I came in to purchase a birthday gift from the fragrance department. Many of the customer service agents work as independent vendors in this area. The vendor that I was able to work with was very helpful and patient in helping me select the right scent. They didn't have the size I wanted so I went up a little bit.When I mentioned that the order would be a gift the employee was happy to wrap it up nicely and also included some extra samples for me. They tried to match the deal that was offered online. It was a fast and easy process.I feel the value matched online and maybe more. read more

Macy's - Fragrance purchase - Department Stores Near Me - Riverside, California

Who took out the chairs in the women's restrooms????? So if I'm here waiting for my partner and now I have to stand instead sitting somewhere comfortably. Who makes that kind of decision???? There are not many places to go to check out and make purchases. The lines are long. Thankfully, all the workers have been really nice. read more

They did a nice upgrade recently. And brought in more interesting styles. The sales people are very helpful and the dressing rooms cleaned up now. Really enjoyed my recent experience. read more

I normally love shopping at Macy's but every department is blasting different music so it's impossible to concentrate. I'm not opposed to playing music I just think it should be in the background. read more

Every time i walk through here it just seems so cultish. the fragrance employees are some other level of odd with how they lie about perfume reviews from people they know read more

Saw the grossest large cockroach on the clothes. Was so frightened I literally screamed and quickly released the clothes back to cover the discovery. I usually wouldn't take a photo but thought I should this time to have proof of it. I promptly left the section and did not know what else to do but worry about the unsanitary conditions elsewhere. Based on the size of the cockroach, there must be many others. Not coming back to that store read more

Macy's - Department Stores Near Me - Riverside, California

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Avoid Macy's American Express branded credit card. Received 3 fraud alerts by text and email. Contacted customer support. Wanted to cancel card and receive new card. Called support several times, they were unhelpful, kept transferring, requiring repeat verification and required multiple attempts to cancel card. Macy's card holder for many years, $20 fraud alert from Macy's, account had to be turned over for investigation before charge canceled and new card issued. read more

The short story... I recently went to this location, where I nearly fell! Why? Because I stepped in dog crap in the middle of the isle. It was like a minefield! I ruined my uggs! Not only was there dog crap downstairs, there was actual crap all over by the upstairs bathroom floor. I was humiliated as I walked through the location reeking of crap and touching the nasty floors with my bare foot. The manager told me she would give me a concession so I could buy new uggs. She handed me $25!!!! What Ugg boots cost $25???? I am so angry! I put in a corporate complaint and I have not received any response. I am so disappointed in this store! There was one lady, who helped me clean the crap I wish I got your name. read more

First floor Manager, Judith, provided Excellent service regarding a product return. She was thorough, polite, professional, and provided an overall welcoming experience. read more

Came in shopping for a bra. No one to be found in this department. This dept is by their employee entry and exit (I used to freelance this location) and a Yasmin or Jasmin walked by and I asked her if anyone was in this dept to assist? She said no that person called out. I then said can you call someone to help? She said no one was available and she won't be back until tomorrow. I asked her name and the managers name, she then said well I would help but I know nothing about bras. Why are you there? Did you forget you work in a dept store? She clearly forgot the companies mission and why she is there. I knew better than to go to the Riverside location. This mall is trash and so are its supporting stores. Macy's is run down, carpets dirty, staff just standing around at the sunglass hut just eating food on the floor and drinking. Full blown conversations with each other instead of helping the customers. The customers who are spending money so these stores can stay open and you can keep your job! Travel to another Macy's that still has company standards and values. read more

I hope I get his name correct, but sometimes it's the small things that can make a big difference. A friendly greeting, a warm smile and sincere appreciation can change a person from a shopper into a client. Today we stopped into the Macy's at the Tyler Mall, Riverside and immediately upon entering the store, a person named Geoff made us feel right at home. I higher level of thoughtfulness than I see even at other chains. I later learned he was the Store Mgr and his kindness entirely put me into a better than average shopping mood. I learned a long time ago, that a moment of kindness can literally change someone's life . We stuck around a few hours, made several purchases and look forward to our next shopping experience as we move into the holiday season. #macys read more

Macy's - Mark & Geoff - Department Stores Near Me - Riverside, California

Nora from the fragrance department was awesome! I couldn't choose between perfumes, I just told her the scent notes I like and she took me all over the place to try fragrances from all different brands until I found one I loved! And as we were leaving she caught us and told us about a drawing they're having and I won! Thank you for not rushing us or pushing us to buy anything read more

Upstairs men's cologne I had a great experience. I had a last minute birthday shopping so stressed out , and I give all my thanks to one of the vendors Alicia !!! She was absolutely amazing not pushy at all and super easy to talk to . She made this very easy for me and the gifts she packed was beautiful ! I will definitely come back for her service. If anyone needs help with men's fragrance at Macy's go to Alicia she's wonderful! read more

Cecilia from perfume dept was amazing!! She made our shopping experience way better! She was not pushy, she gave us samples and wrapped our perfumes !!! read more

Customer device department is a complete joke. Avoid this location. Was scolded by employee during return process

If I could give zero I would- Unprofessional Experience at Macy's Perfume Section Galleria at Tyler I went to Macy's to get my Alien perfume refill and possibly look into other fragrances (Nordstrom was my go-to place for perfumes before they closed their location at Galleria at Tyler). When I arrived at the perfume section at Macy's, there were two sales associates having a conversation. After doing a lap around the perfume area, I looked for other sales associates but ended up back where I saw the two ladies talking. Despite being right in front of them at the counter, there was no effort or acknowledgment. Instead, I felt judged as they discreetly glanced at me from head to toe and continued their conversation. I'll be honest, I was surprised by their actions!! A simple acknowledgment, eye contact, or "We'll be right with you" or "Hi, give me a sec" would have been just fine. Unfortunately, that wasn't the case. Given the sentimental value of refilling my perfume, I instead looked for help at the makeup counter, where I met Liz A. and Rylan, who I later learned Liz A. is the manager for the perfume section downstairs. I shared my unpleasant experience with them and asked for assistance. Though both Liz A. and Rylan were helpful and apologetic while completing my purchases, it never felt like Macy's tried to earn or keep my business or have me as a return customer other than completing the transaction. Unfortunately, in this day and age, it seems that people can still be dismissive based on appearances. While I didn't think I looked disheveled, even if I did, everyone deserves to be treated with respect, whether they are window shopping or making a purchase. read more

Macy's - Department Stores Near Me - Riverside, California

They are located on the right side of the mall, near Cheesecake factory and PF Changs. There is plenty of parking and different entry ways. The department store has not changed in the years I've been here. Which is good and bad. Everything is where I remember and easy to find. They has less registers to check out. So you're stuck waiting in longer lines because of it. The employees are nothing rave worthy, but get the job done. You can always find a good deal and outfit here for any occasion. read more

I had a very pleasant check experience all due to Noarian, forgive me if I spelled her name wrong. She was extremely friendly and positive!

Growing up I always thought Macy's was for "old people." LOL The styles just didn't appeal to me back then, and I really wasn't fashion savvy if I'm being honest. I can appreciate some of the brands and styles more so now. But Macy's does have a more "mature" kind of feel to it when it comes to the clothing attire. The environment is sort of stuffy and professional lol This probably doesn't sound very good. I'm not trying to paint an ugly picture of this department store, It's just not for everyone. This isn't a Forever 21 or Tilly's where the atmosphere is young and pop culture-like. It's more of a polished and sophisticated vibe. And if you like that look, then this is your place! Historically I have bought makeup from the makeup and perfume counters, and was happy with those purchases. They do sell jewelry too, it looks gorgeous, but I have not bought it personally. read more

I forgot the name of this lady but she thought I was trying to steal a black could jacket earlier this year. The problem is that I did a $800 shopping and because I told her to hold the jacket at the counter she thought I was trying to steal it. What made it worst is that she harassed me in front of the Manager asking if what I was said was true but I told her straight out read more

Macy's - my shopping on the floor while buying a new cologne - Department Stores Near Me - Riverside, California

Stood at counter for over 15 minutes! With 15 associates passing me by and one only said hi and none asked if I needed assistance was trying to get one bottle of perfume. I do not recommend shopping at Macy's unless you have lots of time to wait. They should treat your customers much better and even with it being Christmas not ignore the customers that are standing there in one spot for 15 minutes . read more

Macy's - 1 side of counter - Department Stores Near Me - Riverside, California

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The Macy employee wearing glasses by the Levi section was acting rudely towards me and my friend which made me want to leave Macy's.

My son agreed to wear a proper suit to his cousins wedding. He chose the perfect blue pants and jacket. They fit like a glove. We paid, went home, and kept them hanging in the closet for two weeks. On the day of the wedding, we unzip the bag to find a sensor on the trousers. We're in a hotel room with no scissors and no recourse. By the grace of God, lots of tugging, a wire hanger, and a towel were able to remove it. We were relieved, put on the jacket and as we were waking out the door, see another sensor... this time on the jacket. My poor son. We were already late because of the first sensor. He braved the wedding with a sensor on his jacket, put up with giggles and discomfort. I can't get mad though. It was a brand new employee with her manager beside her. I respectfully trusted that the manager had it under control. I guess not. read more

Macy's - Not only one sensor but TWO! - Department Stores Near Me - Riverside, California

Just your average Macy's. Tons of good inventory, affordable prices, clean, great location, and the staff were friendly and professional. Also adding it is located in a good mall. read more

Macy's - Department Stores Near Me - Riverside, California

I just walked out of Macy's the perfume department and I had to sit in my car just to write this review. Talli was extremely helpful. Her customer service is the prime example of going above and beyond. She helped me choose a fragrance and offered to wrap it for me, which she did amazingly. I had just drove from Temecula Macy's where I was told they don't do wrapping only during holidays and was disappointed with their customer service . Thank you Talli for being amazing in what you do . read more

Came looking for a dress to wear at a spring cocktail wedding. Found the perfect dress that had floral appliqué and it was on sale final clearance for $27. What a steal. Friendly service and clean dressing room. Parked outside by Cheesecake Factory. read more

Beyond exceptional service! I walked in looking for a purse not really knowing the brand or style or price I was looking for, I walked up to a counter and 2 beautiful black women where at the register and I asked if I can take a purse she had in a cart near the register, Yvonne is her name and with a beautiful smile she said yeah go ahead so we talked about the purse and the style I was looking for she walked around the purse section helping me find something, I was so confused I had no idea what I was gonna buy, then we went to a certain section and guess what!? I found the perfect over the shoulder purse! She made sure to stay with me and help me find the right one! She didn't just walk away you can tell she loves what she does and she loves helping people! I'm so grateful you have her as an employee! I give her 20 stars for her exceptional customer service!!!!! read more

Macy's - Over the shoulder - Department Stores Near Me - Riverside, California

What a disappointment. I went to get some dress shoes today and found messes everywhere. First of all, there are no employees to help you, only cashiers, and good luck in the men's department. It was a wreck. It used to be a nice place to shop. No thanks next time I'll just pop on to Amazon and give them my business because Macy's doesn't wanna have employees or anybody there to help you. read more

Macy's - Shoe department. Just a mess. - Department Stores Near Me - Riverside, California

This is a review for the fine jewelry department. I specifically went to this Macy's location to look at a certain diamond ring, but I didn't feel I got the best customer service that I could have. I was there at opening time and had a printout that I had brought with the Web ID #, photo, and details. A (male) associate was already helping a man and after some patient waiting, a (female) associate eventually came over to assist me. There was a ring that I was told by a few different Macy's online chat jewelry representatives was at this specific location, but suddenly, it was no longer there. The associate said for me to call and they can locate the ring and bring it to my closest location without having to buy it or anything. I left kind of disappointed because not only did I come a little way since I'm not right around the corner, but the other associate was on the phone helping the other (male) customer, yet she just told me to do the calling myself. Coincidentally, he was looking for the exact ring I was. I felt she could have called for me to locate this ring. When I got home and chatted with another online rep, she said the only way for me to simply look at it was to actually buy it in which I then have 60 days to return it for a full refund. So this was about 2 hrs of my time wasted. I was excited to finally see this ring in-person because I had been eyeing it online for a while. If that's the way Macy's does things, I'm not so sure I even want to even look at the ring anymore. read more

Antoinnette in fragrance is just fabulous! Her apparel is so elegant as well! She immediately greeted me at chanel area on this crazy busy day. I knew exactly what I needed and wanted. I didn't ask prices, or to smell any fragrance, because I knew exactly the smell I wanted, and how much it was going to cost me like most consumers (holding up lines) I was ringed up, and my fragrance was wrapped up, and I was out of there in less than 10 minutes. Thank you so much for making the process so convenient and fast! read more

Macy's - Chanel fragrance - Department Stores Near Me - Riverside, California

I came here recently, I tried to get something I was specifically looking for. I feel the service could have been better. It was discounted, a shirt I was going for. It was suppose to be discounted more. It wasn't but it was posted. I feel they should have honored that. Was a bit upset and ende dup leaving without what I wanted read more

We went to Macy's to find a suit for my husband. Cesar was extremely helpful and patient with us. Even when the store got busy he didn't disappear or seemed overwhelmed. I also like how he interacted and helped others. Thank you Cesar for the laughs and for making our experience less frustrating. read more

I recently bought a pair of Nike running shoes at Macys. The salesperson asked " do you want them in the box or a bag, I said whatever , she put them into a Macy's bag I paid got a Macy's receipt, 3days later I tried to return them or exchange them for another pair, and was told I needed the box, I told them I had the bag and the receipt given to me with the return policy printed on it , that never specified a box was needed only sales receipt and tags. When I requested to speak with a manager was told That that he or she were " on vacation "Needless to say that this is a d as giddy way to do business! .F.H. read more

Shopping for new bras is not a task I enjoy. The styles and sizes are forever changing which makes it an unpleasant shopping experience for me. However I felt like I won the lottery when the sales lady Olena greeted me as I entered the lingerie department. She was friendly, knowledgeable and was so helpful in assisting me. She knew her inventory. She knew the sizing and what brands would be best for me. I saw her interact with other customers and she treated all of them the same. Courteous, respectful and helpful. Macy's has found a gem of an employee in having Olena on staff. read more

I entered the jewelry department this evening and was helped by a gentleman named Ahmad. I was still looking for the ring. I was interested in it and told him I would get back to him. I had a question, and another associate walked by, and I asked her a question; when I realized I wanted to look at some rings, I asked if I could have Ahmad since he waited on me first. This female associate rolled her eyes at me and, with a smirk, responded, "Sure, whatever." The male associate took over, apologized for her behavior, and was professional the whole time. Rude customer service and completely unprofessional. Not to mention, when I asked her questions, she was not well-versed in jewelry. Hey, if the associate will get a commission off my sale, I am certainly glad he got it and this rude lady. Do better! read more

This Cologne department has a big issue returning items are very rude and unprofessional staff. I bought three cologne from there over $500 dollars when I got home I opened all of them. One of them was broken. Another one was used 1/2 bottle used and kept the third bottle. When I tried to returning the two cologne was damaged. The manager came and told me to please check your packages before you leave the store. I told her that I never do that with all the years I have been buying my merchandise from here and never have a problem why now? She couldn't answer my question and she walked away. I told her that I promise you will never see my face again in this store. And returned all my merchandise and walked out. This is very unprofessional if you ask me. And will take my business elsewhere. Thank you very much. Macys. Michael (Majid) dawood 951-500-4009. read more

Sadly this Macys has gone consistently downhill. The pandemic is over! Hire some staff and clean up the store and carry brands people have to drive to Orange County or Victoria Gardens because no selections here. I came by today to run in and buy some clothing for several birthdays coming up. Literally couldn't find any brands anyone wants or the stock was so low. The store appeared trashed as usual! Too bad because it's the only large department store left in Riverside, you'd think they'd stock it so they would have complete monopoly of shopping. But instead they're forcing people to drive out of town for goods. Turning into San Bernardino! read more

My family and I were trying to do our final purchases before they closed at the suits department, with Sam and he sent us somewhere else, that he was already closing his register. Acted like we were a bother. We pulled up to active wear, there was a woman there and sighed when she saw us. She had a Caribbean accent, the receipt had no name so I'm hoping it has an employee number. I'm calling the manager tomorrow, she was extremely rude and full of attitude...they both made us feel like we were bothering them. Horrible service. read more

I wish I can give this place a 0. I ordered 2 shirts for me and my daughter as we are going on vacation and I ordered the shirts on June 1st, yet the order is still not ready. I called the store multiple times and its hard to get a hold of someone. When I did get someone, they either kept hanging up on me or they had no information as well. I tried calling macys.com and they didnt have any information. This may be the first and last time I order something online from them. read more

Traci in the fragrance department was amazing. My wife and I went to go return some shoes and she wanted to check out some perfumes. We were walking around when Traci asked if we needed any assistance. We said we did and she stopped what she was doing to help us. She brought over 10 different bottles for my wife to smell. I work in sales so I know a sales pitch when I see one. But after messing around with Traci and me being the smart a$$ I am she started cracking some jokes back to me which made me and my wife laugh. She was so amazing and we went from trying to buy some perfume to having a small talk about marriage and life. Then when we finally settled on which one my wife wants I asked the price and she did not hesitate to mess with me one more time and throw out a ridiculous number to where my jaw drop. I almost believed her until she told me the actual price and I was laughing because she had to throw one more at me. It was an amazing experience there compared to all the other times I had visited. Traci thank you for making such a joyful experience for me and my wife and I would definitely recommend who ever is going to buy any perfume to ask for Traci to assist you. She went above and beyond customer service for us. Thank you Traci. read more