If you want to live happily in your home, please--stay far away from this builder. If I could give -10 stars, I would. We bought our first single-family home at the end of 2022. As a young family with two kids, we were full of excitement and hope. But now, all we feel is disappointment and deep regret. From the beginning, everything has been a battle. They dismiss nearly every issue with, "That's not covered." We discovered mold upstairs because the roof is falling apart--yet they told us it's not their responsibility. When the exterior paint started peeling just a year in, a professional painter told us it looked like the builder skipped primer or a topcoat. That's not a mistake--that's negligence. The attic smells musty when it rains. We even found holes in the roof. And then there's the toilets. They installed Vortens toilets, which were recalled and are part of a class action lawsuit. When I raised concerns, they brushed them off too. To make matters worse, they never installed gutters on the back side of the house. Their excuse? "Gutters don't come with the package." Because of that, our grass died and the foundation is at risk. How can a builder overlook something so basic that directly affects the structure of the home? We worked hard to buy this home. We believed in this builder. And we were failed at every step. Please don't make the same mistake. You deserve read more

My personal experience and opinion of M/I Homes Moran Ranch Willis, Texas. I will list the issues that we have dealt with and are still dealing with in reference to this builder. First nine days after closing spent in a hotel due to the fact that Tankless Water Heater was broken unable to fix then waiting on parts which did not correct the problem. End result new water heater installed .Should have been found by their Building Superintendent prior to closing. HVAC Systems are two small for Square footage of home. 2833 sf home, twenty one windows, twelve foot ceilings and we have a 3.5 ton AC Unit. Unit runs "Constantly" be prepared for ridiculous Electric bills monthly. Smaller SF homes in same area/street with less windows have larger units. Cost cutting measure on builders part. Checked with Lennox for required size and they stated minimum five ton, and under size will cause overworked system which will not last. BTU rating should be about 70,000 and this one is 40,000 BTU. Lone Star Air Systems who installed for builder notified of issues, to date zero correction. Attic Insulation not to required depths, I had to add more blown in attic insulation. The whole west side of attic was missing insulation. Water Sprinkler System zones did not all come on from low water pressure. Not sure how it was inspected and able to see not working. Zones do not overlap to have equal water coverage. I had to move sprinkler heads add sprinkler heads and change out types of heads for whole yard coverage. Six foot Cedar fence not new, missing fence pickets, broken fence pickets. Fence sections some are higher than the others, not straight. Iron fence along the back, posts loose and sections were not bolted together. Roofing is Outdated Three Tab Shingles with plastic roof vents. Will have issues in the Texas weather within five years. No Rain Gutters or down spouts on sides or rear of home. Flooring is Linoleum Strips which separate and bubble up. Made to look like hard wood floors. Broken rear master bedroom window not found by builder inspection. Cheap Electrical Breakers that keep tripping. No Soffit Vents on outside roof. In order to meet Code a Strip Vent, not recommended by roofers was installed 18 to 24 inches up roof from bottom. No electrical power to outside patio fans. Only two ceiling fans. Garage lighting very weak, had to change out. Under Kitchen Cabinet lights broken, different colors. Builder grade appliances cheap grade may last two years. Roof Window and rear Hardy Plank not painted. Concrete driveway has golf ball size divots along with long gouge marks in concrete. Garage Door concrete sill uneven lower on right side causing garage door to not seal all the way across. Outside Hose Bib Faucets leaking had to replace. Red Clay dirt Stains on brick and exterior white stone. Roof design over front porch poorly engineered rain water does not make it to front gutters before diverting over the side. I had to pay to have a diverter installed. M/I Builder, after showing the video of problem refused to correct. Closet and bathroom doors damaged and do not close. Recessed lights in master bathroom not in a straight line pattern. ???m Uses 1x4 's as door and floor molding, no architectural design. Yes, there are worse builders but when you pay this kind of money you should get more and receive more attention to detail. Along with a better Energy Efficient Home. Bottom line, would I buy another M/I Home ? NO. K. Rhen Moran Ranch Subdivision. Willis, Texas read more

As a Realtor helping my daughter with her purchase of a new MI home in the Ambrose subdivision, the experience has been great. The sales staff was prompt, friendly and helpful. The home is well constructed and has lots of standard upgrades. The construction manager, Lindell Banks, runs a tight ship and its one of the cleanest walk through I've attended. read more

quality of the house is subpar. too many corners cut. The electrical is cheap and constantly tripping breakers. Cheap flooring. A/C system is not big enough for the house. Our bills are running upwards of $500 a month and is constantly running all day everyday to keep up and it fails miserably with keeping the house cool during the summer. Overall the house is poor quality. I would never buy another M/I home! their warranty department always makes excuses to not fix any of the issues. read more

We moved into our new home in January 2019. The sales representative and the construction manager were great. After we went to closing, we were subject to very poor treatment. I guess that the saying "You put down your money and take your chances" is true with MI Homes. The after the sale representatives were either incompetent, ignorant and/or apathetic. Multiple attempted contacts were unreturned. Multiple appointments were not kept. It has been over two and half years and our final requested service has not been taken care of. Overall, I am satisfied with my MI Home but definitely unsatisfied with the way we have been treated after the sale. Would I buy a home from MI Homes again? Probably not. M/I Homes has reached out and asked me to contact their warranty support that I have been contacting for the last 2.5 years. I have been treated poorly by them so why should I attempt to contact them again? Additionally, they haven't resolved my current problem. read more

This builder does not understand customer service, strait lines, or the term "plumb". If quality work matters to you, I would suggest you find a different builder. Buyer beware, it has cost me considerable time and money to fix the cheapness of this builder. read more