**will happily edit review once warranty information is received
Ryan's company had commented on a Facebook post I made back in August looking for company recommendations to help repair a leaky basement. That same week he came out to give me an estimate and a few days later he went to my mom's house to give an estimate as well. Both verbally and in text message my mom and I were told his company provided a lifetime warranty on all crack repairs and a 15 year warranty on the new drainage stone. He also stated all warranty information would be sent later that night when payment was all set.
Ryan and his crew came out on 10/3 and 10/4 to repair cracks at my house as well as my mom's house.
PROS:
-Payment was not due until work was complete
-He coordinated days to repair both of our houses on the same day to minimize us taking time off of work. This was much appreciated.
-We both were happy with the work, and had minimal mess to clean up.
-Pricing was very reasonable
-Ryan did extra work the same day, that was not originally discussed, as more cracks were found when my husband and I were moving things away from the walls
-Alleged lifetime warranty on all crack repairs
-Ryan gave tips on how to properly Drylock paint the basement if we were going to do it ourself
CONS:
-Communication is poor and takes days for a response and honesty is lacking
-To date we still have not received any warranty information despite many requests for it, and after many times being told he would resend it. It feels like we were lied to about the warranty (which was a major selling point) and that it doesn't actually exist
-My mom paid cash and never was given a receipt, and still hasn't after many requests. Ryan also texted on 10/24 he would put a copy in her mailbox the following day and never did read more
