Brought my Acura in for service....it was fantastic. Professional, estimate was correct, washed…read morethe car, clean lounge and the wifi worked great. Will definitely be goin back!

Via the website, we expressed interest in a specific used car that matched all the things we wanted…read more- manual transmission and color made this a very unique find. Was immediately contacted about coming in for a test drive. Scheduled a test drive and, day of, while on our 90 minute drive to dealership, was contacted and told that the car couldn't be located. The car couldn't be found for two days. Eventually it was supposedly located at some outside vendor...for the next two weeks it was a bunch of run arounds and we eventually found a similar car at a cheaper price with fewer miles and better upgrades through another dealer. Their overall organization needs improvement and the people who answer the phones need a serious 101 on costumer service. Just an exhausting overall experience. Will not consider this dealership in the future.

When we visited Downtown Toyota, the dealership was only four months old, but we quickly saw their…read morecommitment to customer comfort. We went in planning to buy just one Toyota, but ended up with a RAV and a Highlander, believe it or not. Greg and George and the rest of the crew made the process easy. They took a lot of time with us and their appreciation for our business was obvious. We highly recommend Downtown Toyota. When you're ready for your next car, go see them. By the way, we are not related to them in any way! Bob and Cate

I recently visited this dealership after speaking with a sales representative by phone for several…read moredays regarding vehicle options. Initially, I was told there may be opportunities to finance a used Toyota Highlander and later a Nissan Murano. After my credit was run and I made arrangements to come to the dealership, the conversation changed significantly. When I arrived, I was informed that the only vehicle a lender would approve was a 2024 Toyota Corolla with approximately 29,000 miles. The terms presented were $1,000 down, a 66-month loan, a monthly payment of $805.25, and a 29% APR. I was also told there were no SUV options available despite previous discussions about other vehicles. I understand that lenders make the final financing decisions and that inventory can change. My disappointment came from the lack of consistency between what was discussed before my visit and what was ultimately presented in person. As a single mother trying to make a responsible financial decision, I left feeling that my needs and budget were not fully considered. I appreciate the kindness of the sales representative I initially worked with, but my overall experience left me frustrated and confused. I would encourage future customers to request all financing terms, including APR, loan length, total amount financed, and vehicle availability, in writing before making a trip to the dealership.

I went here today. And thought this place was outstanding. Great Customer Service. Everyone was…read morevery helpful.

We have a 2024 Honda CR-V on lease through Downtown Honda Chicago. When we leased the vehicle, we…read morewere told that all oil changes during the 3-year lease would be free. After the first oil change, I kept smelling something burning. I brought it back because I knew something was not right, even though I was initially told it was fine. It turned out that the oil cap had not been put back on. They told me they had to clean the entire engine and said they made it look "showcase." That was obviously a serious mistake. Even after that, I continued going back for oil changes because they were supposed to be included with the lease. Recently, my husband received multiple text messages and phone calls saying there was an "important safety recall" that needed immediate attention. We scheduled the drop-off for this morning and planned to have the recall handled along with regular service. When my husband arrived, he was told there was no recall and that the employee had "triple checked." Then he was told the service would cost around $1,600 for the checkup, oil change, tire rotation, and other items. He was also told the free oil changes were only for 2 years, which is not what we were told when we leased the vehicle. That also does not make sense because I had the oil changed there in late fall or early winter. My husband ended up leaving with the car and was late to work because of this. When I called to follow up, I was told the last and only oil change on record was in May 2024. That is not accurate, and it is very concerning that their records do not match the service we received. Between the oil cap being left off after service, the confusing recall messages, the sudden $1,600 charge, the conflicting information about the lease oil changes, and the inaccurate service records, I no longer feel confident in how this dealership is handling our vehicle. This is also not the first major issue we have had with Downtown Honda Chicago. During the initial lease, we were overcharged, and they later wrote us a check for $2,000 in exchange for my husband not writing a terrible review. They even delivered the check to his workplace, which he did not know was going to happen. All of this has made the entire experience feel extremely unprofessional and concerning. These issues need to be escalated, and I will also be contacting Honda corporate.

Well oiled machine of a service dept. fast intake and follow up. No upselling. Great staff. Thanks…read moreJennifer

I've been coming to Fox Ford Lincoln for years since moving to the city back in 2014. I always…read morethought they provided good service at a premium price (being a dealer in the center of the city, I expected and was happy to pay the additional premium for the convenience.) Right after they switched to the Murgado brand, I brought my Ford Escape in for an oil change back in January of this year. I noticed immediately after the oil change that the plastic tray that covers the bottom of the engine would fall off and drag on the road. I bought some additional screws and that held me over until the cover continued to lose the screws and detach and today I asked them to fix it when I came in for my scheduled oil change. Parallel to this, I asked them to check a seatbelt in the rear that wouldn't retract. They said it'd be $280 for the diagnosis and the majority of the time, they can fix it. Okay. They have my car all day and tell me I have 45 minutes to come pick it up because they close at 6 unless I want to wait until tomorrow. They said it'd be $1200 to replace the seatbelt (they couldn't fix it) and $600 to replace the bottom cover. I denied both. I talked to my service advisor, David and explained that they caused the issue with the bottom cover and he lied to me and said they didn't need to remove the cover for an oil change. He also said they couldn't cut the part hanging off because it was covering a key part of the engine protecting it which also ended up being false. They also charged me $30 to put new screws in without fixing the problem. When I arrived and complained to the manager, they did nothing to fix the issue (saying the car was "old") and still charged me $440 for the oil change, 3 screws and seatbelt diagnosis Oh, and did I mention when I looked at the bottom and did a small minor tug, one of the screws came right out. I also disassembled the back seatbelt myself, and I fixed it within 2 minutes of messing with it. I'll never be back. UPDATE: I took the cover off the broken seatbelt and messed with it for 5 minutes and was able to fix it. I asked the service manager for a refund for the $280 and they said they'd send me a check. 20 days later, I never got the check, so enjoy the chargeback on my credit card. STAY AWAY!

Recently purchased a custom 2026 BMW i4 xDrive40. From saying hello, test drive of a stock model,…read moreto customer ordering the vehicle from Munich- Louis Gallo made the entire process extremely easy (and fast)! In and out in under 90 minutes, the vehicle only took two months from order, ocean crossing, to delivery. As soon as the vehicle arrived, Louis had the vehicle ready for pickup same day with a full charge, and had all the paperwork ready for signing- again, with the paperwork and a very detailed tech demo and setup, in and out in under two hours. Very happy with the customer service, communication, and professionalism of the experience! If you're in Chicago and looking for a BMW, I'd highly recommend asking for Louis Gallo!

Great experience buying a car from out of state. I was impressed with the communication and…read moreresponsiveness of the salesman (Martin) and finance manager. THey really worked to make a no-nonsense seamless transaction...the way it should be. I also impressed by the dealership. Salesman in jackets and people were very professional.

This review is for the Land Rover sales department -…read more Prior to Land Rover, I've purchased from Lexus and Audi - both were great experiences, but Matt Bonkovich and Mark at Howard Orloff JLR went above and beyond for our experience. When we first walked into the dealership Matt immediately offered to assist us in our early stage search. He was extremely knowledgeable, personable, and made our ineraction truly enjoyable. It was a very chilly day in Chicago and he walked us around the vehicle to show us the features and offered the test drive experience. We never felt pressured to make a decision, but more so informed by a true luxary vehicle consultant. I will admit, the Velar is a pretty easy sell, but Matt made the process even more enjoyable. Once we got to finance, we worked with Mark and he was equally as impressive with his approach in explaining the process, walking through additional packages (not pushy) and addressing any questions or concerns we had. This was an outstanding experience and I'd recommend this team to anyone!

NOW W Ai . I booked my car to Svc. Confirmed and the day before it's due the are reading me some…read morepolicy about loaners. Must be someone from high school working @ the switchboard. Or Ai. !!!!!And big attitude towards aging Volvo Svc. I think this dealership doesn't understand. Volvo for life slogan. Attempted to get a loaner which they have given always in the past w current and past Volvo. Someone on the other end of texting is clueless that 90 k Svc and belts and shit cost money as specially the rates they charge. Dealerships need the extra cash. When you're out of warranty !!! Is money making machine. Ok I'll just drive to the big one in Dupage. Besides the car needs hwy miles!! What's also a shame is my dad who would be over 100 y/o this year purchased his first auto @ the original Howard Orloff ! Been customers for a long time.

Model Y Performance review…read more Omg my experience with Tesla, service-wise (before Donnell) left much to be desired. Communication has been poor, threats to cancel my order, extremely short "delivery dates" Donnell is a total stud. He helped me with tax rebates, teaching me about the vehicle, and he was just super nice and knowledgeable. I absolutely love this beast of a car! If you want a Tesla (which omg you do) you need to talk to Donnell!!!!!

My delivery location (Orland Park) was completely unreachable so I contacted the Grand location to…read moreget help regarding the titling paperwork for my model Y. Turns out that the paperwork that was submitted was returned to them 05/23/2023 and nothing was done until I kept pushing to find out what is going on. Now my temp plate is expired and they have been giving me the run around and no one wants to return my calls. The car is great! But now I can't drive it until my titling paperwork gets processed. Thanks for never following up, Jaime and Brian.