I like this Bank they're very kind nice understanding with my needs…read more this Bank spent two hours on the telephone with one of my credit card companies until we straighten it all out. with Bank of America for 25 years on Hamburg Turnpike, Wayne, NJ. Always kind and courteous thank you Alex and Ana and entire staff.

Did not receive my 1099-INT report for my many CD accounts…read more Called several times and was put on a "brief hold" every time. The "brief hold" was longer than ten minutes each time. When I finally spoke to someone, I was promised my 1099-INT. The 1099-INT was never received. AVOID THIS BANK

They have my mortgage. Complete and utter garbage in Customer Support. Which is to say there is…read morenone. They intentionally will not reveal any phone number for Help on their site. And when you finally find their 800 number there is absolutely no way to get to a human. And unlike more reputable orgs they do not offer chat customer service

I've been with this bank for about 20 years. I opened my business accounts because they had a low…read more($500) monthly minimum to avoid fees. They recently updated their minimum to $1500 without letting anyone know and I've been getting charged service fees without warning. Customer service is terrible, I called to find out why I was being charged and they kept me on hold for over 25 mins just to tell me to call the branch.

Like most other people, my experience trying to rollover an IRA was awful. The departments at…read moreValley speak different languages and Fidelity even noted how difficult the process became. If you want to be disrespected, have no control over your money, go to Valley. It would be more fun to rip off toenails than to ever do banking with them again. Stay away.

When I comes to TD bank it's all about the convience; it's in their slogan! They sure do live up…read moreto their slogan. Banker holidays do not exist at TD and on most holidays, they're open with limited hours. They're open seven days a week and their hours are better than any other bank I know of. Plus, their drive through hours are open even later than their lobby hours. I love the setup of thier banks, you just walk staight up to the teller with no zig-zag theme park lines that shuffle you around. They have all the standard features all banks have: ATM's, Tellers, office areas, and safe deposit boxes. The one feature that I absolutely love that TD bank has is their coin counting machine, which by the way, is completely free of charge to bank members. Great bank.

Terrible. TD has gone down the tubes, their service makes Comcast look like a AAA company. My issue…read morewas a simple change of account and on 3 separate occasions I called TD customer service and it never was done and this cost me money. Don't expect any empathy from anyone at the branch or the manager because of course it's the customer's fault. Bankers are so greedy to switch your accounts, but when you go to downgrade it, they act tone deaf. Needless to say I switched to Chase after 18 years with Commerce/TD and its a decision I should've made a long time ago. What a breath of fresh air to bank with a professional financial institution.

The staff there is very nice, the branch manager goes out of his way to accomodate you. When I…read morecalled to say I needed a bank check right away but I knew he was closing soon he said don't worry I'll wait for you. When was the last time you heard that from someone at a bank?!

Staff is great and are extremely friendly!…read more This truly is your "Local bank". The interest rates are slightly higher than most of the bigger change banks. This bank prides themselves on customer service and it shows!

This branch has zero respect for customer privacy. Today I attempted to withdraw $5,000 of my own…read moremoney and the teller refused to proceed unless I disclosed what I intended to use the cash for. That is absolutely none of their business. The branch cited an 'Important notice regarding cash transactions' posted in the lobby. I read it. Nowhere does it state that customers must disclose how they intend to use their own money. It references identification only, not interrogation. This branch either doesn't understand its own policies or is deliberately exceeding them. If you value your financial privacy, avoid this branch--and TD Bank altogether. When a bank starts interrogating customers for routine cash withdrawals, that's a serious red flag. Banks exist to safeguard money, not to gatekeep access to it. Because of how I was treated today, I no longer trust TD Bank--this branch in particular--with my finances. I immediately canceled my direct deposits after leaving and went to another TD branch, where I withdrew the same amount with zero issues or invasive questioning--just 'Are 20s and 50s okay?' After 13 years as a TD customer, I will be closing my account tomorrow. The policies enforced at this branch--and the attitude of its staff--cost TD a long-time customer. Shame on you, Abdullah (the supervisor).

Always a fast and friendly experince in customer service.read more

ATM time!!! Convienient location for a quick stop at the ATM. Has a drive thru and large parking…read morelot. Not a place I would normally go and I had no interaction with the tellers but they also had a handicapped ramp so I rate it 4 stars!

TD bank is great if you want to spend an hour and a half trying to close an account and actually…read moreget your money. I had called days before and let them know I would be taking my funds out in CASH.....after 1and 1/2 hours, I was told they didn't have the cash and could only give me a small amount in cash. The person I dealt with was downright ignorant of bank policies and had trouble issuing me a bank check for the balance. I can see why they are closing 15 branches!! Franklin, NJ needs to be added to the list. One star was given as there was not a zero star choice.

I like this bank; I've been a customer for years......There is a frequent turnover but not…read morecomplaining about it. People that are employed have always been respectful and polite...No complaints here. Marie All is good.

Such a great branch! I recently opened an account here and everyone is always so friendly and…read morehelpful. If you have to sit with someone on the platform, the wait is never really long and all employees are knowledgeable. Line for the tellers moves quick.