The Assistant Manger Moley was a huge help. I had a dead battery and replaced it but one of the…read moreterminals for the battery, going to the cables snapped. So Moley provided tools (which I didn't have any at the time) and showed me where the terminals were at. I couldn't thank her enough. She is a amazing employee.

Felix and Gabby did a great job helping me get my car fixed a couple weeks ago…read more They were really friendly and helpful

Located off of Spencer Hwy in the same parking lot of Next Auto parts…read more The guy inside with the pointed goatee was extremely nice. He tried to help us locate parts. He even recommended another salvage yard. As you walk in, there are parts inside to purchase on a rack. A little waiting area with a tv, magazines, and wooden benches. The interior was great someone has great eye for art & cars. To walk the yard it was free. Yard was plenty mapped out and organized. Parking though is pretty rough. Had only one Yota 3rd gen. The guy with the goatee actually thought 96-02 parts were all the same. I politely corrected him on that. He was nice and didn't seem irritated of the correction. Great junk yard to visit if your on Spencer.

Good thing, they had the part. Bad thing, it was $50 for a piece of plastic I probably could've…read moreordered off the internet brand new. Picker was nice and got the part for me. However, the guys in the office seemed bothered by your business and not very much in a hurry to help you. Mediocre place, has good parts though.

Jamie single handedly saved the Dealership, well her and the gentlemen that fixed my Ford. I'm…read moretelling you I've had to put up with the disrespect and the bullying from MAC Haik since 2016, and as intimidated as I was I finally built up enough courage to bring "big red" in for her oil change and she needed a battery (poor girl was in pretty bad shape) and boy was I SHOCKED. (I'm talking Jaw Dropped, eyes wide, SHOCKED PEOPLE) Jamie helped us out, instantly I could tell the difference in the service department. Everything seemed more organized even with the construction on the building. You could tell someone was cracking heads to get that place in order. I felt comfortable to leave my suv there and book an appointment with the warranty department for some things that need to be done, I've been avoiding. But I'm telling you as dreadful as this department use to be, they no longer are. They were informative, helpful, professional and friendly. What a Change. They put a smile on my face and my suv back on the road like the "stallion" she use to be. (Puns intended) ;) I'm telling y'all go see Jamie in service if you have ever had an issue with this dealership and she will likely change your mind or at least make you comfortable at the dealership you once trusted to buy your vehicle. May your future endeavors be filled with safe drivers and Your Ford with the power train suspension to get around all those suckers (just kidding ya'll we know that comes standard in all fords)

My elderly father-in-law, who is also a U.S. military veteran, took his truck to Mac Haik Ford…read morePasadena because it felt slightly sluggish. After keeping the vehicle over the weekend, he was told he needed a new engine. This recommendation made absolutely no sense. The truck had been running fine--no white smoke, no knocking, no overheating, and no warning lights. There were no symptoms whatsoever that would indicate catastrophic engine failure. When my wife spoke with Bret, the service writer, he said he wanted to send her pictures to justify why an engine replacement "might be needed." However, no clear explanation or legitimate diagnosis was ever provided. I went to the dealership myself, inspected the truck, and confirmed that it was running normally. In the end, the vehicle required nothing more than a simple oil change. Recommending a full engine replacement under these circumstances--especially to an elderly veteran--is irresponsible and unacceptable. After reading similar reviews from other customers, this raises serious concerns about whether vulnerable customers are being pushed into unnecessary and extremely expensive repairs. I strongly caution others, particularly seniors and family members advocating for loved ones, to be very careful here. I recommend taking your business elsewhere.

They suck they would tell me I would get a refund for slim jim and lied to me won't come back here…read moreever

3.5 stars. Maybe 4…read more Whenever I need small parts, I typically go to Advanced Auto Parts. My family friend who is excellent with cars always talks about how much he likes O'Reilly. I really needed to get my battery replaced because the old battery I had was on its last leg. I stopped by the store after work. The guy who helped me was really nice and helpful. Besides the battery, I also needed to replace the tail light. I thought I only had one light out, but apparently they were both out. He replaced those for me as well as the battery. Once the battery was replaced, we started up the car and the engine began to shake. Obviously that's not supposed to happen. He hooked up a diagnostic tool to see what the problem was. It turned out that the alternator was on it's last leg too. Unfortunately they do not replace the alternator for you, but he explained the importance of getting that part replaced and the cost. He also explained that once I brought the old part back in, I would get $60 back because they encourage recycling of old parts so that they can be refurbished. He did not pressure me to buy the alternator. I ended up calling my family friend to see what I should do and decided to buy it. I wish I could give the store 5 stars, but the employee sold me the wrong alternator. The plug was not the correct size/shape for my car. This set me back a few hours because I had to go to another store to exchange it. Other than that, I was satisfied and I would go back whenever I need to get replacement parts.

Great help today for freon question. Dominic was very helpful and knowledgeable for what I needed…read more Will be back for sure

Absolutely the worst customer experience I've ever had inside an AutoZone. The blonde old lady that…read moreclaimed it was her store clearly had no idea what she was talking about when it came to vehicles. No idea how she got that job.

The owner who is an old sweet lady did a fantastic job helping me. They're open 24/7 if you are…read morepicking up your vehicle and like 8/9-5 if you're picking up your belongings. She gave me a detailed receipt so I knew how much the tow fee was along with state regulated things they have to do like notification and storage fees. The wrecker driver is just an employee so the negative reviews have me like what? Lolol.

the owner of this company is a predatory idiot. if he has your car you have my sympathy. he…read moreapparently hates everyone and will do whatever it takes to refuse your payment so he can get your car onto his lot. he did that to us and drove the price from $190 to $399. in only 12 hours. he is crooked as the day is long. do not under any circumstances hire him.

Don't waste your time going here. We sat for an hour waiting for parts that they said they were…read morepulling. Finally went back to see what was taking so long and they didn't have the parts.

Why doesn't yelp have zero stars as an option? this junkyard definitely deserves one…read more Horrible service - people behind the counter are depressed and decide to wake up everyday and take it out on us - and don't ever try to ask for a manager in result you'll get a man named Micheal who thinks the entire world revolves around the store he manages and I wish he would manage it properly but sadly he's to busy watching videos and stuffing his face with food Worst used auto parts store I've ever been to period. All in all to conclude my essay review - manager "Micheal" needs to be fired and Manuel needs to put his foot down and take back his company which is falling apart under his feet while he has no idea.