I depend on yelp reviews to select businesses of all types. I rarely leave reviews though! But this…read moreis the place to go. Wally is the best! Hard for me to trust and a worrier but I felt immediately confident and in good hands. Do not hesitate to use this business! Results were perfect.

I had accidentally tapped a pillar with my car door and it wouldn't close quite right although had…read moreno obvious damage to any component. I saw the great reviews here, so brought it in to see what could be done because it seemed obvious that something was just misaligned. Tech came out to inspect my car and was telling me I definitely needed new hinges! I might need a new door! This is going to run a lot of money! That they weren't going to try to investigate a misalignment because they wanted to do things "the right way!" Sure buddy. I thanked him, left and went to the body shop just down the street. Where a tech took a look at the door, determined that the A-pillar on the car door hinge had just gotten bumped out of place, bumped it back into place which fixed the problem, and within 15 seconds sent me on my way. Didn't even charge me because it was such a minor "repair" if you can even call it that. Royal might be good at what they do, I don't know. But they tried to upsell me on a repair that was thousands of dollars for something that wasn't even broken and was a component easily pushed right back into place. So definitely get a second opinion if you go here.

My son was rear ended by a woman who blew 0.3% BAC. Thankfully, the damage was minor, but the first…read morefew shops near me were booked out 4 weeks. I called Elden Collision Center and they said bring it by, so we headed over. They were able to get it started a few days later. I brought it in Monday and it was ready Friday. I never thought I'd say I had a good experience with a body shop, but this company is FANTASTIC. If I ever need a body shop, this will be my first call. Excellent workmanship, competitive prices, and customer service.

My HOA called and had my car towed from MY PROPERTY and these people harrassed me telling me "maybe…read moreI shouldn't have parked where I was not allowed" and called me "snotty" for asking how much they planed to charge me for towing my care from my own property Without my permission and then hung up on me.

During a bad hail storm in Moorefield, WV, in April of 2021, my elderly mothers Toyota Rav4…read morereceived bad hail damage. We visited this shop, 2 hours each way, and they were able to repair the vehicle and replace the black wrap on top of the vehicle. About 6-8 months ago, I noticed that the wrap on top of the vehicle was peeling and bubbling. I showed my elderly mother and advised her to call her insurance company and make them aware while reviewing the paperwork. On the Caliber Collision website, they state to have a lifetime limited warranty. It took my mother a while to find the paperwork, call the insurance company and then contact Caliber Collision, she did so last month. She contact Diego at Caliber Collision and he asked that we bring the vehicle to their shop in Sterling, VA, for them to see the faulty work. We drove 2 hours each way to show the vehicle. Diego and Gary Howard took pictures of the vehicle and Gary immediately started to explain why this was not their fault. He said, this work was not done by our shop, this was news to us, it was done by a third party and our warranty only covers "car parts" us to a year, they are not responsible. He also said that a car wrap only lasts for 1-3 years so they could never warrant body repair for more than 1 year. The challenge, we were never told this while hiring Calibar Collision and nowhere on our paperwork does it say a 1 year warranty. I asked Gary when I would hear back from him and he said within a few days. Sure enough, Gary called us back on Tuesday and explained he reached out to the third party and they were unable to help. The warranty with Calibar Collision is 1 year and it has now been nearly 4 years since the repair. He was unable to help, it was not his fault. I explained to Gary that my contract was with Calibar Collision, not a third party company and nowhere were we made aware of a 1 year warranty. He said he had the paperwork that we signed where is said a 1 year warranty and I asked him to please email us that document because we don't have it, neither does our insurance company. I gave my elderly mothers email address and he promised to email us the documents by the end of the day. The next morning I called my mother and asked her to check her email, which she did, and there we no emails. I then called Gary Howards phone number at 571-393-4094 and left him a message asking for him to verify he emailed the information. Called a second time that day, not word back from Gary, left another VM. On Thursday, I called the main number at Calibar Collision and asked for Gary. I was placed on hold for over ten minutes and finally when the phone was picked up, the employee said they could not find Gary. I left my number and a message for Gary to call, nothing. I've called his direct line at least a dozen times, no answer and no call back. We are being ghosted by Gary which makes me believe that he was being dishonest about our paperwork showing a 1 year warranty. Our insurance company paid nearly $5k for the repair and knowing that it is faulty and the company will not call us back gives me great concern. I would not use this business to repair my vehicles in the future and I don't suggest you use them as well. There is an ethical issue with their management and possible ownership, stay away.

Do not recommend. Multiple calls to get an estimate that was suppose to provided to me after 24…read morehours. After multiple phone calls requesting support I was told multiple times I would get a call back from a manager. Manager never called me back. (May 12, 2026). Do not use this location.

I had a very bad accident and planned to sell my car right after repair. However, after seeing the…read morequality of the work done, the car looked brand new, even the drive was smooth. I decided to keep it. Highly recommended for the outstanding service and trustworthy management. In case you need any car type of car service, this is the place to go. Every penny is worth spending at Dulles Auto & Body shop. Thank you!

Horrible place to bring in your vehicle. I was told I needed to replace couple things to my vehicle…read morewhich I did here. Turns out one of the parts that was replaced as brand new, ends up being an issue because the service engine light turned on. Called the guy who worked on my car so he can take a look at what the new issue was after replaced new parts. He told me I needed to leave my car for which I did and he said he would let me know the next day what the issue was. Next day came and I never heard from him so I continuously kept reaching out and I got no response. Once he responded he said he would let me know the next day and again I never heard from him. With it being day 3 I still never received any texts or calls and I had to reach out to him numerous times to get a hold of him. I told him I was on my way to pick up my vehicle and then finding out he never looked at my car. When I went to go pick up my car he wanted to charge me extra to take a look at what the issue was. Terrible customer service, prices are wayy too expensive, wasted my time here and wont ever bring my vehicle here ever again. There are better places that are much more affordable with honest mechanics who don't give you the runaround. AVOID THIS PLACE, these mechanics are a bunch of con artists!

I left a 5-star review several years ago but something has changed. We brought our vehicle by at a…read morescheduled time for an inspection on damage to the bumper that would likely need to be replaced. We waited for over a week before calling them back asking where the estimate was - it was only supposed to take few days. They indicated it wasn't ready and asked for a couple more days. We called back after another week and it still wasn't ready but was told it would be ready soon. It's now been more than two weeks later and still no estimate or no contact from them. I guess they don't want our business.

Perfect, they handles my claim with professionalism and I was able to get my car back on schedule…read more I also had them do my normal maintenance since I was there already great service I will definitely go back !!! My oil change was market price so couldn't complain!

As a returning customer, I can say the work and service have massively deteriorated. Only thing…read morethat went up is the price. Charged me over 1100 to paint two small trim pieces and paste onto the doors. Wanted 550 upfront. Sent me the bill on Friday, and by Monday morning gave me the "payment overdue" notice. I should've stopped there. But went for it due to past experiences. The car came out worse than it went in. Paint had tiny dents along the edges, most likely due to poor prep. They can't seem to find the door's edge for a simple alignment. One side gap was so large I can put my hand into it. Even worse? Someone decided to spray tire shine as part of the clean up, but didn't bother to properly apply to the tires. They just sprayed a few spots on the tires and let it drip. So the oil and grease in the tire shine flowed unto all four wheels. My wheels are anodized, so the grease permanently tarnished the wheels, leaving them with unsightly streaks that can't be washed off. And believe me, I tried. Bottom line: overpriced mediocre work and overall lack of care that caused more problems than solutions. Hopefully you'll have more luck, but I'm done with them. Very disappointed that it has to come to this, but this is not the shop I used to know.

I'll start by saying this is the body shop for a more discerning customer who actually understands…read morethat complexities of matching paint and wants things done properly, not quick and cheap. D&V has been the go to shop for my fleet of work trucks as well as my multiple project vehicles over the years and I have nothing but good things to say about their attention to detail and integrity. The most recent project they completed for me was a complete repaint of my 1991 Nissan Skyline in which they replaced the left rear quarter panel, both rocker panels and addressed various other locations in which rust had started to spread. It took right around a year which was to be expected for a project of this scope and my car looks incredible. Every panel was properly stripped, prepped and painted. The finish is consistent across the entire body, even the engine bay and trunk. The entire time my car was there the whole team was very communicative and kept me in the loop anytime they encountered something that required my opinion or additional parts/labor. There isn't another shop in the DMV that I'd trust my projects to.

I had a few issues with my car, the main one being a dent on my drivers side door. I shopped around…read morefor quotes and Auto Body World gave me the best rate along with time for completion. The job was completed ahead of schedule and they did a great job. There were a few kinks but it's been 2 months since the job was completed and I'm very happy. I would definitely recommend!

This shop works with Allstate insurance, I had initially had it towed to another shop right near it…read morethat had super reviews, but Allstate said it would tow it for free to this shop and because they partner with Allstate it would be a better faster experience .Eric is wonderful, he does amazing work, it took several weeks for my car to be fixed but that could have been due to waiting for parts. Overall your car is in great hands here! I watched several cars pull out of the lot that look brand new!

I really appreciate the service and attention paid to me for my vehicle. Constant communication…read morethroughout the repairs and was able to complete the repair a little early - appreciate the lifetime guarantee on the work. .... And a car wash: clean outside and inside! Thank you!

From start to finish seamless great service. Always informed as to the progress of the work being…read moredone. The Gladiator looked great on the day it was delivered. Staff was alway friendly and courteous. Highly recommend this company.

TOTAL RIP-OFF! I was rear-ended while waiting at the…read morestoplight with my tesla model y. The only damage was on a small portion of the liftgate. They took over three weeks for the repair. We asked for a shorter time since it was my daughter's spring break. At first they said it was ok but then they changed their mind. They insisted on a minimum of three weeks. I think that they run a racket on the tesla loaners and charge the insurance with luxury rentals. Their main focus was to secure as much money they could procure for themselves ignoring all the requests of the customers. In total they took around $12,000 for a repair of less than $2000 for an average paint shop. (they tell everyone a minimum of three weeks!)

I had a very disappointing and frankly frightening experience with Total Recon. My 2014 Tesla Model…read moreS was towed here on October 3, 2025, after an accident. They gave me a repair estimate of $17,335.18 on October 15, which seemed reasonable, and I assumed work was being done. For over two months, I waited with no updates. Suddenly, on December 5, they emailed demanding the loaner back immediately and threatened a police report for "failure to return a rental vehicle." I called their rep (Alfonso), who said he would extend the loaner--he never followed up. That evening, the loaner was remotely disabled (Valet Mode) while I was driving, stranding me overnight in 20°F snowy/rainy weather on a busy DC street. I had to pay for towing myself to avoid freezing. The next morning (December 6), they called police (Rockville and Prince George's County), claiming I failed to return the rental. They also told officers my Florida license was "fake" or fraudulent. Police cleared me immediately. I repeatedly explained my disabilities (immune-compromised, OCD, ADHD, anxiety) and asked for accommodations to get my medication and belongings from the loaner (less than ¼ mile away at a friend's house). They refused and left me stranded without transportation or meds ever since. Now they demand over $14,000 in storage/rental fees--almost as much as the repair estimate--yet no work was ever done on my car. I have video, emails, bills, and records. This was unsafe, unprofessional, and unacceptable. Avoid if you value safety and clear communication.