Victor the mechanic at the service department is excellent!! He does Quality work and very precise!read more

I called McGrath Lexus of Chicago today, October 7, 2026, and initially spoke with a salesperson…read morenamed Juan. Juan took down my information and advised that a manager named Heather would contact me. Heather called me shortly afterward. During our conversation, I explained that I was interested in purchasing a particular Lexus and asked whether I could be placed on a buyer or contact list in the event the vehicle is discounted later in the year. My understanding is that dealerships sometimes offer additional incentives or discounts toward the end of the year as inventory and model years change. I made it clear that I was not in a rush to purchase and that I was flexible regarding the vehicle's color. Heather responded by discussing tariffs and explaining that prices were not necessarily expected to decrease. I understood her position, although I responded that manufacturers affected by tariffs may receive certain refunds or adjustments and that, in my opinion, a price difference of approximately $15,000 was difficult to justify. Regardless, my intention was simply to obtain the best possible deal, and I was perfectly willing to wait. Had the conversation ended there, I would have had no issue whatsoever. Unfortunately, Heather's tone and conduct then became unnecessarily dismissive and disrespectful. She told me that perhaps I should consider buying an electric bicycle instead. I found that comment extremely inappropriate, particularly coming from someone in a management position. I have already filed a formal complaint with Lexus Corporate under case number **261007000954**. Had this been an isolated rude comment from a salesperson, I may have simply disregarded it. However, I believe a sales manager should be held to a significantly higher standard when interacting with customers. A manager represents not only the dealership but also the Lexus brand, and I did not expect to be spoken to in a belittling or condescending manner simply because I was attempting to negotiate the purchase price of a vehicle. I introduced myself to Heather as Ali Shah, although my full name is Afaq Ali Shah. Given the nature and tone of the interaction, I was left concerned about whether my background or name played any role in the way I was treated. I cannot know Heather's motivation, but the interaction was troubling enough that I believe dealership leadership and Lexus Corporate should review it carefully. This is a roughly $65,000 new vehicle, and I am also a returning customer. I live in Plainfield, Illinois, and there are numerous Lexus dealerships much closer to me. Nevertheless, my family's previous experience with McGrath Lexus in 2017 was so positive that I specifically wanted to return to the same dealership for this purchase. That history makes today's experience particularly disappointing. Customers should be able to ask about pricing, discounts, or future incentives without being mocked or told that they should purchase an electric bicycle instead. I am requesting that dealership ownership and senior management review this interaction, address the conduct internally, and provide me with a response regarding how this matter will be handled. I also believe Lexus should be aware of how customers are being treated by individuals placed in management positions at an authorized Lexus dealership.

I bought my Acura here and the prices were great as well as the salespeople…read more . Fanciest car dealership with foods and hit cocoa and coffees

Now that I've calmed down, I can write a fair review of the service I received at McGrath Acura…read more Unfortunately, my car was targeted in an attempted theft, resulting in extensive sunroof damage and requiring significant repairs. I dropped the vehicle off during an emergency, and at the time, it had approximately 50 miles remaining until empty. The repairs took about three weeks, which I understood given the circumstances. However, when I arrived to pick up my vehicle, the gas tank was down to just 2 miles to empty. I understand the vehicle may have needed to be driven for testing and functionality checks during the repair process, but returning a customer's vehicle essentially on empty, without even offering to refill it or asking if I wanted to be charged for gas, reflects poor customer service and a lack of consideration for the situation. Given the stress surrounding the theft and repairs, this added unnecessary frustration to an already difficult experience.

If you are purchasing a car please see George! He was amazing! He's a good guy and gentleman. No…read moreschemes and scams. I do feel like I was overcharged for the extended warranty by the finance department and that leaves an icky feeling in your heart and mind. I felt like I had to rush and make a choice without researching extensively the extended warranty prices and once I saw some other quotes I was disappointed but that has nothing to do with George.

We brought in our vehicle after it stalled on 90/94. We were traveling from out of town, and we had…read moreour toddler with us. While I'm glad that were able to get a service appointment for early on the next day, the appointment took a total of 4.5 hrs. We had initially been told that the diagnostic would only take about 1-1.5 hrs, and it wasn't until about two hours later that we were informed that these diagnostics could take a long time because of having to charge the battery, and we could have a lift to anywhere within a 5 mile radius. Since we had a squirmy toddler with us, having this information much sooner would have been helpful. Ultimately, we were told that they could find nothing wrong with the vehicle and that the error could have occurred if we were running on low gas for too long (which we did not believe was the case). They told us that they had cleared the codes and that we should be fine. When I reminded them that we had a long out- of-town drive with our toddler, they gave us the same assurance. We left Chicago, and the vehicle stalled again after being on the road for around 7 hours. It first showed an error code within 1.5 hours of driving, but since the code disappeared after restarting the vehicle, we thought that we would be fine. It again appeared as we were continuing to drive, and the vehicle finally stalled as we were driving on 55 south. We had to get a tow, and the vehicle is currently being serviced at Ackerman Toyota in St. Louis. We would like to be contacted, and moreover, we would like either a refund or a credit to our vehicle's work at Ackerman since our vehicle was not actually serviced. Most importantly, our toddler was put at risk. We gave them the opportunity to make this right before we posted a public Google and Yelp review. They chose to not even contact us.

My husband and I had a wonderful experience at Honda of Downtown, where we recently traded in our…read moreancient Civic for a CR-V. I would like to especially highlight the excellent services provided by Wilfredo Aguilera and Jonathan Wilson. Wilfredo never pressured us, was kind and easygoing, and answered all our questions. There were some challenges in the process that were completely our fault and both Wilfredo and Jonathan were incredibly patient with us. I strongly recommend Honda of Downtown to other folks looking to buy a car.

Honestly, a terrible service team. They took SIX hours just to pump air in my tire and turned the…read morelight off on the dash. I DO NOT RECOMMEND THIS DEALERSHIP. I initially came in because of a recall on the tire kit and something with the software. They held my car overnight just to tell me that they didn't have the part, that I would have to pick it up once they get it, and that my tire was flat. A week later, I came in for the flat tire. They told me I had to pay for it out of pocket, but I had the tire warranty, with Jennifer's (in financials) help I was able to show I had the warranty and get the service done. I dropped my car off at 9:30am and waited nearby, having no way of getting around. When I came for an update around 1:45pm they told me it would be ready by 3:00pm. When I came to pick up the car at 3:00pm, they told me they're finishing up and that they'll skip the wash to "save" me more time, but I ended up waiting another 30 minutes. Just for the guy next to me to get his car washed and get his car before me... Not even a week later the tire pressure light turned back on and when I checked the tire pressure it was 10 under what was needed.

This is an update to my review on 4-16-24 These guys are the…read morebest! When I purchased the vehicle The "government fee" on the contract was more than had been explained to me. I almost gave up on the sale but decided a few hundred dollars wasn't worth starting over with my search for a vehicle I liked. Instead I just chalked it up to buying a car in Chicago and figured it was an additional fee the city charged. Fast forward to today. When today's mail came I was surprised to find a check from Fox Ford repaying me the amount they'd over collected. That shows the level of integrity this dealer has. From now on Fox Ford will be my first visit when looking for a new car.

The faking slowest ever dealer ,anything happened gonna take 3 days,nobody answered the phoneread more

I can't say enough good things about my experience with Michael Romero! He was knowledgeable,…read morehonest, patient, and genuinely focused on making sure I got the right vehicle--not just making a sale. The entire process was smooth, stress-free, and actually enjoyable. He made such a great impression that I came back and bought a second car from him! That says everything you need to know. If you're looking for someone you can trust when buying a vehicle, I highly recommend Michael

Recently purchased a custom 2026 BMW i4 xDrive40. From saying hello, test drive of a stock model,…read moreto customer ordering the vehicle from Munich- Louis Gallo made the entire process extremely easy (and fast)! In and out in under 90 minutes, the vehicle only took two months from order, ocean crossing, to delivery. As soon as the vehicle arrived, Louis had the vehicle ready for pickup same day with a full charge, and had all the paperwork ready for signing- again, with the paperwork and a very detailed tech demo and setup, in and out in under two hours. Very happy with the customer service, communication, and professionalism of the experience! If you're in Chicago and looking for a BMW, I'd highly recommend asking for Louis Gallo!

This review is for the Land Rover sales department -…read more Prior to Land Rover, I've purchased from Lexus and Audi - both were great experiences, but Matt Bonkovich and Mark at Howard Orloff JLR went above and beyond for our experience. When we first walked into the dealership Matt immediately offered to assist us in our early stage search. He was extremely knowledgeable, personable, and made our ineraction truly enjoyable. It was a very chilly day in Chicago and he walked us around the vehicle to show us the features and offered the test drive experience. We never felt pressured to make a decision, but more so informed by a true luxary vehicle consultant. I will admit, the Velar is a pretty easy sell, but Matt made the process even more enjoyable. Once we got to finance, we worked with Mark and he was equally as impressive with his approach in explaining the process, walking through additional packages (not pushy) and addressing any questions or concerns we had. This was an outstanding experience and I'd recommend this team to anyone!

NOW W Ai . I booked my car to Svc. Confirmed and the day before it's due the are reading me some…read morepolicy about loaners. Must be someone from high school working @ the switchboard. Or Ai. !!!!!And big attitude towards aging Volvo Svc. I think this dealership doesn't understand. Volvo for life slogan. Attempted to get a loaner which they have given always in the past w current and past Volvo. Someone on the other end of texting is clueless that 90 k Svc and belts and shit cost money as specially the rates they charge. Dealerships need the extra cash. When you're out of warranty !!! Is money making machine. Ok I'll just drive to the big one in Dupage. Besides the car needs hwy miles!! What's also a shame is my dad who would be over 100 y/o this year purchased his first auto @ the original Howard Orloff ! Been customers for a long time.

Model Y Performance review…read more Omg my experience with Tesla, service-wise (before Donnell) left much to be desired. Communication has been poor, threats to cancel my order, extremely short "delivery dates" Donnell is a total stud. He helped me with tax rebates, teaching me about the vehicle, and he was just super nice and knowledgeable. I absolutely love this beast of a car! If you want a Tesla (which omg you do) you need to talk to Donnell!!!!!

Issue has to do with customer service after an incorrect price quote led to a deposit that they…read morerefuse to refund. This rating is purely due to the customer service in one situation. I owned my first Tesla since 2019. I just sold it and bought a model Y through this location which was a great experience. However, a week later I convinced my parents to get one, but they didn't need an AWD version so I called to see if they could get their hands on any remaining RWD Model Ys. Initially I was told they didn't have any and then received a phone call 2 mins later telling me they actually found one but I had to act quickly. I said I was happy to and dropped what I had to do in the middle of the day to start the process. He sent me an email at 11:18a with the subject line " Tesla Model Y Standard Range financials". This had the pricing estimate with a final cost after taxes and fees of $45,210. I said that's great and I'd like to proceed. He told me that since the car was not in the inventory I would need to place an order for a AWD LR model Y online and he would switch it in the background. I did so and paid the $100 deposit. Thereafter I also provided copies of the drivers licenses for registration and then proceeded to go to the financing piece through the portal. As I looked at it, something seemed off from the original estimate. Then I looked at the details and the price was off by $4500 with a total price of $49,710. Until I asked about this he didn't mention anything. He then looked at the price and said "oh this is pulling in our current price which has increased so yeah the new price is that price of $49700." Not once was there an apology or a recognition that he was off on the price by a gross amount. At that point, it did not make sense to proceed as my parents were already stretching their budget and another $4500 was not something that made sense. Given that they misrepresented the original price I thought it would be straight forward enough to cancel the order and receive the $100 refund. Instead I have now been getting the runaround for four days where they have offered me $100 of Tesla store merchandise credit instead of the refund. 1000 supercharger miles instead of the money. However all I want is them to recognize that they messed up and issue a simple refund. We would have never placed the order had the price not been grossly misrepresented to the tune of 10% of the value of the car. I think I would have been completely in the right to argue with them to hold them to the originally represented price since they very well pulled a bait and switch. I didn't even argue on that front though. A mistake was made and we moved on and all I'm asking for is a refund. The sales rep through this David May, does nothing besides say well they will never give you a refund. He says he has spoken to the store manager twice now but then he just keeps referring back to needing to talk to him again. He has mentioned multiple times that corporate will never give a refund. However, in the entire process, he has not once apologized for making the initial mistake that caused all of this. He was also the same one that laughed at me when I called initially because of what I was asking for and then ended up calling me back 2 mins later. All of that said, all I was looking for was a straightforward refund process for a mistake made by them. They believe themselves to be flawless in which case I am now left having to dispute the charge with my credit card company in order to get my money back. A headache and wasted time all on my part after a mistake fully made by them.

Excellent! We have bought 4 vehicles from them and each buying experience has been great. Variety…read moreof vehicles, well detailed and clean vehicles. The initial lot is small, but their inventory is big and covers several lot spaces. The website is great for seeing what is available. Customer service has always been top notch and will definitely continue to purchase from here. Highly recommend! Love the no haggle pricing and that there is no pushy sales person.

I've purchased a couple vehicles from them in the past. This last experience was not good at all…read more Asked for info and a video of the vehicle running after a short back and forth via email. Agreed to purchase the vehicle in question...was told they sold it. Now out of 200 vehicles....the one I chose and negotiated for...was sold in a day after sitting online for months??? Total B.S. They told me to pick a different vehicle like it wasen't an issue. No thanks...that's how they treat a repeat customer. Moved over to Asia Motors and purchased a vehicle with zero issues. Just information....beware.