Today I went into Macy's to look for a couple of things. Thankfully I had a great staff member who attended me, her name is Precious. Who greeted me with a smile and asked if I was looking for anything in particular she helped me pick out what I was looking for. Therefore, she directed me where to go and that I was going to be helped at the register once I was done. I usually tend to shop online since COVID and coming into the store being greeted and Precious being very attentive really exceeded my expectations of how all staff members should be. Thank you Precious for having a good listening ear and being very helpful today. read more

I am not surprised how awful Macy's at Northridge has become" especially the men's Department. Lowlife atmosphere.

The worst customer service! I used to be a macys routine buyer but since I got a fraud situation with their card I stop going there. I filed a fraud and they sent me new card to use then after a week they started to call everyday! The funny point was that they made me to pay for the fraud charges while I was not even in town on the time and date that the fraud have happened.(I had my ticket as a proof) but they said its not necessary for me to prove it as they are doing their own investigations(don't know based on what)!!!!! They Simply keep calling every individual day and asked me to pay for some thing I have never bought and at the end I just paid the whole fraud balance not to call me anymore about this nonsense! Such a customer appreciation strategy!!!! read more

I've always loved Macy's in the Northridge mall. It was as usual a few weeks ago. I went in today..WOW!! what happened?? It looked like a warehouse going out of business, clothes everywhere what a mess and the clothes were junk!!!! read more

Had a great experience shopping here in the men's department, Daniel was very helpful. read more

Macy's - Department Stores Near Me - Northridge, California

Watch out for the middle middle aged woman in men's cologne! She's as rude as it gets with a bad attitude! We even emailed the home office and they never responded. We went there after our large over $150.00 6oz Dior Men's Sauvage Eau de Toilette Spray arrived with no small samplers which they have sent in the past. We wanted the samples for a trip we were going on. We asked a young lady if we could get samples or buy a small travel size. She calls over this middle aged Hispanic woman with shoulder length wavy dark brown hair who immediately pulls out a 3oz bottle and says "The is the smallest they make!". My girlfriend points out that they were selling a promotional gift set that clearly has a very small travel size. This rude person says "you either buy this (The one she put on the counter) or nothing". I told her that we had bought the 6oz and just wanted samples if possible and this bitch basically called me a liar right in from of my girl and her other employee saying "your wrong! This bottle if the biggest!". WTF? REALLY? We've gotten quite the reactions on social media about. Guess Macy's promotes this type of behavior because we're not the only ones that has had a problem with the men's cologne section. read more

If your looking for shoes for your girlfriend ask for Fady. He went above and beyond my expectations for customer service. I had no direction in what to get and he helped me find exactly what I was looking for. He was very accommodating and I couldn't be happier with the service he provided. read more

I visited Macy's men's fragrance in the Topanga mall and I received the best customer service I've ever had at Macy's. Farideh the CM , was so helpful and wrapped my boyfriend's gift so nicely. He was so impressed. I will definitely be coming back to see Farideh, at the men's fragrance counter . Her Customer service is unmatched !!! read more

The store is very well laid out but my issue is the last chance section . The clothes were just thrown on the racks . Not in size or style order just a free for all . When Macy's wonders why they loose business to TJ Maxx or Ross it's because they are neat and easy to shop .Also a FYI men's section and women's 2 different stores in the mall on either ends read more

Macy's - Department Stores Near Me - Northridge, California

Was In the valley and decided to stop by to do some shopping luckily thus Macy's was open and I got what I needed

Went in for Father's Day gift, there is a separate men's Macy's in this location... Lots of variety . Girls at fragrance counter were very helpful, I purchased cologne for hubby, got free gift and tons of cologne samples! But.... When I went to the women's perfume counter , I had some questions about coco fragrance, there was 2 girls at that counter and they acted like I wasn't even there, I ended up going to Sephora and purchased perfume there for myself. I guess Macy's doesn't mind losing a good sale. This is the first time I get bad service at this Macy's .so I'll give a 4 star but it's for the men's fragrance counter. read more

Macy's - Dolce & gabbana light blue - Department Stores Near Me - Northridge, California

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So i was shopping around for a mattress and bed frame. And i found a really good deal on macys.com. so on june 17 2020 i purchased a mattress and frame. The email i received said i would receive the bed Frame on june 26th. I never did. I now have a mattress sitting in my bedroom still wrapped in plastic and no frame it put it on. I am so pissed. read more

Beatriz from the Estee Lauder stand is always helpful; she doesnt make you feel rushed

I recently visited Macy's in Northridge and some young lady at "your service department" by the name of Precious was very nice and very helpful with great customer service. I give her 2 thumbs up!!!! read more

We bought a sectional leather sofa from these people a few years back and paid a lot for their "WorryNoMore" warranty. Last November my boyfriend sat down and some springs broke make this loud twanging sound and he sunk way down. We called and they sent a guy out who took pictures and said all our issues were "Easy" fixes and he should be back in a couple days. NEVER RETURNED! Got an email denying our claim saying "Normal wear and tear". Broken strings ARE NOT normal! Their warranty says "All incidental damage". Cuts, scrapes, spills, burns etc are all covered. So we appealed and followed their guidelines to the letter only to get an email "We're looking into it". 2 months looking into it! We know Macy's doesn't care about Yelp or losing a few customers because we have an issue before and they never responded but we know that if people read this they will NOT buy furniture from them unless they are rich and don't care. We're done with this people. See you in small claims Macy's read more

Macy's - Department Stores Near Me - Northridge, California

Well I was going to give **2 stars**, until I went over the receipts. Placed an in store order for a mattress yesterday, and we were VERY CLEAR that we wanted to order a queen sized mattress; saw today that an order was placed for a full size. Our order is now supposedly revised, but now delayed. Weirdest customer service in the mattress department. Luckily, we did our research on what mattress we wanted prior to entering the store. Walked into silence with no greeting, which honestly i don't care about, and went straight to the brands we narrowed our decisions to. When we asked about return policy and procedures, the associate helping us waited until *after our payment was processed* to share the information. Immediately after, he finally decides to share features and benefits of our pick.. as we were walking away, unlike the traditional method of informing us as we're deciding. So, tips upon entering: - have an idea on what mattress you're looking for - heads up, there's no disposable liners if you wish to try out a mattress - ask to see your order *written out* before it's placed; ours was made verbal, which in the end turned out wrong - avoid an associate, who I don't even remember the name of, (but on the receipt) named Syed read more

There is a cleaning lady very mean. She was cleaning the ladies restrooms, but she was just fooling around with out letting anybody to use the toilets. There was my mom who is 83 and another senior lady waiting for more than ten minutes. I asked her please let them use the toilets, but it looks like she was having a bad day and she didn't care that in a minute there were five ladies making line. The only thing she was doing was playing with the mop sending everybody downstairs. She was so rude! read more

Decided to go pick up some perfume and cologne. They have two selects available for men. Nothing I'd want. Proceeded to the perfume. When I located the one I wanted I raised my hand for help as the 4 to 5 employees were standing in a huddle chatting. She waived back and continued chatting. Five minutes later they all proceeded to surround me. Made me very uncomfortable. (hello self distancing would've been good). She picked up my item and took me to another person to ring me up. Oh good more waiting.......took to long.....left. Have we forgotten how to take care of customers. The perfume counter at Macy's use to be the best. NOT ANYMORE......this is why Amazon rocks. Took me five minutes to process my order with Amazon. Not waiting for someone to help me or to check out........ read more

What a disorganized mess of a store! The floors are filthy, nothing is restocked & the staffing is minimal, which has left me waiting over 15 minutes & being shuffled to 3 different registers to find someone who will do a return with receipt. Why do employees not care about customer service or work environment? Embarrassing! read more

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My favorite place! I'm a super duper regular almost everything I own is from here . I think Macy's should sponsor me at this point lol

Waited 15 min at counter to try a watch. The only salesperson around was with another customer, and she didn't have keys for this area. No one else came to help, so I left. This is disgraceful customer service on Macy's. read more

Purchased a jacket. I get home and there is a security device on the sleeve that they failed to remove. I go back almost a wk later since I really dont have any time to go M-F. I went last Sunday and purchased some jeans and at the same time asked the cashier if she can please remove the security device that As left when I pur ahsed the jacket a wk ago. She looked at me and asked for a receipt of the purchase. Unfortunately I didnt have it but I said, if you scan this return label you guys slap on EVERYTHING that is purchased, you'll be able to see I bought it last Monday at this location around 7pm. She said she still needed the receipt. Ok, this time i asked to speak to a manager. Why should I have to deal with their mistake and get trouble by them. Why place stickers if they are irrelevant per the situation right now. She thought about it and asked me for the jacket again, and I declined and again, asked for a manager. The "manager" came over an I explained what happened. Again, I told her all the details of when it was purchased. She looked at the jacket all around and scanned the return sticker and removed the security device and she Was on her way. As I left the store more people were leaving exactly at the same time and the security alarm at the doors beeped... I never thought it was me since it was just removed from the jacket. I get home put the jacket away, today I am about to wear the jacket... Guess what? It has a second security device! I NOW HAVE TO GO BACK TO THE IFIOTS AT THIS MACYS FOR A 3 RD TIME BECAUSE THEY CANT DO THEIR JOB RIGHT! MANAGEMENT: PLEASE TRAIN YOURSELVES AND EMPLOYEES TO REMOVE ALL SECURITY DEVICES. ITS A BIG INCONVENIENCE TO GO BACK TO FIX YOUR ERRORS MORE THAN ONCE. a At this point I'm just returning the jacket. As incompetent as they show to be I won't risk going a 4 the time back to them. read more

I love Macy's. However, this is my least favorite one in the surrounding area. Don't get me wrong, it's not like you're doing anything wrong. You're just not doing anything right either haha. Maybe it's the clientel or the people working there, but there's no WOW to this location. Everything seems very chaotic and jam packed at all time. Shopping here gives me slight anxiety since it's such a mess all the time. Forget about clothes shopping. It's damn near impossible to find anything you need since each rack is littered with items from all over the store. I know this isn't Macy's fault 100%, but I wonder why they don't have more people staffed to keep order? It just seems as if they have people staffed in all the wrong places. Also, the selection from someone in their 20's seems very limited. I feel as I'm either shopping for a 14 year old or for an older women. Not that I'll never come back here because I will in a pinch, I would just rather try to surrounding ones first before giving in a day filled with undue anxiety. read more

Great products as always, but unfortunately, this evening I ended up needing to leave without buying anything. it wasn't because I couldn't find what I needed, the young man in the shoe area was working his tail off, trying to serve multiple people at once, after waiting about 15 minutes to get the right size (he did help me, thank you), I struggled to get anyone to attend to checking me out. I walked over to the fragrance/cologne area to see if maybe I could get some help spending money in this store and found three young associates who were chatting and dancing around to music, not another customer in sight... and when I asked if I could buy the shoes there, one of them took the opportunity to walk me back to the shoe counter!! The area where one guy was struggling to serve multiple people!! Kind of unbelievable, anyway, thanks for getting me sized, anyway, Macy's, so I can go ahead and purchase shoes online from Zappos or another online retailer. This is why brick and mortars are failing. people try to patronize businesses in their area and this is what happens. What a shame. read more

Great customer service! I had a problem situation with a return and Leo was most helpful and friendly in helping me get it resolved. Spoke to a Lara on the phone who was also helpful. The two ladies at the custom service desk were also friendly. read more

Wow I came in today to find an all red outfit for my daughters Halloween costume. At first I was having a hard time but then Barry found me! WOW he has the best customer service I've experienced in a long time ! Not only did he go above & beyond to help me find the size I needed through their database he helped me search the whole store to find it since it wasn't where it was suppose to be! He was so great literally in the best mood now one day before Halloween & he made it happen! Thank you Barry for your positive great attitude you're AMAZING ! read more

Zuluma had such amazing customer service. She saw me being stupid just STANDing there cuz i was too embarassed to ask for help and she just knew exactly what i needed. Thank you so so so much!! She should be a manager or something. Just wow! read more

Helen at the Channel cosmetics counter at the Northridge mall was amazingly helpful and polite.

This review is specifically for Ronald B at Lenscrafters. I had some sunglasses issues and he resolve it quickly and was patient and detailed with my glasses. I was very satisfied and appreciate his service. Thank you! read more

This is towards your makeup counter at Estée Lauder. An employee there who's elder, very short pixie cut hair, orange or off blonde toned hair was the WORST person to hire for customer service. Trust me, you can't miss her, she's the one with the big "EFF OFF" sign on her forehead. I'm very polite, always, I'm very known in stores to be a very respectful person. I did nothing to deserve the attitude of this woman. She had such the nastiest little faces because I asked to be color matched. I'm not knowledgeable of Estée Lauder so I wanted to ensure I got the right shade but her issue was getting product out the do so. Even when I asked for a sample, she complained.... what the heck? I then let it go, I went and purchased the makeup bottle because it's actually very good! I started breaking out painfully & realized the ingredients in it were making my face react & had to stop the use after. I called ahead customer service just to ensure I could return & they said Yes. So I came in to return & I was given to most disgusted look for it by this woman. Like dude , relax! If you don't like working with people, don't! Shopping is supposed to be a fun and happy experience... not negative & uncomfortable. Can't stand going to Macy's with staff like that. Sorry guys I had to let you all know if you go, BEWARE OF THE OLD MEAN LADY AT ESTEE LAUDER... only reason I put 2 stars is because not all the ladies there are rude but this one just seriously makes your whole company look way bad. bleh.. never going there again. read more

I just posted a review for another establishment. I did not find what I wanted there and, fed up with driving all over, I went home and called (what once was) one of the best retailers in the biz: Macy's. Surely THEY would have a simple men's scarf, I thought. The company has several stores in the area and this is the closest to me. I called to see if anyone could help me find a scarf. This was a grave misapprehension. The automated system offered me the extension for men's accessories, which I chose. Yet I got no answer - the phone rang and rang until it just hung itself up. This happened twice. I called several other men's departments, and the same thing occurred. Exasperated, I punched in a number for women's cosmetics (figuring someone would be on duty there) and eventually got a young lady on the phone. She routed me to one of the men's departments, only the same thing occurred as before. I called back and asked to speak to a manager - and this was quite a chore in itself. Eventually I did speak to a manager, who proceeded to inform me that the fault was mine, because, she said, I was speaking to cosmetics. I should, she said, try men's accessories. (This is the state of customer "service" today.) At this, I got angry. I explained to her that I was calling cosmetics out of necessity, since no one on the men's side of things was picking up. The conversation went downhill from there. She made a show of trying to help me yet her tone was officious, condescending and altogether one that trivialized my concerns. Her message conveyed the sentiment that I should be grateful for her help and that, alas, my expectations were simply unreasonable. Imagine that. She seemed to think that it was I who worked for HER. I suppose I should have been clocked it for my 40 minutes dealing with this! It seems that Macy's doesn't carry men's scarves in the winter. Think about that. Winter has just started (two weeks ago) and already Macy's is out of this staple of winter wear. Yet who buys scarves in the summer? The epilogue to this is that I found a handsome scarf suitable for my needs via a seller on Amazon. Meanwhile, the parent company of Macy's just announced it was closing a bunch of stores, including two in this area. The death spiral of brick-and-mortar retail has this once proud establishment circling the drain. Management is happy to condescend and demean customers loyal to physical retail while not stocking basic wardrobe staples. A simple phone call becomes an exercise in futility and frustration because no one cares on the other end of the line. I am not a "discount" shopper. Though far from rich, I am rarely induced to spend because something is advertised as "cheap." Who wants cheap? I am willing to pay more for goods that are of high quality and for a shopping experience that is pleasant and courteous. In other words, I am the sort of customer a retailer like Macy's ought to want to keep coming back. Yet what used to be "the Macy's experience" is as dead and gone as the dodo bird. When Macy's eventually closes its doors, hands will be wrung abjectly. In tones full of pathos and disbelieving lamentation, it will be asked, "How could another once mighty retailer have vanished from the scene?" The cause of death will read: "Succumbed to stupidity exacerbated by the ill effects of contempt for the customer." The last time I shopped at Macy's will remain the last time I shopped at Macy's - ever. What would be the point? read more

bad experience with cupons macys send to me and dosent work with any item in side de macys bad to bad read more

Macy's - what sent to me this trash i try to buy something and the said o this cupon dosent work with this offert they lie - Department Stores Near Me - Northridge, California

Love shopping at macy's stores , every week that's my place to go shop with family or friends. Already second time i did order online and item was wrong i went to return section to refund my items and girl her name is Marisol she is so rood and didn't accept my return with my macys card saying i didnt buy it or she not gonna accept back because it missing return lable ( which she has to know ordering online its not coming with return lable on it ) . Even i show her that its there online sended items with tags and card info. I asked for manager but she never call anyone. After taking my time almost 30 min she finnaly called manager who was so nice explain me cituation and returned my online purchase as regulary back to my macys card. Teach your employes right refund policy , or if they dont know let them to l call diferent person or manager to help them and not let customer to wait 30-50 min in the line. read more

I went to Macy's the one on the Northrige Mall last Thursday and I was at the shoes department, it took me only 15 minutes to find the right shoes thanks to Odette and Dona, they both help me with a nice actitud . Thanks ladies for your professionalism. read more

Two incompetent sales associates at the online pick-up desk located at the home/furniture section this early afternoon. They said that the confirmed items we've ordered (comforter) are not available. I did their job for them by finding the lone comforter tucked away in their forest of pillows. But they said they can't sell that one. Wasted my time. One sales lady wears make-up thicker than Red Robin's milkshake & the other one was a crusty rude stuffed crust. Anyway, i won't insult no more, it's not nice. But wasting my money and time is not nice either. read more

It's that special time of the year, the annual Secret Santa gig, for people you basically don't know and therefore, haven't got a bloody clue what to buy them. WTF? Who's responsible for this contrived, devious ritual? Ever heard of a Christmas list? Have the employees fill those out and turn them in, at least we'd have a clue where to start. Those actually really come in handy. I certainly don't have a problem buying Christmas gifts, that's not at issue, but usually, I know ahead of time, what I'm buying and who I'm buying it for. And if all else fails, just give them money. Unfortunately, that's not permitted. Memo to my Secret Santa recipient: Why don't you just tell me what you want, I don't give a shit if you break the "Secret Santa Rules," at least you'll get something you actually need and it will honestly relieve alot of my stress, this time of year. Therefore, I won't be sitting around for a week, trying to read your mind, and figure out what to get you, especially since I've only met on a few occasions. Why does everything have to be so tight-lipped and cryptic? We fortunately don't do this annual ritual back home in OZ (thankfully it hasn't made it that far). I can barely shop for myself, let alone strangers. Since I haven't got a clue what to buy, I ran to my neighbor and dragged her ass with me shopping, to conquer this task. Fast forward. We end up at Macy's. My friend told me to just buy her perfume, clothing, or maybe some nice jewelry. Wait a minute, jewelry? I'm not trying to date this person, I just want to complete my end of the agreement, that's it. Well the clothing option was also definitely out of the equation. I'd personally never let anyone else buy my clothes, even my own mum. I just decided on the perfume route. Holy crap! The aroma of literally dozens of different bottles of perfume, being blasted into the air, every 3 seconds in the perfume department, is unbearable. The store was an absolute zoo, as expected. There's no cohesion with respect to customer service, it's just a free-for-all. The first employee you find, make sure to hold her tight, because some other shopper will try to swoop in and steal her. Luckily, we had a really cool employee who was willing to show us the different perfumes. But after the first few I smelt, they all start to smell alike, really confusing and nauseating. I just told my friend to pick one out that my collegue would like, since I'm not a connoisseur of fine ladies perfumes and I'm now becoming light-headed. So my friend picked a perfume called J'adore by Christian Dior. She said that my Secret Santa recipient would love it. She also mentioned that it's the perfume commercial with Charlize Theron rips off her dress, well in that case, get a bottle for yourself as well ;) Other than the crowds which are inevitable at Christmas time, the customer service was actually not that bad. Plus I honestly didn't realise that there's that many freakin perfumes on the market. However, as usually, the parking sucks at Northridge Fashion Center. There's honestly people yelling at each other over parking spots, ready to fight, just ridiculous. And no, I wasn't one of them. read more

I. Love. Macy's. Pros to this location: - It's the fanciest store in the mall besides Coach! - It carries a wide variety of high end brands surprisingly - It has great jewelry merchandise - The make up.... my god, the many counters are like being a kid in a candy store Cons: - They don't have high end purses...They have Michael Kors and Coach but that's about it.... - The fragrance associates can get annoying....many people always avoid the center entrance in Macy's to not get assaulted by the many smells and sprays of the fragrance counter. They always have great sales too! read more

**THIS REVIEW IS ON THE MAC COSMETICS COUNTER** Unfortunately there wasn't a separate page for the MAC Cosmetics counter, if there was, I believe it would be 5 stars due to it's customer service. I LOVE this MAC counter. All the people that work here are super nice and really down to earth. I live closer to the MAC Store located in the Topanga Mall, but I always prefer to come here If I am looking for new things to buy (I think I have an older review on the Topanga location). All the different MAC artists I encountered were all super nice and real patient when I had so many questions or concerns when it came to trying new things. I've been to 2 classes that this location offered, both the beginner and intermediate level. Both classes were super organized and even though it was a way for them to brainwash you on their make up, it was all worth it! Note: This counter does get very very busy as it is in a Macy's store, right next to the exit to the mall. read more

I went inside this Macy's earlier today, my boyfriend and I weren't expecting on getting anything other than just to look around. We looked around the men fragrance and met Marie. She helped us pick out a perfect cologne from the beginning all the way to the end. Never have I encountered such good customer service at this Macy's location. She was such a grand help & if you guys are ever shopping at this men's fragrance location I recommend you to go to Marie, she knows exactly how to help someone! Getting good customer service like how Marie gave us makes me want to shop at this specific location more often! I also visited the women's fragrance section and had a good experience with Gipsy, he helped me pick out the perfect perfume ! read more

Macy*s is one of the best department stores around. After they acquired Robinsons May, Broadway, etc. they quickly became the top department store around. This location carries women' clothing and shoes. For mens' apparel and shoes, there is a separate Macy*s location within the same mall. The 2nd floor has teen clothing, women' shoes, bags (such as Coach and Michael Kors), watches, sunglasses, perfume, and cosmetics. This location has cosmetic counters such as MAC and Bare Minerals. I absolutely love Macy*s. I love that they carry some of the best brands. There is always a sale/coupon. The only reason that I did not give this location 5 stars is because of the lack of customer service. Whenever I need help, or am ready to check out, I always have the hardest time trying to find someone. Customer service lacks organization. There is no designated line so people just stand around, others cut, etc. read more