I had a surprising and frustrating experience with Savinar Luggage. I went in to repair the straps…read moreon my bag as one side broke and wanted to reinforce the other side as well. I was quoted $120 per strap end, which seemed wildly overpriced. . Thankfully, I decided to get a second opinion and went to Mike's Shoe Repair on Topanga & Dumetz. I'm so glad I did! Mike charged $20 per side, and the quality of the work is outstanding. The repair is so clean it looks like the damage never even happened. If you're considering Savignar, I'd strongly recommend shopping around first. I felt taken advantage of as though he saw an expensive brand and I'd spend anything. As for Mike's, it's a hidden gem, honest service, fair pricing, and excellent craftsmanship. Highly recommend supporting businesses that are fair... brand or not. Very disappointed as I know Savinar to be in the community a long time but maybe will pay unreasonable charges.

This is a wonderful luggage store -- the service is friendly and helpful; the prices are as good as…read moreanywhere online; and they have a great selection of all of the major brands. It's also nice to see luggage before buying rather than buying online and risking it. We will be back!

Wayne was GREAT! Walked in one day and showed him a picture…read moreof what I needed to be repaired in leather. He gave me a fair price and an approximate window when he would be available for the work. True to his word, he called me a while later to let me know it was my turn. Once he laid eyes on the suitcase, he talked me through the different ways in which he could attempt the repair. I greatly appreciated this and felt very confident in his abilities because of this. The repair of the suitcase handle, replacement really, was done so well you can't even tell any repair was done. A Master craftsman in my opinion.

Came by with a niche issue, to pierce a hole into a 13 mm SBD lifting belt, was turned down at…read moreanother place but Wayne after some tinkering did it with no problems. Very appreciative as I was considering having to buy a whole new belt

Great service and super fast! Greg was very helpful and is a super nice guy. Definitely coming backread more

Within the past couple of weeks, I had a suitcase repaired (the snaps had broken off during travel)…read moreand my wife had several pairs of shoes requiring special padding to adjust for size worked on. In both cases, Greg (the owner) was creative in his solutions (particularly for the shoes) and the work was done expertly. He is also flexible in terms of timing for the repair based on your own time constraints. For work on shoes or luggage Greg is an outstanding resource.

I had a custom made leather jacket that accidentally had beer spilled and soaked into the sleeve at…read morea concert. I tried to dab with water but after drying it ended up being discolored and had a crunchy texture where the beer soaked in. I thought my jacket was ruined but I brought it to barini leather and he is a miracle worker! He conditioned and cleaned the leather and made a custom leather dye to match and re-dyed the whole jacket. It literally looks brand new. Like the drink spill never happened. It's super soft and all one color again!

Did a great job and great turn-around time. Will definitely be coming back whenever I need some…read moreleather repair work!

Lots of great options!! Prices are reasonable and found what I was looking for. Would definitely…read morerecommend and coming back again!

Great service got! Erin was lovely! Cute stuff Will be…read moreback again!!!!! Store has great selection

I came in today to browse since I haven't been here in years. Guess what everyone here was so…read morenice, including the manager Randy. Lovely SA also offered me a glass of water. There were no "snobby" SA's in here, as this is a luxury boutique and as I mentioned I haven't been here in years, they had remodeled this boutique and there were so many wonderful merch.

I just want to thank Jessica at the store in Topanga Mall . She was trained very well for her…read moreposition. She was very good at knowing all the items they had in the store and answer all our Questions and so polite. This store is lucky they have her in sales.

I think everyone should know that the "lucky brand" is an absolute scam !!! We bought 2 pairs of…read morejeans at the topanga mall (los angeles) while in town for a few days, we were hustled into buying two pairs even though we were hesitant due to the event we were going to and the dress code not being up to us. The next day we go to return the items, because they were both too big (either too long, waist size was wrong or color not accepted) and the woman "manager" told us that the only returns they do is for store credit or an exchange, and accused of of "stretching" them out. They didn't have our sizes in store and so we wanted the refund to our original card so we can purchase another pairs in the future online. She refused to do the return so we took our items and left. I contacted customer service and explained the situation. She was finally able to contact the store near where we live after two weeks and confirmed WITH the manager at the Arden mall (Sacramento) that we will be in to return the items. She called us four days ago to confirm accepting the return EXACTLY HOW IT SAYS ON THE RECEIPT , which is to the original firm of payment. We go today to the Arden location and Regis tried to give us the same excuse that we can only give store credit or exchange. I told him that we already contacted customer service and they spoke to the manager at this location and she said we can. He denied, and said that the manager said YESTERDAY that they can only do exchanges or store credit, so I called customer service. Alejandra L. , the woman I spoke with on the phone and e-mail was very helpful. Liz, the supervisor, I spoke to on the phone today was very helpful & she spoke to Regis and told him to give me my refund to the card I used and he did! It just blows my mind that it took damn near two weeks to get this finally resolved and it took over 5 people to make one return!! I would never buy from this store ever again due to this experience and I think it's something to consider before making such a big purchase like these $100+ jeans!!!

Placed an online in store order over a week ago and sales person said I would be getting a…read moreconfirmation by email in a few hours . After one week I still don't have my order or even a confirmation email so I call the store . Incompetent customer service person didn't even care said our computers are acting up and put me on hold for 12 min while taking to other customers then finally says she can't help now and asked I better call back after wasting my time in a rude unprofessional manner . When I asked if u could talk to her manager, she said her name is Natalie and she's the store manager!!! Don't go to this store horrible customer service

I love sharing good reviews when warranted! It's rare to find these days…read more I took a vintage 1970s turquoise ring that my mother gave to me to Silver King to see if I could have it made into a pendant. I just wasn't wearing it and knew I would enjoy it more as a necklace. WELL.....they do beautiful work. Family business for decades. I found them by accident while I was at a nearby business. The pricing was fair, the work was outstanding, and when I wasn't 100% thrilled with the chain I had ordered, we had a full discussion to get to the bottom of the issue. Simple fix, just a bit too shiny and needed a bit more antiquing. Malila said, We want you to be happy and not just okay with your purchase. Within a day or two, the chain was antiqued more, and it's now perfect! Great experience, and now I have beautiful new memories of my mom's jewelry.

I've come to Silver King a few times - resizing some rings, some silver repairs, and most recently…read morea custom leather and silver cuff. Malila worked with me to create the most perfect piece of jewelry using my stone and rough idea and the finished piece came out absolutely perfect. The quality is top-notch and both the silver and leather have held up well against a teenage boy. I'll be back for sure for this thing or for that, and it's a joy each time.

The owner is one of the most unfriendly businesspeople ever met. do not come to the shop the owner…read moreis this old grumpy guy that act extremely mean to you the entire time you are there. It seems like he doesn't even want you to shop like you're wasting this time do not give him business.

I was lucky enough to find this place, I did't want to buy a whole skin to start my leather sheath…read moremaking hobby so I get just what I need here. Knowable and friendly staff. One of my favorite stores.