My experience was embarrassing and annoying all at once. I went to a Mac store in Vegas a while back to get a makeup test done for my wedding. They did a fantastic job to help me create the look I was going for on my big day, and the makeup I purchased was well used and loved for a long time. Not you, Brea Mall Mac. Not. You. I took my friend Kristen here for a makeup test for her big day in June. I head to the counter, after NOT being greeted by anyone, after browsing a few items and received NO inquiry for service even though several ladies after us did. I ask the counter-person about a makeup test and they tell us that the manager would be back in 30 minutes to assist the staff so one of them could do the test for us. Fast forward 40 minutes: walk back in only to witness that same woman who gave us the manager story, applying makeup to someone! I know they make appointments but they did not advise us of any other appointments, the girl's boyfriend was present and looking quite bored (you don't bring your boyfriend to a makeup appointment), basically I'm just trying to impart that it wasn't for a prom, it wasn't for a dance, it was a Wednesday night at 7:30pm, like us, this woman probably wanted a quick test as well. Granted, am I positive she didn't have an appointment, No. But maybe tell people who may be effected by other peoples' appointments. After waiting around another 10 minutes with NO ONE asking to help us, oh but please spend all your time helping the cougars try on Lady Gaga pink lipstick, I finally just wait at the front like I'm going to buy something, I ask again about the makeup test and are told that the person who was going to do it went to lunch and to come back in 10 minutes. I don't know what we were thinking.... but we walked around and came back 15 minutes later. AGAIN, we had to hunt down a salesperson to ask about our test and she said "She (makeup artist) should be back at any moment." NOPE, 10 minutes later we walked out the door, no acknowledgment whatsoever each time. I wouldn't be so miffed if I wasn't aware of how those places work, and I've been to fantastic Mac stores where each and every person wanted to help you and were excited to help you. On top of that, what really burns my buns is seeing the teeny boppers getting assistance left and right, I'm not anti-teens or anything, but I believe in equal treatment no matter where you go. I was actually embarrassed by this treatment, did I not look cool enough for you? Was my outfit not black enough for you? The worst part was this was a suggestion by me to my friend and she was sorely disappointed. I'm embarrassed I even suggested Mac and will not be going to this particular store again. I was really looking forward to buying some makeup and watching my friend get purtied up. PS: Fluorescent lighting is not flattering and if you insist on having all your artists wear pancake makeup why not spring for more flattering lighting? I know these ladies and gentlemen are professionals in this field, if they look strange with so much on their faces what hope do i have? read more

This place pissed me off beyond belief!!! My wife and I went here after going to Disneyland, and sorry to say the service was rediculous!!! Tiny store, 5 people working and it took the metro guy 5 minutes of my wife staring at foundation to get a forced, "be right with you." I left or my anger would have took hold. Some girl with juicy and a coach purse walks in and they swan all over her... Their loss, well stick to nordstroms or sephora!! read more

Agree w/ the customer service being pretty bad over here. My mom & I were approached by a worker who was very rude & was very pushy pushy. Instead of trying to help us look for an eyeshadow color, she was shoving products at us left and right without even listening to us. I wish I got her name, but either way we won't be coming back. read more

I was treated terribly today. I came in with my infant and husband. 3 associates were working. A female, who was painting one of those face charts (looks fun) a cashier, and a male who had his makeup beautifully done. There were no other customers (awesome, this never happens!) and I approached the male. I knew what I wanted, so I didn't bother looking around, (too hard with an infant ) and I asked him if I could get the product. He gave me the bitchiest look he's ever practiced and said, "one second," and then proceeded to put away about 30 products. The other girl kept coloring, and I stood there and waited like a dumbass. He then repeats the product I wanted incorrectly, gets the correct one, hands it to the cashier and says, "I'm going to lunch!" Wow. Guess you guys are meeting your sales goals, with no other customers in there, right? I should have just gone to the counter in Nordstrom, they are so much nicer. Or maybe, I should have just gone to Sephora, and found a new brand to associate myself with, considering it is definitely not the first time this location has treated me like a peasant, and it is certainly the last. Train your employees not to be so trashy. read more

First off I love M.A.C makeup, It is my first choice for makeup and I have been using it for about 6 years now. Saying that I know what colors/ product I want when I go in to the store! So after looking around I was helped by this guy I told him what I wanted and what colors I was hopping to use to get that effect, he kept pushing greens/pinks on me when I was asking for grey's/blacks for a smokey eye. He explained that you could have a smokey eye with any color, but I then explained I wanted the grey/black look. After that he seemed to lose interest. I was chose a lid color and asked him what colors should I chose for the smokey eye look. He said I could get the colors and he could show me how to do it but it would waste our time because I would never learn it with out practice... This upset me I have never been to a M.A.C store where they were not helpful and willing to show me how to apply the makeup. After this I was just frustrated, got my 3 colors, he was pushing a third color which I didn't like, but bought anyway because I felt preasured. I have worked in retail for quite some time, and never think it is right to preasure customers into buying more! I ended up returing everything I bought that day because the colors didn't work together. This seems to be the norm for workers at this store. I'll stick to other M.A.C's 5/5 stars for their product 0/5 for service. read more

I will NEVER go to this MAC store again. They are very rude and stand-offish especially Chris. Total lack of customer service. I'll just go to Nordstom instead. At least they have integrity and class. read more

Actually, no star! Horrible customer service! Everyone has an attitude. I am a pro artist as well as a hairdresser so I know what customer service is about. I only come here because it's the closest Pro store in the area. If not for my discount, I'd much rather go to The Mac counter inside Nordstroms. read more

I got my makeup done here before a school dance and had a fantastic experience! I was greeted warmly and Jeanine went on to create a masterpiece with my face! She really listened to what kind of look I wanted and we choose colors together. Every girl should get to have this experience and walk out feeling as fierce as I did that night! read more

It took me 30 minutes to buy lipstick here. Never will i shop at MAC again. Go to sephora. Way better service. Good luck getting service here. They only provide it to their friends or anyone whos good looking w/an edge. read more

I called the Mac store in the Brea Mall to see if they had availability for two people to receive makeup applications. The phone was continuously busy so I kept hitting redial until my call went through. The person answering immediately asked if I could hold and then that was it! I was on hold for 10 minutes without anyone ever coming back on the line even if just to say "Sorry for the wait!" I called the Mac counter at Nordstrom's and booked the appointments without any problem and they did a fantastic job. The abundance of poor reviews on Yelp indicating that the Brea Mac store having poor customer service couldn't be more true. read more

Worst MAC store I have ever been to!! I had a huge order and was told I'm only aloud to purchase 24 items for being a pro member. Which is not true! They treated me like crap and disrespect! Will never be going back here! Go to south coast...they are so nice there! read more

I went in to get my face matched for coloring and I wanted something to cover up the red spots on my face. The girl who matched my face was not great, and the product she used didn't really rub in all the way. I ended up wanting to return the makeup and when I did, I was put through the runaround of if I wanted to try another product, when I said I just wanted my money back. Aloof customer service and would not return. read more

So I got my makeup done here for engagement pictures for the very first time and I did not know what to expect. But the lady who did my makeup was so sweet and I felt really comfortable around here. I wish I remembered her name because the makeup she did in me was GORGEOUS! I got my makeup done here August 27 and she said she's originally from the Mac store at Mall in Santa Ana but was filling in. I wish I could go back and tell her what an amazing job she did! It was 60$ I think when you purchase items. Ended up paying 75$ but returned an item back I didn't like. Overall it was worth it! Posted a picture! read more

MAC Cosmetics - Mac did beautiful makeup on me for engagement pictures! - Makeup Artists Near Me - Brea, California

going into this store as im heading out to a wedding and need makeup. After picking up a beautiful dress and accessories i prance into mac hoping to get some help on make up choices. I get a half "Hello" and im waiting for someone to help me. I think "ok they're busy" and walk around looking at stuff. 10 minutes later i go back to the front hoping to get some help. Nope As another yelper mentioned the juicy jumpsuit, exactly. Abercrombie sweat pant girl comes in and is prompted with a "Welcome to MAC" and someone GOES UP TO HER and asks "what can i help you with?" I walked right out of there and headed to a different store. After the amazing service i received at windsor, someone helping me find a dress and belt for my baby-bump and I, I couldn't believe the LACK OF service! Maybe they thought i "couldnt afford" or didnt "deserve" their crap. Go to the Nordstrom counter, sephora, or any other make up counter, AVOID AVOID AVOID read more

I went here because the mac counter in nordstrom was really busy.. boy that was a mistake. I told a girl I wanted a makeup done for a e-session, she told me to come back in 30 mins when there are more people on the floor. I said it was fine and I came back 30 mins later. When I came back, the girl I talked to went on break and her manager said for me to talk to someone else, which was fine too, except the makeup she put on for me made me look really dark. The lighting in the store was really bright, and when not in that light, I came out looking like I had a bad tan. I went to the nordstrom mac counter and the worker told me that the shade they put on was wayyyy too dark. What a waste of time and money. read more

I love MAC, however, I hate this location. I have been there 3 times now, and left today due to terrible, rude girls working there. I will not return to this location. Thank goodness I know how wonderful the company and product is, I would never shop at MAC again if that was my first impression. read more

this place has HORRIBLE customer service! if youŕe desperate want MAC just go to the one in nordstroms... BUT if you want AMAZING SERVICE and people who actual know what they are doing go down the escalator and try SEPHORA downstairs! I swear on two seperate occasions I have came to this place their make up ¨artist" give me the worst color! I actually gave my BFF my compact for her oompa loompa costume! if you want to look orange, overdid on the spray tan and need matching face or want that 2008 Jersey Shore look come here... really disappointed in this location! read more

I have been to this MAC multiple times in the past couple years and I have been to other MAC locations, and this one consistently has bad customer service. It is only this MAC store that I have been to where I have waited for assistance for 30+ minutes. On the rare occasion where I don't leave before someone finally helps me and I ask for a specific product because I know about makeup - the employees always bring out a product that is completely opposite of what I want. On top of that, the employees are more often than not just plain rude! Ladies, save the trouble and go to another MAC store for your products or for help with cosmetics. read more

It was just so busy, I don't get it. There were people in every inch. Thankfully I knew what I needed so I just waited in line. If I needed help from someone who worked there I would have walked out and said f*#k it! read more

Ok so I want to start out with a shout out to Elliot! Not only is he super cute but an amazing makeup artist! I have had a problem for years... my makeup looks amazing for the first hour but then it separates and looks all blotchy. It doesn't matter how much I put on it will grab onto my pores and look cakey. I've gone to ulta and Sephora for help... they gave me primer after primer. I've spent $$$$ on different products that never helped. I finally said screw it.. I hadn't been to a MAC makeup since I was 18... I always thought the products at MAC were too "thick" so I stopped going and continued at Sephora for years. My first time back was sooo helpful, thanks to Elliot. He took so much time to help me. He tried like 4 different products on my face. It was a long process of doing the entire face, taking me out to sunlight, removing it, trying another product. I will ONLY go to Elliot now. I am so appreciate for the time he took with me. It changed my mind completely about MAC. read more

Aside from the size of the store, i like it. So far they've been friendly and helpful with anything i ask :) but i have to admit, since it's always packed , you're wait for an assistance is kinda long. Be sure to stop by expecting a few minutes to recieve any assistance with things. read more

recycle program: 6 used MAC containers for one free shadow, lipstick or lipglass. yay! can't recall her name, but the gal with the bangs and bright pink lipstick helping me was really nice! read more

Service is nice but the eye liner pencils that I bought are terrible.

Horrible Customer Service. I have never felt so mad leaving this place due to horrible experience I had with the sales assistant of the specific store at Brea Mall. I came with my boyfriend and was going to buy a lipstick. Nobody said hi and nobody did not try to help us . And the most DISGUSTING part was I witnessed two sales assistant whispering to each other saying that we looked poor and we were not going to buy anything. Are you Serious MAC?!!!! Never ever coming back to this place!! read more

Bad staff in MAC store. Do not go. Seems nice, nothing help. Especially a light blond fat service, she is loud but nothing useful. Only can say"I'll be right with you." read more

If I could give 0 stars for this place I would... Ive walked in here a couple times, all those times I was never greeted or asked if I needed help. Today was the worst! I walked in stood in line to get a foundation for my mother. An employee asks if anyone still hasn't recieved help, I said no. She immediately passes by me and helps the customer behind me. This was so rude. She asked again and once again passes me. I will never go here again! read more

I just stopped in to pick up a full-coverage foundation after being severely disappointed with Sephora's service. Krystal (or Crystal?) was so helpful, sweet, and attentive to my needs. She spent time with me to make sure all of my questions were answered and successfully picked out a foundation that would accommodate my stubborn skin type. Really happy with my purchase and will continue coming back here. read more

I had heard such good things about MAC. So this was the first place I went to when I heard they had a good eyebrow pencil. I found the pencil I was looking for and the girl approached me to see if I wanted her to try it on me. I was excited because she had nice eyebrows. I just wanted something that looked natural, yet defined. The girl started on my left eyebrow first. Um...ya. She made me look like a freakin sharpie!!! No, no, no. Way too harsh and dramatic. I asked her for a makeup remover wipe and told her thank you and that I would keep looking. I just left. I found the perfect eyebrow makeup at Benefit eventually, the Eyebrow Zing and I love it!!! read more

I like this store. I just got my makeup done today and the girl did a great job and she had the bombest orange lipstick on! It was 11 am so it wasn't busy, but there were a few people in there and ALL of them were greeted warmly I noticed. The girl that did my makeup got all the products I wanted and did a great job. I love makeup and am only starting get back into loving MAC again after a few years only shopping at Sephora and drugstores. I'll be coming back :) read more

I have been a MAC user for many years, but I usually go in get what i need and get out. Today, I decided to sample some new products and I experienced great customer service from Erika! She helped me, gave me some tips and wasn't pushy. Yes, I also had to wait like 10 min to get help.... but just be patient people.. its a busy store!! read more

I usually don't do comments ever on yelp, but I must because hands down Cassie is amazing! She is so helpful from the first day I talk to her. My stepdad went to go to MAC to pick up something while I was at work, he put her on the phone to talk to me and taking that extra step to make sure I got everything I needed. She text messages me for classes and times she can just do my makeup for fun. Then I found out she was Hawaiian and from the same part of Hawaii my daughters family is from and that hit the nail on the head it's the Hawaiian love. She is amazing and i always make sure she's working before I go to MAC she is worth it and cares about her customers and not just a sale! read more

Staff is ok I've had some really friendly ones and some less then savory. They do always great me at the door which is more then I can say for some mac stores. I have returned something here and the girl was a little pushy. She sold me the item earlier for under eye concealer but after walking around it felt heavy and cakey so I wanted to return it. She tried to make me feel bad and guilt me into keeping it but I wasn't interested and unhappy that she didn't seem to understand I was unhappy with the item. She could have offered to show me other options but she didn't. read more

I just wanted to give a shout out to Kelli who helped me today with the products I wanted to purchase. She was such a sweetheart and helped me pick out a highlighter I've been wanting in seconds. Thank you so much for the friendly service and enthusiastic attitude Kelli! :) read more

I am a huge fan of MAC makeup, especially Studio Fix Foundation and Lipglass called Underage. Underage is a soft pale pink with subtle shimmer, it just gives the right amount of glimmer. read more

Came in to find an awesome red lipstick. I usually shop at Sephora but I've heard awesome things about Mac lipsticks plus I have a gift card. Unfortunately, my experience was ruined when the girl who began to help me got very distracted and left me waiting on her even longer. On top of it, I never found the right color. I'll be sticking to Sephora. read more

I had my makeup done for my first time ever this past weekend by Maria. I was very happy with the outcome. She nailed it with the picture I showed her. I will definitely be going back to her fr my next special occasion. read more

I have to say that the minute I stepped in the door I was greeted and taken care of. Had an appointment to get my daughters make up done for prom. The girl did a fabulous job!! The reason I am not giving the 5 star is because of the 60 dollar fee uninterrupted or interrupted choice. I have always bought the product and had make up done without interruptions .. Now you don't have to buy product but you get a free mascara if you want uninterrupted .. That's crap! Other than that awesome job at this store!! read more

I have to PRAIIIISE Jill. I walked in on Halloween weekend thinking I could get my face done... she didn't even think twice about making me walk out of the door. She's super sweet and does AMAZING makeup! I look like an enhanced me love love love it! Thank you so much for taking me in Jill! You are #1! Thank you for taking the time to do my makeup! read more

Love this mac location. Tanya is by far the nicest and most talented make up artist I've ever met. I came in and she helped match me up and made me feel so comfortable while doing it unlike a lot of other snobby girls at other mac locations. Would deffinetly recommend this location and Tanya to others. I love good customer service! read more

I'm usually a Sephora girl (so many more choices and products!) but I decided to give MAC a try. I needed an eyeliner and eyelash primer. When I walked in and A. Saw that the store wasn't even that crowded and B. An associate applying makeup for a customer said hello and someone would help me shortly, I knew it was going to take awhile. There were enough associates, just nobody working the floor. I tried looking for the items myself, but the store didn't seem to have all that many eyeliners and I didn't even see mascara primer so I left after 10 minutes without being helped by anyone. read more