Rude, under staffed employees! Macys isn't cheap and I went to Estée Lauder counter, nobody was working there another lady come over from another counter after she was done gossiping with another worker and didn't want to help me just said oh we don't hardly have any Estée Lauder make up you might want to try another macys! Wow read more

Worst location in the the World! The store manager just walks around harassing his employees while they struggle for lack of help. Poor workers get no breaks due to shortage of hours. This store really needs a wake up call. Don't come here. 0 stars read more

I love this Macy's. They have such a wide variety of shoes, clothes, purses and makeup. This place would be your one stop shop. The customer service here is great even when they are understaffed. This Macy's is the one that I will be going to from now on. Also the mall it's inside of is very urban. Love love love read more

I came to Macy and was able to get some great pants on sale and the belts here are the best price. There was a special sale on the whole store. Amazing there were a lot of people shopping and the store was busy. You had to wait at the counters. Men shirts were on sale for 17 dollars and excellent leather shoes on sale for $40. The selection is amazing here one can get any style and any color. The best part is Macy coupons you end up paying much less. The employees are all friendly. The parking is enormous. read more

Had to come in and return a dress for The Graduate. Unfortunately a little weight gain forced us to bring this dress back. It was rather expensive. Glad I came and we found another dress that was very beautiful and a hundred dollars less. Sales clerk was very helpful. Got a nice coupon for my next shopping trip. Happy shopping to anybody going out to Macy's. read more

i have a MACYs credit card SOLELY for the purpose of buying make up. that is all i use it on :) for the most part... I usually go to the benefit counter and get help by Leslie, who shows me patience and helpfulness. I also love the skin care by the origins counter. The other day Monica gave me a facial, and recommended products that are good for my skin, and dang i left that place glowing. The nice thing is that she did not pressure me into buying stuff even after helping me so much. But of course, I bought a load of stuffs.. The Dior counter is alright. i LOVE their make up.. BUT i hate how they always pressure you into buying more shit than you intended on buying.. like stfu -_-' i came in for THIS, and you should stop nagging me.. ... i'll go to a different location and buy it if you're gonna be greedy... read more

This is the worst Macys in the world. I wish they would Close it. I am a Freaking card holder for 10 years and the customer service is fucking terrible. So I have to stand in line for 15 min to get a shoes size. They don't have it. I gotta find a another shoe and stand for another 22 min. My interest rate should get me a pass to the front but everyone has a cards! The manager should be fired for this system. Hire more people during the weekend and holidays. I hate Macys I don't even want their line of credit!!! read more

1st off is like to say so SO very dissapointed with there customer service dept! I recently purchased a living room sofa and it's amazing how many hoops they made us jump thru! For being Macy's that's awful! We had to purchase the delivery! Which was 200.00 on top of the total price! And the delivery guys had to reschedule on me twice!(WTH) then 2 of the sectionals were damaged? So MACY'S had me reschedule for another! Delivery! More time!, away from work! What a hassle!! Make sure you really research the web! For options to buy that couch model else where!!! Good luck....! read more

Shopping for shoes with my wife we came across a display advertising a nice sale. Only problem was that of the 19 pairs of shoes next to the SALE sign, only two pair were actually on sale. That kind of deceptive practice led us right out the door. read more

First of all no one is ever at the counters! Second of all they take their sweet time doing I don't know in the back room.. And 3rd they have a big mess in the shoe department. I'm really disappointed! Last time I'll come here. read more

Macy's - Its really messy in here! Wow I don't think I'll be coming back... And they also take forever to attend you! - Department Stores Near Me - Montclair, California

I wish I could give this location 0 stars! I was at this store asking for a shirt on a mannequin and a girl named Toni had the worst attitude ever when I asked her very politely for it. She was so bothered with my request and extremely unprofessional. This lady is a representation of what kind of employees work there and I do not recommend this location to anyone. I had to get the Christmas sweater off the mannequin myself because she didn't want to take the 3 seconds to do it for a customer. She said her manager said she couldn't take it down. I didn't understand that because I have done it multiple times at multiple different location with no issues so that's how i know she was just being lazy. You lost a loyal customer. read more

This Macy's is a train wreck of epic proportion! Clothes are always strew about and racks are cluttered. The only plus is that a lot of times the item is less than the price tag. The issue I had that made me give one star is the women's shoe department. I've been looking for shoes for a wedding and found some amazing Lucky Brand heels that would go perfect with my dress. They were also in the clearance section and the perfect size. It took them 10 minutes to look around the back to find the other half, yet they never found it. They took my name and number to call me if they found it. No other store had them so I am s.o.l. I am so bummed and really got my hopes up. That isn't fair to customers. If you don't have the pair, don't put them out on the floor!!!! Hopefully I'll find something at The Rack, Macy's sucks! read more

I don't shop at Macy's very often; I'm a Ross lover, but I had to stop there the other day with my mother as she was looking for a bracelet she saw on a tv ad. First of all, it took so long on a Saturday night to get someone to help us in the jewelry section. I think I walked around the department like 5 times. However, they gave my mom a decent price, or so I thought. It was a multicolor stud bracelet with semi precious stones for like 130. They said this was the best deal she can get but we found out later online that the price should have been better (106 actually). I think they would honor that price on the internet or their website, but it's a hassle to go back. The staff that finally showed up to help my mom was nice, but did give us the higher price. However, this may not have been her fault and be more attributed to their pricing system. They had some nice clothes and it did take all my willpower not to purchase this ruffled two tone dress. It was absolutely gorgeous and at least i know I can go back to Macys to find some nice pieces when I have more money. The store was clean (on a Saturday night mind you) and also had a lot of Coach things to buy, especially the shoes. Too bad the economy is slow and thus my banking account is not ready for Macys. Maybe I have to go back to Ross. read more

Well I am an avid Macy's Clearance Shopper - hey the would be a M.C.S. - any who, this Macy's doesn't have a very good clearance section like all the other Macy's I have been to. Normally I find quite a bit of nice stuff on clearance at a great price but for some reason not at this Macy's. I guess I will have to stick with going to Macy's Victoria Gardens. read more

The customer service could use some help at this location! I received a gift card for my birthday and went to go use it at the Estée Lauder counter and there was quite a few girls working a couple of them with customers but not all of them well none of them acknowledged me after standing there for awhile a simple "I'll be with you in a moment" would have been nice but not till I turned my back did someone ask if I needed help I turned back around and said no thank you and went to Nordstrom since this was not the first time that this had happened I wasn't surprised the only reason I went back there was because I had a gift card and I was on my lunch break thinking I could run in and out but that was a joke! I will continue my business at Nordstrom. read more

Zomara in jewelry has the worst customer service. Bought $1000 worth of jewelry and went on to another customer had me waiting for a watch adjustment. And just overall had terrible customer service. She should be moved to a different department. read more

I rarely shop at Macy's because I'm not happy with their selection or service. What follows is a narrative rant about my recent experience with the Children's department staff at this location: My daughter received an outfit for her birthday that was too big and by the time it fit her the season had changed and she was unable to wear it. I thought a return would be easy because I had a return label. I was wrong. I took the item to the counter explaining my situation. The sales woman scanned the label and told me that because the purchase was more than 180 days old she could not pull up the price from that day. She turned the monitor toward me and it showed the last selling price ($29.98). I told her that I was fine with receiving the last selling price and she said that she needed to call a manager. The manager said that unless I provided a gift receipt he didn't know how much to refund. He then admitted that the registers were not set up to provide gift receipts back when the gift was purchased so there was no way that I could have a gift receipt!! I told him that I would accept last selling price but he stated that it was against their policy to do returns after 180 days. I told him that their policy isn't stated on the return label and they didn't provide a gift receipt so I wasn't aware of the policy. I gave up. Really!?! You want to argue with me over $30. Don't you know that a happy customer will spend way more than $30 in their lifetime but an unhappy customer won't come back? Guess not. read more

First and last time I buy fine jewelry off theses people bought some earring and took them home to my wife and one of them was bent didn't realize that until the tag was off so brought them back spoke to Sandra the manager for the jewelry department speaking to her was a waste of time she just sent us home with a bent earring and a new backing for it witch is still stupid the earring is still bent but nothing they can do because the tag is off tag is in the box just not attached to the earring but only way to take off the tags is to cut it in order to get to the earring won't be buying from theses people a bunch of scams read more

I would give a minus star. I tried sending a email,live chat? And have been on hold for over a hour. My question is I bought and per Order some stuff with Clinique, why can't we have someone out and hand out our packages? This was done back in late February. read more

Worst experience ever!! Horrible customer service. I will never come back or even shop at Macy's . Anne manager from the jewelry department is so rude and racist. I bought a ring that didn't fit my husband and they couldn't do an exchange. all I wanted was a different size and they said they couldn't do anything about it . For now on I will be doing my shopping at Nordstrom. read more

Such an unorganized furniture dept. cane to pick up my floor model mattress I bought. Took almost 20mins for someone to help me. Then took another 20mins to even get my mattress because they didnt attach the reciept with my name on it so we had to call customer service to verify the purchase. Very annoying & inconvenient especially since i had to rent a truck & only had a limited amount of time read more

The 2 girls working register on woman's petite section on Wednesday December 23, @ 8pm Short curly hair with glasses Is very rude. I stood in line for 15 minutes and I could overhear her dumb conversation to the other coworker as people patiently waited, My turn and this girl didn't greet me after I said "hello" She is very unprofessional and rude! You should be grateful that customers are waking and spending money through the establishment so you could pay off your holiday debt. read more

Horrible customer service in the watches/jelewry section. There was a female and male employee standing around having a conversation and they completely ignored us in the jewelry section. We were there for a few minutes wanted to purchase some jewelry ( a watch, and earrings). Would definitely be going to Kay Jewelers or Jared's, even though the prices are a little higher wouldn't mind. They have great customer service and helped us right away. read more

This Macy's is so nostalgic for me... I've been going here since I was a kid. My parents did a lot of shopping here. If you know where to look, you can get some great deals! I like the Origins make up counter in there... You can get a free mini facial sometimes. Once I booked it for me and two of my girlfriends and we had such a good time relaxing and figuring out which products were best for our skin types. (The Origins lady was super sweet and helpful.) I kind of miss when this store was 3 levels (way back in the day) and it's a little weird that it is still empty where the old store used to be. Anyways, my family and I have never had bad customer service here and there's a good selection of items. read more

Ordered online, came in for pick up, sitting in line now for over an hour trying to pick up. Customer service sucks!!!

Saw the sales ad and combined with using my credit card, I could save a few bucks on some items i needed. Although they don't give you back Kohl's cash, it seems like you have to watch out for coupons and use your credit card at all these department stores in order to not just avoid paying full price, but to avoid getting overcharged! I would have appreciated some help locating some of the items (no sales associates around), but I eventually found what I was looking for. Can't wait to try my new egg poaching pan! read more

Why do all the Macy's store never pick up there phone? I just want to know if they stores carry an item I want. Sigh

Fabulous shopping experience that started with my phone call to see is they had the product I wanted.. Jessica set aside the product.. Same great service also in tennis shoe section, shoe section .. Over the top service.. Thanks read more

For some reason, my mom likes to shop at this Macy's even though there's another one closer in the same city where she lives. This one is closer to her work, but it was the weekend and we were shopping together. We went to the Clinique counter to purchase some face serum for her and she was told that they were giving a full size sample of eye cream with $50 purchase. She is all about the promotion items. Gee, I wonder who I got that trait from. The ladies at the Clinique counter were really nice. The woman who was helping my mom was out on her lunch break. Apparently, she had picked up the phone when my mother called that morning. She has some inside knowledge from a text she had received the day before about current promotions. She called to make sure that the promotion was still being honored and Sherry answered the phone letting her know that it was. I'm not a Clinique user ever since I had a bad reaction to one of their face creams, but my mom really likes their stuff now. Naturally, we walked around Macy's after my mom completed her purchase. It had been a while since I'd been in this Macy's or this mall even. There are a lot of things that have remained the same and a lot that has changed. But if you have a Macy's card, you can definitely stack your coupons and promotions. According to my mom, you can pay your Macy's charge card with your debit card as soon as you've purchased something, just to accumulate Plenti points. Who knew? Mom did. read more

Had such a great experience shopping in the Dress & Intimates at Macy's Montclair. Laila Elias helped make my experience the ultimate & she was so helpful. Employees like her represent Macy's awesome customer service. She was such a great example of outstanding customer service. read more

Macy's - Department Stores Near Me - Montclair, California

Although this store can be messy and a little disorganized, you can great deals so that's fine. The five stars is based on service I received in the shoe department. Had to do some last minute show shopping on a Friday night, I'm not a huge fan of shopping but Cassandra( if I remember correctly) made my time way better . She was super sweet fast and really attentive the whole time. I was super impressed with her customer service. Was very satisfied with my purchase! read more

always had great experience here, they are few on helpers but I feel I alway get a good deal here, not crowded ever and ample parking right next to it. I always get lots of discounts here, they match the price as well. No complaints. read more

Macy's - They got great deal on night suits - Department Stores Near Me - Montclair, California

Great selections mo matter what you are searching for. Friendly staff very knowledgeable. Newer and older for sale at good prices. Check it out worth your miles read more

Horrible customer service! They would not give me a proper refund even though I had a receipt and everything. I wasted a lot of time and energy. The workers are nice but you can't accuse the customer of already refunding the item and begrudgingly short change the refund. The receipt clearly showed my card number and date of purchase. And you wonder why Macy's is going broke. read more

This review is way overdue, I like Macy's and its my go to store but they really need do something about their restrooms they're out dated, totally dirty and nasty. read more

We came in to walk off our dinner in the mall and parked near Macy's the shoe department to be exact. As soon as we came in we were greeted by an associate named Jason. His courtesy made our browsing far more enjoyable. He found us the shoes we asked for and directed us to price scanner to make sure we were getting the best deal. My Carlos Santana shoes were already discounted plus an extra 20 off. I ended up leaving very happy with my birthday gift. Then we stopped by the athlete shoe area and again the associate Karina also did a great job. read more

Macy's - Shoe sale!! - Department Stores Near Me - Montclair, California

I like coming here because, they carry a lot more makeup than Sephora. That said the employees are rude. There's a girl in the MAC section who came up to my mom and asked her if she needed any help because she was just looking at the MAC makeup. My mom walked past her and, didn't notice the worker was there. The MAC worker came up to me as I walked behind my mom and, asked me if I know her ( my mom) I told her yes I did. She then had the nerve to ask me why is my mom so rude! Well, I told her my mom is legally blind and, just because she looks young. My mom is legally blind and she shouldn't take everything personal. It was crowded that day and, maybe my mom couldn't hear her, the nerve of that MAC worker. Macy's should get together with the make up people and teach them some courses in customer service. The only one rude there was that MAC worker! read more

If I could give this place a 0 stars I would. I have yet to encounter another location with customer service as bad as this Macy's. First and definitely the last time I will ever step into this location. Irma Macias the manager in the Home Goods department should be demoted from her position. The terrible attitude and horrible customer service really made me question the morals of Macy's, if they can hire and maintain a manager like Irma I question every choice they have ever made. Irma did ABSOLUTELY NOTHING to accommodate a customer. She clearly missed her customer service training because she showed none. I cannot stress how terrible of an employee she is. I have placed a complaint with their executive offices in hopes she gets some sort of "company policy" disciplinary action. read more

I went to the clinique station to switch out my lotion for a toner that was for oily skin since I got the combination toner last time I came, I brought my almost empty bottle of toner to show the lady at the counter which one wasn't working for me and the lotion made me UNUSUALLY oily and made me break out more, I was trying to explain it to the lady but she proceeded to assist me with a shitty attitude. She immediately told me I couldn't return that one, but the lotion I was able to since I barely used it. I'm playing it cool, she proceeded to tell me there wasn't anything for oily skin although I was looking right at it, I pointed it out to her and told her that is the one I came to get in exchange for the lotion that didn't work for me. She goes to the computer and proceeds with her shitty attitude. I thank her and kept my cool, but what the fuck this lady needs to leave the shitty attitude at home if she's going to be working customer service. I'm switching to proactiv when I am done with my product never buying there again. read more

Only one person working on watches department!! She expend like 25 minutes to work on the watch!! We wait to long for a return!!never back here!! Plus!!! She just return the value on the watch !! She can't see the charge for the warranty!!! read more