"I purchased a set of Liquid Metal Hawk wheels from this location in July 2024. On February 7, 2026…read moreI came in for a tire rotation and to replace a damaged lug nut. They rotated the tires but refused to replace the missing lug nut -- even after acknowledging they sold and installed the wheels -- and told me to go see a mechanic instead. They sent me home with only 4 out of 5 lug nuts on one wheel, which is a serious safety hazard, and took no responsibility whatsoever. I had to purchase the replacement lug nuts myself and the Toyota dealership ultimately replaced all the lug nuts at no extra charge as part of my routine service. If you have aftermarket wheels purchased from this location, don't expect them to stand behind their own products."

Caleb went above and beyond to try to help me. Had a nail in a new tire on a new car and did not…read morehave the road hazards. They attempted to repair the tire but no such luck, it was too close to the side wall. So I had to get a new tire. Was informed I can actually get certs on factory tires! Went ahead and got the certs for all 4 moving forward so I don't have this same situation next time. With all the construction in town it will definitely be worth the peace of mind.

Get my annual state auto inspection done quickly and without the wait! Enjoy excellent, friendly…read moreservice that's super convenient for anyone in the Sugar Land area.

A Toyota 4 runner is one of the most common and easiest cars to do an oil change . He warned me…read moreabout the oil filter housing breaking because it's too sturdy , and that he would prob have to replace it with a 30 dollar aluminum . I'll give him an extra star just in the small chance that this isn't an upsell , but speaking to my usual Dealer in Austin , he's very confused by this . I have my doubts . The car is 40,000 miles . Driven very moderately . "This isn't rare enough to call BS outright, but low miles + breakage almost always points to service error" I was okay to spend a little more for given the reviews but this has all sorts of red flags ..wasn't all that quick either . Not slow but trying to find any silver lining possible .

We came in for a quick oul change and Kendall and Chris did a great job. They were very…read moreknowledgeable and showed me state of my filter and ac fluid. I got the duramax oil change like I usually do. I used the 15 off coupon which made the value even better. I will definitely be back for my next oil change

Take 5? Does that mean take 55 minutes? (That's right 55 minutes from pull in to pull out) Or…read moredoes it mean take 5 add on services or we will badger until you do. The best part was the technician with horrible body odor pulling out my interior air filter. No thanks please get out of my car stinky! Or was the best part when the asked ME where are part was supposed to go back in my engine, yes they took it out and didn't remember where it went!! They hard sell everything except a prostate exam, although I felt uncomfortable down there by the time they were done. Wipers 3 weeks old and they are telling me I need new ones. I'm surprised they didn't ask to be added to my will. Stay away!!! Extremely uncomfortable experience! In response to Victoria: what more do you need to know, you guys have a s@&! Show going on at this establishment and you ask me to call? Are you nuts? I'm done with you and your fleecing. I forgot to mention that I was offered 3 levels of oil, I chose the least expensive and of course they lied to me and told me they were out and I had to buy the most expensive. Off to my right were gigantic tanks of oil. Idiots or maybe I'm the idiot for not driving away...

Although more expensive than the Ford dealership (100 plus more and the dealership rotates the…read moretires complimentary), this place does a great job amd provides excellent customer service. I itiall called and Bianca was super knowledgeable. Diego did the work and all was completed with care and knowledge.

I went in to get a window on my car fixed. The assistant manager stated that the cost would be…read more$150. Then calls me back twenty minutes later, saying it will be over $400. I said that was too much, and he charged me an $80 diagnostic fee. Terrible service. I have been a customer here for over ten years, and the service has declined steadily over the past year. The assistant manager was indifferent and disrespectful. This place is poorly run. A bunch of younger, rude techs with no real interest in helping you. I will never go back here.

Great experience beginning to end. Appreciated their…read moreprofessionalism, courtesy, timely communications, comfortable and clean location. Tricia was such a help with getting things going and the manager went above and beyond our expectations. We were so glad we did not settle for just any insurance recommended shop - but instead went with the referrals from friends who are also happy customers. We will definitely use them again if the need arises.

I have brought my vehicle to this location twice and both times the SW Freeway location has done an…read moreexcellent job at servicing and repairing my vehicle. Patricia H. greets you and makes sure you have a full understanding of what will transpire during the course of the repairs. She is also very friendly and has a great welcoming spirit that makes for an even better experience as far as the customer service goes. I had a gentleman by the name of Matthew C. and he was equally as nice and he delivered a great turn around time on the repairs of my vehicle. Overall this location gets tens across the board from me and I will recommend them to anyone needing collision repairs.

I had an excellent experience! The team was professional, friendly, and completed my auto glass…read morereplacement and window tint quickly. The windshield was installed perfectly with no leaks or issues, and the tint came out flawless with a clean, even finish. Their pricing was fair, and they took the time to answer all of my questions. If you're looking for quality auto glass repair or replacement and professional window tinting, I recommend them. I'll definitely be coming back and referring my friends and family.

I hired this company to replace a rear window which was broken on my vehicle. Needless to say, they…read moreinstalled a completely different window on my vehicle than what I was led to believe. The jargon and slang used were unclear to me, which I believe was deliberate to just get my business. Despite assurances from the person who I contacted, no accountability of any sort was offered in any shape or form. I would stay away from this company. The service is centralized around "blowing and going" as opposed to paying any sort of attention to the customer. But the results were to be expected, considering I found the information on a not so reliable place such as Craigslist.

I got state inspection and heard good things about him from the customers I met in the waiting area…read moreso he good people because they seemed all satisfied

I stopped by during my lunch hour to see if I can have my state inspection done. Within 10 minutes…read morehe was done! The service was quick and the owner was polite, and the price of my inspection was to be expected. The shop itself was clean and well maintained. I will return again for quick stops.

Best customer service,very transparent and deep knowledge about Most of the cars and trucks…read more If I have 10 stars I would give them out of 5

They know what they're doing. These guys will thoroughly explain to you what the situation is and…read morewhat's going on with your car. They'll give you your options and estimates and give you some time. They never push you to make a decision right then and there. They allow you time to think and give you complete knowledge on the situation! Excellent customer service and a great job on my vehicle every time!