Bought a $900 mattress with a 10 year warranty. Six months in, there's a crater or a large pit in the middle of the bed. So, I called Macy's and they said they'd would send out a third-party representative to evaluate. If the crater was larger than 1.5 inches in depth, they would either replace the mattresses or refund the $900.00. Well, the crater was 2" inches depth and the inspector said (and I have a witness) that the spring had collapsed. How am I supposed to sleep on collapsed springs? Do you want to sleep on that? I waited to hear from them for over a week. I called Macy's; the mattresses inspector didn't tell them about the defects he saw and just declined a refund or replacement, obviously working in the mattresses company's favor. Again, he told me in-person that something was wrong, specifically that the spring had collapsed, I have a witness, and he just DECLINED the replacement for stated NO REASON. Macy's won't replace the mattress they sold me that has failed, despite a 10 year warranty. This is fraud. read more

I received excellent 5 star service at the MAC counter at Macy's. Michael was professional, friendly and service oriented. I know because he went above and beyond to find a similar eye shadow at multiple stores. He found out it was discontinued and had them save it for me. Wow right!!! I really appreciate how helpful he was even though I came i with a short list of eye shadows that I wanted to see if it matched with the eye shadow I love that's discontinued but it's cool because MAC has variety so I found something comparable. I'm happy and Michael made my day much better with his positive energy, attitude and solution oriented mind set. Come here if you want to be taken care of...real customer service! read more

I only come here because of the parking. Pickings are very slim. However, I love the ladies at the MAC counter. They treat me right. I miss George in the shoe department. He treated me like a Queen! read more

Horrible costumer service!!! This is the second time I left feeling very upset and disrespected.

The staff here is great! I love the Mac girls here! They are always keeping me beautiful with the new trends in makeup. The one girl I think her name is Ashley was especially helpful. She was by herself but she made sure she helped every customer that day with a smile on her face. You can tell the people there love what they do. I always make sure that I make an appointment if I'm getting my makeup done though, because they are always busy and short staffed most of the time. read more

Ok so I wanted to purchase some new makeup and instead of going to Sephoras I figured I try Mac inside of Macys. So I start browsing and I can hear the sales rep telling a story with plenty of expletives in it. He finally looks up from talking to another employee and said do you need help? I said Im looking for lipsticks and he points and goes "there over here" and proceeds to continue telling a story. Long story short, I brought nothing. I hope the story he was telling helped him make a sale. read more

Oh my goodness! How do I even start off this review? Let me just say, I never do reviews, but felt that this experience was so terrible that I had to speak up. Only gave it one star because it wouldn't let me submit this without one. This is just absolutely the WORST and I meant the WORST MAC that I've ever been to in my 15 years of using MAC. Went in to This MAC store at about 11am on 8/21 to get my eyes done and purchase some new product to change up my look. I do this every Fall, go in, have the girls do my makeup and purchase everything that they used, nice way for me to freshen my look. It was not busy at all, in fact I was the only one there... one lady came by about 39 minutes after I was left to browse on my own. The girl at the counter was rude, rude, rude!! Wasn't interested in showing me colors or even trying anything on me. I was shocked, never had such a horrible experience. Extremely nonchalant about my nearly $350 purchase, very very lazy girl, didn't seem interested in anything but standing around and ringing things up on the register. After browsing for about 35 minutes (with no assistance) I left.. I decided to take my business elsewhere, left feeling as though I'd never go back to another MAC.. ever.. may give Tyson's a try.. not sure what this girl's name was but she was just terrible.. I hope her attitude improves as she goes along in life, tough to get by with such a lackadaisical attitude. Poor representation of such an big company. Would not have her work for me. read more

Won't be returning here. I called Thursday to make an appointment for Saturday. The young man on the phone said I'm sorry there are no appointments available but if you come in early around 11am we will be able to take you as a walk in, you may have to wait an hour but we'll take you. I asked him 2 times to make sure that that was possible and that I wouldn't just be making a trip to be turned away. He reassured me I would be just fine because it's early enough and that if I wanted a later appointment around 4/5pm that would be out of the question. I felt confident that I wasn't wasting my time. Well I show up at 11:10am on Saturday morning and I explain to one of the employees what the young man had told me and she says it's impossible I won't be able to get done until 2 pm. I was so upset. I wish I had taken down the mans name. I literally traveled 20 minutes out of my way to be turned away. Be forewarned, don't be fooled when they say they can take you as a walk in they are totally lying. I won't visit this location again. read more

I have been a customer of Mac Cosmetics for 10 years, most often purchasing my products from their location in the Macy's in Springfield. This past week I made my final purchase from this store. The products themselves are fantastic, always have they been my favorite. However, the employees were rude, all 5 of them wandering around the small 10x10 area that holds all of Mac's products without offering to assist me in any way. They were busy occupying every mirror in the vicinity to apply their own makeup, while glaring and passing judgemental looks with one another as myself and other customers perused their selections. Only one employee seemed to be doing their job - applying makeup to a fellow customer that needed assistance with a purchase (though it could have just as easily been another employee she was applying this makeup to.) My intent was to spend around $200 on new supplies: consisting of my favorite products that needed to be restocked, with the addition of some new colors for the fall. They were not only unhelpful, but actually hindered my ability to browse the aisles and caused me to feel uncomfortable with all eyes on me and looks of disdain in their eyes. I will never again return to this location, and most likely stop purchasing Mac products altogether. After 10 years of enjoying these products, I find that I would rather go spelunking with Bill O'Reilly than endure another trip to this location. read more