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Macy's

2.3 (44 reviews)
Closed 10:00 am - 9:00 pm

Macy's Photos

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Reviews With Photos

Morgan B.

Big empty areas, unassisting associates, fitting room doors that don't have door locks - they're literally broke off. And giant pee stains that reek in the fitting room. No thanks. Plenty of other options in Southpoint that are preferential.

Michelle L.

S/o to Rena inside Macy at Lancome cosmetics department. Fantastic customer service.she had patience answering all our question. Explaining every products use. Introduced us to all good products and free goodies. We definitely see her again if we need more products.

Matt M.

Merchandise everywhere on the floor, racks are unorganized, and a poor selection of quality brands these days.

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3 months ago

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4 months ago

Mary at the Macy's at Southpoint Mall was wonderful. Outstanding service. She was so nice. She deserves an A++

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5 months ago

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2 years ago

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2 years ago

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4 years ago

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4 years ago

The only time to go to Macy's is for finding a gift like for christmas or etc. This one is a plain mess with boxes all over the floor.

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3 years ago

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8 years ago

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6 years ago

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4 years ago

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6 years ago

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8 years ago

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16 years ago

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9 years ago

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10 years ago

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15 years ago

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13 years ago

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15 years ago

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7 years ago

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11 years ago

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10 years ago

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8 years ago

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12 years ago

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9 years ago

I feel well after reading the other reviews, Macy's men's department customer service is horrible, very rude, cold,and no respect at all.

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6 years ago

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14 years ago

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5 years ago

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13 years ago

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7 years ago

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14 years ago

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15 years ago

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11 years ago

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7 years ago

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17 years ago

Nice layout - some good sales - helpful sales associates - Great location

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7 years ago

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6 years ago

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9 years ago

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13 years ago

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Ask the Community - Macy's

Review Highlights - Macy's

She checked me out although I did not have an item from the bedding department.

Mentioned in 2 reviews

Read more highlights

Ticknors - Suit & shoes with pizazz!!! Love it.

Ticknors

(3 reviews)

This review is of Hunter - sales guy more so than Tiknors. They actually have some nice clothes…read morebut if you are thinking of shopping here - DO NOT work with Hunter (tall guy, dark hair, beard, & glasses). I purchased a new suit for an upcoming wedding. When I picked the suit up it had 2 chalk marks on the sleeve. I pointed it out and Hunter said he would steam it out. He returned with the suit in a garment bag. When I got home I took it out and there were now 2 black marks where the chalk marks used to be. I returned to the store the next day and showed it to Hunter and he said it would come out once it was drycleaned. Honestly, I was shocked he didn't offer to have it dry cleaned. I just spent $1000 on a suit, shirt, tie, etc and he told me I would need to take it to get it dry cleaned. So before I wear the brand new suit I just purchased from you, that you marked up, I have to pay to have it dry cleaned? He said "yes". I asked to speak to the manager and fortunately the manager had enough customer service acumen to do the right thing and save some future business. So, avoid Hunter at all cost - ask for Ben instead. (I originally worked with Ben but when I returned for the fitting Ben was on vacation and due to the timing of the wedding I coudn't wait for him to return - unfortunate for me). P.S. After the shirt I purchased was tailored one sleeve was longer than the other. I get it - those things happen - but Hunter seemed absolutely lost when it came time to measure the sleeve to be adjusted and stuck a pin in the cuff of the shirt multiple times before he even acknowledged he probably shouldn't be doing that.

My husband was in need of a sports coat for a new job when we stumbled across this place in the…read moremall, and we're so glad we did! The business is family owned and operated. One of the owners ended up helping us out and he was fantastic. Great customer service--not pushy, but they definitely know what they're talking about and are very helpful. They also provide free tailoring when you purchase any of their suits. Although I do not wear men's suits myself, I'd highly recommend this business to anyone who is in need of a new suit or men's dress wear. They also sold a selection of shoes and more casual items, so it's worth stopping in regardless of what you're looking for. Be sure to support this great local business!

Macy's - deptstores - Updated May 2026

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