I was referred to this business by a friend when my washer went on the fritz back in December 2021. I called Matt late in the afternoon and although I told him it was Not an emergency and could wait till the following day or one day during the week he said he would be right over. His business being approx. a 20 -30 min. drive to my home he said he would be right over and as promised he arrived within that time frame and went right to work.
Matt was able to diagnose and repair my washer in no time. My machine needed a new transmission! My washer is an old direct drive washer 35+ yrs. old and has outlasted every new washer my family members have purchased twice over! I have chosen to keep this machine in repair and have put very little into repair cost thus far. Having put a new transmission in the washer several years earlier (approx. $150.00) and my husband and doing the work ourselves I knew what a new transmission replacement cost approx. should be. Matt gave me a couple of options, first to replace with a rebuilt old transmission for about $50. or to replace with a New one which he had on his truck. Being I want to keep my OLD washer I opted for the new tranny!
After all was said and done my machine was up and running in about an hour and Matt only charged me $160. for the new part and his standard service call fee, so for $200. I had a like brand new washer and couldn't be happier! I feel Matt offers quick service, is very efficient and is very fair with his prices giving you options on how to repair your equipment and when he can offers you lower cost option when available.
Yesterday, August 11, 2022 ... My washer developed a leak and the water when filling the machine started running out the bottom of the machine al over the floor. After quickly putting my machine in the drain/spin cycle to remove the water to stop the leak I called Matt. Matt was on a job elsewhere but said he would be over as soon as he could get to me and Matt was at my door within a couple of short hours. It took Matt no time to take the cabinet off of my machine to investigate and as I suspected one of the hoses attached to the outter basket had come loose. The clamp had rusted out and being weak gave way (remember the machine is 35+ years old)
Matt fixed the clamp, put the machine back together and my machine was back up and running in No time. Matt being a nice guy could have charged me his standard service fee but being the nice guy that he is didn't charge me anything for his services! Keep in mind that Matt could have charged me his standard service call fee as he had every right to do so; and bear in mind Matt spent his time to drive to my home and gas prices as we all know are painfully inflated right now but Matt didn't charge us anything because we were his returning customers! Do yourself a favor if you are in need of a washer/dryer repair, Don't call Sears or GE repair or any of those high price competators out there, instead give Matt a call and let him do your repairs, I can't promise that he won't charge you his service fee but I do know that Matt knows his stuff & I promise you won't be disappointed! read more