This store never fails me! My artist/sales representative Harrison was extremely nice and helped make my shopping super fun! I went there to build a blush palette and Harrison did a great job in helping me pick ALL SIX of my new blushes. I love the colors! I also went there to pick up a cool neutral palette, but there was only one palette left that seemed to be unfound. Even though this store was super busy that day I went, Harrison took the time to look for this palette and finally he found it!! Next thing you know I was out the door completely satisfied! I definitely would come back and recommend this store. Thank you Harrison and the rest of the MAC cosmetics staff for always being so nice and friendly! read more

I LOVE this mac! Everyone is super friendly and professional and SO talented!! There is always someone here to help you and make sure you get what you came there for. Today i came in to get my eyeshadow done as a demo without appointment (walk in) and i was helped by Synthia, she was so kind, helpful, and friendly! When she was doing my eyeshadow, she would walk me though it and give me tips which was great. It turned out AMAZING! I loved it so much, not too heavy but not too natural either, it was absolutely perfect for the occasion (my birthday party). At the end she even gave me her instagram and contact info as well as an invite to their Mac Is Beauty event in April!! My experience was beyond amazing and i will continue to come here in the future!! :) read more

MAC Cosmetics - Cosmetics & Beauty Supply Near Me - Santa Clara, California

See all

This MAC located in the ever famous Valley Fair Mall, that is always busy. I wish that they had more employees, and I think they do have about 7 people working there? That is how busy it is! It is a hit or miss some times. I've had some pretty nice assistants help me and my friend with some of our questions. I'm starting to love the fact that guys now work as make up artists. No matter what I'm a MAC fan, so I can't go 100% bad with customer service. Just be patient and eventually someone will help you with your question. read more

Negative zero. The manager (Asian girl) was rude and not competent in giving great customer service. I only buy MAC cosmetics but after this experience I'll drive a little further out to Oakridge where they know how to act professional and market the brand. read more

I still remember being in junior high/high school and always buying all of my makeup from the drugstore/target, etc.. then, my aunt one day shelled out $300 of MAC Makeup for me when I graduated and I fell in love. Don't get me wrong, I always wanted to use better and higher quality makeup, but just didn't have the money for it. I love MAC's studio fix foundation. It's truly the only foundation that has ever worked well with my skin and looks good on my skin at the same time. A lot of other brands on foundation still make my skin look blotchy after I use it. Anyhow, I also love their eye shadows, blushes, and all of their mineralized items. Most of all, their makeup brushes. Very nice and easy to use. Other than that, I'll get mascaras at the drugstores still. I learned that you don't need a super expensive mascara. OK.. on to my review for this store location. Personally, I don't like this MAC very much, but it's the only MAC store near me. The decor is awesome in here ever since they remodeled and stuff, but the service here sucks. I hate how the people who work here act stuck up and like they're God's gift to the world. Just cause you guys look great and all super made up like you're going out everyday, and I look like crap when I enter your store on a weekday cause I have to go to class, you're not any better than me! Also, when you finally get someone to help you, they rush you and bombard you with all of these products .. I wonder if they make commission here, cause it sure seems like it. If I didn't love MAC makeup, I wouldn't come in here at all. But I guess I gotta sacrifice service for the makeup I want. But I gotta admit, the boy who did my makeup today did a great job. For once, I liked how a MAC employee did my makeup. Don't get me wrong, I love using MAC makeup, but I don't like how the MAC employees do your makeup for you. I'm not going clubbing or doing a photoshoot everyday! haha. read more

LOL it looks like they let drag queens work here. Theyre not very helpful and this chick with like this bright yellow canary eyeshadow was trying to get me to wear some ugly ass shades that dont even go in my skin tone. Products are Great...But I preffer to purchase Bare Minerals from Sephora read more

I went to the MAC store today to get a couple of things. I knew exactly what I wanted. I walked in, no one greeted me. No one looked at me. I walked around a bit to kill time and 2 of the girls walked right past me without any acknowledgement. I was pissed. I went and stood by the register thinking I would get some help there. Wrong. I noticed 2 people who looked like mac employees talking to some friends at the door, but didn't know for sure if they were indeed employees. One of them finally asked if I had been helped and I replied "NO, not at all." One of the girls who had clearly ignored me came over and asked what I needed. I was pretty short with her. She said nothing. Came back to the counter and said nothing. I handed her my pro card and she still said nothing. She told me my total, did not thank me once. Did not say bye. These girls have to have previous MAC experience. I do not understand why they are SO RUDE. If I could give zero stars, I would. They should hire me instead, for I would never treat anyone like that. read more

I walked in already knowing what I wanted to purchase. A MUA approached me pretty much right away asking if I needed help. I asked for the lipstick, blush, and eyeliner pencil I wanted to purchase and then I realized I wanted to try a liquid foundation (which I NEVER had used before aside from when I get my makeup professionally done). The MUA asked if my skin was dry/oily and applied her selection to a small section on my face. I told her I liked it, so she ended up applying it over my entire face. I was totally satisfied. When she was done she asked if I needed anything else and I told her, "no," so she walked me over to the register. She named off the products before she scanned them and put them into the shopping bag. I paid and off I went. That evening I wanted to try out my new makeup. Everything was great until I pulled out the blush. I see that the plastic case was all scratched up. I pull it out of the cardboard case, open it and it was USED! I was so shocked and pissed off. I can't believe the MUA didn't even inspect the items before giving them to me. Ugh! The next morning, I had to trek all the way back to the store. I went to the register and explained the situation to the MUA (not the same gal who helped me the day before). She exchanged the blush, but kept on saying "I don't know how this happened." I kept replying, "How would I know? Look at my receipt, I just bought it yesterday." She never even said "I'm sorry...I'm sorry for wasting you time...etc." NOTHING. What TERRIBLE customer service, huh? I'm definitely going to the MAC counter at Nordstrom from now on. They know how to take care of their customers! read more

I just recently decided to switch from bareMinerals to MAC and needed help with choosing my foundation color. I didn't make an appointment and luckily came in during a non-busy hour and was helped out by melissa. Before we started, she asked about my skin conditions and concerns and went to work right away, choosing products that is best for my skin. She was super nice and did a great job on my makeup! My skin tends to get oily from makeup throughout the day, but the studio fix kept my skin nice and matte. Melissa was also not pushy when it comes to purchasing the products. Overall it was a great experience and I will be coming back to try out a new blush/bronzer :] p.s. even though mac makeup is on the pricier side, i think it's TOTALLY worth it for what it does for your skin. also splurge on a couple of their brushes, they will make a huge difference in how the makeup looks on your skin. pps. mac also keeps a record of all the makeup your purchase, so you don't ever have to worry about not remembering your shade color! read more

Well, this has got to be my favorite place in the mall. Kenya is my girl and the folks here are always ready to help a sista get her face on. I absolutely love it. Whenever, I'm not sure what way to go with my make up for an event, I head over here for some help. They are the best of coordinating that outfit to give you a look to pull it altogether. Now, weekends and special MAC events can be crazy. It's not Rodeo Drive, but what is down here. read more

Pros: -Lots of parking Cons: -Deserves zero stars -Horrific customer service. -The last time I went here to shop the Sales staff was busy putting makeup on themselves and talking to each other -Many of their items are limited so if you find something you really like, then you might not be able to find in the future. -The Sales staff over utilizes their makeup products and look cheap and their make up caked on. read more

I usually treat myself once a year and get my make-up done here by one of the MAC professions. A couple years ago it was for Halloween, after that New Years, and this summer for a dance performance I was in. I've gotta say, I have never been disappointed. For the show, I went with a Black Swan inspired smokey eye that ended up lasting through multiple costume changes and even through the cast party. Major points for durability yo. The older dancers said my eyes looked fierce, the little dancers said I looked scary, ha! Be warned: all the cases and items add up, be prepared to pay. Come earlier in the day if you don't want your artist to have to leave to help other customers in the middle of your session. These guys and gals are usually great at multi-tasking though so they are not gone for long. read more

I went to this store in the evening, looking for a foundation for my wedding day. I normally wear very light makeup and want something that will last longer and photograph well. The guy who tried out a foundation, concealer, and powder on me did a very good job. However, when I asked for a sample so that I could see what it looks like in the daylight, he told me that it would look the same as in the store. I don't think anyone believes one's skin looks the same in the mall as outside in natural light - with or without makeup. Furthermore, the make-up artists I talked to at Estee Lauder, Sephora, Chanel, Clinique, Bobbi Brown, and MAC in Nordstrom recommended that I try a sample before purchasing it. He also recommended that I wear foundation on my neck. I thought that was odd. I've had my makeup done professionally many times, and I've never received that suggestion. If the artist chooses the right shade and blends it well, there's no reason to wear it on your neck. It was difficult to get service because they were very busy, but one employee was fairly apologetic that I had to wait more than 5 minutes to get help, which was good customer service. She made up a little bit for her co-worker. read more

Pretty much, what Meredith G. said. I have walked in here and stood around for 5 mins and walked out. Customer service Suxsss. I have been in this place about 5 times and never walked out with anything. Usually because I either don't get any help and when I don't need help and know exactly what I want...I go the counter and the girl behind the counter takes forever and chit-chats with everyone. She leaves the register to go help somebody. I have just walked by and stod at the door to see how crazy busy they are and it drives me away. Don't get me wrong it is great make-up and being busy is a good sign...but I have just had horrible experiences here. I always leave and go to Sephora. read more

It must be MAC etiquette or the like for their employees to ignore you and pretend that you're not a paying customer...at least that's what I always thought. I only come to this location to pick up my Pro Palettes because it's the closest MAC store to me. Their customer service is so-so. I've been coming to this location for years and it's actually improved. Whenever I do come in, I already know what I want so I just stand in line right in front of the counter and tell them exactly what I need. What I did notice is that if you don't know what you want, they're not going to stand there all day trying to help you figure out a new look. They're all in there trying to make money, so if they think you're in there to spend $50 on a makeover, then they're going to spend more time on you, chit chatting and pretending they're your new best friend. In any case, don't let this store location fool you. IF this location is considered a Pro store, it's actually below MAC Pro standards. I accentuate on the word IF, because I'm not quite thoroughly convinced that it is. While ideally the artists are all suppose to be top notch at Pro stores, that isn't necessarily the case at this location. It's true what most Yelpers say, the better customer service is across the way over at Nordies. Don't get me wrong though, this location does have its ONE perk: they'll always have the products that won't ever be available at Nordies read more

I go here a hand full of times a year and everytime I have a less than desirable experience. I love MAC and this store has everything that I want and need. However, it is always buys and packed ! It always seems to be understaffed and it is impossible to run in and pick up your favorite lipstick in less than 30 minutes. Yesterday there were at least 30 patrons and only two workers. That is ridiculous! It is easier to go to a dept store MAC counter! read more

To update: Mac brick and mortar stores now accept returns from online orders. Very helpful.

Absolutely horrid service. I don't need to repeat my observations, which are noticed by many others before me. I walk in with normal makeup and get a really nasty lip twist and insulting stare from this one chick when I ask her a question. And then I tested out this other chick who showed me her hand (supposedly meaning hang on....Really?????) and an employee who never returned to let me know they didn't have a color in stock. Then two employees responded with the SAME answer when I asked them the difference between two products. I run home, put on some really dark shit, Flourescent Gold (layers of gold dust), sharp turquoise on edges, dark eyebrows, thick eyeliner, hiiiigh heels and a green top (nasty combination), went back and the twisted lip was a smiling curve, a nod of approval from hanD on, two people running to inform me they didn't have a color in stock and one even asked me, "what shade of green did you use? It looks wonderful" Girls at Mac- you need to work 1st and Santa Clara, not Stevens Creek. read more

I'm a wee bit torn on my review for MAC; I really do love the makeup (Nars being my other favorite), and I see why people don't like dealing with the girls here at this location, but, BUT......the couple of times I've been here, I've always had such good (sometimes rushed) service, but it's always been nice, polite, helpful service. I had my wedding makeup done by two girls at this location and they actually came to my hotel suite armed with their train cases and brushes and did an amazing job that left me looking positively glowing in my wedding photos............... Anyways I'm way off track here........I was just there this morning and while it did take awhile for someone to acknowledge me (about 5 minutes), someone did help me out and I left with some new stuff. I do try to get my MAC from Nordstrom's when I can only because the MAC at Valley Fair just gets crazy busy and can just make you feel neglected when all you want to buy is a couple of things and no one can help u right away. Other than that, love the makeup and products; definitely one of my faves!!! read more

This is one of those reviews where you try to be nice, but just can't. Essentially, the only reason why I go to this MAC store is because it's the closest one. Sometimes I'll get giftcards, which unfortunately can't be redeemed at any other counters besides the MAC store. The one thing that most reviewers have already touched on is the fact that it's very difficult to get service. I've once walked in and waited just to see if two of the makeup artists gossiping would notice me...and they didn't. Okay, cool, you work for MAC, and you get a pretty nice discount, but that doesn't give you any right to ignore the customers. Some of the MAs are also kind of overrated - I asked for help with a green eyeshadow because I didn't know quite how to use it, and the MA ended up doing a look that was quite fitting for Halloween...except it was March. Most of them, however, do have beautiful makeup. If you know what you want, and don't mind having to ask for some service, this store is fine. If you're like me and prefer to get (helpful) recommendations and treated like an actual customer, then you're better off going to the counter inside Nordstrom's. Service aside, MAC makeup is amazing. Studio Fix Fluid is the only liquid foundation I use, and their eyeshadows have great staying power and vibrancy. Skincare/perfume...eh. But everything else is great. :) read more

Missing two stars because EVERYONE couldn't help me! One said "Sorry, I can't help you. I'm stocking." the other goes "I'm sorry, I don't work at this location, but someone will come out." and doesn't even GET someone for me! I was walking around for like 5 minutes until some girl came out to help me with finding the right shade of makeup. Horrible. Melissa (or was it Michelle?) helped me out and she did a really good job at comparing how my skin color is and the right blush. I liked how she was open to me having to ask her how to use concealer because... I've NEVER had bags under my eyes and i thought that concealer would be great. Other than that, she was the MAC person that was awesome at paying attention to me. Anyway, over all. I think some just have to go back to Customer Service training. read more

I'll give this place 2 stars because most of my make-up is from here. But like everyone else on here who wrote about the workers at this store (except for the guy who wrote about his laptop below, LOL!), I echo and agree with their statements and thoughts. During my lunch hour one day, I went to this MAC store to look for new eyeshadow. One of the workers approached me and told me that she would be more than happy to try some colors on me. She instructed me to sit on one of their chairs and wait for her because she needed to help one of the customers at the cash register. I literally sat in the chair for 20 minutes waiting for that chick. And the other MAC workers didn't even ask if I was waiting for someone or something, as if I like to sit in their store for fun and look extremely awkward and stupid. Yippy skippy! Anyway, the chick never came back and as I was getting up to leave, she yelled, "Wait! I'm almost done!" so I looked at her and said, "Uhh.. no thanks" and left. I've been to this store a few times to get my make-up done and I always end up looking like a shrimpy Asian drag queen! AHHHH!!!! The only time that I've been truly satisfied was when this girl named Ann Ly (?) Anh Ly (?) did my make-up. Sadly, I haven't seen her in a long time so I don't even know if she works there anymore. read more

I always would avoid this MAC. I preferred going to Macy's cause sometimes people are Nordies are a little snobby too. But today I walked in to buy an eyeshadow, Fix+ and a concealer and this girl Melissa Ranoa was more than happy to help me! She's the Hawaiian one with a big nice smile =) She gave me tips on Fix+, found the perfect concealer and when they didn't have it she called Nordies for me. Yaaaay! She was so nice. She even gave me a free HK tote since I didn't get one when I ordered my Hk stuff online. She showed me different looks with the Lucky Tom palette too. Aaaahh. I will so be coming back as long as Melissa is there! read more

I just left the store and Kristi was amazing. She was very sweet, helpful, and efficient. Her customer service was top notch. I must have asked her about 100 questions and she was so helpful and kind. Not to mention she is so beautiful and classy. Usually when I'm in a Mac store it takes a while before anyone notices I need some assistance but when I walked in I was greeted right away by the staff and Kristi took the initiative to help. My issue with MAC throughout the years has been that at times (not always), many of the "Artists" have major attitude really no for reason at all. I appreciated that she gave me her honest opinions and suggestions with products I asked about and gave me some product knowledge and not pushed me out the door with the products I asked for that probably wouldn't have been a good match for me. I came out with a little more than I expected but in the best way, it was like she was telling me everything I didn't know I wanted, so in the end I really walked out pretty satisfied. I'm very impressed with her and the store in general, you guys are wonderful :)! read more

I always get prompt service whenever I step foot in there; whether they are helping other customers. They always seem to reach out and just say, "I'll be with you shortly' or "Can I help you?' I've been a MAC faithful since 1998 and I already know which favorite stuff I must buy. When it's a new product out on the floor, I usually just apply it on myself. I understand MA are busy with demanding customers. I usually call ahead to make an appointment. I try to avoid coming here on the weekends so I visit this MAC location right after work. MAC is high in pigmented color so if you need to achieve that awesome evening make up, this is the place! I mix it up with MAC, NARS and Dior. =) read more

This is actually a review for the counter at Nordstrom's. I had a HORRIBLE experience. Let me start off by saying I love MAC stores, and MAC products. It's pretty much the only make-up I ever buy. I'm used to the counter in Macy's in Capitola mall. It was the first and only MAC I had really been to, and I loved all the girls that worked there. I'd go there every paycheck and blow all of my spending money, and the girls were all really helpful. Not so much at the Nordstrom's in Valley Fair. I wanted to get my friend a MAC make-over because I had been bragging about them so much, and I wanted her to see what I was talking about. We go to the MAC store, but they're booked, but they tell us that the counter at Nordstrom's has availability. We book it over there, and are told to come back at 7. They don't take our names or anything. Ooookay. So we shop for an hour or two and when 7 rolls around we head back, only to find that surprise! They don't have availability. Well, I've been working in retail long enough to know that if you're told something? You get what you're told, whether you're supposed to or not. So I go to the girl who told us to come back at 7, who seems very put out that we actually showed back up. I'm assuming she's in management considering all the other girls keep coming up and asking her questions, and eventually she ends up wrangling another girl to do my friends make-up while she does mine. She asks me what I want. I tell her something dark, and dramatic as I'm going to be going out that night. She says she has an idea of what she's going to do, and runs out and grabs the colors. Once she has them, she just starts going to town on my face. Maybe I'm just spoiled by my last MAC, but don't they normally ASK if you even like the colors before turning your face into a canvas? We get to talking, and I let her know that my friend and I are having a girls day, and I just got my eyebrows done, and I was really happy with the shape. Well, apparently "I'm happy with the way my eyebrows look" translates into "Please put crap all over my eyebrows." She proceeds to fill in my eyebrows. Um, I have thick, dark black eyebrows. Even when I get them threaded I leave them thick, I just get them shaped. Why would I need THICKER eyebrows? This is another experience I've never had, as most people with eyes recognize that my eyebrows don't need to be filled. I've only had them filled in once before at a MAC and that was when I went pluck crazy and ASKED if the girl could maybe turn them back into eyebrow shapes. ...well, anyway, short story turned long, I ended up breaking out in the area around my eyebrows because of that. It was so embarrassing. It was like eyebrow acne. :-( They were busy that night, so I wasn't really put out when the girl had to walk away from me to help other customers. What I was slightly miffed about was her touching and handling things for other people and then coming back and touching my face. Ew, um, put some sanitizer on or something? Also her hands reeked of cigarette smoke. I really hope that's just a lingering smell, and not a sign she doesn't wash her hands. Anyway, once all was said and done I looked like a clown. Or a more like a prostitute that caters exclusively to clowns. It was so bad. My eyebrows were so thick and close together now that it almost looked like I had a unibrow. My friends make-up turned out okay. Kinda light, and the color wasn't really complimentary to her skin tone. Also she was pretty rushed through her make-over. All-around we were both unhappy with our looks. I still ended up buying a few things I needed, and thanked the lady that turned me into hatchet face, and we left. I'm never coming back. Next time I need a make-over, I'm making the trip to Capitola. Trust me, it's worth it. However I would like to mention that the SOME of the girls at the actual MAC store were very helpful. One seemed annoyed that we hadn't booked an appointment like a week in advance, but the other girls were very nice, and helpful with trying to find my friend and I availability at other MAC locations. So MAC store I'd give 3 stars, maybe more or less depending on how it goes if I ever go there to get my make-up done. read more

Harrison, THANK YOU, THANK YOU, THANK YOU, once again, for all you did to make my party such a wonderful time! It was amazing to feel so beautiful and to receive so many compliments! It lasted all night! I have never looked at myself so much in the mirror before wink emoticon I was really impressed! You make all of the women so stunning. It amazes me how you can come in and know exactly what a person needs, even though you've never seen them before. Harrison, you are a true talent! Your taste and sense of style is always led to excellent work. If you are looking for Harrison just stop by in the Mac Cosmetics at West-field Mall, San Jose. read more

See all

I love Mac make-up-- THE ONLY REASON I went to this particular store was because they have the shade Rocker here (since they carry the full line of products). This store is overly crowded, folks are rude (customers and workers alike) and it is totally ridiculous. It took me thirty minutes to get a friggin tube of lipstick.. I asked four women who were working there for assistance but was brushed off (either going on break or had an appointment). Finally one of the older women helped me out-- NEVER GOING THERE AGAIN EVER and so would rather buy it on-line or at one of the malls on the Central Coast-- that's right-- I would rather buy it from THE CAPITOLA MALL than deal with that store... ARGH!!! read more

I used to refuse to go to MAC because I thought their stuff was overrated and the staff super snobby. But they must have changed something because all the girls (and women) that work there now are super sweet and nice, and actually offer help! It's still rather intimidating when you walk in and the store is packed - if you go in without a clear sense of purpose you will be overwhelemed and walk right back out. Much better than the MAC counter at Nordstrom's - once I told a girl there that I was looking for an eyeliner, and she literally shoved a huge glass beaker full of eyeliners at me and then walked away. There wasn't even anyone else she had to help. read more

I've never been treated badly at this MAC location........ granted, if you come here on a weekend, you're not likely to get much help right away because they're booked up the butt with makeup appointments and the store is rather small, but I've never been ignored when I come here on a slower day. They always ask me when I walk in if there's anything they can help me find and they don't buzz over me o give me attitude if I tell them I'm just browsing. If I want something, they ALWAYS have it waiting for me at the counter and are quick with service. If they're busier, I just ask someone and usually my question is answered right away. Except one time, an MA matched me to NW instead of NC and it was WAY TOO PINK. I didn't even see the mismatched color until I was under natural light though, so I guess I can't blame him :( read more

I came in here to purchase a specific coral lipstick shade for my wedding last year and I had a long list of questions. I needed a lipstick that was gluten free (so the hubby wouldn't get sick), vegetarian (no carmine), matte, and in a specific shade of coral pink. The gentleman who was helping me couldn't answer them so he got the manager who was simply amazing! She brought out a huge book that listed all the ingredients of each item in the store. We found a few lipsticks that fit my requirements and then she tested each of them on me and found the perfect shade for my lips! I am so glad I stopped here because not a lot of stores will go to the effort of looking up ingredients like that. I'm definitely coming back for all my lipstick needs! read more

This review is for Linda who did my bridal makeup! Linda, thank you so much! I love MAC make up & only had a makeup artist do some red lipstick on me before & let me share that before I tell you about Linda. Let me say before Linda, it wasn't the best experience. The previous person was not that friendly, had a negative attitude & not that helpful. To top it off, she did the lipliner outside of the lips when I have some pretty juicy lips to begin with. When I looked in the mirror I looked like I had those red candy wax lips on. I was horrified & probably offended her when I immediately freaked out & started wiping it off LoL. Anyway, ever since then, I have had a serious fear of MAC make up artists & have done most of my MAC makeup shopping online. Ok, so my friend suggested I go to MAC to have my make up done for my wedding & I was extremely hesitant, but at the same time, I didn't want to have my same every day look. I decided to just go for it & my back up plan was to just wipe off the make up & do it myself if it came out scary or clownish. I arrived at the MAC store & was immediately greeted. They are very good about acknowledging their customers which is great. I let them know I was there for an appointment & then I was introduced to Linda. As soon as I saw her I felt totally and completely at ease. Number one, her makeup was flawless and very natural looking, not to mention, she is absolutely gorgeous. Number two, she's Asian like me. I have always had issues trying to figure out how to do eye make up just because Asian eyes are truly different & I have never been very happy with how my eyes have been done by other MUA's. Anyway, I definitely had some serious ideas of what I wanted for my makeup and was so happy that Linda was so open to everything. She was also very knowledgeable and was able to address any concerns I had. For example, I couldn't do any cream or pencil eye liners (I'd look like a raccoon within minutes) & no mascara for the same reason. Linda walked me through each of the steps and taught me how to re-create the look that she was applying. She never pressured me to try anything outside of my comfort zone & made sure I approved each application of the next product. She really wanted me to be happy! I truly learned a lot of things that I can use for every day. I am so happy that my friend convinced me to get my make up done at MAC & I am so thankful that I was paired with Linda who did an amazing job. Everyone at my wedding complimented me on how beautiful I looked and I couldn't have done it without her! Thank you Linda! read more

My favorite MAC store in the area by far! The workers there are way nicer and less stuck up and snobby as the MAC girls at other places (I'm looking at you Oakridge). It's hit or miss with service when it's busy, there's always a TON of people there in the evenings and on the weekends and you can't get anyone to really help you. I try to go weekdays before noon when there's no one in the store. I wish I got the name of the girl who helped me. She was attentive and friendly and helped me find the perfect pinkish nude lipstick after trying on about a dozen. I didn't feel like she rushed me at all. I love MAC's lipsticks... I just wished all their employees were this friendly. read more

This store is always crowded. Everyday of the week. Do you have memories as a child going to the ice cream store and you get sooooo excited about it? Or, you just go to your favorite dessert place and although it's crowded and you wasted a lot of time and gas going to the store, you realize that the claustrophobia and loudness was worth it for such a tiny reward? This is what this MAC store is to me. It's like going to Disneyland. I think this has become my favorite MAC store. I know a lot of people don't like the service here, but I love it. And the reason why I love it is because they really yield to your needs. If you want help, they really help you. If you don't, they'll leave you alone until you say something. Also whenever I come here the same sales assistant is working, so I think she recognizes and always makes an attempt to approach me. I come here about once a month because everything I use on my face is MAC aside from foundation and sunscreen. read more

I love MAC. I use MAC on a daily basis, I own a MAC pro card, and I've been a returning customer since I was in high school, BUT I've always complained about the MAC representatives at the Valley Fair MAC Store. For ONE, they only help customers that "look" like they will be purchasing a whole lot of makeup. Don't get me wrong, I mean I know that it does get irritating if a sales rep spends QT with a customer and then the customer doesn't buy anything, but I mean people go into the MAC store to buy stuff, maybe not $300 worth of makeup (every time) but they are going to buy something! I also don't like how one day I will get "ok" service because I am wearing suitable clothing (like jeans, t-shirt, Louis bag..etc) and then the next time I am in there wearing "sweats", I get ignored like a bad habit. I do have friends that work there and it does drive me nuts when they are not there to help me, but I mean all the representatives of MAC should want to help every customer; not just depending on who will buy the most or who is wearing designer jeans... read more

Avoid it during weekends or Friday nights. There are just way too many people. You end up waiting forever to get helped. When they do help you, the artists are so rushed and bombarded with requests that they forget what you asked for or completely forget to get it for you. Don't get me wrong, there are some artists who are attentive. AJ helped me last time and he was totally focused. There was also another lady who I like but I forgot her name. Short, blond hair, a little older than the other artists. She took a lot of time with me and helped me get what I needed and other stuff that I didn't need but should have. I try to avoid the whole scene really because it can be hit or miss. My tried and true method is to wait outside till 10am when they open. No one is there and I get helped right away. No waiting, no rush, no muss. read more

This place annoys me a bit b/c it's so crowded all the freakin time but they seem to have a better selection than Nordstroms. Maybe it does and maybe it doesn't but the girls seem friendly enough. There's nothing that makes a shopping experience more irritating than it is than bad service from a sale staff. But I love MAC and have used them for over a decade when I started experimenting with make up as a teenager and when they were famous for their matte deep dark goth blood red lipstick in the 90's. Their products are of real quality (eyeshadows blends incredibly well) and of all the make up brands I've used, MAC seemed to have the best selection of colors which is the main reason why I continue to use them. I love their recycling program!! Return 6 used MAC containers and get a free lipstick. read more

I am usually intimidated by pretentious looking MAC girls, and I usually try to avoid visits to the store when they're busy. But surprisingly you'll find that most of them can actually be friendly and down-to-earth girls, they just have a tendency to wear stage makeup everyday, layers and layers that can be seen from 30 feet away. Although I used a FREE (lawsuit payout) $15 gift card to buy only one item, the salesgirl helping me was genuinely friendly and interested in holding a conversation with me. The service was great and she even apologized for the wait I had to endure at the checkstand. MAC girls are people too, despite the face they literally paint on themselves. read more

M.A.C is great for color... Eyeshadows, glosses, blush...liner... you name it, if it's color its usually good quality. However if you are looking for skincare or face powder, I would recommend you go elsewhere. read more

Last minute New Year Eve event came up. I called every near by Mac store the day before New Year Eve to make an appointment to have my makeup done but of course every store was booked up including Mac in Valley Fair Mall. Unlike the other Mac store they offered to put my name on a waiting list. I agreed but I didn't think they would called me, but they called the day of the event. My appointment was with the lovely Karla. When we meet she greeted with a smile and I could see the wheels turning in her head as she assessed my face. I showed her a pic of the look I was going for and she definitely met my expectations. I have to say how so impressed I was with how encouraging the others associates were to Karla as she did my makeup. While doing my makeup they would come over and gush at how good my makeup looked. Karla as well was so complementary regarding my makeup look as it was coming together just really getting me excited for the final reveal. As she was doing my makeup I would take peeps here and there and each time I looked I couldn't believe how beautiful I looked in the mirror. Karla did an amazing job. I would definitely recommend her and Mac at Valley Fair. read more

MAC Cosmetics - Makeup by Karla. NYE event. Cut crease look. - Cosmetics & Beauty Supply Near Me - Santa Clara, California

See all