The service was terrible when I came in the workers at the purfume section they looked at us really bad and didn't ask us if we needed help they called my siblings "dirty child" we didn't even do anything or were loud we were treated horrible never come again there is a reason the mall is closing down. read more

This is an underutilized Macy's because it's the only anchor left in a mall that is on life support. You will find far less in this Macy's than in other ones in more affluent areas but this Macy's does try. Their customer service counter is very good. Everyone who works here is nice. The place is always clean. Their displays change often. If the mall was doing better this Macy's certainly would benefit. read more

Aris at the jewelry counter tonight was my SAVIOR. She was so kind and sweet letting me take my SWEET time with my indecisiveness. She made sure I got what loved instead of just pushing something on me to make a sale. Shared in the excitement of my event and I felt like I was shopping with my bff! 1000/10 service. She offered advice, let me know the sales that were going on and I couldn't be more grateful for such a nice lady to help me out tonight! read more

I don't know why people pay these crazy prices. Many of the items are priced super high. I ended up stopping in last week because I needed a business pants suit for a promotional test at work. They had a super small selection and everything was priced ridiculously. I ended up finding one suit that I wasn't a huge fan of but ending up purchasing incase I could not find anything else. I knew I would not wear it again due to the style and lack of belt loops but I bought it anyway. I paid $200. Fortunately, a couple days later I revisited JC Penney and was able to purchase TWO full pants suits for LESS than the price of the one. And the two I later found I can wear regularly as I was comfortable with the style. I ended up returning the Macy's suit and the return process was super easy at the customer service desk. All of the employees on both visits were super friendly and helpful. I just feel like the prices here are a lot considering the prices at other comparable stores. read more

Macy's - A customer wearing a pink hoodie, camouflage pants, and a beige cap is standing at the Macy's service counter in Glen Burnie, MD. The customer is facing the employee behind the counter, who is wearing a patterned shirt and a face mask. The service area has a computer, bottles of water, and informational signs. A black stanchion with a sign for online order pickup is in front of the counter. The wall behind the counter displays service options such as online order pickup, returns, gift card purchases, and bill payments. - Department Stores Near Me - Glen Burnie, Maryland

Great selection and value especially ladies wear and housewares. I've always shopped at Macy's and have never had an issue. Convenient location and hours. read more

You won't have to wait in lines and the employees are exceptionally helpful. However, it's clearly a dying store in an already dead mall. The vibe is late 90s. The dressing room in the dress section smelled like body odor. The selection is scant. No "luxury" bags or wallets. I honestly just want to put it out of its misery read more

I guess I'm more irritated than anything. I sat outside looking at the website before placing an order. I saw online the merchandise was low in stock so I went ahead and purchased it online. I went into the store and searched around in the jewelry section for almost 10 minutes. No one asked me if I needed help or acknowledged by presence. I waited patiently as other people were being checked out and and may eye contact with the associate behind the counter. I finally just left because I couldn't find what I was looking for. The associate came from behind the counter and started walking away from the jewelry section. She said hello to me and I spoke back. By that time I'd already decided I was going to leave. Just so happened the lady who spoke, was walking the same direction ahead of me. I heard her speak to another customer and then she asked if they needed help. SMH. I'm just irritated. I kept walking towards the door and left. Inside the store, the jewelry section was in disarray. There were so many pieces that were together on one stand and I couldn't tell which pieces actually had value or not. Of course I assume the ones in the case did but there was hardly anyone there to help. The ladies who were there didn't acknowledge me or speak except for the one lady. I'm just venting some frustrations because I am irritated by going into a store, prepared to pay hundreds of dollars for something I want and then don't receive good customer service or acknowledgment. read more

I visited Macy's in the Marley Station Mall. Rio was the associate she was so kind to me. She's a wonderful person!

Not a big surprise Macy's is suffering. Took a 10 dollar gift card to the store. Tried to use it. Clerk couldn't figure it out but somehow managed to invalidate it in the process. Then sent me upstairs to try another register. They couldn't figure it out so sent me out with unsolved, invalidated gift card. In the age of amazon, the only edge these stores have is customer service. Sure felt like they didn't even try to fix the problem and have no interest in customer service. Time to cancel the Macy's card and stick with amazon. Their overseas customer service beats face to face in Macy's. read more

One of the better Macys I've visited. The the store is neat, organized, and most of the racks aren't overflowing with merchandise (a few of the clearance rack items were but that's to be expected in a way) and they actually have an AWESOME selection of clothes especially in the sportswear/career department. The employees were nice and were actually available to ring me up even during a slow, quiet weekday afternoon. Now the rest of the mall, on the other hand....yeah just stick with Macys. read more

Shame on you for repeatedly mailing a damaged evening gown to me and failing to damage it out, cheating an unsuspecting customer, and wasting her time. I found an evening gown in the juniors dept. I loved, but they didn't have my size, so I ordered it at customer service. The correct size came quickly and was shipped for free. However, it arrived with a 10 inch split down the right side seam, and the bottom of the cream colored gown was filthy. I have no doubt that a teenager who didn't know there was a zipper down the left side, ripped it trying to get it on. I called customer service and reported the damage, which they tried to blame on UPS, until I pointed out that the bag was not ripped nor punctured. She returned and refunded it over the phone and reordered it for me. Two days later, I received the SAME ripped, dirty dress. This time I first called customer service and reported it after contacting my alterations lady and my local dry cleaners to get pricing to fix it. $15 to sewn up the seam and $10 to dry clean it. I asked if they would reduce the price so I could have it repaired and was told "No." I returned it in person at Marley Station Mall and asked to speak to a supervisor, repeating my story about the two returns of the damaged dress, that I was told it was being damaged out, so that it would not be resold. I asked if she would take enough money off the dress so that I could have it repaired and was told that only $6 could be offered. She said that she would damage out the dress so that it would not be resold. I called customer service back to give them a piece of my mind. They finally transferred me to their resolution team, who in 3 minutes ordered the same dress from the warehouse and reduced the price to cover the gas for the 3 hours of driving time to and from Macy's for the fiasco. Although it has not yet arrived, I am hopeful for a resolution. Five stars for the resolution center and one star for the managers at Macy's on Saturday. Shame on you for repeatedly mailing a damaged dress to me and failing to damage it out, fleecing unsuspecting customers. read more

Not the best Macy's and certainly in a horrible mall, but I was waited on quickly by a ver personable sales person and there weren't lines of people all over the place. The shoes I bought were marked down even more than what they said. Seemed to be out of a lot of "middle sizes" in all female departments, also didn't have the usual higher end products. I went in looking for business casual work clothes and come out with a pair of chucks instead. read more

I came in through the jewelry department located on the ground floor next to Gold's Gym and was not greeted by multiple sales rep. The first sales rep was too busy adjusting her skirt and swiping her mobile phone. When I continued through the store, the other two sales reps in the makeup department, a younger male and older woman were also too busy engaging im a personal conversation. When I reached the top floor, I was greeted right away and asked if I needed help. It is sad since it wasn't until I reached the third floor. CUSTOMER SERVICE IS A MUST IN THESE TIMES!!! read more

Terrible customer service. Ceirra worst manager and she does not know how to treat the few customers that store has.

I think Macys is over filled with staff and over crowded. I do like there good sales, and when I can find what I am looking for I am always pleased. the staff members are friendly, when I did our wedding registry, they were so helpful, they often checked on me to see how I was doing. Talk about being spoiled!!!! read more

The lady at the service center on the 3rd floor was slightly rude. We came to get more wedding registry cards. We asked her if we could get some and she said "ok" then walked away. There are certain mannerisms you utilize in the business of customer service and I'm not sure she understands that. But overall the store is great things are neat and nothing smells read more

I'm very disappointed with my Online shopping experience with Macy's. I ordered a knife set on Black Friday. It was my very first Christmas gift I ordered. I knew what I wanted and knew they would be the cheapest on this day. I had no problem placing my order for the Zwilling J.A. Henckels Four Star 12 PCs. Knife Block Set. A week or so later when I was receiving merchandise that I ordered after my first purchase I got concerned there was a problem. I called customer service they reassured me and said they just hadn't shipped yet. More time past a week or so called again. This time the said it had shipped and I just couldn't see it in my computer. After it didn't arrive on the 14th when the customer service person said it would I called again for the 3 time. That customer service person said it would be here on the 17th. On the 17 th I checked my email to call again about where my gift was. When I opened the email it said your order is cancelled and we won't charge you for this item. That was nice if them not to charge me fir something that I was NOT GETTING. Needless to say all other stores are sold out. Except for one which I had to pay 140.00 more for the set. I'm sure Bloomingdales would have had it had for the same price on Black Friday but now I'll know not to shop at Macy's and just go to Bloomingdales. It's understandable that Macy's is not doing well. They lost my business. read more

This is THE WORST Macy's I've ever been to. They have the worst selection for nearly everything relating to females. Very small shoe selection. Hardly any women's active wear. Very poor selection for work clothing. There is legitimately nothing for women between their teen years into their 40's. If you are a young working female in need of something fit for your age, just don't go here. Take a trip to Annapolis where you'll find something for you. And I'm completely at a loss as to why the selection is small. There is enough space for a broader selection. read more

Worst cosmetics Counter Ever! Those girls are just plain Nasty!! Those counters aren't like they use to be I can remember when those girls were helpful and suggested products that were useful for me and my mom! That Girl at Lancôme counter needs a big kick in the butt!! She needs a wake up call! Someone needs to have a talk with her about how to treat customers!! I am very upset with that place! I sent 4 other of friends up there to see how they were treated and they all came back saying it was horrible and that girl needs to be fired! Needless to say I did buy what I came in there for but if I hadn't of liked the product I was bringing it back cause she was not helpful helping pick out what I needed! Never again Macy's you all won't be around long if your service doesn't change! That day I spent $60 and would of spent more but she just was too nasty to deal with! So I will take my business elsewhere! I think those girls need a MAKEOVER! One girl working there looked like she was homeless! She had NO Makeup on and had the most ragged out jeans on I have ever seen for working at Macy's! What happened to a dress code! She was shameful!!! Shame on Macy's for letting that go on!! I have seen better at Wal-mart!!! Well bye bye Macy's I will come back when I see the Closing Down Sale! Everything must Go Sale!!!! Lol lol read more

The sales rep was extremely pleasant : I honestly believe she lied to me about a particular bag I wanted to purchase. When I walked in, I was pleasantly greeted and asked if I was looking for anything in particular- I stated that I was there to purchase a bag and I gestured my view towards some bags that were against the wall of which styles I was fairly attracted to-I was instantly redirected to bags on the other side of the section I was in- I pointed towards the bags that caught my eye- the sales rep once again gestured that I see if I liked any of the bags on the other end- I continue to shop in the section I preferred\SHOCKER they did not have the bags I chose in black!\ lo & behold one of the bags I chose from the other end was available in black! Then the sales rep thought she was doing me a favor because the bag I chose cost less than the two bags I first chose : well whoopie SH*T! I do not recall asking that she manage my budget! read more