Honest to god the worst ford dealership I've ever gotten or done business with. If I could give zero stars I would. I took my car to get service in last year and they held my car for the better half of three months deflecting saying that they were waiting on parts and when I finally got it back, I must of gotten maybe 3 miles away before it started smoke out the back. They left screws in the engine hand tightened, didn't purge the coolant lines and over handled everything carelessly. Everytime I did call and tried to receive an update I'd get tossed around and would get nothing but a headache. It seems it feel that Bret does not keep tally's or portfolios of his accounts. Half the time I talk to him and asking him questions, he doesn't know the answer and need to refresh him on what the issue is with my car. They next time my car needed service I took it to auto nation and the service I received there was night and day. They texted me morning and night with updates and if they had nothing to update, they would tell me. If you guys buy a car from here I would not recommend getting it serviced and would even say just take it to your local mechanic because they will atleast give you a call back read more

Although 10k mile service was performed on the wifes 2022 Expedition I was not one bit satisfied with the service of the brakes that were provided. Advisor was made aware that the Brakes have been squealing "at all times" when coming to a stop; I was informed that the brakes would be looked at while it was in. Upon being notified that the car was completed and ready for pickup I called and spoke with the advisor where I was informed the brakes were removed and inspected and nothing was identified and was driven, and no squealing identified when coming to a stop. I informed the advisor that I myself have already inspected and made indication marks on the calipers where I could tell if it was truly taken apart like stated - obviously it was not taken apart as stated as I took it apart later that evening and installed new pads after it was squealing as usual when it got brought up front and when leaving the dealership. read more

I've taken my car here three (3) times for the same problem (check engine light caused by an O2 sensor) and they still haven't fixed it. This dealership keeps replacing the O2 sensor but not addressing the root cause of the problem. Lazy! Now I'm having to take it to another Ford dealership in Alvin and praying they know what's actually wrong. read more

Did a fabulous job of finding just the vehicle I was asking for as well as making the best trade in of my life! The financing-was incredible and took great care of me with extended warranty and gap protection! read more

we called roy in the pre owned dept this afternoon about a certain car we wanted. we gave Roy the reference number three times and he continuously told me the car is available but people were looking at it. we decided to leave a family event early to try and beat the crowd to the car. once we arrive Roy points at the car and says that is the one I was referring to, it was not the one we wanted. after showing Roy the picture again we finally found the one we called about. we drove all the way from Jamaica beach and the car has been sold since this morning. Roy wasted our time and pulled us away from a family event in the efforts to try to sell us another car when he knew the car we wanted was sold. theyre just like any other typical car salesman they just care about the sale and not the customer. I wouldn't recommend this dealership to my worst enemy thanks again Roy for wasting my time! read more

Chris and Dan in Service department are TOP NOTCH! I had a serious warranty issue with my F250 truck. Called a dealership that is located south on 45 (Mcree Ford) and was basically blown off for a month to get any warranty work done.....one call to Mac Haik working to Chris and Dan got my situation the HIGHEST priority and scheduled SAME DAY not a month from now like previous dealership.....Chris and Dan took my issue and had me in a rental cat in under :05 minutes.....my truck was fixed in less then 24 hours and like good service techs they took care of 2 previous service items! Really progressional and basically OUTSTANDING service! Such a night and day difference from the "other" local dealership! I know where I am buying my next truck!!!! read more

Jamie single handedly saved the Dealership, well her and the gentlemen that fixed my Ford. I'm telling you I've had to put up with the disrespect and the bullying from MAC Haik since 2016, and as intimidated as I was I finally built up enough courage to bring "big red" in for her oil change and she needed a battery (poor girl was in pretty bad shape) and boy was I SHOCKED. (I'm talking Jaw Dropped, eyes wide, SHOCKED PEOPLE) Jamie helped us out, instantly I could tell the difference in the service department. Everything seemed more organized even with the construction on the building. You could tell someone was cracking heads to get that place in order. I felt comfortable to leave my suv there and book an appointment with the warranty department for some things that need to be done, I've been avoiding. But I'm telling you as dreadful as this department use to be, they no longer are. They were informative, helpful, professional and friendly. What a Change. They put a smile on my face and my suv back on the road like the "stallion" she use to be. (Puns intended) ;) I'm telling y'all go see Jamie in service if you have ever had an issue with this dealership and she will likely change your mind or at least make you comfortable at the dealership you once trusted to buy your vehicle. May your future endeavors be filled with safe drivers and Your Ford with the power train suspension to get around all those suckers (just kidding ya'll we know that comes standard in all fords) read more

This dealership collision department is horrible, my car has been there for almost 3 weeks, and no one calls me to give me updates, I have to call them. I had to take it back for repairs that was half done the 1st time around. read more

Do not go here! The service department sucks. Had my truck for 7 days for a lose tire rod and charged me every day for a rental. $500 later for 15 min of work. Begged for help with the rental fee and they shaved one day, which would have been a wash if they let me pick up yesterday like they said. Customer service is complete crap here. The dollar is valued much more than the person. read more

Bring lube if you go up here for any type of service. Rates are unreal high and the diagnostic fee doubles if you have a diesel

Dealing with our salesman is not a problem. What is a problem is the finance guy named Ed who decided to go home instead of finishing our paperwork or telling me to come back another day. I hate people who waste my time (6 hours at the dealership). To top it off, Ed walked out, looked me in my face and continued to his car. (He didn't know that I knew what his position was at the dealership) 30 minutes later the pre-owned manager came tell me they couldn't finish today because of some incredibly poorly made excuse. Truth was, Ed left and couldn't extend the courtesy to just let us know they needed until Monday HOURS AGO! I arrived at the dealership at 11:45am and left at 5:40pm. Just a little respect to your customers and sales staff who work for their clients! DO NOT WASTE OUR TIME! read more

The employee/customer service agent whose name is Jamie-- she steals the show! She makes up when the others may possibly lack! She is the star CSA at this dealership. From the beginning until the end - Jamie was on her game and extremely thorough with our situation. She's an advocate for the Customer and she is not afraid to speak up on behalf of the customer. I was treated POORLY/HUMILIATED by a lady in the cashiers dept. Once Jamie found out she made sure her Mabager was made aware. She was extremely empathetic and assured us the issues would be addressed. My Husband and I have always received exemplary service from Jamie. She is professional, confident and knowledgeable! It's obvious she is an asset! To be honest......she is the reasons we conduct our business there! Ask for her! Thank my later! read more

This is of the worst service experiences I have had at any dealership. I purchased my 17' F250 Platinum there new and have had it just under 2 year. It has been there for repairs for the infamous "Death Wobble" 4 times in less than 18 months. They keep telling me they are changing the steering dampener but it never fixes the issue. Each time I got they tell me I have to pay for a rental, this does not seem right. You have a condition called the Death Wobble and ford won't even put you in a loaner. Sounds like a legal nightmare waiting to happen. I'm so tired of dealing with their service department on this issues. My last Ford truck burned to the ground on 12' and I thought I would never buy another Ford. I hoped the issues were gone with Ford but apparently not. This will be the last Ford I ever own and will go back to GMC after this. Customer Satisfaction is not their top priority unless you complain about it. Then they want to make it right but only after you leave negative feedback on their surveys. Stay Away!!!!!!!! Buy your truck somewhere else. read more

We took my husband's Ford F-250 to Mac Haik Ford in Pasadena for service. It needed an oil change and brake job. Anthony was our service advisor. Anthony called and told my husband that the exhaust system needs to be replaced and quoted over $8,000. My husband wants to get another opinion on the exhaust system, so he said no to doing the $8,000 worth of work on that but told the service advisor to go ahead with the brake job. They had already discussed what needed to be done to the brakes and a price had been quoted. At this point the truck had been there for 2-1/2 days. My husband showed up at the end of day three to pick up the truck and was told they haven't done the brakes; they weren't sure if it was the front brakes or the back brakes. When my husband again, went over what they had already discussed, the service advisor quoted a different price. Due to the frustration and at this point, lack of confidence in Mac Haik, he said, just give me the truck back, I'll pay you for the oil change and evaluation of the exhaust system. Then they told him, the truck is up on the rack already. They had just said they haven't started any work because they don't know what was supposed to be done. We won't be back to Mac Haik Ford service department. read more

My salesman was pretty good but the one star comes from when you get passed on to the finance department. Was to sign all paperwork on a IPad. I tried and tried to contact someone at the dealer to get a copy of my purchase agreement and never got anyone to answer the phone so I called Ford Corp. Since it was the 18th day and my first payment was coming up I was in a panic to figure out who the finance company was. They emailed my all of my paperwork on the 18th day and I noticed that they charged me $999.00 for a LoJack that was supposed to be $499 (is what the salesman texted me). After calling and arguing, they said that I agreed to $999 when I signed the paperwork (even though it wasn't called out as LoJack) so I figured out that they probably won that battle. So Lojack finally sent me a log in pin and I got it set up. The app kept telling me that it wasn't able to locate my truck. So after 11 days of texting and calling the salesman they finally sent a LoJack tech out. The LoJack tech told me that there wasn't even a unit installed on my truck and that he has had a lot of service calls about the dealer not installing them. Finance guy told me that he would credit the lender if it wasn't installed prior to delivery, but now has decided not to follow through on his promise. read more

Truck buyers beware. I purchased my new Ford F-150 Lariat from Cook Ford in Texas City at the end of October. With only 1350 miles, it lost all power and acceleration while going 65mph down Hwy 225 on Christmas Day. It was towed to Mac Haik Pasadena for repairs. Still no comparable loaner... Still no diagnosis... And still not repaired... Ugh!!! What a nightmare! Wonder what it takes to be a priority at Mac Haik Ford? So what did $50,000 get me? A beautiful truck that is not reliable nor roadworthy. read more

I traded in my 2015 Chrysler Town and Country van on 9/10/2021 for a 2013 Hyundai Santa Fe Sport with 63,000 miles on it. I drove said vehicle for less than two weeks before it left me and my two kids stranded on the side of the highway. When I called to try to get some help with a loaner vehicle they basically told me that they couldn't do anything because they weren't servicing a vehicle they told me they couldn't service. Do not go here. The salesman to begin with was unprofessional and they sold a single disabled mother a vehicle that is now unable to be driven. They refuse to assist with a loaner vehicle at all and more or less told me it's not their problem. read more

Don't buy from here, don't bring your car for service here. Just avoid having to deal with this dealerships at all cost. They have literally given me the worst car experience ever; from the day I bought the vehicle to today. I will never consider buying another Ford vehicle after this and all caused by multiple bad experience and the negligence of this dealership. They have shown me again and again how unprofessional they are . From the sale representative, service and the whole Mac Haik team. Word advise to dealership, advise your clients when one of your representatives won't show up to their schedule appointment with sufficient time, not after they have wait for them at least 45 mins. Do better. read more

I was looking for a specific vehicle and Mac Haik Ford Pasadena happened to have the specifics I was looking for on their website. I called the dealership and was given to Amy Howard. She found exactly what I wanted and wasn't pushy on the phone. I went to the dealership 2 days later and met with Amy. We took a test drive and then it was down to business. She made the process go seamlessly and was able to get me everything I asked for. She was a joy to deal with and I can't recommend her enough. The only negative part of my experience was dealing with. The finance guy only showed me the highest interest rate loans and tried to slip in the extended warranty and oil change package without telling me what the charges were for, all hand written with a marker on a blank piece of paper.... Not cool, man. Thankfully, I'm not an idiot and figured out what he was doing. tl;dr: Ask for Amy Howard in sales but watch your back in financing. read more

Do no shop here!! My husband went here to get a part, part was pulled and he was in line to pay. He was next in line and after he cashier serviced the person in front of him she turned off her light and left. A parts guy tried to help but said they don't pay overtime so the cashiers leave at 6. I attempted to call to speak to a manager and after 20 mins of holding and negotiating with the receptionist had no luck! Worst customer service ever! Will now be driving farther to get our parts and new cars. Ridiculous!!!!! read more

I purchased a 2017 F-350, my salesman Cyron was great, but his supervisor was a jerk. They also did not give any floor mats with the truck

The sale man said you can go take a walk to see what you like. They don't respect customer. Horrible sales.

The tailgate of my truck would not close properly and it was visible that the side latch was broken. Even though, this was the issue (and a $10 part) had to pay $95 for them to tell me it was broken. Then they charge a total of $298 in labor to change this latch. Total RIP OFF... They do not give a Military Discount like other Ford dealerships and have piss poor customer service. Will never go back there. Should of went to McCree Ford in Dickinson, good service and a military discount. read more

Let me begin by saying we always feel we can get a better "deal", but a fair and equitable agreement is good enough for me. Our search for a truck was not an easy one until we called O.J. at the used car sales office. He was immediately ready to have me come take a look at the one he knew would work for me on the lot. When I saw the truck, took a ride and decided to move forward, the process was quick. We agreed on a price, the details and financing without a hitch. Then two weeks later a tension bearing and bearing broke, along with the weather stripping around the windshield they agreed to replace. The total was over $800 in repairs. Service told me it was not covered under our extended warranty, the sales manger stepped up and said that this time he would take care of it for me. They only had the truck two days and it was repaired. We are happy with this dealership and will buy more cars from them. read more

Dealer tried to charge in excess of NINE HUNDRED DOLLARS for the cleaning job they did before listing the car that I purchased. NINE HUNDRED DOLLARS! Good detail shops charge less than half that and do a better job to boot. Sorry folks, cleaning your used cars before selling is the cost of doing business. read more

If you leave your vehicle here for service be prepared to wait until hell freezes over to get it taken care of. Getting a call with the status of your car? LOL Not gonna happen. read more

I recently just purchased a car from here and it has been hell since after the purchase. For one they tried to tell me that they don't debate prices then literally everything you want or ask for "let me talk to the manager" for them to not return and just sit and talk to them literally. I was thinking maybe this is temporary , finance switch up the names for my car which can't be fixed now and no one has reached out saying it was completed or anything after I've gone up there once to fix it and my mother did as well. Mind you my car is used yes but only 45,000 I had problems with my brakes, the motor for the window went out and I had ants coming out of my cup holder the night of the purchase. My car was in the "shop" for a week for me to come to pick up my car to a flat tire that alerted me once i started my car which means the last person in my car could see the same thing. I was told to pull on the side for help at 6:02 once I asked if someone could help I was told "everyone's gone". I picked up my vehicle around 7 minutes until 6. No one verified that everything was okay or anything , ITS THE COMMUNICATION AND CUSTOMER SERVICE THAT IS 3 STARS! read more

I have finally resolved the issue outlined below and they refunded the additional $143. I have updated to three stars. Really disappointed in the service department here. I took my F-150 in for an oil change. I noticed the next day that it was leaking oil and took it right to the nearest Ford service department who told me the oil filter was not tightened. This cost me an additional $143 dollars. I held off submitting this review because I wanted to give Cary at Mak Haik Ford the opportunity to make things right. After being very apologetic over the phone and asking me to email him the invoice to take care of it, he has been non-responsive. Will not return emails or voicemails. Original service was July 10 and it is now almost September. read more

They do good work when they get around to you. They've had our truck for days and still haven't even looked at it yet. We'd go elsewhere but are afraid to drive it further. They assured us they would know something by day 2 and we are still waiting. read more

Horrible dealership, horrible customer service. Total waste of time. Go anywhere but here. I have never experienced such a horrible dealership and horrible employees. read more

"Horrible service" Service will not honor warranties on parts that they feel as if it will be a burden for them. They will keep putting you off for so long that you will have racked up more miles on your vehicle than when you originally came there for the issue. Next, they will just simply tell you that Ford will not cover it just to stop you from bugging them when actually forsaking will cover the part. Go somewhere else. They were better when the were AC Collins Ford. I have reported a BBB complaint against them as well as issuing a complaint against them through Ford Relations read more

Had to have warranty work as well as a oil change. I called to get an appointment. Was told I could come in the next day. Dropped the car off. Later that afternoon was told they wouldn't not get to it till the next day and would call with the update. I ended up calling mid morning and it had not been in. When asked what was the point of calling for an appointment if it was going to get pushed back and not sure when it will be gotten to I was told that that's not how they work or what I was told by service writer that appointees are just to get your car and speak to a service writer not to actually get in and get your car fixed. I had never taken my car there before and I didn't not know. They told me that they have always done that and I should have known that no other dealerships set appointments and actually get your car in when they say. I told them that's like going to a Dr appointment and having to sit 2 days before seeing a Dr. Tried to contact a manager as well as Mac him self and never got a call back and that Mac does not deal with customers. I can see that he does not care how his companies run as well as his management staff. I will be going to other dealerships from now on. To bad cause me and my family are loyal to Ford and the dealership we purchase from. read more

I never leave reviews and I especially don't leave bad reviews. I would never bring a trade into this dealership. They will insult you with their offer. If I could leave a 0 star review I would. read more

I went to a few Ford dealership and this place is the best. Look for Mel Djemait to get the best deal. He Is the sweetest man and he went above and beyond to fulfill whatever it is we need in a FANTASTIC Price!!! No one can beat the deal we got. Dont even waste your time and look anywhere else. We live 45 minutes away and it is soo worth the drive! read more

Mac Haik Ford - Car Dealers Near Me - Pasadena, Texas

This dealership is unorganized and unethical. First of all when I showed up the car that I was interested in was not washed, wouldn't start up, and smelled like cigarette smoke. This is despite the fact that I gave them several hours heads up that I was on my way. But even worse than that, the only reason I came to this dealership was because of a promise they made on my trade-in. They ensured me that as long as my trade look like it did in the pictures I sent them that they would honor the other dealerships trade-in offer. After their manager looked at my trade-in they admitted the only problem was the tires were a little low other than that everything was good. When the salesman finally came back to give me their offer for my trade I was expecting them to honor what we had previously agreed upon, the number that actually brought me to the dealership in the first place. I was surprised to see that they gave me an offer over $4,000 lower than what we had previously agreed on. Normally I would be willing to negotiate but I feel like it's unethical to make a promise that you can meet on a price and then change that price when the customer comes in. My opinion is that car salesman and used car managers are the worst types of humans, this dealership demonstrates why. EDIT - I ended up selling to Carvana for $34,236 and purchasing the same Fusion Hybrid from them for $1000 less . And they deliver the car and pick up the trade. I highly recommend using this service. They don't jerk you around like this dealer does read more

Just bought a used car from these guys less than 3 weeks ago. I have driven the car 800 miles. Yesterday the tranmisson went out on the highway while we were over an hour from home. Now the repair shop NTB says estimated repairs are between $2200-4500. Their is no doubt in my mind that they were aware of this problem. They are shady. They will do anything to sell you a car. I would not recommend anyone to this dealership. They have horrible ratings all over the internet because they have no integrity. Praise jesus for he is good and always provides. Even when scummy car dealerships do there customers wrong. Btw the the car was used but it only had 80000 miles on it. Not like I bought a 20 year old beater from these guys. Do your research and go to someone you can trust. read more

Customer since 2014 before Mak Haik bought dealership. VERY disappointed with service center. Always have to wait 2-3 hours for a Quick Lane oil change. McRee Quick Lane takes about 1 hour. Made an appointment and brought my car in for a 2-3 day recall service. 4 days later I find it is now IN LINE for service and will be another 4+ days (weekend) before it is even looked at. I don't know why an appointment was even scheduled if they were just going to put the car behind a line of other cars without even explaining those cars would go first. Kind of reminds me of some doctors offices where they pack the waiting room and your time is not valuable. read more

Do not have a lot to say except have only gone to them for service. Will not be back.would have given 1 star but my the customer service reps are good people. The problem lies when you get past them. Picked up my truck and there was more grease and oil on my floor boards and drivers door than in my wheel bearings. Had go straight to the carwash to shampoo my carpet. Had tires rotated and where not filled correctly and did not retrain my tires so tire warning light came. This would be the second time and only had done by them twice so they are 2 for 2. Went because it threw a code and they did not even address it. The code was for my waste gate solenoid. read more

The ford service center is shlt. Your customer service skills are horrible. Who ever manages this department needs to get their head out of their asss. I called for two days asking for an update on my vehicle ... I never even had them pick up the phone. The department that I paid after the service was done seemed more up set to be there than I did and I was the one paying way to much for shitty service. read more

don't go to mac haik ford in pasadena! after you sign on the dotted line they treat you like you have the plague!! if you want after the sale customer service, this is not the dealership to go to!! my salesman ended up being a rude lier!!!!! i will not go back for any reason!!! will never buy another vehicle from them!!! definitely will not recommend dealership to anyone else!!!!! wish i had never gone there or bought my vehicle there!!! bought my new vehicle on 8/12/17 & regret it!! it's a long story & there isn't enough room here to tell the whole thing. read more