. I visited MAC in Macy's at the Saint Louis Galleria September 2nd, 2018. I am taking the time out of my day to write this letter because I received the worst customer service I've ever received from ANY company rather it was food, retail or makeup. I stopped in and asked if I could be matched for foundation. There was no one in line and she took forever to service me, but I gave her the benefit of the doubt because I assumed that she was busy with something else. She approached me, and it immediately seemed as she was bothered that I stopped by. I asked to be matched in foundation and I stated that the last time I was matched (last year) I was a MC47 just to help her out a little, but it has been a while, so I would like to be rematched. She went to look for the MC47 and got extremely frustrated when she could not find it...even saying "fuck" when she did not find it. So she said "we don't have a MAC 47 soooooooo".... I said can you match me in anything else? She said no because anything below would be to light, and anything above would be to dark. So, I said so your not going to try? And she stated the same thing before about how nothing else would match? I told her usually the ladies here do everything they can to find something I would like to purchase, and you seem like you want me to just leave. I said could you test me in powder? She said to me that I would not like the powder and usually old people wear it. This is when I began to get frustrated because as a MAC representative your not suppose to tell me what you know I will not like, your suppose to test it on me so I can make the decision for myself. So, I basically had to beg her to test me in the powder and it did not look to bad. I was so frustrated I decided not to get it. So, she referred me to Nordstrom's MAC which I knew nothing about and I am so happy she did because this will be my new go to place in the mall. When I got tested at Nordstrom I told them how I was previously a MC47 and he tested me, and I am actually a MC43 and the MAC representative at MACYS did not even try to test me in anything else to find that out. Nordstrom ran out of their MAC43, but they OFFERED TO SHIP IT TO ME FOR FREE. I had no idea that was even an option, or I would have just bought my foundation from MAC in Macy's. She lost a sell because she did not want to do her job, I could have easily had foundation shipped to me from MACY'S MAC but I had to walk to NORDSTORM to get it shipped from them. I am extremely disappointed, and I hope never to experience such poor service from any company again read more