Came here to get my makeup done for a wedding. AS an out-of-town guest the mall was not familiar and luckily the Mac assistant was great. She knew who I was and introduced herself to me. I appreciate her forwardness that she was working alone and may have to stop to assist customers. My application came out very well but more importantly, she color-matched me so I was able to grab products for future use. Had a great experience and would certainly go back. read more

This review is for the MUA Issac for my appointment on 12/7/16. I had a really strange experience with Isaac. I had made an appointment to get my make up down for my holiday party, and arrived a few minutes before my appointment. I was told Isaac would be a little late and was still on his lunch. Fair enough- I know the retail world can be crazy so I waited patiently. He arrives 10 min late the appointment and tells me to clean my face from make up. As I do it, he wanders around and starts talking to his coworkers. At around 4:20 he begins my make up. Overall, he was pretty friendly and asks about my party, my job, etc. I give him reference pictures for my make up. Then... He starts filling in my eyebrows. Disclaimer: my eyebrows are already pretty big. I say something along the lines of: do you think you can tone down the eyebrows a bit? He legit gives me a dirty look and says: "I'm not done yet!" Shocked... I stayed silent. He continues working and it is pretty clear to me that I am looking more and more like a clown by the second. The time is 5:20 now, 1 hour and 20 minutes since I arrived at MAC. As he starts to apply lip liner to me... A customer/friends of his arrives and he says, "just a second". I try and remain patient but after 10 minutes I turn around and he is on the phone now, calling for an item for this other person. I literally clean the half lip liner off my face and then go to wait in line to check out. I was super confused and frustrated because there were 3 other associates who were free who could've helped this customer! I got no apologies from Isaac and it was the worst MAC experience I've had to date, and I am a pretty loyal customer. Additionally, the make up was super over-done and I could've done a better job myself. I would avoid this counter if you can but definitely avoid this Make up artist. read more

MAC Cosmetics - Isaac's masterpiece .. - Cosmetics & Beauty Supply Near Me

I've been going to the Mac Bloomingdale's location for years now! I like seeing the same artists over the months and they always remember me :). Rachael, Jolene and Mitchell are amazing. They have been part of many of my special memories these past couple years - Wedding Rehearsal Dinner, Anniversary Dinner, Family Weddings, Maternity Photo shoot and coming soon - 2 of my Baby Showers. The work they do is so custom to what the occasion is and I have ALWAYS loved the look after. I highly recommend them and this location. I'll post photos as well :-) read more

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leave your makeup application to the pros. DO NOT GO HERE! go to an actual MAC store.. not the counter in Bloomingdales. Had a terrible customer service experience trying to get my makeup done on NYE. not only was the artist really NOT confident with what she was doing on my face-- she had to get someone else to come and start it all over again. On top of that THEY were the ones who scheduled my appt for 5PM and then complained about it being too close to closing time, rushed on it and rushed me out the door with product I specifically didn't ask for. When it came time to hit to $100 minimum in exchange for the BAD makeup application job they did... the experience got even worse. She knew they didn't have the color of the primer I wanted (I even gave her a sample of what it was so she could find the right one) so she shoved a different one in my bag and charged me for it hoping I wouldn't notice until later. Well, I went back the next day.. a different woman recognized me from the night before and would not let me return the incorrect product because of the $100 minimum. She spoke to me super condescendingly suggesting that I was a walk-in so that's what I get. WHICH I MADE THE APPOINTMENT WEEKS AGO BUT WHATEVER. I hope they read this because... after that terrible makeup application job that I washed off immediately .. YES I RETURNED EVERYTHING AT BLOOMINGDALES FOR MY MONEY BACK. Then I went to my proper local MAC store where they are always super helpful and purchased the product I asked for in the first place. DONT GO HERE. This is a second string makeup crew. They are snobby and treat people like shit. read more

Out of the three MAC counters I can get to downtown, this is my favourite. The staff is helpful, they're ready to get the cosmetics you want and will offer amazing recommendations if they don't have something, and they're good on making sure you're informed of offers and events going on. I primarily hit this counter up since it's the closest to my workplace, but I'll intentionally aim for it over the other MAC counters most of the time since I like the people there. read more

I just got married last week and was able to book an appt with Helena. Hands down THE best make up artist. I have freckles and I'm really picky when it comes to my eye make up. Helena was able to accommodate to my requests and go beyond them. She kept my wedding make up simple but enough to make me glow:) luckily, we did a small city hall wedding but I already booked her in advance for our reception. I'm so excited to work with her again. All my bridesmaids are extremely pleased with my choice of picking Helena for all our make up. Thanks Helena!!! read more

If you don't like the usual mad crowd of MAC fanatics, then get your styling' self over here. There's always someone here to help you and they know what they're talking about. I've come here several times not just to buy, but to get real advice so I don't look like a hot mess. One of the salespeople helped me find a foundation that matched my neck and not just my face. I'm trying to look classy here, ok?! They don't have that huge lash rack like Macy's has, but you'll get someone's undivided attention. Don't be intimidated cause it's Bloomie's! Regular people like me shop here, too! read more

I had a complicated experience here, but got some useful info out of it that might help others. A few months ago I made an appointment to get my makeup done because I was getting married and wanted time to speak with someone about colors, etc. without getting rushed. Here is what I learned: MAC sometimes uses "floaters" who are freelance makeup artists that are not MAC employees. They don't always know the policy of the MAC store they are in and aren't always very skilled. When I came in, I saw my makeup artist (whose makeup was awful and by awful I don't mean overly dramatic or overdone, I mean just straight badly executed) being yelled at by a customer for making her wait - I instantly felt bad for the girl. I ended up waiting an extra 15-20 minutes (totally fine) so she could wrap up with that person. When she came to help me, it was all ok up until literally 5 minutes into the appointment when she told me she didn't want to discuss colors with me and needed to get my makeup done because she had another appointment. (Odd, since these are hour long appointments and at the end she completely left). She then proceeded to do awful, unflattering makeup on me (sadly similar to her own) and told me I had to buy a minimum amount (something like $50-$80). I had expected to just pay for the makeup appointment, but didn't realize it was required to be in products. I asked her what their return policy was and she told me that because I made a makeup appointment I couldn't return (or exchange) anything I bought that goes toward the minimum. If I had instead walked in and not made an appointment and had someone do my makeup, I could return whatever I wanted. In other words, I was being punished for making an appointment. Because she had used such terrible colors, I said I wanted to look around and try some others on myself before buying and proceeded to do so. At this point, I was in a terrible mood and an actual MAC employee (manager, I believe, whose makeup was AWESOME) came up and asked if she could help me. I told her the story and she sat me down and turned the experience around 100%. She matched my foundation (before this, I didn't wear any), picked LOVELY colors for me and redid my makeup in about 20 minutes and I walked out with over $200 in products, most of which I wore in my wedding. I have been an avid MAC devotee since then. Their products are honestly stellar. She also said the minimum/no-return policy didn't apply to their specific store and explained to me the "floater" concept. So, in sum, be careful with who you get and the specific policies of the store you're going to (and give them a second chance if you have a less than stellar first experience because their stuff is spectacular in the right hands...). read more

Helena is amazing! I've been going to her for years now, and each experience has been nothing less than amazing. Sometimes I'm not certain on what color eyeshadow, more natural, or a more dramatic look I'm trying to go for, so, she'll ask me what I'll be wearing/going, and after she applies that setting spray... I look in the mirror and then BAM! I'm literally walking out of the mall feeling like a million bucks. Nonetheless, Helena is also a great conversationalist and super friendly, I've never had a dull moment with her. Also, Helena really delivers- she's a very talented individual and her passion for make up / art truly presents itself in her clients. Make sure you book her in advance, she's a busy one! read more

I came here in search of the perfect pink lipstick, and with the help of Lydia, I found it! I am not really good with make up, but luckily for me, the staff here was incredibly helpful and not pushy like the employees at other MAC stores. Lydia showed me a variety of lipsticks that she thought would go with my skin color, and also lip glosses that complimented the colors. She also helped my friend find the perfect concealer based on her skin type and didn't push either of us to buy more than what we wanted even though she was nice enough to introduce us to a variety of products. Lydia was amazing at finding the products that best suited us =) Friendly, knowledgeable staff and great cosmetics - I'll come here from now on when I'm in need of make up! read more

Got my makeup done here for the SF ballet gala for $60 of product purchases. The stylist I got was great and made me look fabulous! Very happy with the end result. I think you do have to make an appointment ahead of time (as I did). There were only 2 stylists working so every time someone wanted to purchase a product one of them would have to stop to help the customer. Also my stylist started helping me about 10 minutes after my appointment time, which stressed me out since I was on a time-crunch. I also think I had a reaction to something they used on me. My face was very dry and red the next day. read more

I get my make up done from Mac on occasion. I was celebrating my birthday this year in San Francisco and this was the nearest Mac to our hotel. I went with three of my closest friends to get our make up done to go out at night. We were greeted by the staff who took care of us. I being the birthday girl was helped by AMY, assistant manager. Amy was the most sweetest, helpful, and happy person I have ever gotten my make up done by! I have been to many different Mac's in the Bay and the artist usually always rush but Amy took her time, taught me tricks to how to do my make up, was funny and also made me look fabulous for my bday! I showed her what I was wearing, she listened to what I wanted and did a fantastic job! She would ask how I liked my make up as she did it to make sure I liked it and if I wanted more or less. All of my friends loved their make up as well done by other artists. I would def recommend making an appointment here and getting your make up done her for a special occasion or for fun :) read more

Helena Chow is the BEST MAKEUP ARTIST EVER! She is very versatile with her skills in artistry and can create any facial masterpiece under the sun. Helena is very artistic, super gracious, and upholds a substantial amount of professionalism. Throughout all my occasions or special events I attend I call no other, but Helena Chow to do my make up! She is the greatest and Mac needs more like her!!!!!! read more

MAC Cosmetics - Face "Beat" by Helena Chow! She does my makeup for all my Birthdays and special occasions/events. - Cosmetics & Beauty Supply Near Me

Helena is ABSOLUTELY the best make up artist that I know! She has done my make up for all of the most important days in my life. She outdid her self when she made me look like a true queen for my wedding day. Helena is a great conversationalist and is truly professional. I do not let anyone else touch my face. I am strictly Helenas client for life. read more

MAC Cosmetics - Helena is ABSOLUTELY the best make up artist that I know! She made me look like a true queen for my wedding. You're the best xoxo! - Cosmetics & Beauty Supply Near Me

My dirst review ! I've coming here for a while Now , specially when Jeanette is there ! She is amaziiinnng !! Very nice , & helpfull She's sooo Amazing that i can never leave empty handed :) she is a very talented MUA . Highly recomend her for everything , ... ii love her ! I'll back very soon read more

When I know I need my make up to be PERFECT and extra FAB, Helena is my go to girl, I've been going to her for over a year now, she's so patient and always knows what I want, her work is amazing! read more

This review is for the MAC artist Helena at Bloomy's. I've been going to her for years now to get my make up done for many different occasions. Helena does a fabulous job. I love getting doll up by her. It's always such a fun experience. I do recommend making an appointment because it can get quiet busy at times. Artists do have to step away every now and then to help other customers. There's also a minimum purchase of $60. I usually have to restock my everyday products so it's not a big deal for me. read more

I don't usually wear that much makeup, and when I do it's just random stuff I've gotten at the drugstore, but I wanted to get my makeup done since I was getting all dressed up to go to a holiday party. Isaac did an AWESOME job- he was super patient and helpful, really talented at what he was doing, and it looked amazing!! It stayed on all night and looked as good at the end of the night as it did at the beginning! Would definitely come back and make another appointment w/ Isaac!! btw- this MAC is actually inside Bloomingdale's, on the 1st level. read more

I recently visited the counter at Bloomingdales SF & received poor treatment from an artist named Olivia. I'm a guy & I would think that a company with such open views & so progressive would be open to everyone! I had very specific items to purchase & when I gave her my list she grabbed them & made me feel as if I was inconveniencing her! Going forward I will be taking my business to other MAC counters where I feel like I'm not a neucense. read more

Excellent Service!! I exchanged foundation and they serviced me immediately!! All MAC Store are always like this.....Nice People

Don't come here for a demo without an appointment. I was hoping to buy some new make up but wanted to try them out in a demo. The cashier was super nice and seated me, assured me the make up artist that would be helping me was super sweet. Make up artist never showed up, but I did see a bunch of them taking a selfie while I waited for 10 minutes. Finally, someone spoke to me and said I would have to leave because an appointment showed up. They were super nice about it, just disorganized. I think I'll stick to Sephora. read more

If you want your make up done professionally or your just looking for the right products for your complexion, Huong is your girl! She's simply Amazing! I wouldn't want anyone else doing my make up! She's very informative, honest, knows what she's doing, knows her products and isn't your typical "pushy sales girl"! She's now my go to girl when it comes to all my make up and beauty needs! Thank you Huong for your excellent service! She's a total Gem! read more

Helena did such a wonderful job on my make up for New Years Eve. I would definitely go back to her again she did just the right amount knew exactly how I wanted done. read more

MAC Cosmetics - This was on NYE make up by Helena - Cosmetics & Beauty Supply Near Me

An amateur here so I like to keep my makeup fairly simple. But when I need to get my face "beat" for birthdays, weddings, etc., I always ask for Helena. She's a gem! I've been going to her for many years now and have an amazing experience every time. I'm picky as hell but with Helena I feel comfortable because she's super talented and very accommodating to what I want. She picks out all the right shades for my skin and lips, and my brows are always on fleek! She's also very informative whenever I have questions about the products that go on my face. Thanks a whole lot for your service and for being so patient with me! Note: This girl does Halloween makeup as well and has MAJOR bars. Be ready to receive TONS of compliments. read more

So I got my make up done for NYE here and I am glad I did! Helena did exactly what I asked for and suggested products for my face since I have extremely sensitive skin. My face didn't break out and so I came back to buy more products! I got so many compliments and was just over all extremely pleased. Thank you so much Helena! read more

Bloomie's Mac counter has my vote! Every time I have come to either lower level or upper floor the Mua have been sweethearts! Especially on special edition releases they have one for me! You guys get my 5 stars! read more

As a MAC Pro member I am constantly impressed with this shop! I have often called ahead and asked them to set aside items for me so I could just run in and grab them and get back to my clients! They have ALWAYS helped me to do this! I love the setting, location and the artists. Best MAC location is San Francisco! read more

I usually don't leave reviews but I just wanted to thank Ronisha for being so sweet and helpful today. You really made my day. We came in pretty late so I was shocked how energetic she was about how helping me find the blush I was looking for. Overall she definitely made it my best mac experience read more

Helena is by far my favorite makeup artist and since the day I met her at MAC, I have the utmost respect for her craft. She has an excellent eye for what looks good + her hands are blessed with skill and grace. I can close my eyes, let her do her thing and completely trust that the outcome will be quality and something we are both happy with. Helena's artistic touch, style decisions, deep understanding of her art and creativity make her a real star. When it comes to getting professional makeup done for major events, Helena is my 1st choice. She is amazing. read more

I had a make- up trial for my wedding with Helena and I have to say she is an extremely great make- up artist who is very sweet. I decided to hire her to do my make-up and my wedding party, Helena did an outstanding job and had my wedding party, mother, and myself looking beautiful. I would recommend Helena for any occasion!! read more

This location could really use more employees to help customers. Once you get a artist to help you everything goes smoothly but waiting for one can be time consuming if your just grabbing a few things but your not 100% sure on colors etc. If I wouldn't have had to wait so long I probably would have bought more but I felt a bit rushed in my selections mainly because there were so many other ppl waiting. Overall good location they just need more workers to keep up with all the customers. read more

Helena is hands down one of the best MUAs I know. For my birthday I knew I needed to slay and I was not let down at all. Normally people would start to rush you out when they're about to get off work on a Saturday night, but not Helena. She took her time to make sure everything was on point and even stayed later than she was suppose to just to finish me up. If you ever plan on getting your make up done with MAC, make sure you book with Helena. You will not be let down!! Thank you again boo! Best believe, I will definitely be booking with her again!! read more

Had a great time here today! First time ever visiting a make-up counter, I am definitely an online make-up shopper but I needed some new foundation. Norman did all my make-up, he did an amazing job and was so much fun talking with. We tried several shades until we found the perfect match which I really appreciated. I did not feel pressured at all to buy more than I wanted to and all of the artists were involved in finding the perfect blush color and giving advice. It was such a fun experience. Im not a huge make up person and I usually just wear a little BareMinerals but I have switched over to MAC and love the coverage. Check them out if you are thinking about a new look! read more

I am not a usual person that leaves comment, but this time I had such an amazing experience at this Mac counter and amazing customer service the person that help me was Isaac he did my make up I was so impressed of how beautiful his work !!! I dont Live near this Mac counter but I would drive 45min just for the Great customer service experience I had read more

This is honestly the only MAC I go. Helena is one of the best artist here in SF. She's friendly and takes her time with doing your make-up. She is a very genuine person, and a very good listener. She makes sure you love every aspect of your makeup before you leave. Make sure you make an appointment because it does get busy. This Mac has a very talented crew of makeup artist, so you will be lucky to have any of these individuals do your makeup, but Helena will always be one of my favorites. If you don't believe me check out her Instagram page @hc_beauty_ or book an appointment, I promise you will not be disappointed. :) read more

Whenever I need my make up done, I go to my girl Helena at Bloomies! She's up to do any thing your little heart desires. I've had her do my makeup for many occasions and she never fails to execute the look I'm going for. She's super personable and takes her time to perfect her craft. I highly recommend her to anyone looking for a true professional. Absolutely anything she puts her brushes on will shine bright! read more

This is the best location in SF! Even when they are busy they find time to make you feel noticed. Anytime I have a special occasion I come here to get my make up done specifically by Helena. She is the best!!! Anytime I'm in town from Vegas she is my go to girl! Everyone there is great but Helena is so sweet and she's a phenomenal make up artist! Love love love them! read more

I cannot recommend Helena enough! As a makeup enthusiast, I've had my make up done by many of the MAC artists in SF and NO ONE compares to her. MAC is sooo lucky to have a great talent like Helena. Not only is she professional, friendly as well as timely - she knows how to make me look like my best self. Thanks Helena!! read more

Helena's charming personality and great attention to detail made my makeover experience nothing short of spectacular! She is passionate about her craft and is a true artist. I would say her specialty is theatrical work. However, she has true range and I'm sure she'd love to help you with whatever your makeup needs are. Hit her up! read more

Five stars for the great care and customer service received from Ms. Helena!! First off, let me say that I am not a make up guru or very experienced in doing my own make up. So I've been having Helena do my make up for years for special occasions. She is always super attentive and really takes her time in listening to what I want. Her skills are top notch, I could fall asleep with her "beating my face". The end results are always amazing! I get plenty of complements asking who did it (cause lord knows I can't work that kind of magic). Many thanks to Helena! A very easy going, relatable, and friendly staff that makes you feel welcomed. She was able to listen and execute the look I wanted. Definitely will be going back just for her! read more