It used to be easy for me to view payment and balance information for my mortgage account. Now, I…read morecan't access that information online. Lately, I can't even log in to my account; it just says my information is incorrect, even though I've been using it for years.

Pinky Sahadeo was s great service provider and adviser. I came in with a lost check problem and…read moreproblem was solved and also got a 21 months interest free visa card. If I ever have a problem (I have a home morgage, a checking account and now this visa card); I'll come to her personally. she provided excellent customer service.

Closed my account on July 3rd. Spoke to someone on July 13th who said check for the balance was was…read moremailed out. It is now July 25th and I have not received the check for my balance. Will be reporting them to the appropriate agencies.

Misleading, dismissive and rude service, absolutely no clarity, staff has no financial knowledge…read moreand gave contradictory information regarding loan products.

When I comes to TD bank it's all about the convience; it's in their slogan! They sure do live up…read moreto their slogan. Banker holidays do not exist at TD and on most holidays, they're open with limited hours. They're open seven days a week and their hours are better than any other bank I know of. Plus, their drive through hours are open even later than their lobby hours. I love the setup of thier banks, you just walk staight up to the teller with no zig-zag theme park lines that shuffle you around. They have all the standard features all banks have: ATM's, Tellers, office areas, and safe deposit boxes. The one feature that I absolutely love that TD bank has is their coin counting machine, which by the way, is completely free of charge to bank members. Great bank.

Terrible. TD has gone down the tubes, their service makes Comcast look like a AAA company. My issue…read morewas a simple change of account and on 3 separate occasions I called TD customer service and it never was done and this cost me money. Don't expect any empathy from anyone at the branch or the manager because of course it's the customer's fault. Bankers are so greedy to switch your accounts, but when you go to downgrade it, they act tone deaf. Needless to say I switched to Chase after 18 years with Commerce/TD and its a decision I should've made a long time ago. What a breath of fresh air to bank with a professional financial institution.

I had an amazing experience at this credit union. I specifically worked with Dolly and she was…read moreexcellent.

Had a very great experience. Had a very pleasant experience and Rose was very helpful explaining…read moreevery step of the way. Would definitely recommend this Credit Union.

I like this Bank they're very kind nice understanding with my needs…read more this Bank spent two hours on the telephone with one of my credit card companies until we straighten it all out. with Bank of America for 25 years on Hamburg Turnpike, Wayne, NJ. Always kind and courteous thank you Alex and Ana and entire staff.

This bank is the epitome of class. I just received a call from the manager, Ruth. She wanted to…read morecheck to see if I received my bank card and email containing online banking instructions. When I told her that I may need to call the 800 number regarding my online username and password, she offered me to come in and fix it. I also found out that they do business spotlights. Thus, the reasoning for the Mary Kay table from my previous visit. Now that is what you call building business partnerships! Finally they are having an upcoming networking event. What bank hosts those? I just may move my personal accounts here too...

This bank is awesome. It may not be the biggest bank but the service is unbeatable and the people…read moreare professional and helpful. Juliet specifically has helped me significantly on several occasions and I know I can always count on her.

Such a great branch! I recently opened an account here and everyone is always so friendly and…read morehelpful. If you have to sit with someone on the platform, the wait is never really long and all employees are knowledgeable. Line for the tellers moves quick.

XCEL is the best financial institution for me. I have been a member over 35 years. I have had…read more mortgage, auto, personal loans. They are the best. customer service is also great.

We were in the market for a mortgage and Xcel was recommended to us. Not our first mortgage and so…read morewe were expecting to go through a long and tedious process. However, XCEL really took care of us and walked us through the process from completing the paperwork to locking in the rate and everything in between. And the fact that this company is a federal credit credit union they don't originate loans for profit. And they were available for any questions we had during all this. Needless to say, at least with our experience, this was as painless and smooth of a loan we can ask for. Thanks Dennis and Nesrine for your patience, answering al our questions, and all your help through all this, and making this as painless of an experience anyone can ask for.

I am writing to file a complaint regarding an offer advertised on your website. The promotion…read morestated that customers would receive cashback or reward points after completing a purchase. However, after using the offer and completing my transaction, I did not receive any money back or any reward points as promised. This is very disappointing and feels misleading. I would appreciate it if you could review my account and explain why I did not receive the advertised benefits. Please resolve this issue as soon as possible.

This is by far the BEST bank in my area. The entire staff is warm, friendly, helpful and…read moreprofessional. I will stick with this bank for many years to come -- and I encourage others to do the same.