This is such a long overdue updated review for Mary, specifically!…read more I've been working with Mary prior to moving out of SF for the last 6-7 months of my time in the city instead of Melissa (just based on our schedules, we had more conflicts and less mutual availabilities, but Mel is FANTASTIC still!) Mary is so patient, friendly, and has always been so meticulous with my lash details, she'll work on getting the lashes just right based on my natural eye shape. Before we start every filler session, she confirms the style I would like or if I'd like to change things up (and she is so accommodating whenever I do what to go longer, shorter, more natural, or more avant-garde, depending on the occasion!) I always look forward to my sessions with Mary, enjoy our 60-75 minute conversations even more, and before I moved, we even had a quick little breakfast party in the waiting area. I cannot recommend Mary enough to anyone looking for a professional and detail-oriented lasher who is not only great at her craft, but an excellent listener and lady friend! She is so kind and sincere, I miss her dearly!

I came in for my first lash lift with Marissa and from the moment I walked into this lovely studio,…read moreI knew I was in great hands. The whole experience was so relaxing that I fell asleep while the service was being done. The space is very bright, with chill music and comfy beds. Once the service was complete, Marissa gave me detailed at home post service care for my lashes. Thank you for the outstanding care!

I've been getting my lashes done for 15 years from the same lash artists, but I stumbled upon…read moreChristina when I needed a fill on a Monday and most studios were closed. I'm so happy I found her! She helped correct something that wasn't quite right from another stylist, and she was so easy and fun to chat with. I was extremely pleased with the entire experience, and her Monday availability is such a bonus. Highly recommend Christina! My lashes look amazing!

Absolutely loved the results -- the lashes look beautiful, natural, and last really well. I get so…read moremany compliments, even on no-makeup days. I also had my brows done and they turned out amazing. She's incredibly professional and makes the whole experience comfortable and enjoyable. Highly recommend

A, the owner, was incredibly sweet and made me feel comfortable right away. She's also super…read moreknowledgeable. She took the time to assess my lashes and figured out the right timing and technique for them, since mine are pretty stubborn and don't lift easily. The results are gorgeous, and I'm thrilled. I'll definitely be back and would recommend her to anyone, especially if you've been told your lashes won't hold a lift!

An is the very best. I have been all over the city getting my eyelashes tinted and lifted by 10+…read moreplaces, and there is truly no one better, more consistent, and more meticulous than An. My lash lift lasts eight weeks, and it's truly incredible. It looks so natural and so extra special. She's fantastic at tinting and waxing. I couldn't recommend her more.

I first learned of Vera Beauty, now New Me, after my dentist appointment next door. I popped in…read morewith questions, and then eventually started coming last year when I was finally feeling better after several months of illness recovery. I appreciated the masking and cleanliness inside... I do their monthly facials with Dee as part of my self-care. I used to go to Saelo, but I felt like it I was in a factory and rushed in and out each time. Facials at New Me are relaxing and include facial massage. I get their monthly facials deep cleaning with the water tool and extractions (okay, this part isn't relaxing but I ask for manual extractions!). Also I do the hybrid, wispy lashes. June, hands down is the best lash stylist I've had in SF. I also do my lashes with Dee. Anyone I've done lashes, brow lamination, or facials with thus far at New Me have been excellent.

Everyone here is amazing! I love the Fuller Classic with Wispy style, and I always add an eyebrow…read moreshaping. Everyone is so kind and professional, and they always run on time. They use great-quality glue and lashes, and my lashes always look so soft, natural, and beautiful. I highly recommend them!

I had an appointment for December 28 2020 to get my eye lashes filled, I called serval times to…read moreverify my appointment and I did not receive a call back. Although Google and Yelp said they were still open for business. I went to 555 Sutter Ave the second floor to DNA Salon where I waited for a half and hour. When I left I was very upset that I took time out of my day for this. Today I get a call from the owner who was rude and aggressive yelling into the phone stating I was mistaken and did not book an appointment with her business. I understand it was a technical issue but the way she handled the situation is uncalled for and unprofessional. I am very unsatisfied with the costumer service of this place.

Mai is a miracle worker. I've been on the hunt for the best lash extension professional in the Bay…read moreArea, and Mai has surpassed every single professional I've worked with. Seriously. She's so thorough and transparent, open to all questions and knows exactly how to give you the perfect lash extensions that fit your face and give you the results you're searching for. Team Mai!

I'm so happy with my hybrid wispy cat-eye lash extensions from Sophie at Lisa's Lashes! I showed…read moreher an inspiration picture, and she not only followed it exactly, but customized it perfectly to fit my eye shape and size. She really paid attention to detail. Sophie did an amazing job -- my lashes look beautiful, wispy, and flattering without being overdone. She's truly talented! A little pricey for me, but honestly worth every penny. Highly recommend Sophie if you want lashes that are customized and professionally done!

I have been a loyal client of Lisa Lash for quite some time, and I have spent a significant amount…read moreof money there over the years. I typically pay for the full service and also leave very generous tips--often around 40-45%--because I truly believe in appreciating people who provide excellent service. Unfortunately, despite being a loyal and respectful customer, my overall experience with the business has become increasingly disappointing. The biggest issue is the customer service outside of the actual appointments. Whoever is responsible for responding to client messages and handling appointment scheduling comes across as unprofessional, dismissive, and at times disrespectful. Booking appointments or communicating with the business often feels frustrating rather than welcoming. A business that depends on repeat clients should treat every interaction with professionalism and courtesy, and that has not been my experience. Another concern is the inconsistency in the quality of the lash technicians. While I have had wonderful experiences with a couple of them, several others have been surprisingly rude and lacked the customer service skills I would expect from a luxury beauty business. On two separate occasions, lash technicians pulled on my natural lashes hard enough that it was painful. Instead of apologizing or checking to make sure I was okay, one technician raised her voice and told me not to move--even though I had not moved at all. That interaction left me feeling blamed for something that wasn't my fault and made an already uncomfortable experience much worse. A simple apology and kindness would have gone a long way. I do want to recognize the technicians who consistently provide exceptional service because they deserve the credit. Sophia and Selina are outstanding. They are professional, gentle, highly skilled, and always make me feel comfortable. They take pride in their work, communicate respectfully, and provide the kind of customer experience that keeps clients coming back. If every technician and staff member reflected their level of professionalism, this would easily be a five-star business. This review is not meant to attack anyone personally. It is honest feedback from someone who has invested a lot of time and money into this business and genuinely wanted to continue supporting it. Excellent technical skills are only one part of running a successful beauty business. Respectful communication, professionalism, accountability, and making clients feel valued are just as important. I sincerely hope management takes these concerns seriously because there is tremendous potential here. Improving client communication, providing additional customer service training, and fostering a culture where clients are treated with respect would make a significant difference.

I've been going to SueAnn for my lash extensions for years! I have short and thin lashes and SueAnn…read moreworks her magic every time and makes me look beautiful. My volume lashes saves me time in the morning which is a huge plus as a mom on the go! SueAnn really takes care of my lashes and has been customizing my lash design to ensure I have the best lash retention and maintaining the health of my lashes. SueAnn is amazing at your craft and has a great eye for attention to detail. The studio is super chic and relaxing! Refreshments and amazing music during your lash session. Always an enjoyable experience.

Abby is a true professional and a lash master! This girl knows what she is doing when it comes to…read moreeyelash extensions. She makes me feel more than comfortable before, during, and after my service. The atmosphere is not only gorgeous but also relaxing.

I have been looking for a lash lady close-ish to the office for those desperate times that my…read morefavorite girl in the East Bay fills up for the month, or I've been travelling and don't get a chance to book with her in time. I loved how easy it was to book my appointment, and my preferred mode of transport is Uber to their studio, and enjoy the more downhill walk back to the office. Ashley is amazing, and such a cool girl. My lashes look great. I will be back!

After seeing my review, Malie reached out to me. I always say there are two types of business…read moreowners - ones who could care less about the customer feedback and ones who take customer feedback seriously and take it as a chance to improve. Malie is the ladder, luckily. Malie sent me a professional email to rectify the situation by offering to take a look at my lashes and also offering to pay for a month's supply of Latisse (albeit, this didn't cover the $300+ I paid for the lashes that only lasted less than 2 weeks plus time spent growing back my lashes and time spent having to apply fake lashes daily until my natural lashes grew back to normal, but I took her up on her offer). Malie also reached out to the company of the lash extensions regarding my situation. I didn't feel like she was trying to buy a better review out of me either - it was genuine. And I'm glad to know she didn't cut my lashes. To be fair, my lash hairs were pretty fine (more fine than anyone I've seen) so the extensions could have just been too much for my lashes and now I know. The Latisse has worked phenomenally. It's been almost 1 month and my lashes have definitely grown longer and I think they are a tad thicker. All in all, it'll work out in the end and the way Malie professionally handled this experience shows she really cares about taking care of her clients.