A guy named Ted was helpful when I went to the store this time. Normally buying shoes from the…read morestore on N Duke is like asking someone to kick a boulder. But Ted made my exchange and sneaker selection easy. He was helpful and didn't act like he wanted to be anywhere else but at work. That's generally the energy you get from people at that store. Management sucks and so do the staff but Ted is one of kind and should run one of those stores before they lose all they're clientele to other locations. I got good prices on the shoes too. That's always a plus but I'd rather pay full price somewhere else if Ted's not around from now on. Ted da G.O.A.T!!!

We are all entitled to our own opinions right? Well... here is mines:…read more Parking: 4 Location: 5 Customer Service: 5 Facility decor/cleanliness: 5 DTLR at Southpoint is the bomb! There is always someone greeting you when you walk in and the store is ALWAYS clean. The selection of clothing and gear is always edgy and next level. I was assisted by a young lady named Red a few weeks ago and she was a pleasure to work with. She did a great job asking questions as to what i was searching for and she made some awesome suggestions to meet my needs. I love shopping at this location! 5 STARS DTLR SOUTHPOINT!

Great store. very clean and organized. Disappointed that you don't offer a military discount in…read morestore.......

A beautiful store that matches the quality of its renowned 5.11 products. The saleswoman who took…read morecare of me was gracious and helpful. I'll be back soon.

I wish there were more of these stores in more malls around the country. Yes these shirts are a…read morelittle bit expensive, but they fit so well, they feel great on me and they last a long time. When I wear one, it makes me feel professional and handsome without feeling too over the top formal. The customer service in the store was very nice, I brought in two shirts that were a little bit too large for me that I had received as a gift. They let me try two other sizes on and they were able to find the same shirts that I liked in the size that fit me correctly. From there, the staff was able to process the exchange within one minute. They have a smooth efficient process and they have a very good quality product.

Lovvveeee this place for my husband. Yes you can buy them online but the store staff is super…read morehelpful. A lot of the shirts they didn't have in his size and they overnighted the shirt for free! Not many places will overnight stuff. Also be advised these run a tad small so you will have to size up but guess what no dry cleaning! They are wrinkle free right out of the dryer (tumble). They offer every short on regular and slim. The slim is the perfect fit! Defiantly will be back for more shirts!! Located in the lower level by belk!

Couldn't have had a better experience shopping at this location with the help of Carter. If you're…read moreunsure of the different lines/names of their products, Carter's a tremendous, patient, and insightful help in walking you through everything. He was very attentive and I'm super happy with my purchase and the help I received.

This review is solely for the store itself. The products are 5/5. The store is crowded but also…read morecompletely empty? Where are all of the products? I could not find strato tech tees. The hangers do not have sizes on them and the tags are tucked into the pockets and sleeves of every item. Do you know how annoying it is to pull the tag out of every items pocket looking for the correct size? Nothing is organized by category or type of clothing, it's all just everywhere, which makes it incredibly infuriating to shop.

Quality for the price. Unfortunately, the service was poor enough to drive me away for good. I feel…read morethat I was profiled early on and was not given adequate attention because I am youngish and came wearing athletic ware. I had to seek out an employee who was sitting in one of the chairs. I was pointed to the corner to shop on my own and paid zero attention after that point. Meanwhile a man in his 50s/60s entered, was greeted at the door, and had the assistance of a store representative as he browsed. The final straw was when I was clearly waiting for a dressing room and the older gentleman was escorted ahead of me.

Great experience! Very pleasant team, welcoming and helpful. Tailors are excellent, especially Ms…read moreCassie! I recommend

I must admit, I love to dress and when I do dress I don't like for anyone else to have what I have…read moreon. I love this kiosk/online boutique because they specialize in styles that they don't duplicate. I love the bold bright colorful patterns that they feature on their ties and shirts. The business has a seasonal kiosk that they have at SouthPoint Mall. Hey are Online all year round. Their is a worker named Briana Hawkins who is always at the shop or she always answers the phone when I call and she is so helpful. There's a few other guys that work there but her customer service is amazing. She is so good at putting combinations together. Check them out at the seasonal kiosk or online at www.neckwerksneckwear.com.

I love this place! I have shopped here numerous times! I have purchased stuff for my dad brother…read morecousins. Their stuff is amazing and great quality! You can shop online but I have been to their kiosk at Southpoint and the colors and designs are a cut above the rest! Very unique! I will be back and will follow them on social media. The staff encourage you to follow them!

Okay, we've walked through Macy's dozens of times and even occasionally bought an item or two…read more During our last visit, we popped into the bargain section in the back and actually got good deals on some paring knives and some men's socks. More of a TJ Maxx or Ross's vibe in that section. We had to take the items to the other end of the store to pay but every place seems to be shortstaffed and trying to hire at the moment.

Mary at the Macy's at Southpoint Mall was wonderful. Outstanding service. She was so nice. She…read moredeserves an A++

Don't ever order online from them. I accidentally shipped to the wrong address and wrote them…read morewithin a minute and they would not change or cancel the order. They advised for me to change it with UPS which was $42 and they split the shipment so it would be $84 more than what I ordered. There are too many other similar brands so I would go elsewhere.

I always have great customer service in this store so I wanted to leave a positive Yelp review…read more I'm also writing in case this review ever makes it to anyone from the J. Crew HQ: 1) Thank you for your student and teacher discount policy. I'm a student in debt from student loans, and every bit helps. 2) Thank you for not putting logos or the brand name on the clothes. Even for companies I love, I don't enjoy being a human billboard. So please keep up the great work and don't feel you have to put a logo or the J. Crew name on your products to stay ahead in the industry. 3) I am vegan (as are roughly 7.5 million other Americans, plus many more non-vegan animal lovers) and would love to see less products with wool and leather.

I must give this review context from the beginning...I ordered 2 items on 1/14 online:1) Navy…read morepuffer vest $29.99 2) Teal puffer coat 47.99. Good deal on both items and they were delivered in a timely manner. Fast forward to present day and why I went to the retail location. I saw on FB both items were discounted further, so I called Customer Service. They said their price adjustment policy is 7 days. (Most companies=30 days). I asked if they could do a return and then recharge me. No. Have to take it back to a retail store. Hence, the Southpoint LB location. I called and talked to the GM, Olivia, who was beyond responsive and friendly. She said to bring in my information and she would make the adjustment. I brought in my info to Olivia and she seamlessly refunded my account and re-rang it up at the cheaper price saving me 20 bones! Super job Olivia. Thank you. BTW-Her store was in great condition too and her associates were customer friendly. 5 star experience!

I came in looking for jeans. Couldn't find a pair that fit me just right but man was the worker…read morethere extremely friendly and helpful. My dad ended up getting a pair of sweatpants

Great service, am never disappointed with the selection of social occasion gowns that are offered…read morehere. Have purchased several prom dresses and occasion dresses over the years. Having an alterations team on site made the experience easier as well.

I am extremely disappointed with my experience purchasing from this company. The website did not…read moreclearly disclose that the dresses I purchased were non-returnable/final sale items. Reputable retailers typically make this information highly visible on the product page and during checkout, but that was not my experience here. There was little to no clear distinction between returnable and non-returnable merchandise, and one of the items even appeared to include a return option, which made the policy even more confusing and misleading. When I received the dresses, I was not satisfied with the quality or fit and attempted to initiate a return, only to be told the items were not eligible. I feel the website presentation was unclear and failed to properly inform customers before purchase. Customer service has been unhelpful in resolving the issue, which has only added to my frustration. I have disputed the charges with my credit card company and would strongly encourage other shoppers to carefully review every detail before purchasing from this retailer.