Jamie single handedly saved the Dealership, well her and the gentlemen that fixed my Ford. I'm telling you I've had to put up with the disrespect and the bullying from MAC Haik since 2016, and as intimidated as I was I finally built up enough courage to bring "big red" in for her oil change and she needed a battery (poor girl was in pretty bad shape) and boy was I SHOCKED. (I'm talking Jaw Dropped, eyes wide, SHOCKED PEOPLE) Jamie helped us out, instantly I could tell the difference in the service department. Everything seemed more organized even with the construction on the building. You could tell someone was cracking heads to get that place in order. I felt comfortable to leave my suv there and book an appointment with the warranty department for some things that need to be done, I've been avoiding. But I'm telling you as dreadful as this department use to be, they no longer are. They were informative, helpful, professional and friendly. What a Change. They put a smile on my face and my suv back on the road like the "stallion" she use to be. (Puns intended) ;) I'm telling y'all go see Jamie in service if you have ever had an issue with this dealership and she will likely change your mind or at least make you comfortable at the dealership you once trusted to buy your vehicle. May your future endeavors be filled with safe drivers and Your Ford with the power train suspension to get around all those suckers (just kidding ya'll we know that comes standard in all fords) read more

Customer service absolutely sucks, you call a person that says they will help you with everything you need help with, they give you their business card and you call them over and over for help and never get them to answer the phone. Took my 2025 explorer in for service to get the oil changed and started telling the quick lane person all the issues we are having so they refer us to a person and say this person is really good at helping everyone. Called to talk to the manager and he was in a meeting, receptionist had me on hold for 15 mins before coming back and telling me that the manager is in a meeting and if I wanted to wait on the phone or leave a message. I left him a message for him to call me back and well it's been 2 hours since then and still no call back or anything. So for me and my family that will be the last time I will be taking my vehicle for service or buying another vehicle from them. read more

[[HIGHLIGHT]]The poorest customer service around.[[ENDHIGHLIGHT]] They offered valet pickup but they did not return the vehicle for days. I called yesterday morning and it was just waiting for an oil change. They kept it over for another night. [[HIGHLIGHT]]No one will call you back. The customer service was inadequate all the way from the Service Manager all the way down[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]I requested the service manager call me and he did not.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I had issues getting through. You get voice mail and not a person more than 99 percent of the time[[ENDHIGHLIGHT]]. One word - DON'T. Don't get service done here. Choose another Ford place for service. I see more negative here even before I have posted mine. Respect the reviews. I see more times that they did the same thing to others. Keeping the vehicle longer than needed. Wish I would have read these first. #FordMotorCompany read more

My elderly father-in-law, who is also a U.S. military veteran, took his truck to Mac Haik Ford Pasadena because it felt slightly sluggish. After keeping the vehicle over the weekend, he was told he needed a new engine. This recommendation made absolutely no sense. The truck had been running fine--no white smoke, no knocking, no overheating, and no warning lights. There were no symptoms whatsoever that would indicate catastrophic engine failure. [[HIGHLIGHT]]When my wife spoke with Bret, the service writer, he said he wanted to send her pictures to justify why an engine replacement "might be needed." However, no clear explanation or legitimate diagnosis was ever provided.[[ENDHIGHLIGHT]] I went to the dealership myself, inspected the truck, and confirmed that it was running normally. In the end, the vehicle required nothing more than a simple oil change. Recommending a full engine replacement under these circumstances--especially to an elderly veteran--is irresponsible and unacceptable. After reading similar reviews from other customers, this raises serious concerns about whether vulnerable customers are being pushed into unnecessary and extremely expensive repairs. I strongly caution others, particularly seniors and family members advocating for loved ones, to be very careful here. I recommend taking your business elsewhere. read more

[[HIGHLIGHT]]Initially speaking to the salesman, Tony, over the phone to inquire about a truck was going well.[[ENDHIGHLIGHT]] We felt good enough to go and see the vehicle in person and possibly make a deal. Upon getting to the dealership, things took a bad turn. This dealership is unorganized, disgusting and does NOT prioritize customers. [[HIGHLIGHT]]There were multiple instances throughout our buying process that almost made us get up and leave.[[ENDHIGHLIGHT]] We only finalized the purchase because we needed a truck. During the test drive of the vehicle, we noticed that the truck had not been cleaned at all!! There was moldy food and gross silverware sitting in the console and amongst other things, there is overspray on the vehicle that they did not want to take care of. [[HIGHLIGHT]]Furthermore, during the finance process, we found out that the salesman didn't bother to let them know about our down payment alongside our trade in.[[ENDHIGHLIGHT]] By the time this was made aware to us, we were on the pay order, the final document to sign. We won't be using Mac Haik dealerships ever again. Highly recommend to avoid doing business with this dealership. read more

If I could leave a negative star I would. [[HIGHLIGHT]]Buying a car from Mac Haik was a nightmare.[[ENDHIGHLIGHT]] The people I dealt with double charged for all fees and then tried to hide it. Totaling close to $6000...Do NOT buy a car from this dealership. They screw their boot on, they are so crooked. read more

Did pick up drop off service for maintenance due to my work hours. They kept my truck all day & then told me they wouldn't be able to bring it back because their driver had to leave early. I could come & get it or they could bring it the next day. No, I'm stuck at work. They brought it to me. When I got in it to go home it seems the Ford employees treated my truck like it was their personal vehicle & changed everything to their liking...radio, seats, mirrors and so on. The passenger seat was laid back like someone took a nap in it. ??? read more

[[HIGHLIGHT]]Buying our new car was an unexpectedly great experience--thanks to our wonderful salesman, Jeremy Rodabaugh.[[ENDHIGHLIGHT]] From the moment we arrived, he was honest and truly transparent about the pricing and details, which immediately put us at ease. He valued our time and worked closely with the trade-in team to keep the process smooth and efficient; everything was wrapped up and ready in a couple hours. [[HIGHLIGHT]]We left feeling fully confident in our purchase and genuinely appreciated as customers.[[ENDHIGHLIGHT]] If you're looking for someone who makes the car-buying experience easy, comfortable, and trustworthy, definitely ask for him! read more

I wanted to like this dealership but my first experience with them wasn't great. First, I was charged over $100 for an oil change. The same filter and oil they use can be purchased from Walmart for $5 and $35 respectively. $60 for labor? Anyway, my biggest complaint is that I brought my F-150 in for a coolant flush and a rear differential fluid service. I asked three times before bringing my truck in to be serviced if it was a coolant drain and fill or if it was a full flush with a machine. I didn't want any of the old orange coolant to remain in my truck. Three times, I was told that it was a full flush with a machine. Leaving the dealership, I opened my hood and looked at the fluid, it was dramatically overfilled (all the way to the top of the overflow bottle) but it was clean yellow fluid. When I got home and went into the bottle to remove the excess fluid, it was dirty orange coolant. These scumbags charged $180 plus tax to open the coolant petcock and drain about a gallon of coolant and just replaced what they removed. I could have literally done the same damn thing in my driveway for $20. Conversely, I expected that a "rear differential service" would include them removing the cover, getting all of the old fluid out, cleaning the gears, and putting on a new gasket. What did they do? They opened the drain plug, let the fluid ooze out, replaced the drain plug, opened the fill plug, and... hopefully... replaced the fluid. I've had it with this dealership. The people are friendly but their services are overpriced and they half-ass EVERYTHING. From now on, I'm taking my business to mom and pop shops. I've never been more dissatisfied with a dealership in my life. read more

This dealership does dirty work. I went in for an oil change. They spilled oil all over my undercarriage. All the way back to the rear differential...like wtf the rear differential!! They even spilled oil on my front grill. Why I have no idea. Probably have a whole bunch of kids working in the back. Just dirty work! I even told them as soon as I got there, I wanted a clean quality job. They seem not to even care. They looked at me like I was dumb. I can image how they clean there ass! [[HIGHLIGHT]]I called to speak to the manager Dave and he was more worried about proving me wrong, then fixing the problem.[[ENDHIGHLIGHT]]oh and I waited 3 hrs on top of everything only to get a shit job. Dave said I had to make an appointment to get priority. Now I get that but 3 hrs for an oil change without an appointment is still crazy! Clowns. Then, whenever the guy pulled my vehicle up to the front and walked in the front of the building well you should've seen how greasy his hands were. I could just imagine how he left my steering wheel. Never coming back. And I suggest if you want to keep your car clean, go to another dealership or change the oil yourself. Oh, and to top it off, they scratch the rear of my truck bed by the tailgate... most expensive oil change I've ever had! Trash dealership. read more

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I have 2 fords and have been here 4 times to have them both serviced and repaired. I try not to rush to judgement but I feel that I have been here enough times to say for sure that this place does not value my business. They had my primary vehicle for 2 weeks before working "looking" at it. Another 2.5 weeks before it was ready. Luckily for me I was out of town the last 2 weeks. Services received: state inspection vehicle evaluation and brake lamp switch I gave them some grace as they were worked by through a power outage one week had some callouts the next but over a month? Yeah that's excessive. Service advisor Heidi is awesome. She is a Very active listener, friendly and communicative. Unfortunately she does not control wait times for service techs. BRETT .... Terrible!!! He speaks with high energy and a nice tone while being condescending and combative. Took my truck in for overheating. He went back and forth with me when I challenged him for an ETA on when my vehicle would ready for pick up. My vehicle was leaking fluid when I arrived one of the techs saw that and was going to go see where it was coming from (not work on it just look at it) Brett spoke to him sternly saying "don't". After we got over the ETA hurdle he proceeded to go back and forth with me about a courtesy shuttle to take me home. I told Brett that I bring my truck to the dealership and pay a premium price for SERVICE and respectfully told him that I was not appreciative of my current experience. He apologized got me a shuttle and he was pleasant for every follow up call and even during pick up. When I went to pick up my vehicle I dropped the other one off. I was surprised to see it was still going well. When I got home I got a call from Brett confronting me about having given him a 3 on the survey. YES confronting me. He was not inquisitive or seeking to understand. I was very candid in my response to him. Further, informing him that I thought his approach to asking was rude and may deter less vocal clients from responding to future requests for feedback or returning to their establishment. I picked up my car to find that work outside what was agreed was performed resulting in an elevated bill. I informed management showed emails and had to go back and forth before they rectified the situation. Needless to say I am looking for a home to service my all vehicles. read more

it's not worth it, they don't know what a 6th and 5th gen was and your a salesman that's crazy. They are very unprofessional and rude [[HIGHLIGHT]]don't waste your time !!![[ENDHIGHLIGHT]] read more

The most sloppy, unprofessional dealership i ever dealt with. Tried to buy a truck from out of state. the sales manager (jeremy) didn't return calls, tried to walk back on the salesman's price, then added $700. for a worthless LoJack device which is useless out of date technology (Ford's app tracks a vehicle's location for free. don't be suckered). Drove away after waiting hours to get vehicle after signing papers, went 1700 mi and the engine blew on me. [[HIGHLIGHT]]Called dealer for assistance.....no returned calls, no offer of help, etc..[[ENDHIGHLIGHT]] took 2 months to get the vehicle fixed......There are so many other honest, reputable Ford dealerships out there....advised to stay away from this one....oh yeah, the title clerk sent my title to the wrong address.....no apologies of course..... read more

Extremely bad service I went for an oil change wiper fluid and cabin filter change all they did was change the oil. My appointment was at 8 am APPOINTMENT they didn't take my truck in until 10 am which made making an appointment pointless read more

The front desk is great, parts department handles it great as well. The service department never answer the phone. And if they do, they hang up immediately. Gotta go elsewhere for my service to be done. read more

If I could give zero stars, I would. Other people have pretty much said the same thing that I have to say. [[HIGHLIGHT]]Extremely unprofessional employees in the service department with a severe lack of communication skills.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They kept my vehicle way longer than I expected and treated me like I was inconveniencing them when I called to check on it.[[ENDHIGHLIGHT]] Here's the deal....we need our vehicles to get to work, or, we need to know we won't have them so we can make arrangements. You would think that they would understand that. [[HIGHLIGHT]]The funniest part is that I had a complaint against them for poor communication, and when the manager called me back, his voicemail was so bad that I could only hear 9 digits of his phone number.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Most people speak clearly, give their number and then follow-up by repeating their number. Not this guy.[[ENDHIGHLIGHT]] I wish I could add the voicemail to this review. It was laughable. Just do yourself a favor and go to a different dealership. You will get frustrated here. You can go back and look at reviews from over 6/7 years ago and nothing has changed. They obviously don't take feedback seriously. read more

Please do not EVER bring your vehicle here for service. They will find every excuse in the book to block you from having quality service OR overcharge you. Our 2018 Ford Escape had less than 75k miles on it when the engine suffered catastrophic failure due to a known issue with 1.5L EcoBoost engines. At least.. that is what two independent mechanics said. Both refused to touch it and stated that it needed to be brought to a Ford Dealership because the engine was under recall. My mother in law had the exact same situation, and Ford replaced her engine as well as provided a rental. She highly recommended Mac Haik, so we trusted and valued her opinion. We chose to bring our vehicle there and thought nothing of it. [[HIGHLIGHT]]After a nightmarish experience with service advisor Heidi, wherein the first communication we had with her was that she claimed the engine was not under recall but was "starved of oil", and that the vehicle was sitting where it was parked waiting for me to pick it up, and no one had called to inform us, we had enough[[ENDHIGHLIGHT]]. 2 independent mechanics didn't catch this supposed oil leak. She claimed "there would be oil leaking onto your driveway" then backtracked and said.. actually, it has a cover under it, so probably would be unnoticeable. When I mentioned the vehicle never had any indication of low oil or even needing an oil change (it was regularly maintenanced) she stated that would be an issue to take up with my mechanic as "it was an internal leak and that was on them". After passing the buck to my trusted mechanic, I confronted him and requested service records. My mechanic confirmed that we NEVER had an oil leak and the issue was the coolant intrusion that the EcoBoost engine is known for. Ford sold us a defective engine and their service department refused to repair it under the recall. [[HIGHLIGHT]]When I came to Mac Haik Ford with my mother and husband, Dave, the manager, told us he would do everything he could for us.[[ENDHIGHLIGHT]] We had an aftermarket extended warranty as well. After they submitted this claim, they still refused to assist us and stated that our only option was to purchase a new engine for $10,000. After over a month of having our Ford Escape, we finally brought it home and were forced to pay $155 for their inspection of the vehicle. [[HIGHLIGHT]]Oh but don't worry! Our NEW service advisor, Cory, told us that if we gave him 5 stars he'd give us our money back! Guaranteed![[ENDHIGHLIGHT]] I'd rather eat the cost of the charge than lie to consumers and lead another poor victim to this service department. Please do yourself a favor and go elsewhere. We've already got a new car, but others may not be as fortunate. read more

Mac Haik Ford - The same diagnostic by not one but TWO independent mechanics. - Car Dealers Near Me - Pasadena, Texas

I've had a lot of work done on my 3.5 eco-boost engine first generation and I continue to take it there to get work done on it after 100,000 miles. just this evening. My check engine light went on and I'm already planning on taking it by there to have them take care of it. Definitely recommend Service manager Brett Schissler! read more

Mac Haik Ford - Car Dealers Near Me - Pasadena, Texas

Christopher Cox was our sales contact and her was very attentive, responsive, and knowledgeable about our vehicle. Chris stayed in contact, stayed to help fit our schedule, and answered all of our questions. Items promised were taken care of and received in a timely manner. If you go to this dealership I definitely recommend asking for Christopher! read more

If you're going to buy a Tesla here, please find elsewhere. They have little to zero knowledge abt Tesla, sold me a car with so many problems just 3 days after picked up. The battery was in bad condition, the tires were wrong size, the shaft was broken and the motors were in bad condition, it made high pitch when you accelerate fast. These you cannot tell during the test drive and when you bring the car to tesla only to find out so many problems abt the car, they just ignored you, telling the car is sold as-is. read more

Service department lacks professionalism and courtesy. They act like they dont want your business. Maybe they are so busy they can treat customers poorly and get away with it. Go to McRee Ford service department to find great service from people that act like customers matter. read more

Quick Lane service department was almost Decent. Did a oil change to my 2018 F-150 and the techs in the back need to go back to school on how to service a vehicle properly and learn how to clean their damn hands before entering your vehicle after they service it leaving grease stains all over the doors ,steering wheel and miscellaneous places through out. You definitely do not get what you pay for which is over kill on their oil prices or engine else. Ridiculous and they should do a recall on their own charges and employee evaluations!!! read more

Location has no form of appropriate communication. I took my vehicle in for a recall & was told I had to have a diagnostic test (understandable) and that i would be called to give Authorization to do the diagnostic test but was never called. I was not told how long it would take, calling multiple times I went up the dealership as I needed to get home and was told that they haven't gotten to my car during the day. I asked to pull it out so I could leave but it took them over an hour and all of a sudden the Technician was working on it at the time. Again, i was never asked for authorization and when I got my keys I was charged for a diagnostic test just to be told the engine light was on for the recall. This location has no form of proper communication for customers and between themselves. Based on my experience it's just another dealership that has a nice bathroom and that's it. read more

Crooks. Damaged my friend's car during a factory-recall visit, and have been giving him the runaround ever since. The car has been there since Saturday morning (it's Wednesday, now)--his calls are not returned, if he does get through, he gets told they are JUST "running the diagnostics" that very minute......or, scarily, that there is no record of his having left his vehicle there. They have not provided a replacement vehicle so that he can get to his job--even though they are the ones who made his perfectly good, wonderfully maintained, vehicle undriveable. Insulting, disdainful, disrespectful. Even if you are reading this on your way through the doors of Mac Haik Ford, RUN, do not WALK, back out. Get out of there while you still can. Look at the other one-star ratings (the 5-stars were clearly written by the staff or their families): believe me and victims like me and my friend. and save yourself a world of grief. read more

Can we give 0 stars? Brought my truck into be repaired for a no crank. Tried to tell me it was the new starter I put on 2 days earlier. Then said both batteries needed replacing. I took the batteries to O'Reillys because they still were under warranty. Only one battery tested bad but the other tested good. I replaced one of the 2. Later was told I have a steering fluid leak which I hadn't noticed before. Gave approval. 6 weeks later got my truck back. Drove the truck a little bit and noticed it was difficult to turn and I had no radio. I checked the power steering fluid and the reservoir was completely empty. Checked power wire from my battery for the aftermarket amplifier and it was disconnected and tucked away. Went to dealership to have power steering fluid out in. I sit down in the waiting room an the truck won't start in the drive. Same symptoms from when I brought it in initially, no crank. Now they are wanting me to leave my truck, again, for who knows how long. Made me sign a high mileage waiver stating they aren't responsible for any thing they that might need to be repaired, other than the no crank issue. They refused to work on it until I signed. They offered one day of rental but I would be responsible for anything past that. Will they find some new mysterious gremlin causing the no crank they will have to bill me for? Will the no power steering fluid cause the steering pump and or the steering gear box to go bad while it's in their shop and I'll be responsible for? Will I be stuck paying for a rental car for the next 6 weeks while they find more "items that need replacing"? Those are questions I am asking myself. read more

Mac Haik Ford - No fluid - Car Dealers Near Me - Pasadena, Texas

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While the employees "technically" are wearing masks, they are pulling them down and walking around and talking to customers like this. I witnessed several employees doing this. One African American salesman was talking with an unmasked customer in close proximity. The other a rather large, obese man walking down a set of stairs. In the picture was a salesman walking around several minutes with his mask like this. They are allowing customers to come In unmasked and are not correcting them. I decided to leave and not give them my business after seeing how careless and selfish they are all being during a pandemic. read more

Mac Haik Ford - How the employees here wear their masks. - Car Dealers Near Me - Pasadena, Texas

Stay away from this dealership they are liars! I inquired about a F150 they had, I spoke to Crystal over the phone and informed them of the deal Joe Myers had given me and the value of my trade. She told me she would get back to me if they can beat it. After hours of trying to get in touch with her she denied my call and finally reached out to me at 4:50 pm, keep in mind I sent her all the information at 1:30. She said that we can match your trade value and give a similar deal and if I make the hour and a half drive there she could beat it. Once I got there she immediately pawned me off to a different sales person, Adon, he was nice and assured me they can beat the value after making me sit there for another 45 minutes, he was like we can't honor the price or the trade. What kind of dealer deceives their customer by saying yes we agree to a price over the phone, make the hour and half drive there just to say oh wait we cannot do that price. Absolutely terrible dealership and terrible staff. Buyer beware, they will scam you! read more

Mac Haik Ford - Car Dealers Near Me - Pasadena, Texas

[[HIGHLIGHT]]We were having a text conversation with a salesman for two days. He said to come in to the dealership to see the car we'd been communicating about.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]We walked in and no one greeted us. We walked to the reception desk and the two girls just looked at us. They were absolutely no help. Crickets.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]We had to ask them to locate the salesperson, who, by the way, was standing within earshot![[ENDHIGHLIGHT]] [[HIGHLIGHT]]He approached us and assuming this was the man we'd texted, we introduced ourselves. Again, crickets.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]When we said, "You said to come in!" he said that he's called 70 people that day and asked us what did we expect. We were shocked![[ENDHIGHLIGHT]] We said we were leaving and he just said to have a good day! [[HIGHLIGHT]]He didn't do one thing to apologize for his rude behavior.[[ENDHIGHLIGHT]] So we went to Cook Ford in TX City and bought a brand new Bronco for 60k. I guess Chris didn't want to make a commission. I will not stop telling this story! Cook Ford treated us very well. Obviously, we bought our car there! read more

Very disappointed in my recent service visit. I dropped off my vehicle for an inspection and it was returned back to me filthy. The mechanic who worked on my vehicle left his water bottle in the vehicle, unplugged my dashcam and left the cable on the floor, the plastic "seat cover" was just thrown on the seat, and lastly the vehicle ID paper used at the dealership was just thrown on the passenger side floor board. What is even more disappointing is I filled out a survey from Mac Haik and received a generic response from Dave Evans. When I attempted to reach out as instructed in his email, he never replied to any of inquiries. Overall, I am disappointed in how the entire situation was handled and will not be returning or recommending anyone to this dealership read more

Save your time and go somewhere else. They run your credit for them to then sell the vehicle you were purchasing to someone else. Clueless and bad communication. read more

Absolutely the worst service I've had at any dealership. When my vehicle was towed to the dealership I called a head of time to make them aware of what is needed to be repaired and it took them a week and a half for them just to have my vehicle in the bays and diagnosed and even longer for the repairs. They never call me to keep me updated about my vehicle, I have to constantly call and ask for updates on my vehicle and always seem annoyed. An absolute nightmare, a first and last for me. read more

Bad customer service, when they transfer me to another department they'll hung up on me every time I called. No type of respect, not only that I took my car with my original keys and they lost them so I had to come back home and get the spare keys just to take my car home. Never going back to them, they took about 3 weeks just to get some extra keys not the originals. read more

Brought my 2001 F250 in for service and spoke to Jesse, I had to leave it for quite some time when it was finally ready I picked it up, drove it to Huntsville for the weekend and the truck continued to stall and required towing. I called Jesse to ask them to cover the cost to get it back to the dealership and was told they only tow locally. $868 for the repair that fixed NOTHING, then $350 for the tow. This place knows nothing about customer service. I would go elsewhere! read more

VEHICLE SERVICE NIGHTMARE. Don't normally do these kind of reviews but prefer to let the next person know so they don't say " I never thought this would happen to me". This dealership does not have any pride in the service or maintenance that they do. Please don't make this mistake of taking your vehicle here l, try Ford Autonation or Helfman Ford with more reputable Ford dealer in the Houston area. Vehicle has been in/out of this shop since May 2020 for transmission repairs. Dealer does not honor bad worksmanship and find any reason to blame and deny warranty repairs. I had to take the vehicle back TWICE for leaking transmission fluid a day after the rebuild and a second time after they fixed the first leak and a 3rd time for horrible shifting. Very incompetent staff and poor /management customer service . Do not make the same mistake I did by taking it to FORD Mac Haik. Service manager Dave Evans will do whatever it takes to get you to pay any high dollar repair without warranty coverage. You will thank yourself later why you didn't . SERVICIO DE VEHÍCULOS DE PESADILLA. Normalmente no hago este tipo de reseñas, pero prefiero que la siguiente persona lo sepa para que no diga "Nunca pensé que me pasaría esto". Este concesionario no se enorgullece del servicio o mantenimiento que realiza. No cometa el error de llevar su vehículo aquí. Pruebe Ford Autonation o Helfman Ford con un concesionario Ford de mayor reputación en el área de Houston. El vehículo ha estado entrando / saliendo de este taller desde mayo de 2020 para reparaciones de transmisión. El distribuidor no respeta la mala mano de obra y encuentra motivos para culpar y denegar las reparaciones en garantía. Tuve que devolver el vehículo DOS VECES por perder líquido de transmisión un día después de la reconstrucción y una segunda vez después de que arreglaron la primera fuga y una tercera vez por cambios horribles. Personal muy incompetente y servicio al cliente de mala gestión. No cometa el mismo error que cometí al llevarlo a FORD Mac Haik. El gerente de servicio, Dave Evans, hará todo lo que sea necesario para que usted pague cualquier reparación costosa sin cobertura de garantía. Más tarde te agradecerás por qué no lo hiciste. read more

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The service of this place sucks. The people answering the phone can't even understand simple car names "Nissan Sentra" was somehow a Ford Focus? Now I'm worried about my car being a liability because the clowns in service probably don't have a clue what's going on. Customer service of this place sucks. Might as well outsource it overseas if you aren't going be helpful. read more

Had an awful experience getting my wife's car service. We had a tow truck driver pick it up from a location it was stuck at Saturday morning. Tow truck driver was recommended by the dealership service department. I asked the driver if I needed to meet him at the dealership to explain what was going on with the car (2016 ford escape). He said no and had me fill out a paper he would give to cord dealership for them to call me back. By Monday at lunch time I still had heard nothing. I called and they said they did not have the car and gave ME the number to call tow truck driver instead of them doing it themselves. Rep I spoke to was named Heidi. After this, they told me since they were unaware of vehicle until this time, they were unable to even diagnose the problem until Wednesday. Wednesday comes and shockingly enough I hear nothing. So I call in late afternoon and was directed to speak with Andrew. I was the. Told that it could be a transmission issue. The person that diagnosed transmission issue would not be able to even LOOK at vehicle until 7-10 days after the fact. I guess I got lucky and they were able to diagnose the problem the next day. When asked about the price I was told a number and to my surprise I was charged almost $200 more because they did not factor in the tow. I verified multiple times the price of the service because we do live on a budget. All in all it was an awful experience. To top it all off I was told my wife's car was ready and was told to wait an hour for paperwork to be processed and have it pulled up for me to drive away. All in all I'm looking for another dealership to get more service work done. We go to dealerships so the work and service can be trusted....at least we as consumers used to be able to trust it. Eric Balli read more

They don't even deserve one star. They inconvenience customers and try to force the into high interest loans. Never shop here.

Do not buy a car from here. These people are absolutely incompetent at what they do and have no idea what good customer service is. I bought a used car from here and was told that I had 90 days to let them know if anything was wrong with my car. I was also told that I would receive my license plates within a week. Well they contacted me 2 weeks later saying they had my license plates. That fine, not a big deal. The problem is that the first week of driving the car I noticed the alignment was off. I figured that's not a big deal, I'll just let them know when I get my license plates. Well I go in today to pick it up and let them know what's going on. They told me I would have had to of told them within the first week for them to do anything about it. They said I signed a paper that said this but no one ever told me this. I was not even given any copies of the papers I signed when I bought the car. No papers or emails with any proof that I even bought the car. And it was paid in full with cash. Lee Merlow, the sales manager was a complete jerk to me about the entire situation. I do not recommend... very disappointed with the way they run a business. read more

Honest to god the worst ford dealership I've ever gotten or done business with. If I could give zero stars I would. I took my car to get service in last year and they held my car for the better half of three months deflecting saying that they were waiting on parts and when I finally got it back, I must of gotten maybe 3 miles away before it started smoke out the back. They left screws in the engine hand tightened, didn't purge the coolant lines and over handled everything carelessly. Everytime I did call and tried to receive an update I'd get tossed around and would get nothing but a headache. It seems it feel that Bret does not keep tally's or portfolios of his accounts. Half the time I talk to him and asking him questions, he doesn't know the answer and need to refresh him on what the issue is with my car. They next time my car needed service I took it to auto nation and the service I received there was night and day. They texted me morning and night with updates and if they had nothing to update, they would tell me. If you guys buy a car from here I would not recommend getting it serviced and would even say just take it to your local mechanic because they will atleast give you a call back read more

RUN RUN RUN AS FAST AS YOU CAN TO ANOTHER DEALER!! If I could give it negative stars I would!!! This has to be the absolute worse dealer I have ever dealt with and my family has been in the business for over 25 years. They have to be the most useless team I have ever met!! My vehicle was towed there for service and no one called me for days. Then I called for an update and they couldn't even find my truck! I only bought a Ford because I thought the rumors of being a cruddy vehicle was old news but the vehicle and people who sell it are all cruddy. I can never get a hold of anyone and don't bother calling because they won't answer until the third round of calling them! Never in my life have I had such HORRIBLE SERVICE! read more