoman claimed promised to return, and thus ignored me and began applying makeup to the other customer. While my mother and I tried to search for the concealer ourselves, the saleswoman thrust BOTH the corrector and concealer at me, and told me that it was a three step process, and she would first have to correct my complexion and then try the concealer. EXCUSE ME? I understand the product is called corrector, but you do not tell the customer they NEED correcting, all she had to say was "first use the corrector under the eye, then apply the concealer." Would that really have been so hard to say? My mother and I were seriously offended, and decided we would take our money elsewhere, and of course as soon as we began to move away from the counter, she tore herself away from the other customer and told me she could find someone else to help me. Too little too late you nasty woman. NORDSTROM HERE I COME! read more

I placed a two item online order with Macy's online before Christmas as a present for my son and DIL in Texas. One item was back ordered which was no problem....it's a late January birthday present. The other item was shipped right away, to the wrong address...my address in CA. Then on January 1, the back ordered item was canceled. The e-mail said I could talk to someone between 6 and 12 AM, but when I called at 8, and worked my way through the unfriendly call tree, the recording said not open until 9. When I finally got a live person, I learned the order was canceled because they didn't know if I still wanted the item and didn't want to hold my payment.....but they hadn't charged me, and why not ask me before canceling.....no explanation. So I replaced the order. Then they asked me to write a review promising a chance at a $1000 drawing if I did....so I wrote the review, then learned that the drawing had already taken place in November. It's obvious Macy's doesn't have their online act together. I asked to speak to a supervisor after replacing the order....got transferred to a voice mail.....no call back three days so far. Caveat emptor!. read more

SOS from Italy! Hi to everybody. On 18 june 2011 I bought 5 pair of shoes in woman dept. in Union Square - S. Francisco. One pair was a present to my sister who discovered - once I got back home - that they were two shoes for the right foot (not one left/one right!): that's because the sells guy, after I tried the right foot went in the back, put the "left" in the bag and I - tired - didn't check. Now I have two rights and they have two lefts... Than began the trouble: how to communicate with Macy's? Maybe I am wrong but I didn't find any customer care e-mail, only for macys.com customers, who have to fill a form with an order number (which I don't have, obviously); no e-mail for "physical" customers; no fax number, no P.O. box. I tried to call the store, and after at least 15 calls with people always connecting me with someone else, and 23 minutes spelling my email (chiarameo@libero.it), sweating and nearly crying (one of the guys told me that the manager would have write to me), no news from Macy's. Can anybody help me? On macys.com I read that I should go personally at the store's customer care, but it seems not such a practical and a modern way to solve problems to make foreign customers catch an airplane and cross the world... 1000 Thanks by now. Chiara from Genoa - Italy read more

Most of my shopping experiences with Macy's have been ok, but new credit cards cause inconvenience and delays (Insert 2-3 times per transaction, not swipe once). I complained about it and got an email apologizing and inviting me to use a 30% discount code. I spent time online shopping, and then the promo code didn't work. I then called customer service, and spent 12 minutes either repeating the story/question with customer service reps who are untrained, and she kept offering to waive shipping costs in lieu of the 30% discount.....NOT the reason I called. Stupidest, worst customer service staff I've ever encountered. read more

They didn't accept all the coupons. There was no one at most of the cashier counters. Had to wait over 20 mins in the line. It's Macy's.

Hello there Macy's peeps..I've been shopping there now on and off for years and I love all the latest newest stylists of clothing that comes in and there's always one special lady that is always so nice and totally hip too! ha and she keeps me informed and just keeps me looking so good ha....:).. I mean people at work are like hey Michael where did you get those jeans? they rock!and I just smile and tell'em to go see Maylene Allen at union square on the 3rd floor she's the Desil queen! Absolutly outstanding customer service always not pressured just really cool,with a smile!Definitly management materail l!And I'm totally looking forward to doing business with her in years to come!You need more employees like Maylene! and a special thanks to Maylene Allen you're the best!! Michael Niu. San Mateo. read more

Macy's in SF is cool place to shop. It is clean and nice. but can get crowded. You can use BART to get there. It is the best social place. As for shopping can get hectic. I would advise to plan ahead to pick out the style you want. I usually go on to www.collagemate.com to check out the sales and clearnance and try on the clothing on me to see. It is kinda different but interestingly to help me. read more

Wide variety of makeup & helpful people in their departments. You can find what you're looking for with their large selections of clothing, intimates, & makeup. Paulina is the best person for you to go & buy your intimates since she's very knowledgeable, has patience, and is compassionate. read more

macys had a long line of being glbt friendly, and good diveristy in union square

part 1 of the quest for the baddest black leather jacket. (yelp can only handle 5000 characters per review) i'm no fashion maven, but in my layman's opinion, every guy should own a black leather jacket. it's like an extension of the penis for us guys, you know. sports car, motorcycle, remote control and a black leather jacket. so since i'm not into sports cars and can't get a motorcycle after my last accident cuz mom and girlfriend will cry until i get all guilty and my damn remote control to my 13 inch tv is broken, the extension of my manhood is pretty much limited to a black leather jacket. not just a black leather jacket. the baddest black leather jacket! yeah, i know. it's pathetic, but even a geek like me gets penis envy sometimes. um, what? what did i just say? wait, i already have a monkey. just not an extension yet. hence my quest for the baddest black leather jacket... so i've been searching high and low for this baddest boy in the city for almost a year now. vintage stores, thrift stores, boutiques, leather stores, gay and metro mecca stores, etc.. no such luck. no extension to my baby. i'm doomed!!! as a last act of desperation, i capitulate and walk into the the store we all love to hate- macy's. i was hoping and hoping that maybe, just maybe, i can find that elusive baddest black leather jacket at this monstrous building that is six floors tall and occupies like three blocks. on a side note, i swear, union square should change its name to macy's square cuz there's no presence of union whatsoever here. just a whole lot of cheap labor who are forced to smile every day. yeah, i understand. i would hate to be you, too. anyway, getting back to my hot dog extension hunting. hey, shoppers and tourists, get out of my way. can't you see i'm desperate? can't you see that i'm on a mission impossible to find the baddest black leather jacket? where the eff are you hiding at? let's start with the basement. the basement: damn! whole lot of surfing wears for kids who don't surf. how do i know they don't surf? well, when did they start making xx-large surfing wears? most surfers are relatively lean cuz damn it, it takes a whole lot of energy to paddle and try to catch the wave. ok, let's move on to the other side of the floor. oh, this must be the hip hop wear or urban wear, but not too many hip or hopping people here. just a few tiny asian and white kids with zits and three inch spiked hair. by the way, what's the deal with their clothes? they're like 5'4' and 120 pounds, but they dress like they're 6'4' and 250 pounds. so why the xxx-large jackets and shirts? do they think it makes them look bigger and badder? i think not. wear something that fits you, kids. shit, i sound like an old person. damn, i must be getting old. anyway, i scan the rest of the floor. no leather jacket. next floor. 1st floor: underwears and underwear male mannequins. hey now, there's no need to flaunt your perfect pecs and abs. look, i'm already feeling insecure right now about my monkey. is it really necessary to strategically place the adonis mannequins with perfect hair and perfect body every ten steps? i get it. i'm fat. well, sort of, but i will not starve myself to look like one of them. hell no! ok, let's move on to the other side of the floor. oh noooo!!! striped dress shirts and ties everywhere! my stripe-dar is off the hook. must escape. must escape immediately! 2nd floor: oh great, ralph lauren and his polo shits. hey, i have a question. why is it that polo ads never feature asians yet so many damn asians wear polo shits like it's an elitist symbol or something? why? wait, if ralph can sell his shit to an entire race without any kind of target marketing, that's effing brilliant. oh, how i hate shrewd old men. by the way, if another old man stares at my girlfriend's tits again, i don't care if he can get it up or not, i'll still kick his arse. anyway, i scan the floor. oh wait, leather jackets! i almost pre-cum as i rush over to the jackets. oh no! these are "middle" leather jackets. you know, for middle-aged men with fupa (tm john g) or middle america. actually, i think you can purchase them on one of those shopping network channels for $69.99. and shipping is free. ok, on to the next floor. part 2: http://www.yelp.com/biz/r93Ifk44x0MFwgWMB2Co6Q?hrid=T3gkM3axvCLNmwq30IjfAA read more

I have just spent a frustrating 10 minutes total (first with the Macy's at Stonestown and then Union Square) trying to get a live person! Listened to numerous prompts which in turn all lead to more prompts and then vm. So frustrating and very bad customer service. One should be able to hit the '0' button to get an operator who can then direct you forward. None of my questions were in relation to the prompts I listened to and when I hit 0 I got a recording saying they did not recognize this!! I have read numerous articles on the Macy's at Stonestown closing this March but none have given an actual date. I also want to know if I do buy items at Stonestown how is payment made given they are closing down? Both simple questions but after getting nowhere on the tel # for Stonestown, I then tried the # for Union Square. Again, more prompts, more recordings! If this is the state of their customer service then I am not surprised some of their stores are closing. A customer has to be able to communicate with the store they do, or are thinking of doing, business with. Hearing numerous prompts and vm does not endear me to a business as this is the first impression a would be customer gets. Macy's you are on my 'hard-to-do-business-with-and-high-frustration meter' right now! read more

this place is the WORST. i went in last week and bought a cute marc by marc jacobs dress on sale. the guy helping me said he would give me an extra 30 percent off since there was a sale that coming weekend, the catch was i couldn't actually take the dress home until friday. i thought ok that sounds reasonable. he gave me a call ticket and said i could come in within two weeks, give someone the ticket and they'd go to the back and pull the dress. i told him i would come early that friday he said it was fine and i shouldn't have to wait more than a few minutes. great. i went to macy's that friday to get my dress. he wasn't there, just two washed up old women. 45 minutes later they STILL couldn't find my dress. i had to leave for the airport. they said it wasn't filed properly. i was livid. i thought the extra 20 bucks that i saved was not worth all this. i thought this would NEVER happen at the marc jacobs boutique. the sales women were TOTALLY ridiculous. i left pissed. a few hours later, when i was already out of the state, the guy that sold me the dress called to say the dress was there, filed under the N's. he said he found it in 3 minutes. was this a joke? i couldn't believe it. i was happy he called and found it but i won't be shopping macy's anytime soon. read more

I used to like coming to this Macy's because it has a wide selection of items. Every yr, I would come to this Macy's around Christmas time when I'm visiting SF. However, after my recent experience at this Macy's, I don't think I'll ever go back to shop there considering there are Macy's in other cities that provide me better customer service. My review is particularly about my experience in their jewelry & accessories dept. on the 1st floor. I ordered a bracelet from Macys.com and because it didn't fit, I wanted to return it in store. Now I could've done this at my local Macy's, but since I'm heading to SF over the weekend for X'mas shopping, I might as well just drop by to take care of this return quickly. BIG MISTAKE. First of all, I know it's holiday season so it's crowded. 90% of the sales associates were helping customers. I went up to sales associates who weren't doing anything except flipping some papers on their desks for assistance and they all pointed me to return at the fine jewelry section because my item was a fine jewelry. I waited 10 mins. No one helped. Some sales associates walked by several times. Didn't make eye contact. I got frustrated and once again asked another sales associate at her counter not doing anything despite that's she's not in the fine jewelry dept. She pointed me to ask the woman in the counter across from her. The other woman told me to go back to fine jewelry section. Again, I waited and waited. Then a sales associate came up to me and asked if I needed to do a return. I thought to myself: ok, finally! To my shocking experience, she checked my receipt and item, then asked," Oh it's fine jewelry. Is it expensive?" Then she said," Well I can't ring you up because I'm not in that dept." Then she walked away. So for the last time, I finally went up to this Chinese woman (sales associate) who was helping a customer. She quickly turned around, furious, and yelled," WHAT?!" I told her I needed to return something and no one was able to assist me. She gave me a nasty look and turned back to her customer, completely ignoring me! That really drew the line for me! I didn't want to make a scene and was already too angry and frustrated to approach anyone else. I walked out of Macy's, swearing to never return to this store. I ended up returning the item at my local Macy's w/ sales associates who actually cared to assist their customers and speak proper English. It seems like the SF Macy's has hired a lot of people to specifically assist certain tourists, pressing them to buy this and that so that they can get their commission. Horrible horrible experience! Plus, if I really need to buy super expensive jewelry, I can buy them at Saks or Tiffany & Co. Forget you Macy's! read more

Ah! Macy's. This review is for the make-up counters only. They are everywhere on the street entrance floor, all the make-up brands so why, yes, why is it that they hire those teenagers to work there? Where are the real make-up artists? Don't they exist at Macy's? Once in a while, they have a few of them coming and going from one Macy's to another who seem to really know their stuff. But, for the most part, it's a matter of luck. You will end up with some nice, professional, caring salesperson or you will get the teenager/20-year old female with an overly-"painted" face and if you let her do your make-up, beware that you will have the "doll" look that you may not want. Then, as you walk home that day after buying over $100 worth of products and looking like Barbie, you'll be torn between convincing yourself that it's ok because you got out of your "comfort zone" or wondering if you should hide until nighttime because you look like a clown. Your choice! read more

I got a job at Macy's and it is nothing short of evil. They worked us 13 days in a row at 3 hours a day. Never would they give us a schedule or even feed us (we worked in the food court) we had to pay for everything, if we ate anything it was considered theft. They searched your bags coming in and going out. When I decided to start a Union, (this is how slimy they are) instead of firing me they had security (several guards) walk me into a room where the shoplifters are kept they then screamed at me to sign a paper. I refused so they blocked the door. I was told to sign a paper for at least 15 minutes. Finally when another employee came in I ran out, but had to have my bag searched. I let them and then again in the office they blocked the door and kept on about signing some paper. I tried to leave but they just kept blocking the door. All because I threatened to start a Union. When I contacted the store manager he kept fishing for reasons that may have justified them keeping me held hostage. He did not care about how I was treated or outraged that Macy's security were acting like cops, no, instead he just kept trying to justify why it was OK to keep an employee trapped by security who had not done anything wrong, besides false imprisonment this was not only illegal but it is the same strong arm tactics used to bust Unions from long ago. I cannot tell you how disgusting these people treat their employees. And for any employee to say that Macy's treats them well, are lying, in fear for their job, too young to care, or a Macy's employee that gets preferred treatment for being a lacky. They work people only a few hours a day, but day in and day out. And when they hire people they are categorized as "on call", so they do not get health insurance or even a schedule or set hours. They send you home if business is slow and they make sure that you are not allowed to get a second job. Please, I'm not making any of this up, please do not shop at Macy's. We work so hard and get nothing. All we want is a little bit of respect and enough money to pay our rent. And to add insult to injury Macy's, besides making us pay for our meals, they tell us to shop and take advantage of our employees discounts. How can we do that if they do not even schedule us more than 3 hours a day?!!! At minimum wage and after taxes, we are scrambling to pay rent. And even if we eat at the food court and they give us a discount , we still cannot afford to eat there with the hours they give us and the pay we earn. I hope anyone who reads this will not shop at Macy's and support their vile practices. We are the workers of Macy's and we are tired of just words and slogans. We just want to work hard and have the chance to make a better life not have a carrot hung in front of us that we can never get to. read more

this review is for the mattress store at macys. ANY macys. because the policy is all the same. spend good money, (in our case $2000) on a pillowtop, king-sized, stearns and foster mattress. have it delivered to your house. realize it has been absolutely doused in chemicals. (and then wrapped in plastic too soon) continue to try and air it out for a week. call macys for a return. be told that you can either pay a $70 pick up fee PLUS 10% of the mattress, or wait two weeks for someone to come out (perhaps to give it more time to air out?), confirm that it does indeed smell like bug spray and paint combined, then return it at no fee. but if that person feels it falls within the realm of 'new mattress smell', at that point pay 20% of the retail price plus the pick up fee. never mind that we've been physically sick for a week from it, can't sleep, headaches, the whole nine. i will never buy anything from macy's again. terrible customer service. and even worse products. read more

We visited Macy's Westfield Topanga Canyon store in Woodland Hills, CA on 11/24/2017. We were interested in Nespessro black Friday sale offers for Vrtuo with Aeroccino, product number 044387071352. There was a person demonstrating the product (from Nespesrro) and we were told that sale price was $162.99. When we bought the product the cashier said the vendor demo person was wrong and the sale price is actually $169.99. The same product we later found was listed online for $161.99. The cashier refused to believe that we were offered $162.99 from the vendor. The cashier was not courteous. When we tried to call the customer service, our call was disconnected three times in a row. We can hear someone picking up the phone and then disconnecting. Don't trust this store. They make false representation and take advantage of the customers. I will never shop at this Macy's and will recommend to others not to do it either. We deserve better. read more

i have to update my review (from 1 to 3 stars) based on the fact that after 1.5 years of issues and spending at least 80+ hours dealing with this issue, my issue was escalated to a team and Macy's finally let me return my horrible couch for a new one. i haven't gotten the new one yet so TBD on whether i have issues with that. however, i am going to include my original review so you know what you may be signing up for. i doubt that all customers will get to return items but i was lucky and hope that if you encounter this issue, they will be able to help you out in some way! original review: NEVER EVER EVER EVER EVER EVER EVER BUY ANYTHING FROM MACYS FURNITURE. I have had 100% (ok maybe 99%) the worst experience of my life and the store can't do anything and their customer service (national not at the store) is the WORST. It has now been 10 months and i don't have the couch i ordered. i got the couch 2.5 months after i ordered it and i was very excited except 1/3 would not fit from my stairwell into the hallway. Not the end of the world but because i had to order a different piece (2 instead of 1) i had to spend an extra and unexpected $600. if i knew it was going to be $600 more i wouldn't have purchased this couch. and yes, $600 for the same size couch but it would be in 2 pieces so it could fit into the apartment. Obviously macys can't help this but they apparently were supposed to inform me of this size issue, i was supposed to measure the clearance to make sure it wasnt an issue but ops - of course they didnt. so now i am spending $600 more than expected and they didn't even offer me a discount or refund or anything to help with $$$...which obviously they are able to do but just didn't want to. Because i ordered custom fabric i had to wait another 2 months for this piece. once i got the entire couch, it only took me a couple of weeks to realize that the fabric was damaged (looked like water but not 100%) so had to order 4 new couch cushions...which took another 2 months to get...and surprise 1 of the 4 was the wrong shape. now its been another 2 months and i called yesterday and surprise - never ordered it, even though i confirmed TWICE on the phone that they did. i will probably have to wait at least another month or two for my 4th and final cushion but honestly i 100% wish i could just return this couch and spend a little bit more (not that this 3k couch was cheap) on something from a legit store that actually has good customer service that can actually deliver the first, second, or hey even third time. and i have spent way too much time dealing with this... when i say I've spent at least 8 hours to/from and in the store, at least 14 hours on the phone, and endless hours of stress in dealing with this, i am not even exaggerating. this was the worst experience i could ever imagine and would have gladly paid at least $1k more for a better experience. not to mention the quality isnt as good as i saw in the store and its not even comfortable. if i could return this couch i would. read more

In the last year and half I bought a couch and a mattress from Macy's. The product and delivery were great, but don't believe anything anyone tells you about financing your purchase. I'm pretty sure Tony Soprano runs the Macy's credit department. My latest purchase had a credit protection charge added to the bill that I never signed up for. When I called to find out about it I was told that I had signed up for it and that they couldn't remove the charge. They told me I would have to call the credit protection company directly to cancel the plan. After complaining they put me through to a "supervisor" who removed the charge that ten minutes earlier could not be removed by Macy's. Everything about their billing process is set up to deceive the customer. My plan was supposed to be 12 months no interest as long as I made 12 equal payments. No where on the bill does it tell you what that amount is. If you actually pay the minimum payment listed on the bill a $1,300 purchase will cost you over $3,000 dollars. I know they justify this because it makes them millions every year, but I just won't do business with companies that I have to watch like a hawk. There are plenty of businesses out there that will treat me like a customer not like a mark at the carnival. read more

The philipino old lady working in the purse department had terrible customer service and was rude. First thing she says is find someonelse and says they have name tags on...wow as if I never shopped at Macy's....despite me telling her I have friends who work at Macy's....There was clearly nobody around the area and she was only helping one customer for no more than 5 minutes before helping me! And repeats herself three times! Lectures about having the return label even though I am fully aware of that and explained to her about that many times! And anyways, the policies on the back of the Macy receipt clearly states that customers can receive store credit despite not having proof of purchase. Plus I already had the receipt....Then she says my purse was already returned....I tell her straight if it is returned then it wouldn't be in my possession now many times! For the longest time she kept saying nothing she can do about it until I press further. Know what happens?! She realizes she made a mistake by pressing the wrong number! The next employee in the same department, helped me was so much nicer! Everything went smoothly and she honored my coupon. No questions ask. Loved her! Customer service is a hit and miss here, which is a disappointment in such a high-end retail store! read more

I used to prefer going to Stonestown or Hillsdale. There was the occasional Serramonte visit as well, but I have concluded that this is the best one to go to hands down. It started with me loving a pair of INC Slim Flat Front slacks I found in Hillsdale. I accidentally got a size too big, so I went to return them and was told that the size I really wanted was not in stock. I was bummed because I wanted to wear them right away. I called all of the local Macys Serramonte, Stonestown, Palo Alto and the one thing that annoyed me was that no one would even answer the phone! I called the Macys O'Farrell and I got a live operator who transferred me directly to the INC department where Kevin found two pairs of pants in the size I wanted and held them for me. Great service. Today, I wanted to buy a pair of dress shoes and a dress shirt for my new role at work and I again received excellent service. One, there are more choices here, 5 floors for Men, and the workers actually look professional. The men's shoes department was nice, the sales person even told me that there was a big sale on Wednesday and he can hold it for me at the sale price if I got it today. Same with the dress shirt - both 25% off. I'm really happy I shopped here. read more

Today is the day before Christmas. There are hundreds of thousands of people unemployed. Retailers are dropping their prices due to the recession. WHAT A DISAPPOINTMENT TO GO TO MACY'S TODAY. In the Men's Shoe Dept there were only 4 salespeople who were crazy busy on their registers. People were leaving due to lack of assistance. The same held true on two other floors. This is the day before Christmas. There was not enough help on the floor. When I spoke to the Manager of the shoe department she just looked at me and said there was nothing she could do (and did not even offer to assist at all AND walked away from a sales rep who was requesting her help). In a world where people are crying for jobs and retailers need all the help they can get, Macy's today visibly lost a great deal of business due to the lack of personnel on the floors. I was ready to buy 2-3 pairs of shoes and other items, however, there was nobody there to help me. read more

this place blows. bad sales people, even worse managers. if i never step into another macys again it will be too soon.

I purchased a teepee from Macy's for my child on November 29. They shipped me a toy tablet instead. I called customer service on December 7 to have the correct item shipped. They assured me my correct item was shipped and told me it would arrive within 3-5 days. Today, on December 14, Macy's customer service informed me they had NOT shipped it last week, as they said they had, and told me they would re-process it. I asked for them to expedite the shipping. They said they would not do that unless I canceled my order and placed a new order. I asked for a manager. When I was transferred to a manager, they told me there was nothing that could be done. As this product is a gift for my child for Christmas, the fact that I was 1. given the wrong item initially, 2. lied to about a new item being shipped, and 3. told they would not expedite the shipping to ensure the product is here for Christmas, I am completely disgusted with the display of customer service. I will never buy from Macy's again after this and will strongly discourage others from relying on Macy's when it comes to items that need to be received within a reasonable time frame. If I could have rated you less than 1 star, I would have. read more