I have been a customer of PNC Bank at the Mansfield branch located at 2061 NJ-57, Hackettstown, New…read moreJersey for over 30 years, maintaining two business accounts and one personal account. I was also preparing to open a fourth account. Recently, there has been a complete turnover in branch staff and management. The relationships built over decades are gone, and today I am treated as an unfamiliar customer rather than a long-standing client. This morning, I attempted to withdraw funds from the drive-through ATM and experienced three failed attempts. When I went inside, I was informed that the machine was already known to be malfunctioning. However, no notice had been posted. I was told staff are not permitted to mark the machine out of order or shut it down during business hours even when it is not working. I was also told that if a sign were placed on the machine and staff were not aware it had been repaired, customers might avoid using the ATM. This highlights a broader issue with communication. In most service environments, it would be expected that a technician would notify the branch when repairs are being made and confirm when the machine is back in service. Without that communication, customers are left to encounter known issues without any guidance. This is not simply inconvenient. It reflects a lack of basic customer consideration. Allowing customers to repeatedly make failed attempts on a known faulty machine is avoidable and should not happen. For that reason, I do not see value in escalating this to branch management or corporate. After more than three decades as a customer, I am now actively exploring alternative banking options. My rating for today's experience is 0 out of 5.

So thankful for this wonderful bank and the bank manager Eric. So nice to walk in and have such…read moregreat customer service! Highly recommend!

Have to say that the manger at this bank is horrible stay away from here because she was no help at…read moreall. Didn't want to do anything told me lies about what the bank can do and couldn't do. I got my complete satisfaction going to a bank near my house that didn't give me the problems she did. This is on two separate occasions that she gave me a hard time also. I'm just a customer trying to live everyday life just like everyone else. I should be treated equally and fairly.

Went to the Hackettstown branch to pay my credit card bill. When I went up to the teller, she was…read morevery nice. I didn't have any problems with the teller what she said without a Driver's license, I could not pay my credit card bill unless I showed her a Driver's license. I think it's unconstitutional as an American citizen to pay that wants just to pay a bill. And all I wanted to do was pay it in cash and I have that right is an american citizen

If only I could rate a zero. If you are in a hurry and need to be somewhere in the next day or two…read more(yes I'm being facetious but only slightly), then do not use this drive thru. You know it is bad when multiple people ask for there stuff back and they will just go to another branch. WORST customer service. Though it was made a little better by shoshauna, as she was the only pleasant person I encountered here. Lady in the drive thru needs a few lessons in customer service and not being an absolute A hole.

For starters change the Branch Manager. Being a previous WF employee I have a good idea of who can…read moreauthorize what. This guy was being a cry baby to waive $10 fee and brought up the topic of closing accounts. Terrible service and very unprofessional for a Branch Manager. No wonder this location is not doing well the Area DM needs to change things up here. I had a TELLER at another location waive cashiers check fees and this pathetic BM couldn't. SMH

Horrible service! Simply went to drive up to cash my own check, with plenty of funds to cover it,…read moreand sat there for at least 15 minutes! Unbelievable! A woman popped her head out to say they were helping someone in the lobby and to be patient! It was so long I thought the bank was being robbed! Obviously the employees need more training! Definitely considering going to PNC!

This is literally the only bank in the area that I trust, because it's the only one that doesn't…read moreplay games with money that isn't theirs. Wonderful people. Beautiful facilities.

Another fun surprise: FH charges a fee to electronically transfer funds between your banks, and…read more(another beauty!) you only find out AFTER THE FACT! Unforgivable nickel-and-diming.

I would give Vision a negative 3 stars due the the Branch Manager Paul Delorenzo and Samantha the…read moresecurity Lady. These people will treat you like crap especially if you are in a joint account with someone just make sure you are the first one on the contract they make you sign or be main account holder . Me and my girlfriend had a joint account we both contributed to, we shared the money equally . I was in charged of the online banking and budgeting because I was better at taking care of that stuff and other personal medical reasons. So we get into an argument on a firday as I was trying to dispute fraudulent charges. Long story short is that she was able to make it to get a new bank card I did not have to go because I just finished getting and activating my new that Friday which I didn't even get to use due the account being locked again ñdue to fraud. This time though I was getting fraud alert because someone was changing stuff on my online banking that I was locked out of and my girl friend did not have access to. its hard for her to do any kind of things like change passwords and stuff. I was getting notifications all weekend and throughout the beginning of the week about someone signing on to my online banking. Turn my phone off that my girlfriend ended up going to get a new bank card. That Saturday and try to get me off The account because she's mad. That Monday She told me what she was doing I asked to why she would do something like that, because. I needed to get my Diabetic medication That' Friday and I was able to. Go to that, I ended up In the hospital not only because My sugar was high but also because the anxiety that Paul Delorenzo gave me by the way he treated me. He had my girlfriend sign some paper that said that I said it was OK for me to be taken of this joint account remind you my girlfriend is considered legally blind and I'm sure she didn't not read what she sign at the branch. They told me they can take me of the account because I wasn't a member I was just a number 2 on her account. Paul Delorenzo even told me to take her to court because there is nothing he can do about it . There is a lot more but it's not even worth my time Typing because I tried to reach out to someone with more authority and they had me talk to Samantha the security lady. So I think its about time I start making a report of everything especially the fraud paper he got my girlfriend to sign off on that saying that reason for me being of the account is because the the card holder requested it which was me here ill post a picture. By the way inst bank fraud a federal offense....

Jeremy and Kimberly made taking out an auto loan a breeze. Give this company a shot of you…read more Update 1/12/22: went in 2.5 years later and took out a loan for a car. Who did I deal with? Jeremy again! Great guy and had me out of there in 90 minutes including the time it took to call the lease-holder, get the docs together, etc. No surprises, just fair, honest business.

PNC IS THE WORST BANKING ANYONE CAN DO!!! YES, I AM…read moreYELLING...i would give it a triple zero!!! if you have a problem and call the consultan, they misinform you so that they can collect overdraft fee's. Their virtue banking is a set up for them to charge you overdraft fees...the accounts are never accurate plus they change daily not giving u the correct amount. Their respond is keep money in ur other accounts...how am I suppose to allow you to mange my money in other accounts when I can't even trust you with my checking account...I'm out of there....BACK TO BANK OF AMERICA....they r not the best...but at least my accounts are always true to my balance!!

They do NOT deserve a rating unless their is a negative zero option! We have been banking with PNC…read more for 25+ years and I have to tell you that I am officially DONE, DONE, DONE!! They may claim to prize themselves on customer service, but they SUCK! All of their find print BS is just that, BS! I chose to stay with PNC even with their ever changing, non customer service friendly crap, for the convenience factor. Well, they do NOT deserve our business. They are money hungry corporate jerks who prey on the hard working individuals who are stuck using them for convenience....well not us, I would rather drive 20 miles than give them the satisfaction of being their customer! PNC SUCKS! I wouldn't recommend them to anyone. Rot in hell you corporate, money hungry SOB's!!!

Twice the customer service / bank tellers steered by elderly grandfather wrong with his IRA CDs and…read morehe ended up owing money to the IRS in 2 separate tax years due to their "guidance. I wish the Tellers he worked with had admitted that they were not knowledgeable in this area and asked for help. Lesson Learned: Never take advice from Valley National Bank Personal!!!